ISO 19011:2018 Clause 7.2.4 Achieving auditor competence

Auditor competence can be acquired using a combination of the following:

  1. successfully completing training programmes that cover generic auditor knowledge and skills;
  2. experience in a relevant technical, managerial or professional position involving the exercise of judgement, decision making, problem solving and communication with managers, professionals, peers, customers and other relevant interested parties;
  3. education/training and experience in a specific management system discipline and sector that contribute to the development of overall competence;
  4. audit experience acquired under the supervision of an auditor competent in the same discipline.

NOTE Successful completion of a training course will depend on the type of course. For courses with an examination component it can mean successfully passing the examination. For other courses, it can mean participating in and completing the course

Auditor competence can be acquired by successfully completing training programmes that cover generic auditor knowledge and skills. Acquiring auditor competence often involves successfully completing training programs that cover both generic auditor knowledge and skills. These training programs are designed to provide individuals with the necessary background, tools, and understanding to effectively perform auditing tasks. Here are key elements associated with auditor competence acquisition through training programs:

  1. Generic Auditor Knowledge:
    • Audit Principles and Concepts: Training covers the fundamental principles and concepts of auditing, including independence, evidence, risk assessment, and the audit process.
    • Regulatory Frameworks: Understanding relevant regulatory frameworks and standards, such as ISO standards for various management systems or industry-specific regulations, is essential.
    • Audit Methodologies: Training includes instruction on different audit methodologies and approaches, ensuring auditors are well-versed in conducting effective and meaningful audits.
    • Ethics and Professional Conduct: Training programs emphasize the importance of ethical behavior, professional conduct, and maintaining integrity throughout the audit process.
    • Documentation and Reporting: Learning how to effectively document audit activities and generate comprehensive reports is a critical component of training.
  2. Generic Auditor Skills:
    • Communication Skills: Training focuses on developing strong oral and written communication skills, enabling auditors to convey information clearly and effectively.
    • Interviewing Techniques: Auditors are trained in effective interviewing techniques to gather information from auditees and other relevant parties.
    • Observation and Reviewing Skills: Skills in observation and reviewing documentation are honed to ensure that auditors can assess processes and practices thoroughly.
    • Analytical Thinking: Training programs cultivate analytical thinking skills, enabling auditors to assess situations, identify root causes, and draw meaningful conclusions.
    • Problem-Solving Skills: Auditors are equipped with problem-solving skills to address challenges encountered during audits and propose effective solutions.
    • Time Management: Training emphasizes the importance of effective time management to ensure that audits are conducted efficiently and within scheduled timelines.
  3. Continuous Professional Development:
    • Stay Updated with Standards: Training programs stress the importance of continuous learning to stay updated with evolving standards, regulations, and best practices in auditing.
    • Participation in Workshops and Seminars: Auditors are encouraged to participate in workshops, seminars, and conferences to expand their knowledge, share experiences, and network with other professionals in the field.
    • Mentorship Programs: Some training programs include mentorship components where less experienced auditors are paired with more seasoned professionals to facilitate knowledge transfer and skill development.
  4. Practical Experience:
    • Simulated Audits: Training often includes simulated audit scenarios to provide auditors with hands-on experience in a controlled environment.
    • Real-world Case Studies: The use of real-world case studies helps auditors apply theoretical knowledge to practical situations, enhancing their problem-solving abilities.
    • On-the-Job Training: On-the-job training or apprenticeships under experienced auditors can be a valuable component of competence acquisition.
  5. Certification Programs:
    • Professional Certifications: Completion of recognized professional certifications in auditing, such as Certified Internal Auditor (CIA) or Certified Lead Auditor for specific management system standards, may be part of the training process.

Acquiring auditor competence is an ongoing process that combines theoretical learning with practical application and continuous professional development. Training programs play a vital role in laying the foundation for auditors to excel in their roles and contribute effectively to organizational objectives.

Auditor competence can be acquired by experience in a relevant technical, managerial or professional position involving the exercise of judgement, decision making, problem solving and communication with managers, professionals, peers, customers and other relevant interested parties. Experience in relevant technical, managerial, or professional positions is a crucial avenue for acquiring auditor competence. This hands-on experience provides individuals with the practical knowledge, skills, and insights necessary to effectively perform auditing tasks. Here are key elements associated with acquiring auditor competence through experience:

  1. Technical Experience:
    • Industry-Specific Knowledge: Experience in a technical role within a specific industry provides auditors with deep insights into industry practices, processes, and technical nuances.
    • Understanding Systems and Processes: Technical roles often involve a detailed understanding of organizational systems, processes, and technologies, which is valuable when assessing compliance and performance.
  2. Managerial Experience:
    • Decision-Making and Judgment: Managers are often required to make decisions and exercise judgment based on a broad understanding of organizational goals and objectives. This experience is directly transferable to the auditor’s role.
    • Risk Management: Managers deal with risk on a regular basis. This experience helps auditors assess and address risks effectively during audits.
    • Policy Development and Implementation: Managers involved in policy development and implementation gain insight into how policies are formulated, communicated, and enforced within an organization.
  3. Professional Experience:
    • Communication Skills: Professionals often engage with various stakeholders, including managers, peers, customers, and other interested parties. This communication experience is crucial for effective auditor-stakeholder interactions.
    • Problem Solving: Professionals encounter and resolve complex problems in their roles, honing their problem-solving skills—a valuable asset for auditors faced with diverse challenges during audits.
    • Regulatory Compliance: Those in professional roles often navigate regulatory requirements, contributing to a solid understanding of compliance issues—an essential aspect of auditing.
  4. Interactions with Stakeholders:
    • Communication with Managers: Experience in communicating with managers helps auditors effectively convey audit findings, recommendations, and insights to organizational leadership.
    • Engagement with Professionals and Peers: Interactions with professionals and peers provide auditors with the ability to collaborate, build rapport, and gather information from different perspectives.
    • Customer Relations: Experience in customer-facing roles contributes to the auditor’s ability to understand and address customer expectations and concerns during audits.
    • Networking with Relevant Parties: Interacting with relevant interested parties, such as regulatory bodies or industry groups, enhances the auditor’s understanding of external expectations and requirements.
  5. Decision-Making and Judgment:
    • Exercising Judgment: Positions involving decision-making responsibilities contribute to the auditor’s ability to exercise judgment during audits, particularly in assessing compliance and performance.
    • Risk Assessment: Experience in roles that require risk assessment and management enhances the auditor’s capability to identify and evaluate risks associated with audited processes.
  6. Problem Solving:
    • Addressing Challenges: Roles involving problem-solving activities equip auditors with the skills to identify, analyze, and address challenges encountered during audits.
    • Continuous Improvement: Experience in roles focused on process improvement contributes to the auditor’s orientation toward identifying opportunities for enhancement during audits.
  7. Communication Skills:
    • Effective Communication: Positions requiring communication with various stakeholders help auditors develop clear and concise communication skills, both orally and in writing.
    • Documentation and Reporting: Professionals are often accustomed to documenting activities and preparing reports, skills that are directly applicable to the audit process.
  8. Continuous Learning and Adaptability:
    • Adapting to Change: Experience in dynamic roles fosters adaptability, a valuable trait for auditors dealing with evolving organizational structures and processes.
    • Continuous Learning: Individuals with diverse professional experiences tend to have a mindset of continuous learning, which is crucial in a field like auditing where standards and practices evolve.

While formal education and training are important, the experiential learning gained through relevant technical, managerial, or professional positions is invaluable for building the practical competence needed for successful auditing. It allows auditors to draw upon real-world scenarios, exercise judgment, and navigate the complexities of organizational dynamics during audits.

Auditor competence can be acquired by education/training and experience in a specific management system discipline and sector that contribute to the development of overall competence. Acquiring auditor competence is often a synergistic process that involves a combination of education, training, and hands-on experience, particularly within a specific management system discipline and sector. Here’s how each element contributes to the development of overall competence:

  1. Education/Training:
    • Formal Education: Completing formal education programs, such as courses or degrees in auditing, quality management, or related disciplines, provides individuals with a theoretical foundation and understanding of audit principles, standards, and methodologies.
    • Professional Training Programs: Specialized training programs focused on specific management system disciplines (e.g., ISO 9001 for quality management, ISO 14001 for environmental management) offer in-depth insights into the requirements and practices relevant to those areas.
    • Certification Courses: Pursuing certifications related to auditing or specific management systems, such as Certified Lead Auditor programs, demonstrates a commitment to professional development and equips individuals with recognized qualifications.
    • Continuous Learning: Regularly participating in workshops, webinars, and training sessions helps auditors stay updated on changes in standards, regulations, and industry best practices, contributing to ongoing competence development.
  2. Experience in a Specific Management System Discipline:
    • Sector-Specific Experience: Gaining experience within a particular sector (e.g., healthcare, manufacturing, finance) allows auditors to understand sector-specific challenges, regulations, and nuances that impact the application of management system standards.
    • Discipline-Specific Roles: Holding roles directly related to a specific management system discipline (e.g., quality control, environmental compliance, information security management) provides practical insights into the implementation and management of those systems.
    • Project Involvement: Being actively involved in projects related to a specific management system discipline allows auditors to witness the practical application of standards and develop a contextual understanding of how these systems operate in real-world scenarios.
    • Problem-Solving Experience: Addressing challenges and solving problems within a specific discipline contributes to the development of critical thinking and analytical skills, essential for effective auditing.
  3. Sector-Specific Experience:
    • Understanding Industry Dynamics: Sector-specific experience helps auditors understand the unique dynamics, risks, and opportunities associated with a particular industry, contributing to a more informed and effective audit approach.
    • Regulatory Knowledge: Experience in a specific sector often involves dealing with sector-specific regulations and compliance requirements, making auditors well-versed in the regulatory landscape.
    • Interactions with Stakeholders: Engaging with stakeholders in a specific sector, such as clients, regulators, and industry experts, enhances auditors’ ability to communicate effectively and understand the concerns of relevant interested parties during audits.
    • Networking Opportunities: Being part of industry networks and forums provides auditors with opportunities to exchange knowledge, share experiences, and stay updated on sector-specific trends.
  4. Contribution to Overall Competence:
    • Holistic Understanding: Combining education, training, and experience in a specific management system discipline and sector leads to a holistic understanding of how standards are applied in real-world organizational contexts.
    • Application of Knowledge: The theoretical knowledge gained through education and training becomes more meaningful when applied in practical scenarios, and sector-specific experience allows auditors to bridge the gap between theory and application.
    • Informed Decision-Making: Auditors with a comprehensive background in a specific discipline and sector are better equipped to make informed decisions, assess risks, and provide valuable insights to organizations undergoing audits.
    • Adaptability: Having experience in a specific sector enhances auditors’ adaptability to the unique challenges and requirements of different industries, making them versatile and capable of auditing across diverse organizational contexts.

In summary, a well-rounded auditor often possesses a combination of education, training, and experience in a specific management system discipline and sector. This multifaceted approach contributes to the development of overall competence, ensuring auditors are not only well-versed in auditing principles but also capable of applying their knowledge effectively in the context of specific industries and organizational settings.

Auditor competence can be acquired by audit experience acquired under the supervision of an auditor competent in the same discipline. One of the effective ways to acquire auditor competence is through hands-on audit experience gained under the supervision of a competent auditor in the same discipline. This practical, on-the-job training allows individuals to apply theoretical knowledge in a real-world context and develop the skills and judgment required for effective auditing. Here’s how this process contributes to auditor competence:

  1. Mentorship and Guidance: Working under the supervision of a competent auditor provides individuals with mentorship and guidance. This mentor can offer insights into best practices, share experiences, and provide constructive feedback.
  2. Practical Application of Knowledge: Theoretical knowledge gained through education and training can be directly applied during audits under the guidance of an experienced auditor. This practical application enhances understanding and reinforces concepts.
  3. Observation and Hands-On Learning: Individuals learn by observing the experienced auditor in action. This includes observing how to conduct interviews, review documents, assess processes, and document findings. Hands-on learning is a powerful tool in developing practical skills.
  4. Understanding Audit Dynamics: Audit experience under supervision exposes individuals to the dynamics of the audit process. They learn how to plan and execute audits, interact with auditees, and address challenges that may arise during the audit.
  5. Risk Assessment and Decision-Making: Learning to assess risks and make decisions during an audit is a critical aspect of competence development. Under the guidance of an experienced auditor, individuals can understand how to navigate and manage risks effectively.
  6. Effective Communication Skills: Communication is a key skill for auditors. Working alongside a competent auditor allows individuals to observe effective communication practices, both in terms of oral communication and written reporting.
  7. Problem-Solving Skills: Auditing often involves identifying and solving problems. Through practical experience, individuals learn how to approach and solve issues that may arise during the audit process.
  8. Audit Documentation and Reporting: Proper documentation and reporting are essential components of auditing. Individuals working under the supervision of an experienced auditor gain insights into the importance of thorough documentation and clear, concise reporting.
  9. Professional Conduct and Ethics: Exposure to an experienced auditor reinforces the importance of professional conduct and ethics in auditing. Individuals learn how to maintain objectivity, integrity, and independence during audits.
  10. Building Confidence: Through supervised audit experience, individuals gradually build confidence in their abilities. They gain a sense of accomplishment as they contribute to the audit process under the guidance of an experienced mentor.
  11. Continuous Improvement Orientation: Experienced auditors often emphasize the value of continuous improvement. Working under their supervision instills a mindset of continuous learning and improvement in individuals entering the auditing field.
  12. Application of Audit Standards: Understanding how to apply audit standards in a practical setting is vital. Working under the supervision of a competent auditor provides individuals with insights into the nuances of applying standards effectively.
  13. Feedback and Development: Regular feedback from the experienced auditor helps individuals identify areas for improvement and refine their auditing skills. This feedback loop is essential for ongoing development.

By gaining audit experience under the supervision of a competent auditor in the same discipline, individuals can bridge the gap between theory and practice, developing the practical competence necessary for effective and impactful auditing.

Successful completion of a training course will depend on the type of course. For courses with an examination component it can mean successfully passing the examination. For other courses, it can mean participating in and completing the course

  1. Courses with an Examination Component:
    • For courses that include an examination or assessment component, successful completion typically means that the participant has demonstrated a satisfactory level of understanding and competence in the subject matter.
    • The criteria for success in such courses often involve achieving a passing grade or score on the examination. The passing threshold is usually predetermined by the training provider or the organization offering the course.
  2. Courses without an Examination Component:
    • In courses that don’t have a formal examination, successful completion is often based on active participation and fulfillment of course requirements.
    • Participants are expected to engage in discussions, complete assignments, and actively participate in practical exercises or workshops as outlined in the course curriculum.
    • Attendance and active participation throughout the duration of the course may be key criteria for successful completion in such cases.

Leave a Reply