Example of Capacity Management procedure

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Capacity Management is the continuous and iterative process that monitors, analyses, and evaluates the performance and capacity of the IT infrastructure and, with the data obtained, it optimizes the service or submits an RFC to Change Management. All the information obtained in these activities, and that generated by Capacity Management using that information, is stored and recorded in the Capacity Database (CDB) available with the IT Manager.

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1.Monitoring

The main objective is to ensure that the performance of the IT infrastructure matches the requirements of the SLAs. As well as technical aspects, monitoring needs to include details of licenses and other administrative information.

2. Analysis and Evaluation

The data collected needs to be analyzed to assess whether corrective action needs to be taken, such as requesting an increase in capacity or better Demand Management.

3. Optimization and changes

If it is decided that capacity needs to be increased, an RFC will be raised and sent to Change Management to set in train the whole process involved in implementing the change. Capacity Management will lend its support throughout the process and it will be jointly responsible, together with Change Management and Release Management for ensuring that the change requested meets the envisaged objectives. In the case where a simple rationalization of demand will be enough to resolve the deficiencies or non-compliances with SLAs, Capacity Management itself will be responsible for managing this sub-process.

4. Capacity Database

The CDB must cover all the business, financial, technical, and service information received and generated by Capacity Management in relation to the capacity of the infrastructure and its elements. Ideally, the CDB must be interrelated with the CMDB so that the CMDB is able to give a complete image of the systems and applications and includes all the information about their capacity. However, this does not mean that the two databases cannot be “physically independent”.

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Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt .

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