Procedure for Control of Non-Conforming Output

Uncategorized 2 Minutes

1. SCOPE

This procedure covers the detection of non-conforming products within XXX operations and taking the necessary corrective or preventive action to avoid unintended use or delivery.

2. PURPOSE

The purpose of this procedure is to ensure that outputs that do not conform to their requirements are identified and controlled to prevent their unintended use or delivery.

3. REFERENCE DOCUMENTS

3.1 XXX Quality Manual,
3.2 Public Procurement and Disposal Act,2015
3.3 XXX Strategic Plan

4. TERMS & DEFINITIONS

4.1  D –  Director
4.2 MR –  Management Representative
4.3 NCP –  Non-conforming product
4.4 SOP  – Standard Operating Procedure
4.5 Non-Conformity – Non-fulfilment of requirement.

5. RESPONSIBILITY AND AUTHORITY

5.1 Director

  1. Appoint the disposal committee members.
  2. Authorize disposal of non-conforming products.
  3. Overall responsibility for the determination of appropriate disposition method for non-conforming products.

5.2 Deputy Directors/ Centers Directors/ Departmental Heads /Stores Officer /Other Staff

  1. Responsible for control of the non-conforming products in their unit.

6. DETAILS OF PROCEDURE

6.1 Detection of Non Conformity

6.1.1 Non-conforming products are detected through any of the following activities:-

  • Protocol and manuscript review.
  • Inspection and testing.
  • Customer feedback and complaints handling.
  • Quality audits.
  • Procurement process.
  • Service delivery.

6.1.2 Identify/label and quarantine the non-conforming products.
6.1.3  XXX shall deal with nonconforming outputs in one or more of the following ways:

  1. Correction
  2. Segregation, containment, return or suspension of provision of products and services;
  3. Informing the customer;
  4. Obtaining authorization for acceptance under concession.

6.1.4 Where non-conformity is detected during processing, it is suspended until action is taken to eliminate the detected nonconformity.
6.1.5 Where non-conformity is detected in protocols and manuscripts, it is referred back for effecting of suggested corrections or rejected outright.
6.1.6 Where non-conformity is detected during handling/delivery further processing/delivery will be suspended until action is taken to eliminate the cause of the non-conformity.
6.1.7 Non-conforming products detected during quality audits or inspections are recorded on corrective action request forms as non-conformity.
6.1.8 Where a concession is allowed on supply or receipt of a product that does not certain specifications/characteristics a concession form is filled.
6.1.9 The relevant process owner shall review and investigate the non-conformance.

NOTE 1: All non-conformances shall be closed out without undue delay.

7.0 Process Flow Chart

process plan

8. RETAINED DOCUMENTED INFORMATION

7.1 Corrective Action Request Form QMS F001
7.2 Concession request form – QMS F012

Published by Pretesh Biswas

Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt .

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