Example of Disaster Recovery Process for Information Security Management System

Disaster Prevention refers to steps to protect your building and collections before a disaster occurs.

• Establish security routines, including an annual building inspection and seasonal maintenance.
• Inspect wiring regularly.
• Inspect roofs and drains regularly.
• Follow local and state fire codes. The presence of fire alarms, smoke detectors, fire extinguishers, and a sprinkler system are strongly recommended for personal safety and collection preservation. Map their locations.
• Select a storage space least vulnerable to fire, flood, and harsh weather patterns.
• Establish and practice fire evacuation and tornado response procedures. Map evacuation routes and designated tornado shelters.
• Install water detectors and alarms. Map their locations.
• Locate water pipes and water shut-off valves. Map their locations.
• Install alarms to prevent intrusion, deliberate, or random violence.
• Install emergency lighting.
• Store records at least 6 inches off the ground.
• Prohibit smoking in storage areas.
• Limit small appliances in the collection storage area.
• Limit unauthorized access to the storage area.
• Limit the number of records a patron may view at one time.
• Consider microfilming records that receive high use, and limit access to the originals that may be stored off-site.
• Check your insurance coverage regularly.
• Determine how you will have access to emergency funds: a supply of purchase orders to be used only during an emergency, or a disaster emergency fund.
• Purchase emergency supplies to keep on hand, inventory them regularly, and map their locations.
• Train staff in salvage techniques.
• Label vital and historical records, and create an inventory or locator map that will allow you quick access to these records when needed. Regularly update your finding aids and keep copies off-site
• Buildings and collections are particularly vulnerable during periods of construction, so increase security during these times.
• Improving collection storage areas, when possible, will help prevent disasters and security problems.
• Keep duplicates of your disaster plan, policies, lists, and record inventories off-site.

Disaster Plan

A Disaster Plan guides your organization through the proper responses to various types of disasters. This section highlights some of the elements of a disaster plan.

• Create a written disaster preparedness plan or policy, which includes disaster recovery, damage assessment, and post disaster evaluation procedures.
• Identify and prioritize the most important records. This includes records needed to resume business, historical records, and collections. Determine which record media and collections are more vulnerable or valuable than others.
• Analyze your building, site, and collection storage areas. Include building and site maps in your disaster plan.
• Establish responses to all potential geographic and climatic hazards, and other risks which could jeopardize your employees, building, and collections: tornadoes; floods; fires, which will include water damage from fire-hoses; pest infestation; mold; vandalism; and accidents.
• Contact local civil defense offices to understand their disaster response procedures.
• Identify sources of assistance, and develop contacts with appropriate consultants, suppliers, and vendors beforehand. Check your local Yellow Pages for contacts in your area, and make a list including names and telephone numbers. Update the list annually.
• Establish contact with a freezer service; verify contact annually.
• Special conservation efforts may be necessary with water or fire-damaged records, have phone numbers and addresses available of people or agencies to contact.
• Include a copy of your collection inventory and vital records locator map in your disaster plan.
• Include a supply list and locations in your disaster plan.
• Create a telephone tree of staff and volunteers to help in the event of a disaster.
• Establish a chain of command among staff members. All staff should know who they report to, and who they notify in case of disaster.
• Know what your insurance carrier will require as evidence of damage: photographs, written documentation.
• Establish salvage procedures for all collections, records, paper, and record media.
• The following section outlines the roles and responsibilities for a two-pronged approach to disaster response: damage assessment and damage recovery. When establishing assessment and recovery teams for your disaster plan, it is important to detail specific responsibilities, outline clear lines of authority, and remember that a person may have more than one role.
• Facilities Manager: responsible for seeing that the building is safe, damage to the building is evaluated, and measures formulated and implemented to remedy or correct problems. Upon notification of a problem establishes that no threat exists to personnel safety, secures the affected area and/or building, and alerts Assessment Director. Establishes priorities for facility repairs, and follows the progress of repairs once begun.
• Assessment Manager: organizes and manages the process by which damage is evaluated. Responsible for notifying and instructing Assessment Team Leaders, and enlisting the assistance of in-house or outside experts/resource people as required. Evaluates findings and recommendations, and contacts the Recovery Director with recovery recommendations.
• Assessment Team Leader: selects and assembles the teams members, and directs their operations. Instructs the team on what to do and how to do it, including methods of inspection and sampling, assessing damaged material, and documenting the process. Monitors the damage investigation, reporting recommendations to the Assessment Director.
• Assessment Team: consists of people most knowledgeable about the collection or material involved. Responsibilities include recording observations and decisions made by the team; photographing damage; investigating where damage exists, the type of damage, and the importance and significance of the affected material; estimating the extent of damage to the collection; and establishing initial priorities for recovery of damaged items.
• Recovery Manager: organizes and manages the recovery process. Sets priorities based on information received from the Assessment Director, assigns recovery teams, reports on progress, actions taken, problems encountered, and future risks. In many cases, the Assessment Director and Recovery Director may be the same person.
• Recovery Team Leader: appoints team members, instructs the team on what they will be doing and how they will do it. Monitors the recovery process, and updates the Recovery Director.
• Recovery Team: may include all staff members. Responsible for separating collections and other material to be salvaged, moving material to be recovered from affected areas to work or other storage spaces, drying materials, and packing materials that will require shipment to another facility. Other responsibilities include maintaining records and photographs of the recovery effort, including inventories and dates when items are sent out of the building to off-site storage or other facilities; what items have been frozen, treated or dried; where items have been relocated; and items in need of additional attention. The Recovery Team may also label items that have lost inventory numbers, label or re-label boxes with locator information, and label boxes ready for shipment.

Disaster Recovery

Disaster Recovery refers to the response and actions your organization takes after a disaster occurs.

• Always place human safety first.
• In the event of an emergency, prevent staff and volunteers from entering the building until city officials (fire or police department), or a building inspector determines the building is safe to enter.
• Allow only authorized staff and volunteers into the damaged area, use check-in/out sheets to monitor access.
• Contact your insurance carrier.
• Stabilize temperature and relative humidity.
• In the instance of a disaster, a recovery plan may include the following steps:

1. locate and establish a recovery site.
2. establish a designated storage area for removed material.
3. retrieve vital records.
4. maintain building security.
5. set up systems necessary to continue operations, such as workspace for employees, telephones, financial services, clerical support, office supplies, equipment, food, drink, and restrooms.
6. plan for building repair, and the replacement of equipment and furnishings.
7. determine what has been lost and what records and collections are salvageable.

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