ISO 19011:2018 Clause 7.5 Conducting auditor evaluation


The information collected about the auditor under evaluation should be compared against the criteria for knowledge and skills. When an auditor under evaluation who is expected to participate in the audit programme does not fulfil the criteria, then additional training, work or audit experience should be undertaken and a subsequent re-evaluation should be performed.

The information collected about the auditor under evaluation should be compared against the criteria for knowledge and skills. Comparing the information collected about the auditor against the established criteria for knowledge and skills is a fundamental step in the evaluation process. This comparison helps assess whether the auditor possesses the required competencies and meets the expected standards. Here’s how this comparison process can be structured: Key Steps in Comparing Information Against Criteria:

  1. Establish Clear Evaluation Criteria:Define specific and measurable criteria for knowledge and skills relevant to the auditor’s role. These criteria should align with the organization’s expectations and industry standards.
  2. Collect Relevant Information: Gather information about the auditor’s education, training, work experience, and performance through various evaluation methods such as interviews, observation, testing, and feedback.
  3. Documentation of Information: Document the collected information systematically, ensuring that it is organized and easily accessible for the evaluation process. This may include creating a comprehensive profile for each auditor.
  4. Align Information with Criteria: Compare the collected information against the established criteria. Evaluate how well the auditor’s education, experience, and demonstrated competencies align with the predefined standards.
  5. Identify Strengths and Weaknesses: Identify areas where the auditor excels and demonstrates strengths in knowledge and skills. Simultaneously, pinpoint any areas where improvement or development is needed.
  6. Consider Contextual Factors:Take into account the context of the auditor’s role and responsibilities. Consider whether certain skills or knowledge areas are more critical for the specific tasks the auditor is expected to perform.
  7. Weighting of Criteria: If applicable, assign weights to different criteria based on their significance. This helps prioritize certain competencies over others, especially if some are more critical to the success of the auditor in their role.
  8. Use of Performance Metrics:If performance metrics are available, incorporate them into the evaluation process. Metrics can provide quantitative data to support the qualitative assessment of knowledge and skills.
  9. Feedback from Stakeholders:Consider feedback from various stakeholders, including team members, auditees, and supervisors. This external input can provide valuable insights into the auditor’s performance.
  10. Document Findings: Document the findings of the comparison process, highlighting areas of alignment and areas that require attention. This documentation serves as a basis for feedback, improvement plans, and future evaluations.
  11. Feedback and Development Plans: Provide feedback to the auditor based on the comparison results. If there are areas for improvement, work collaboratively to create development plans and identify opportunities for further training or mentorship.
  12. Continuous Improvement Loop: Integrate the comparison process into a continuous improvement loop. Regularly revisit and update the criteria as needed, ensuring that they remain relevant to evolving organizational goals and industry standards.

By systematically comparing the information collected against established criteria, organizations can make informed decisions about the competence of auditors. This process supports the ongoing development of auditors, ensures that they meet the required standards, and contributes to the overall effectiveness of the audit function.

When an auditor under evaluation who is expected to participate in the audit programme does not fulfil the criteria, then additional training, work or audit experience should be undertaken and a subsequent re-evaluation should be performed. If an auditor under evaluation does not initially meet the established criteria for knowledge and skills, the organization should take proactive steps to address any identified gaps. This typically involves providing additional training, assigning relevant work, or offering opportunities for further audit experience. Following this period of development, a subsequent re-evaluation should be conducted to assess the auditor’s progress and determine if they now meet the required criteria. Key Steps for Addressing Gaps and Re-evaluating Auditors:

  1. Gap Analysis: Conduct a thorough gap analysis to identify specific areas where the auditor falls short of the established criteria. This analysis should be based on the findings from the initial evaluation.
  2. Training and Development Plan:Develop a targeted training and development plan to address the identified gaps. This plan may include formal training programs, on-the-job learning, mentoring, or other relevant interventions.
  3. Assign Relevant Work: Provide opportunities for the auditor to apply newly acquired knowledge and skills in practical scenarios. Assigning relevant work allows them to demonstrate their capabilities and gain hands-on experience.
  4. Mentorship and Guidance: Offer mentorship and guidance from experienced auditors or subject matter experts. Having a mentor can be invaluable in providing insights, answering questions, and offering support throughout the development process.
  5. Continuous Feedback: Establish a feedback mechanism to provide ongoing input to the auditor about their progress. Regular check-ins and feedback sessions contribute to continuous improvement.
  6. Monitoring Progress:Monitor the auditor’s progress systematically throughout the additional training and development period. This ensures that they are on track to meet the criteria.
  7. Re-evaluation Process: Schedule a subsequent re-evaluation after the auditor has completed the additional training, work, or audit experience. This evaluation should be conducted using the same or similar methods used in the initial assessment.
  8. Comparison Against Criteria:Compare the auditor’s performance and capabilities against the established criteria for knowledge and skills. Assess whether the additional training and experience have effectively addressed the identified gaps.
  9. Documentation of Progress:Document the auditor’s progress and improvements made during the development period. This documentation provides a clear record of the individual’s journey and can be valuable for future assessments.
  10. Decision on Auditor Readiness: Based on the re-evaluation, make a determination regarding the auditor’s readiness to participate in the audit program. If the criteria are now met, the auditor can be integrated into the program.
  11. Feedback and Next Steps:Provide feedback to the auditor about the results of the re-evaluation. If further development is needed, outline specific areas for improvement and propose next steps for continued growth.
  12. Iterative Improvement Process: Treat the evaluation and development process as iterative. Use insights gained from re-evaluations to refine training programs, mentorship approaches, and evaluation criteria for continuous improvement.

By implementing a structured approach to address gaps and conducting subsequent re-evaluations, organizations can support the professional development of auditors and ensure that they acquire the necessary competencies over time. This approach contributes to a continuous improvement culture within the audit function.

Leave a Reply