Example of Business Continuity Management Policy

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1 Policy Statement

To meet the enterprise business objectives and ensure continuity of its operations, XXX shall adopt and follow well-defined and time-tested plans and procedures, build redundancy in teams and infrastructure and manage a quick and efficient transition to the backup arrangement for business systems and services. Business Continuity Management (BCM) Policy reiterates the commitment of XXX towards delivering the fastest transition and the highest quality of services through backup arrangements ensuring that the customers, business activities, and services do not suffer in any way. The Business Continuity Management Procedure, Backup Policy, and Backup Procedure shall be referred. The plan shall be available to the CISO and BCM team members of XXX.

2 Purpose

The main objective of Business Continuity Management is to minimize/eliminate the loss to an organization’s business in terms of revenue loss, loss of reputation, loss of productivity, and customer satisfaction. The Business Continuity Policy intends to:
a. establish a systematic approach for business continuity;
b. create awareness amongst the concerned employees, about the business continuity aspects of ISMS and its importance; and
c. test and review the business continuity plan for the organization.

3 Scope

3.1 IT Assets

BCM covers all IT assets and applications for a business transaction that are owned or utilized by XXX.

3.2 Documentation

The BCM documentation shall consist of Plans and Resumption procedures for each service.

3.3 Document Control

The BCM document and all other referenced documents shall be controlled. The version control shall be used to preserve the latest release and the previous version of any document. However, the previous version of the documents shall be retained only for a period of two years for legal and knowledge preservation purposes.

3.4 Records

Records being generated as part of the BCM shall be retained for a period of two years. Records shall be in hard copy or electronic media. The records shall be owned by the respective system administrators and shall be audited once a year.

3.5 Distribution and Maintenance

The BCM document shall be made available to all the employees covered in the scope. All the changes and new releases of this document shall be made available to the persons concerned. The maintenance responsibility of the BCP document will be with the CISO and BCM team.

4 Privacy

The BCM document shall be considered as “confidential” and shall be made available to the concerned persons with proper access control. Subsequent changes and versions of this document shall be controlled.

5 Responsibility

Role of BCM Leader shall be performed by CISO and include the following:
a. Coordinate the development and maintenance of the Organizational BCM policy manual and get approval from MISF (Management Information Security Forum).
b. Identify and declare disaster-scenarios according to the gravity of the disaster.
c. Enforce BCM among teams as per disaster scenarios.
d. Review and audit BCM Policy at planned intervals.
e. Test and update Business Continuity Plan at planned intervals.
f. Facilitate functional training of the members for BCM execution.
g. Co-ordinate with outsourcing partners wherever applicable.

Following are the primary roles of BCM Team Members:
a. Execute BCM activities as per respective procedures.
b. Co-ordinate with outsourcing partners wherever applicable.

6 Policy

a. For catastrophic and major disasters, the BCM Leader shall invoke the BCM process in consultation with the BCM Team Members.
b. It is the responsibility of the BCM Leader to ensure that adequate spare resources are available for recovering from a disaster in the infrastructure level.
c. It is mandatory for all BCM Team Leaders to maintain the BCM document in an easily accessible and secure location.
d. The BCM Policy shall be updated whenever major additions, upgrades, deletions take place to the underlying hardware, network environment, office infrastructure or key personnel.
e. The BCM Policy and Plan testing process for vital services shall be done at least once in a year.

7 Enforcement

Any employee found to have violated this policy may be subjected to disciplinary action in line with the HR Policy.

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Published by Pretesh Biswas

Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt .

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