1.0 Objective :
To define a System for setting of Quality Objectives/Key Performance Indicators (KPIs) and monitoring them for achievement.
2.0 Scope :
Relates to Objectives/KPIs for all the key functions of XXX
- Department Heads
Setting of Objectives /Key Performance Indicators
Management of XXX shall set yearly Business Performance Objectives/KPIs for all the Departments . Department Heads sets own quality objectives based upon the KPIs assigned to them by Management. The quality objectives /KPIs fall into 3 broad categories :
- Customer oriented
- Business Process oriented
- Innovation and Learning oriented
It is ensured that the Objectives are in line with the quality policy.
Quality Objectives for departments
The Department Head of each section/department sets up quality Objectives and are communicated to all the key members of the team. The objectives include conformity to products & services (quality related ) and enhancement of customer satisfaction. Defined objectives cover:
- Measurable targets
- Time frame to achieve the targets
- Plan of action for achievement of the Objectives.
Monitoring of Objectives
Monitoring of Objectives is done by Department Heads and the frequency of review is set by the Department Head , for each objective / KPI and are usually half-yearly. The achievement of Objectives is reviewed on a six monthly basis and are recorded in the Objectives Review Report . The objectives review details are consolidated and discussed in the Management Review Meeting attended by the higher Management.
- Quality Objectives and their Review Records ( F-08)
- Management Review Meeting Minutes. ( F-10)