Example of Procedure for QMS continual improvement

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1.0 PURPOSE

The purpose of this procedure is to identify any possible failures or breakdowns, as well as opportunities for improvement.

2.0 SCOPE

This procedure applies to continual improvement in the QMS for all identified processes

3.0 Process

3.1 Responsibilities

  • Management Representative
  • Document Controller
  • Process Owner
  • Departmental Head

3.2 Identification and Basis of areas of Improvement

The Management Representative and the respective departmental heads identify the areas for improvement based on the policy and objective of the company. The areas of improvement shall also be based on:

• Corrective Action Requests
• Management review meeting output
• Audit reports
• Analysis of data

3.3 Documentation, Action Plan & Summary of Implementation

The departmental heads and where required the Management Representative shall sum-up all the areas of improvement and shall document the same in Continual Improvement Plan F 005 and the same shall be distributed to all concerned departmental heads. Respective departmental heads shall brainstorm in the departmental meetings the methodology to be adapted and the same shall be implemented and ensured that continual improvement is achieved. Respective departmental personnel shall make an action plan for the areas of continual improvement and the same shall be followed to complete the assignment on time. Respective departmental heads shall sum-up the methodology and the benefit that has been achieved by adapting the continual improvement assignment and the same shall be presented to the management during Management Review Meetings. The continual improvement shall be identified in all areas of operation and effort shall be taken to ensure that the continual improvement is on continual basis.

3.4 Training & Monitoring of Progress/ Effectiveness

Training shall be imparted to all concerned on the concept of continual improvement and the tools to be used to achieve the improvement. Effectiveness of continual improvement assignments shall be monitored and revised periodically and the same shall be discussed in MRM.

4.0 Related Documents

Continual Improvement Plan

Published by Pretesh Biswas

Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt .

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