Example of Procedure for control of Servicing

Uncategorized 2 Minutes

1.0 PURPOSE

To document the methodology followed at XXX to describe controls associated with the servicing of products. This is an important element of a QMS, which is the set of policies, procedures, and process used to ensure the requirements associated with the quality of a product are met.

2.0 SCOPE

This procedure is applicable to all the following systems and standards

  • API Spec Q1, 9th edition/ ISO 29001: 2020
  • API Spec …
  • API Spec …..
  • API Spec …..
  • API Spec ….
  • API Spec …..

3.0 RESPONSIBILITY

  • Machine shop Manager
  • Operations Engineer
  • QA/QC Engineer
  • All concerned process heads

4.0 INPUTS

  • Production & Quality plan
  • Customer specifications/requirements
  • Standard specifications/requirements
  • Procedures/Work Instructions
  • Drawings

5.0 RESOURCES

  • Raw Material/Consumables
  • Equipments, M&M Resources
  • XXX Procedures/Work instructions
  • Competent Manpower

6.0 PROCEDURE

XXX maintains a documented procedure that describes controls associated with the servicing of products

  1. Review and implementation of the XXX’s customer-specific, product servicing, and other servicing requirements. Such requirements will be mentioned in the Customer PO or confirmed by XXX and the details are mentioned in the contract review and Quotations.
  2. The availability and use of suitable servicing, testing, monitoring, and measurement equipment (Refer Master list of Monitoring and Measuring equipment)
  3. The availability of work instructions (Refer Master list of Work Instruction and Quality Internal Procedure (Refer Master list of QIPs)
  4. Ensuring identification and traceability requirements are maintained throughout the servicing process;
  5. The implementation of monitoring and measurement activities through Production and Quality Plan
  6. Process control documents are maintained; and
  7. Requirements for release of the product that was serviced are verified.

7.0 OUTPUTS

  • Completed Production & Quality plan
  • Final inspection reports
  • Finished product
  • Release note
  • Data Book/Documentation

8.0 KEY PERFORMANCE INDICATORS

  • Planned vs Actual completion- 100%
  • No rejections/reworks

9.0 ASSOCIATED DOCUMENTS & RECORDS

DESCRIPTIONFORMAT NUMBERRESPONSIBILITY
Master list of ProductsXXX / PRD / D01Machine shop Manager
Master List of Quality Internal ProcedureXXX / MR / D08Management Representative
Master List of Work InstructionsXXX / MR / D11Management Representative
Skill Competence matrixXXX / HR / D02HR Manager
Master list of M&M EquipmentXXX / QA / D02QA/QC Engineer
Master list of MachinesXXX / MNT / D01Machine shop Manager
Master list of Handling EquipmentXXX / MNT / D02Machine shop Manager
Master list of PumpsXXX / MNT / D04Machine shop Manager
Master list of Test StumpsXXX / MNT / D05Machine shop Manager
Master list of Blind FlangesXXX / MNT / D06Machine shop Manager
Daily Work Control and Time SheetXXX / PRD / D02Machine shop Manager
Weld Record SheetXXX / PRD / D03Operations Engineer
Electrode Baking DetailsXXX / PRD / D04Operations Engineer
Production & Quality PlanXXX / QA / 01Machine shop Manager

Published by Pretesh Biswas

Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt .

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