Audit evidence should be evaluated against the audit criteria in order to determine audit findings. Audit findings can indicate conformity or nonconformity with audit criteria. When specified by the audit plan, individual audit findings should include conformity and good practices along with their supporting evidence, opportunities for improvement, and any recommendations to the auditee.
Nonconformities and their supporting audit evidence should be recorded.
Nonconformities can be graded depending on the context of the organization and its risks. This
grading can be quantitative (e.g. 1 to 5) and qualitative (e.g. minor, major). They should be reviewed with the auditee in order to obtain acknowledgement that the audit evidence is accurate and that the nonconformities are understood. Every attempt should be made to resolve any diverging opinions concerning the audit evidence or findings. Unresolved issues should be recorded in the audit report.
The audit team should meet as needed to review the audit findings at appropriate stages during the audit.
NOTE : Conformity or nonconformity with audit criteria related to statutory or regulatory requirements or other requirements, is sometimes referred to as compliance or non-compliance.
Audit evidence should be evaluated against the audit criteria in order to determine audit findings. Audit findings can indicate conformity or nonconformity with audit criteria. The evaluation of audit evidence against established audit criteria is a critical step in the audit process. This evaluation is conducted to determine audit findings, which, in turn, indicate whether the audited system is in conformity or nonconformity with the specified audit criteria. Here’s a breakdown of the key concepts:
- Audit Evidence Evaluation:
- Purpose: The primary purpose of evaluating audit evidence is to assess the extent to which the audited system meets the predetermined audit criteria. Audit evidence can take various forms, including documentation, observations, interviews, and more.
- Criteria: Audit evidence is evaluated against predetermined criteria, which could include internal policies, industry standards, regulatory requirements, or other benchmarks relevant to the audit objectives.
- Audit Criteria:
- Definition: Audit criteria are the standards or benchmarks used to evaluate the effectiveness, efficiency, and compliance of the audited system. They provide a basis for making judgments about the system’s performance and conformance to established expectations.
- Examples: Audit criteria can include policies, procedures, regulations, industry best practices, contractual agreements, and other relevant standards.
- Audit Findings:
- Definition: Audit findings are the results of the evaluation of audit evidence against audit criteria. They represent the auditor’s conclusions regarding the degree of conformity or nonconformity of the audited system.
- Types of Findings:
- Conformity: Indicates that the audited system aligns with the specified criteria. It suggests that the system is operating as expected and is in compliance with relevant standards.
- Nonconformity: Indicates that the audited system deviates from or fails to meet the specified criteria. Nonconformities highlight areas where improvements or corrective actions may be necessary.
- Conformity and Nonconformity:
- Conformity:
- Positive audit findings that signal alignment with audit criteria.
- Indicate that the audited system is in compliance with established standards.
- Affirm that the system is performing as intended and meeting expectations.
- Nonconformity:
- Negative audit findings that point to deviations from audit criteria.
- Highlight areas of noncompliance, inefficiency, or ineffectiveness.
- May trigger corrective actions, improvements, or further investigation.
- Conformity:
- Implications of Findings:
- Actionable Insights: Audit findings provide actionable insights for the auditee and relevant stakeholders. Conformity findings reinforce successful practices, while nonconformity findings prompt the identification of corrective actions or opportunities for improvement.
- Basis for Recommendations: Findings serve as the basis for the auditor’s recommendations. Recommendations may include corrective actions, process improvements, or changes to enhance overall system performance.
- Reporting:
- Clear Communication: Audit findings are communicated clearly and objectively in the audit report. The report typically includes a summary of findings, their implications, and recommendations for addressing identified issues.
- Stakeholder Awareness: Reporting findings ensures that stakeholders, including management and audit committees, are informed about the performance of the audited system and any areas requiring attention.
By rigorously evaluating audit evidence against established criteria, auditors contribute to the credibility and reliability of the audit process. The identification of conformity and nonconformity findings serves as a basis for informed decision-making and continuous improvement within the audited organization.
When specified by the audit plan, individual audit findings should include conformity and good practices along with their supporting evidence, opportunities for improvement, and any recommendations to the auditee. Including both conformity and good practices, along with opportunities for improvement and recommendations, in individual audit findings contributes to a comprehensive and balanced assessment of the audited system. This approach not only highlights areas of alignment with standards and best practices but also provides valuable insights for enhancing overall performance. Here’s an overview of the key components that may be included in individual audit findings:
- Conformity and Good Practices:
- Conformity:
- Clearly state where the audited system aligns with and meets the specified audit criteria, standards, or requirements.
- Provide evidence to support the finding of conformity, showcasing that the system is in compliance with established benchmarks.
- Good Practices:
- Identify and acknowledge areas where the audited system goes beyond mere compliance and demonstrates exemplary practices.
- Highlight positive aspects of the system’s performance that exceed the minimum requirements.
- Conformity:
- Supporting Evidence:
- Documentation:
- Attach relevant documentation, records, or other forms of evidence that substantiate the conformity and good practices findings.
- Ensure that evidence is clear, traceable, and directly linked to the audit criteria and standards being assessed.
- Observations and Interviews:
- Reference observations and insights obtained through direct observations, interviews, or other means.
- Provide context and additional details that reinforce the evidence supporting conformity and good practices.
- Documentation:
- Opportunities for Improvement:
- Identification:
- Clearly outline areas where the audited system has opportunities for improvement.
- Identify specific aspects that, while not necessarily nonconformities, could benefit from enhancements or adjustments to optimize performance.
- Root Causes:
- Whenever possible, delve into the root causes of identified opportunities for improvement to facilitate targeted corrective actions.
- Understanding underlying factors aids in developing effective strategies for improvement.
- Identification:
- Recommendations to the Auditee:
- Clear and Actionable:
- Provide clear and actionable recommendations to the auditee based on the audit findings.
- Recommendations should be specific, measurable, achievable, relevant, and time-bound (SMART).
- Aligned with Objectives:
- Ensure that recommendations align with the overall objectives of the audit and the desired outcomes for the audited system.
- Prioritize recommendations based on their potential impact and significance.
- Clear and Actionable:
- Balanced Tone:
- Positive Reinforcement:
- Adopt a balanced and constructive tone in presenting findings.
- Acknowledge positive aspects of conformity and good practices to reinforce successful elements of the audited system.
- Constructive Critique:
- Present opportunities for improvement and recommendations in a manner that fosters a constructive and collaborative approach.
- Emphasize the goal of continuous improvement rather than focusing solely on deficiencies.
- Positive Reinforcement:
- Clear Communication:
- Clarity in Reporting:
- Clearly articulate each individual audit finding in the audit report.
- Ensure that the language used is easily understandable by both technical and non-technical stakeholders.
- Structured Presentation:
- Present findings in a structured format that includes conformity, good practices, opportunities for improvement, and recommendations for each aspect assessed.
- Clarity in Reporting:
- Feedback and Dialogue:
- Engagement with Auditee:
- Encourage a feedback loop with the auditee to discuss findings, recommendations, and opportunities for improvement.
- Foster open communication and collaboration to facilitate the implementation of recommended actions.
- Engagement with Auditee:
By incorporating these elements into individual audit findings, the audit report becomes a valuable tool for promoting positive change, fostering improvement, and providing a balanced assessment of the audited system. This approach encourages a collaborative partnership between the auditors and the auditee in pursuit of continuous enhancement and excellence.
Nonconformities and their supporting audit evidence should be recorded. Recording nonconformities and documenting their supporting audit evidence is a fundamental aspect of the audit process. Nonconformities represent instances where the audited system deviates from or fails to meet the specified audit criteria, standards, or requirements. Proper documentation ensures transparency, provides a basis for corrective actions, and supports the overall integrity of the audit findings. Here’s a breakdown of key considerations:
- Identification of Nonconformities:
- Clearly identify and document instances where the audited system does not conform to the established audit criteria or standards.
- Nonconformities may arise from deviations in processes, inadequate controls, noncompliance with policies, or other factors that result in a failure to meet the specified requirements.
- Nature of Nonconformities:
- Major Nonconformities:
- Signify significant deviations that pose a serious risk to the effectiveness, efficiency, or compliance of the audited system.
- Often require immediate attention and comprehensive corrective actions.
- Minor Nonconformities:
- Indicate less critical deviations that may not have a substantial impact on the overall system performance.
- Still warrant attention and corrective actions but may not require the same level of urgency as major nonconformities.
- Major Nonconformities:
- Supporting Audit Evidence:
- Documentation:
- Attach relevant documentation, records, or evidence that clearly supports the identification of each nonconformity.
- Ensure that evidence is specific, verifiable, and directly linked to the audit criteria being assessed.
- Observations and Interviews:
- Reference observations and insights obtained through direct observations, interviews, or other means that contribute to the identification of nonconformities.
- Provide context and additional details to enhance the understanding of the nonconformity.
- Documentation:
- Root Cause Analysis:
- Investigate and document the root causes of each nonconformity.
- Identify underlying factors or systemic issues that contribute to the nonconformity to facilitate targeted corrective actions.
- Understanding root causes helps prevent recurrence of similar issues.
- Clear and Precise Descriptions:
- Clearly describe each nonconformity in the audit report using precise language.
- Include details such as the specific requirement violated, the observed deviation, and the potential impact on the audited system.
- Link to Audit Criteria:
- Clearly link each nonconformity to the relevant audit criteria, standards, or requirements.
- Establish a direct connection between the identified nonconformity and the specific benchmark that the audited system is expected to meet.
- Severity and Implications:
- Assess and communicate the severity and potential implications of each nonconformity.
- Provide insights into the significance of the deviation and its potential impact on the audited system’s performance, compliance, or objectives.
- Corrective Actions and Recommendations:
- Propose specific corrective actions for addressing each nonconformity.
- Develop recommendations that are actionable, measurable, and aligned with the objective of eliminating or mitigating the identified nonconformity.
- Ensure that corrective actions are designed to prevent recurrence and improve the overall effectiveness of the audited system.
- Documentation Retention:
- Retain comprehensive records of nonconformities and their supporting evidence.
- These records serve as a historical reference, supporting internal reviews, external audits, and ongoing improvement initiatives.
- Communication with Auditee:
- Communicate nonconformities to the auditee in a clear and constructive manner.
- Engage in a feedback loop with the auditee to discuss the identified nonconformities, root causes, and proposed corrective actions.
By systematically recording nonconformities and providing well-documented evidence, auditors contribute to the effectiveness of the corrective action process and facilitate continuous improvement within the audited organization.
Nonconformities can be graded depending on the context of the organization and its risks. This grading can be quantitative (e.g. 1 to 5) and qualitative (e.g. minor, major). Grading nonconformities allows for a structured and systematic approach to assessing their significance based on the context of the organization and its associated risks. This grading helps prioritize corrective actions and provides a clear indication of the relative severity of nonconformities. Grading can take both quantitative (numeric) and qualitative (descriptive) forms, offering a nuanced understanding of the impact and importance of each nonconformity. Here’s an exploration of the two grading approaches:
- Quantitative Grading:
- Numeric Scale (e.g., 1 to 5):
- Assigning numerical values to nonconformities allows for a more precise and quantifiable assessment of their severity.
- A scale of 1 to 5, for example, might range from minor issues (score of 1) to critical issues with significant consequences (score of 5).
- This approach enables a quantitative comparison of nonconformities based on their assigned scores.
- Key Considerations:
- Clearly define the criteria associated with each numeric value to ensure consistency in grading.
- Align the numeric scale with the organization’s risk tolerance and the potential impact of nonconformities on its objectives.
- Numeric Scale (e.g., 1 to 5):
- Qualitative Grading:
- Descriptive Categories (e.g., Minor, Major):
- Descriptive categories provide a qualitative assessment of nonconformities, using terms such as minor, major, or critical.
- Each category represents a level of severity, allowing for a more intuitive understanding of the implications of each nonconformity.
- Qualitative grading is often more accessible and may be easier for stakeholders to interpret.
- Key Considerations:
- Clearly define the criteria associated with each descriptive category to maintain consistency in grading.
- Consider using a standardized set of terms that align with industry best practices or regulatory requirements.
- Ensure that qualitative grading reflects the organization’s risk appetite and the potential impact of nonconformities.
- Descriptive Categories (e.g., Minor, Major):
- Combined Approach:
- Organizations may choose to use a combination of quantitative and qualitative grading.
- For example, numeric scores could be accompanied by descriptive labels to provide a more comprehensive assessment.
- This hybrid approach combines the precision of numeric grading with the clarity of descriptive categories.
- Risk-Based Considerations:
- Context of the Organization:
- Grading should be tailored to the specific context of the organization, considering its industry, size, complexity, and risk profile.
- Align the grading system with the organization’s overall risk management framework.
- Consideration of Potential Impact:
- Assess the potential impact of each nonconformity on the organization’s objectives, compliance obligations, and stakeholders.
- Use this assessment to inform the grading process and prioritize corrective actions accordingly.
- Context of the Organization:
- Communication and Decision-Making:
- Clearly communicate the grading system to relevant stakeholders, including the auditee, management, and other parties involved.
- Use the graded nonconformities as a basis for decision-making, prioritizing corrective actions, and allocating resources based on the severity of the issues.
- Documentation and Reporting:
- Ensure that the grading of nonconformities is thoroughly documented in the audit report.
- Clearly present the graded nonconformities along with supporting evidence, root causes, and proposed corrective actions.
By incorporating a grading system for nonconformities, organizations enhance their ability to focus on the most critical issues, allocate resources effectively, and drive continuous improvement in their management systems. The chosen grading approach should align with the organization’s objectives, risk tolerance, and the overall purpose of the audit.
They should be reviewed with the auditee in order to obtain acknowledgement that the audit evidence is accurate and that the nonconformities are understood. The review of nonconformities with the auditee is a crucial step in the audit process. This review serves several important purposes, including ensuring the accuracy of audit evidence, fostering transparency, and obtaining the auditee’s acknowledgment and understanding of identified nonconformities. Here are key considerations for the review of nonconformities with the auditee:
- Accuracy of Audit Evidence:
- Verification Process:
- Present the identified nonconformities to the auditee for verification and confirmation.
- Discuss the audit evidence supporting each nonconformity to ensure its accuracy and relevance.
- Opportunity for Clarification:
- Provide the auditee with an opportunity to clarify any misunderstandings or offer additional context regarding the identified nonconformities.
- Clarify any questions the auditee may have about the evidence or the audit process.
- Verification Process:
- Open Communication:
- Two-Way Dialogue:
- Encourage open and constructive communication during the review process.
- Create a two-way dialogue where the auditee can share their perspectives, insights, and any additional information relevant to the nonconformities.
- Addressing Concerns:
- Address any concerns or questions raised by the auditee promptly.
- Ensure that the auditee feels heard and has the opportunity to contribute to the discussion.
- Two-Way Dialogue:
- Auditee’s Understanding:
- Confirmation of Understanding:
- Seek acknowledgment from the auditee that they understand the identified nonconformities and the associated audit evidence.
- Confirm that the auditee is aware of the potential impact of the nonconformities on the audited system.
- Opportunity for Feedback:
- Provide the auditee with an opportunity to provide feedback on the audit findings and the overall audit process.
- Consider incorporating the auditee’s insights into the final audit report, if applicable.
- Confirmation of Understanding:
- Collaborative Approach:
- Partnership in Improvement:
- Emphasize a collaborative approach to addressing nonconformities, highlighting that the goal is improvement rather than punitive measures.
- Position the audit process as a partnership between the auditors and the auditee to enhance the effectiveness of the audited system.
- Involvement in Corrective Actions:
- Discuss the proposed corrective actions for each nonconformity and involve the auditee in the development of action plans.
- Encourage the auditee to take ownership of the corrective actions and contribute to the formulation of solutions.
- Partnership in Improvement:
- Documentation of Acknowledgment:
- Formal Acknowledgment:
- Document the auditee’s acknowledgment of the nonconformities and their understanding of the audit evidence.
- This acknowledgment can take the form of formal sign-off or documented communication.
- Inclusion in Audit Report:
- Reference the auditee’s acknowledgment in the final audit report to demonstrate a collaborative and transparent audit process.
- Formal Acknowledgment:
- Timely Resolution:
- Timely Action:
- Work collaboratively with the auditee to develop and implement corrective actions in a timely manner.
- Establish clear timelines for addressing each nonconformity and monitor progress.
- Timely Action:
- Continuous Improvement:
- Feedback Loop:
- Establish a feedback loop with the auditee to continuously improve the audit process.
- Solicit feedback on the effectiveness of corrective actions and the overall audit experience.
- Feedback Loop:
The review of nonconformities with the auditee contributes to the overall effectiveness of the audit process, fosters a collaborative approach to improvement, and ensures that corrective actions are well-informed and aligned with the auditee’s objectives.
Every attempt should be made to resolve any diverging opinions concerning the audit evidence or findings. Unresolved issues should be recorded in the audit report. Resolving diverging opinions concerning audit evidence or findings is crucial for the integrity and effectiveness of the audit process. When there are differences in interpretation or understanding between the audit team and the auditee, efforts should be made to address and resolve these issues through open communication and collaboration. Here are key considerations:
- Open Communication:
- Facilitate Dialogue:
- Encourage open and transparent communication between the audit team and the auditee.
- Create a conducive environment for discussing diverging opinions and perspectives.
- Facilitate Dialogue:
- Clarification and Understanding:
- Seek Clarification:
- Clarify any misunderstandings or misinterpretations related to audit evidence or findings.
- Ensure that both the audit team and the auditee have a common understanding of the information presented.
- Seek Clarification:
- Additional Information:
- Request Additional Information:
- If there are diverging opinions, request additional information or context from the auditee that may help reconcile differences.
- Provide additional clarification from the audit team’s perspective.
- Request Additional Information:
- Resolution through Collaboration:
- Collaborative Problem-Solving:
- Adopt a collaborative approach to problem-solving, with the goal of reaching a mutual understanding.
- Involve relevant stakeholders from both the audit team and the auditee in discussions.
- Collaborative Problem-Solving:
- Escalation if Necessary:
- Senior Management Involvement:
- If diverging opinions persist, consider involving senior management from both the audit team and the auditee.
- Senior management may provide additional insights, guidance, or support in resolving the issues.
- Senior Management Involvement:
- Record Unresolved Issues:
- Inclusion in the Audit Report:
- If, despite efforts, there are issues that remain unresolved, document these in the audit report.
- Clearly outline the nature of the unresolved issues, the diverging opinions, and any attempts made to resolve them.
- Inclusion in the Audit Report:
- Objective Reporting:
- Neutral Language:
- Use neutral and objective language when documenting unresolved issues in the audit report.
- Avoid assigning blame and focus on presenting the facts surrounding the diverging opinions.
- Neutral Language:
- Lessons Learned:
- Post-Audit Review:
- Conduct a post-audit review to analyze the reasons for any unresolved issues.
- Identify lessons learned and areas for improvement in the audit process.
- Post-Audit Review:
- Feedback Loop:
- Continuous Improvement:
- Establish a feedback loop with the auditee to learn from the audit experience.
- Seek feedback on the audit process, communication, and areas where improvements can be made.
- Continuous Improvement:
- Professionalism and Collaboration:
- Maintain Professionalism:
- Maintain a professional and collaborative attitude throughout the resolution process.
- Emphasize the shared goal of improving the audited system and achieving mutual understanding.
- Maintain Professionalism:
By making a concerted effort to resolve diverging opinions and documenting any unresolved issues in the audit report, organizations demonstrate a commitment to transparency, accountability, and continuous improvement. The audit report serves not only as a record of findings but also as a tool for ongoing learning and refinement of the audit process.
The audit team should meet as needed to review the audit findings at appropriate stages during the audit. Regular meetings within the audit team are crucial for effective coordination, information exchange, and progress assessment throughout the audit process. These meetings help ensure that audit activities are on track, that team members are aligned, and that any emerging issues or findings are promptly addressed. Here are key aspects related to the audit team meetings:
- Coordination and Alignment:
- Ensure Consistency:
- Regular team meetings help maintain consistency among team members regarding the audit objectives, scope, and criteria.
- Provide a platform for clarifications and updates to ensure everyone is on the same page.
- Ensure Consistency:
- Information Exchange:
- Share Insights:
- Team meetings facilitate the exchange of insights, observations, and information gathered during audit activities.
- Team members can share their perspectives, contributing to a comprehensive understanding of the audited system.
- Share Insights:
- Progress Assessment:
- Track Progress:
- Regularly assess the progress of audit activities against the audit plan.
- Identify any deviations from the plan and discuss strategies for realignment.
- Track Progress:
- Early Issue Identification:
- Promptly Address Issues:
- Meetings provide a forum for the early identification and discussion of any emerging issues or challenges encountered by team members.
- Promptly address issues to prevent them from escalating and impacting the overall audit timeline.
- Promptly Address Issues:
- Adjustments to the Audit Plan:
- Flexibility:
- Team meetings offer the opportunity to discuss and, if necessary, propose adjustments to the audit plan based on evolving circumstances.
- Adaptability is crucial to address unforeseen challenges or changes in the auditee’s environment.
- Flexibility:
- Resource Allocation:
- Optimize Resource Utilization:
- Assess resource utilization and workload distribution among team members.
- Ensure that resources are allocated optimally to address the audit objectives effectively.
- Optimize Resource Utilization:
- Quality Assurance:
- Peer Review:
- Team meetings provide an opportunity for peer review of audit findings and documentation.
- Quality assurance measures can be implemented to enhance the overall reliability of audit outputs.
- Peer Review:
- Communication of Findings:
- Consistent Messaging:
- Ensure consistent communication of audit findings within the team.
- Team members can align on the language and presentation of findings to maintain a unified approach.
- Consistent Messaging:
- Team Collaboration:
- Encourage Collaboration:
- Foster a collaborative environment where team members feel comfortable sharing their perspectives and seeking guidance.
- Promote a culture of mutual support and shared responsibility.
- Encourage Collaboration:
- Decision-Making:
- Informed Decision-Making:
- Meetings provide a platform for informed decision-making within the audit team.
- Team members can collectively decide on the appropriate course of action in response to audit findings.
- Informed Decision-Making:
- Documentation Review:
- Consistent Documentation:
- Ensure consistency in the documentation of audit activities by reviewing templates, reports, and any other documentation during team meetings.
- Standardization enhances the clarity and completeness of documentation.
- Consistent Documentation:
By holding regular team meetings at appropriate stages of the audit, the audit team can enhance communication, maintain focus on objectives, and address challenges collaboratively. This proactive approach contributes to the overall success of the audit and the delivery of meaningful and reliable audit outcomes.
Conformity or nonconformity with audit criteria related to statutory or regulatory requirements or other requirements, is sometimes referred to as compliance or non-compliance. The terms “conformity” and “nonconformity” are often used in the context of audit criteria related to statutory or regulatory requirements, as well as other specified requirements. Similarly, the terms “compliance” and “non-compliance” are commonly employed to express whether an audited entity adheres to or deviates from the established criteria. Here’s a breakdown of these terms:
- Conformity:
- Definition: Conformity refers to the state in which the audited entity aligns with and meets the established audit criteria, which can include statutory or regulatory requirements, industry standards, contractual agreements, policies, and other relevant benchmarks.
- Implications: A finding of conformity indicates that the audited entity is in compliance with the specified criteria and is operating in accordance with the established standards.
- Nonconformity:
- Definition: Nonconformity, on the other hand, signifies a deviation or failure of the audited entity to meet the specified audit criteria. This could involve non-compliance with statutory or regulatory requirements, shortcomings in adherence to industry standards, or other instances where the entity falls short of established benchmarks.
- Implications: A finding of nonconformity signals that corrective actions may be needed to address deficiencies and bring the audited entity back into compliance.
- Compliance:
- Definition: Compliance is a broader term that denotes the act of adhering to, fulfilling, or meeting established requirements. In the context of audits, compliance often refers to the extent to which the audited entity conforms to statutory or regulatory requirements, contractual obligations, and other specified criteria.
- Implications: When an entity is found to be in compliance, it implies that it meets the expected standards and fulfills its obligations within the regulatory and contractual framework.
- Non-Compliance:
- Definition: Non-compliance signifies a state in which the audited entity fails to meet or adhere to established requirements. This term is often used synonymously with nonconformity, particularly when referring to instances of deviation from statutory, regulatory, or contractual obligations.
- Implications: Non-compliance highlights instances where corrective actions may be necessary to address deficiencies and ensure alignment with specified criteria.
- Regulatory Compliance:
- Specific Focus: Regulatory compliance specifically refers to the extent to which an organization adheres to laws, regulations, and directives set forth by relevant authorities.
- Audit Emphasis: During audits, regulatory compliance is a key area of focus, and findings may be classified as conformities or nonconformities based on the entity’s alignment with regulatory requirements.
In summary, the terms conformity/nonconformity and compliance/non-compliance are often used interchangeably in the context of audits. These terms help auditors communicate whether the audited entity meets established criteria, including statutory and regulatory requirements, or if there are deviations that require attention and corrective actions.




