ISO 19011:2018 Clause5.4.2 Competence of individuals managing audit programme

The individual(s) managing the audit programme should have the necessary competence to manage the programme and its associated risks and opportunities and external and internal issues effectively and efficiently, including knowledge of:
a) audit principles , methods and processes;
b) management system standards, other relevant standards and reference/guidance documents;
c) information regarding the auditee and its context (e.g. external/internal issues, relevant interested parties and their needs and expectations, business activities, products, services and processes of the auditee);
d) applicable statutory and regulatory requirements and other requirements relevant to the business activities of the auditee.
As appropriate, knowledge of risk management, project and process management, and information and communications technology (ICT) may be considered.
The individual(s) managing the audit programme should engage in appropriate continual development activities to maintain the necessary competence to manage the audit programme.

The individuals managing the audit programme should have the necessary competence to manage the programme and its associated risks and opportunities and external and internal issues effectively and efficiently. Having the necessary competence is crucial for individuals managing an audit program effectively. Here are key aspects of competence for those managing an audit program, including considerations related to risks, opportunities, and external and internal issues:

  1. Audit Management Competence:
    • Understanding of Audit Principles: Individuals managing the audit program should have a solid understanding of audit principles, standards, and methodologies. This includes knowledge of relevant auditing standards and regulations.
    • Experience in Audit Management: Competence involves practical experience in managing audits, including planning, execution, reporting, and follow-up activities.
  2. Risk Management Competence:
    • Risk Identification and Assessment: Competence in risk management includes the ability to identify and assess risks associated with the audit program. This involves recognizing potential obstacles, challenges, and uncertainties that could impact program objectives.
    • Risk Mitigation Strategies: Competent managers should be capable of developing and implementing effective risk mitigation strategies to address identified risks and prevent negative impacts on the audit program.
  3. Opportunity Management Competence:
    • Opportunity Recognition: Competence extends to recognizing opportunities for improvement within the audit program. This involves identifying areas where efficiency, effectiveness, or outcomes can be enhanced.
    • Optimizing Opportunities: Competent individuals can devise strategies to optimize identified opportunities, fostering continuous improvement and positive outcomes for the audit program.
  4. Competence in Addressing External and Internal Issues:
    • External Environment Awareness: Managers should be competent in understanding and monitoring the external environment, including changes in regulations, industry trends, and other external factors that may affect the audit program.
    • Internal Dynamics Understanding: Competence involves understanding internal issues within the organization, such as changes in leadership, organizational structure, or processes. This understanding helps in aligning the audit program with the organization’s objectives.
  5. Leadership and Communication Competence:
    • Leadership Skills: Competent managers possess leadership skills to guide the audit team, set clear objectives, and motivate team members.
    • Effective Communication: Competence in effective communication is essential for conveying program objectives, expectations, and updates to both the audit team and relevant stakeholders.
  6. Continuous Improvement Competence:
    • Learning and Adaptability: Competent individuals are continuously learning and adapting. They stay informed about best practices, industry changes, and emerging trends in audit management.
    • Proactive Improvement Initiatives: Competence involves proactively initiating improvements within the audit program based on lessons learned, feedback, and emerging best practices.
  7. Ethical and Legal Competence:
    • Ethical Decision-Making: Competent managers adhere to ethical principles and make decisions that align with professional and organizational ethics.
    • Legal Compliance: Competence includes awareness of and compliance with relevant legal requirements governing audit activities.
  8. Stakeholder Engagement Competence:
    • Building and Managing Relationships: Competent managers are adept at building and managing relationships with stakeholders, including the audit client, auditees, and regulatory bodies.
    • Addressing Stakeholder Expectations: Competence involves understanding and addressing the expectations of various stakeholders to ensure the audit program’s success.
  9. Documentation and Record-Keeping Competence:
    • Documenting Program Details: Competent individuals effectively document and maintain records related to the audit program, ensuring transparency, accountability, and a historical record of program activities.
    • Version Control and Record Security: Competence includes maintaining version control of documents and ensuring the security and confidentiality of sensitive records.

By ensuring that individuals managing the audit program possess these competencies, organizations can enhance the likelihood of a successful, efficient, and effective audit program that addresses risks, optimizes opportunities, and aligns with organizational objectives. Continuous professional development and a commitment to staying current with industry standards further contribute to managerial competence.

The individuals managing the audit programme should have knowledge of audit principles , methods and processes. A strong foundation in audit principles, methods, and processes is essential for individuals managing an audit program. Here are key areas of knowledge that are crucial for effective audit program management:

  1. Audit Principles:
    • Compliance with Standards: Understanding and adhering to recognized audit standards, such as those provided by the International Standards for the Professional Practice of Internal Auditing (IIA) or relevant industry-specific standards.
    • Independence and Objectivity: Grasping the principles of independence and objectivity in auditing to ensure unbiased assessments and reliable findings.
  2. Audit Methods:
    • Risk-Based Approach: Familiarity with risk-based auditing methods, where the focus is on assessing and addressing areas of greatest risk to the organization.
    • Sampling Techniques: Knowledge of various sampling methods to select representative samples for examination and analysis.
    • Data Analytics: Awareness of how data analytics tools and techniques can be employed to enhance the efficiency and effectiveness of audit procedures.
  3. Audit Processes:
    • Audit Planning: Understanding the importance of comprehensive audit planning, including setting objectives, scoping, resource allocation, and timeline development.
    • Execution and Fieldwork: Knowledge of effective execution and fieldwork processes, ensuring that audit procedures are conducted in a systematic and thorough manner.
    • Documentation Standards: Familiarity with documentation standards for recording audit evidence, findings, and conclusions in a clear and organized manner.
    • Follow-Up Procedures: Understanding the post-audit follow-up process, including verification of corrective actions and assessing their effectiveness.
  4. Internal Control Knowledge:
    • Understanding Internal Controls: Knowledge of internal control frameworks and the role of internal controls in risk management and ensuring organizational objectives are met.
    • Control Testing Techniques: Ability to design and execute tests of controls to assess their effectiveness.
  5. Audit Reporting:
    • Clear Reporting Practices: Understanding how to communicate audit findings and recommendations clearly and effectively to both technical and non-technical stakeholders.
    • Objective Reporting: Knowledge of maintaining objectivity in reporting and avoiding biases.
  6. Continuous Improvement:
    • Learning from Audits: Awareness of the importance of continuous improvement by learning from the outcomes of previous audits.
    • Adapting to Changes: Recognizing the need to adapt audit methods and processes in response to changes in organizational structures, industry dynamics, or regulatory requirements.
  7. Ethical Considerations:
    • Professional Ethics: Understanding and applying professional ethics in auditing, including confidentiality, integrity, and professional behavior.
    • Avoiding Conflicts of Interest: Knowledge of identifying and managing potential conflicts of interest to maintain objectivity.
  8. Legal Compliance:
    • Legal Awareness: Knowledge of legal requirements and compliance obligations relevant to audit activities in the organization’s jurisdiction.
  9. Communication Skills:
    • Effective Communication: Understanding how to communicate audit objectives, findings, and recommendations to various stakeholders in a manner that is clear, concise, and understandable.
  10. Team Management:
    • Team Leadership: Knowledge of effective leadership principles to manage and lead audit teams successfully.
  11. Technology Integration:
    • Technology Competence: Awareness of how to leverage technology and audit management software to enhance the efficiency and effectiveness of audit processes.

A strong understanding of these principles, methods, and processes is foundational for managing an audit program effectively. Continuous professional development and staying updated on industry best practices contribute to the ongoing success of audit program management.

The individuals managing the audit programme should have knowledge of management system standards, other relevant standards and reference/guidance documents. Having knowledge of management system standards, other relevant standards, and reference/guidance documents is crucial for individuals managing an audit program. This knowledge provides a framework for designing and implementing effective audit processes. Here are key areas of knowledge related to standards and guidance documents:

  1. Management System Standards:
    • ISO 9001 (Quality Management): Understanding the principles and requirements of ISO 9001 is essential for auditing quality management systems.
    • ISO 14001 (Environmental Management): Knowledge of ISO 14001 is crucial for auditing environmental management systems and assessing environmental performance.
    • ISO 45001 (Occupational Health and Safety): Familiarity with ISO 45001 is important for auditing occupational health and safety management systems.
  2. Industry-Specific Standards:
    • Relevant Industry Standards: Depending on the nature of the organization, individuals managing the audit program should be aware of industry-specific standards that apply to the organization’s products, services, or processes.
    • Regulatory Compliance Standards: Knowledge of regulatory requirements applicable to the industry or sector in which the organization operates.
  3. Reference and Guidance Documents:
    • ISO 19011 (Guidelines for Auditing Management Systems): Familiarity with ISO 19011 provides guidance on auditing management systems and helps ensure that audit processes align with international best practices.
    • IATF 16949 (Automotive Quality Management): If applicable to the organization, knowledge of IATF 16949 is crucial for auditing in the automotive industry.
    • ISO/IEC 27001 (Information Security): Understanding information security standards is essential for auditing information security management systems.
    • ISO 31000 (Risk Management): Knowledge of ISO 31000 is important for integrating risk management principles into audit processes.
  4. Integrated Management Systems:
    • Integration of Standards: Awareness of how to audit integrated management systems when an organization implements multiple standards concurrently (e.g., integrating quality, environmental, and occupational health and safety management systems).
  5. Legal and Regulatory Requirements:
    • Legal Framework: Knowledge of relevant legal and regulatory requirements applicable to the organization’s industry and geographical location.
    • Updates to Standards: Staying informed about updates and revisions to management system standards and ensuring that audit processes remain aligned with the latest versions.
  6. International Best Practices:
    • Global Best Practices: Understanding global best practices in management systems and auditing to enhance the effectiveness and efficiency of audit processes.
  7. Industry Trends and Emerging Standards:
    • Continuous Learning: Staying informed about emerging trends in management systems and auditing practices to ensure that the audit program remains adaptive and responsive to industry changes.
  8. Guidance Documents from Professional Bodies:
    • Professional Bodies: Utilizing guidance documents from professional auditing bodies or organizations to enhance audit methodologies and approaches.
  9. Applicable Certification Schemes:
    • Certification Requirements: If the organization seeks or holds certifications, understanding the requirements of relevant certification schemes and audit processes.
  10. Risk-Based Audit Approaches:
    • Integration of Risk Management: Integrating risk management principles into audit approaches to ensure that audits address the organization’s most significant risks.

Having knowledge in these areas allows individuals managing the audit program to design and execute audits that are not only compliant with relevant standards but also contribute to the organization’s overall performance and improvement. Continuous professional development and staying abreast of updates in standards and industry practices are critical for maintaining this knowledge.

The individuals managing the audit programme should have knowledge of information regarding the auditee and its context (e.g. external/internal issues, relevant interested parties and their needs and expectations, business activities, products, services and processes of the auditee). Having comprehensive knowledge of information regarding the auditee and its context is fundamental for individuals managing an audit program. This understanding helps shape the audit program to be more relevant, effective, and aligned with the auditee’s needs and expectations. Here are key aspects of information that individuals managing the audit program should be aware of:

  1. External and Internal Issues:
    • External Factors: Understanding the external environment in which the auditee operates, including industry trends, market conditions, and regulatory changes.
    • Internal Factors: Knowledge of internal factors such as organizational structure, leadership changes, and internal dynamics that may influence the auditee’s operations.
  2. Relevant Interested Parties:
    • Identification: Identifying and understanding the relevant interested parties (stakeholders) that have an impact on or are impacted by the auditee’s activities.
    • Needs and Expectations: Knowing the needs, expectations, and requirements of these interested parties and how they may influence the auditee’s business.
  3. Business Activities:
    • Scope of Operations: Understanding the scope of the auditee’s business activities, including the range of products or services offered and the geographical locations in which they operate.
    • Value Chain: Knowledge of the auditee’s value chain, from suppliers through internal processes to the delivery of products or services to customers.
  4. Products, Services, and Processes:
    • Product and Service Offerings: Understanding the nature and characteristics of the products or services provided by the auditee.
    • Key Processes: Knowing the key processes involved in the production or delivery of products and services.
  5. Organizational Objectives:
    • Strategic Objectives: Awareness of the auditee’s strategic objectives and long-term goals.
    • Operational Objectives: Understanding the specific operational objectives that support the overall strategic direction.
  6. Organizational Culture and Values:
    • Culture: Understanding the organizational culture, values, and principles that guide decision-making and behavior within the auditee.
    • Ethical Standards: Knowledge of the auditee’s commitment to ethical standards and responsible business practices.
  7. Compliance Requirements:
    • Legal and Regulatory Compliance: Awareness of the legal and regulatory requirements relevant to the auditee’s industry and geographical locations.
    • Industry Standards: Understanding industry-specific standards and norms that may apply to the auditee’s operations.
  8. Risks and Opportunities:
    • Risk Profile: Knowledge of the auditee’s risk profile, including identified risks and opportunities that may impact the achievement of organizational objectives.
    • Risk Management Practices: Understanding how the auditee identifies, assesses, and manages risks.
  9. Performance Metrics:
    • Key Performance Indicators (KPIs): Awareness of the auditee’s key performance indicators and metrics used to measure success and performance.
  10. Strategic Relationships:
    • Key Partnerships and Alliances: Knowing about strategic relationships, partnerships, and alliances that the auditee has established to support its business objectives.
  11. Innovation Initiatives:
    • Innovation Practices: Understanding the auditee’s approach to innovation, including research and development activities and efforts to stay competitive in the market.
  12. Customer Feedback and Satisfaction:
    • Customer Relations: Awareness of customer feedback, satisfaction levels, and areas for improvement based on customer expectations.
  13. Environmental and Social Responsibility:
    • Sustainability Practices: Knowledge of the auditee’s commitment to environmental and social responsibility, including sustainability practices and corporate social responsibility initiatives.

Having a holistic understanding of these factors provides individuals managing the audit program with the insights needed to tailor audit processes, focus on critical areas, and ensure that the audit program aligns with the auditee’s context and objectives. Regular updates and communication channels with the auditee contribute to maintaining a current understanding of the organization’s context.

The individuals managing the audit programme should have knowledge of applicable statutory and regulatory requirements and other requirements relevant to the business activities of the auditee. Having knowledge of applicable statutory and regulatory requirements, as well as other requirements relevant to the business activities of the auditee, is crucial for effective audit program management. Here are key considerations in this regard:

  1. Identification of Applicable Requirements:
    • Legal and Regulatory Landscape: Stay informed about the legal and regulatory landscape relevant to the industry and geographical locations where the auditee operates.
    • Industry-Specific Requirements: Understand industry-specific requirements that may apply to the auditee’s business activities.
  2. Compliance Monitoring:
    • Continuous Monitoring: Establish processes for continuous monitoring of changes in statutory, regulatory, and other requirements.
    • Updates and Amendments: Stay updated on updates, amendments, or new requirements that may impact the auditee’s compliance status.
  3. Documentation and Record-Keeping:
    • Document Control: Implement robust document control processes to manage and maintain relevant legal and regulatory documents.
    • Record-Keeping: Ensure that records related to compliance, permits, licenses, and other regulatory aspects are adequately maintained.
  4. Integration with Audit Processes:
    • Incorporate into Audit Planning: Integrate the knowledge of statutory and regulatory requirements into the audit planning process to ensure that audits adequately cover compliance aspects.
    • Audit Criteria: Define audit criteria that align with applicable legal and regulatory requirements.
  5. Risk Assessment:
    • Risk of Non-Compliance: Assess the risks associated with non-compliance with statutory and regulatory requirements. This includes understanding potential legal consequences and reputational risks.
  6. Legal Compliance Audits:
    • Scheduled Legal Compliance Audits: Consider scheduling specific legal compliance audits to focus on ensuring adherence to applicable requirements.
    • Expertise in Legal Matters: Engage individuals or legal experts with knowledge of specific legal aspects relevant to the auditee’s business.
  7. Communication with Regulatory Bodies:
    • Establish Communication Channels: Establish communication channels with relevant regulatory bodies to stay informed and seek clarification on regulatory requirements.
    • Proactive Engagement: Proactively engage with regulatory bodies to address any compliance concerns or seek guidance.
  8. Training and Awareness:
    • Staff Training: Ensure that relevant staff members are adequately trained and aware of the applicable statutory and regulatory requirements.
    • Organizational Awareness: Promote awareness within the organization about the importance of compliance with legal and regulatory requirements.
  9. Due Diligence for New Requirements:
    • New Business Ventures: Conduct due diligence when the auditee enters new markets or ventures into new business activities to identify and address any additional regulatory requirements.
  10. Penalties and Enforcement Actions:
    • Knowledge of Consequences: Understand the potential penalties and enforcement actions associated with non-compliance with statutory and regulatory requirements.
    • Mitigation Strategies: Develop strategies to mitigate the risks of non-compliance and address any enforcement actions effectively.
  11. Ethical and Responsible Business Practices:
    • Beyond Legal Requirements: Encourage ethical behavior and responsible business practices beyond mere compliance with legal requirements.
    • Corporate Social Responsibility (CSR): Consider incorporating CSR initiatives that align with societal and environmental expectations.
  12. Documentation of Compliance Status:
    • Regular Audits of Compliance Status: Conduct regular audits to assess the auditee’s compliance status and document findings.
    • Reports and Certifications: Prepare reports and certifications attesting to the organization’s compliance with statutory and regulatory requirements.

By incorporating this knowledge into the audit program management process, individuals can ensure that the audit program effectively addresses compliance aspects and supports the auditee in maintaining legal and regulatory adherence. Regular reviews and updates to the understanding of these requirements contribute to the program’s ongoing effectiveness.

As appropriate, knowledge of risk management, project and process management, and information and communications technology (ICT) may be considered. Incorporating knowledge of risk management, project and process management, and information and communications technology (ICT) can enhance the effectiveness and efficiency of audit program management. Here’s how each of these areas of knowledge can contribute:

  1. Risk Management:
    • Risk Assessment in Audits: Incorporate risk management principles into the audit program to identify, assess, and prioritize risks associated with audit activities.
    • Risk Mitigation Strategies: Develop strategies to mitigate identified risks, ensuring the successful execution of the audit program despite potential challenges.
    • Continuous Risk Monitoring: Implement mechanisms for continuous monitoring of risks throughout the audit program, allowing for timely adjustments to risk mitigation strategies.
  2. Project and Process Management:
    • Audit Planning and Execution: Apply project management principles to plan and execute audits effectively, including defining objectives, allocating resources, and setting timelines.
    • Process Mapping: Use process management techniques to map audit processes, identify bottlenecks, and streamline activities for efficiency.
    • Quality Management: Implement quality management practices to ensure that audit processes are well-defined, consistently executed, and meet established standards.
  3. Information and Communications Technology (ICT):
    • Audit Management Systems: Utilize ICT tools and software for audit management systems to enhance the efficiency of planning, scheduling, and reporting audit activities.
    • Data Analytics: Leverage ICT for data analytics to extract valuable insights from large datasets, enhancing the depth and accuracy of audit findings.
    • Security Measures: Apply ICT knowledge to ensure the security of audit data, confidential information, and communication channels throughout the audit program.
    • Remote Auditing: Explore ICT solutions for remote auditing, especially in situations where on-site visits may be challenging.
  4. Integration of Knowledge Areas:
    • Interconnected Approach: Recognize the interconnected nature of risk management, project and process management, and ICT. Ensure that these knowledge areas complement each other for a holistic approach to audit program management.
    • Adaptive Strategies: Use insights from risk management to develop adaptive strategies in project and process management, taking into account potential risks and uncertainties.
  5. Training and Capacity Building:
    • Skill Development: Promote the development of skills and competencies in risk management, project and process management, and ICT among audit team members.
    • Capacity Building: Provide training sessions or resources to enhance the overall capacity of the audit team in these knowledge areas.
  6. Continuous Improvement:
    • Feedback Loops: Establish feedback loops that incorporate lessons learned from risk events, project execution, and ICT utilization into continuous improvement initiatives for the audit program.
    • Benchmarking: Explore benchmarking opportunities with industry standards or best practices in risk management, project and process management, and ICT to identify areas for improvement.
  7. Adoption of Best Practices:
    • Industry Best Practices: Stay informed about and adopt industry best practices in risk management, project and process management, and ICT to ensure the audit program remains aligned with current standards.

By considering knowledge in these areas, individuals managing the audit program can foster a more resilient, efficient, and technologically advanced audit environment. The integration of these knowledge areas contributes to the overall success of the audit program and enhances the ability to adapt to changing circumstances and challenges.

The individuals managing the audit programme should engage in appropriate continual development activities to maintain the necessary competence to manage the audit programme. Engaging in continual development activities is crucial for individuals managing an audit program to stay current, enhance their skills, and maintain the necessary competence. Here are key considerations for continual development activities:

  1. Professional Training:
    • Audit Management Courses: Attend courses or workshops specifically focused on audit management, covering topics such as audit planning, execution, reporting, and follow-up.
    • Updates on Standards: Stay informed about updates and revisions to relevant auditing standards, such as those provided by the International Standards for the Professional Practice of Internal Auditing (IIA).
  2. Certifications and Qualifications:
    • Relevant Certifications: Pursue certifications related to audit program management, such as Certified Internal Auditor (CIA) or other relevant certifications based on industry standards.
    • Advanced Degrees: Consider obtaining advanced degrees in auditing, business administration, or a related field to deepen theoretical knowledge.
  3. Industry Conferences and Seminars:
    • Participation in Conferences: Attend industry conferences and seminars to gain insights into emerging trends, best practices, and challenges in audit management.
    • Networking Opportunities: Take advantage of networking opportunities at conferences to connect with peers and experts in the field.
  4. Webinars and Online Learning:
    • Webinars: Participate in webinars on relevant topics to stay updated on the latest developments in audit management.
    • Online Courses: Enroll in online courses offered by reputable institutions to enhance specific skills or acquire new ones.
  5. Professional Memberships:
    • Membership in Professional Organizations: Join professional organizations related to auditing and management to access resources, publications, and networking opportunities.
    • Participation in Forums: Engage in online forums or discussion groups to share experiences and learn from the experiences of others in the field.
  6. Mentorship and Coaching:
    • Mentorship Programs: Seek mentorship from experienced audit professionals to gain insights, guidance, and practical advice.
    • Coaching Sessions: Consider participating in coaching sessions to enhance leadership and management skills.
  7. Cross-Functional Training:
    • Training in Related Disciplines: Participate in training programs that cover related disciplines, such as risk management, project management, and information technology, to broaden skills and perspectives.
  8. Continuous Reading and Research:
    • Audit Journals and Publications: Subscribe to audit journals and publications to stay informed about the latest research, case studies, and thought leadership in audit management.
    • Industry Reports: Regularly review industry reports and whitepapers to understand emerging issues and trends.
  9. Feedback and Performance Review:
    • Feedback Sessions: Participate in feedback sessions, both self-assessment and from peers, to identify areas for improvement and tailor development activities accordingly.
    • Performance Reviews: Incorporate feedback from performance reviews to set targeted goals for ongoing professional development.
  10. Soft Skills Enhancement:
    • Leadership Training: Invest in leadership training to enhance soft skills such as communication, team management, and conflict resolution.
    • Adaptability and Change Management: Develop skills in adaptability and change management to effectively navigate evolving audit environments.
  11. Community Involvement:
    • Volunteer Work: Consider volunteering for audit-related projects or initiatives to gain diverse experience and contribute to the broader professional community.
  12. Stay Informed on Technology:
    • Technology Updates: Stay updated on technological advancements relevant to audit management, including audit management software, data analytics tools, and cybersecurity measures.

Continual development activities not only contribute to maintaining competence but also foster a proactive and adaptive mindset that is essential for managing audit programs in dynamic environments. Regularly reassessing and adjusting development plans ensures that skills remain relevant and aligned with evolving industry demands.

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