ISO 9001:2015 Documentation Template

Pretesh Biswas Uncategorized July 29, 2018June 6, 2023 17 Minutes

The following ISO 9001 document templates (toolkits) are provided totally complimentary, free of charge to use as a starting point for ISO 9001:2015 compliance. These are the actual ISO 9001 documents currently in use for compliance with ISO 9001:2015 requirements. As each business is different, additional ISO 9001 documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new ISO 9001 documents – Contact Us. We’re always looking for interesting new clients and projects.

Internal issues

Date (mm/dd/yy)	Internal Issue	Effects	Action	Result	Final Status (Open/ Closed/ NA)

External issues

Date (mm/dd/yy)	External Issue	Effects	Action	Result	Final Status (Open/ Closed/ NA)

Pest Analysis

Political Factors	Economic Factors









Technological Factors	Social Factors

SWOT Analysis

Strength	Weakness









Opportunities	Threat

Porter’s 5 Forces

Supplier power	BARRIERS TO ENTRY	RIVALRY	THREAT OF SUBSTITUTES	BUYER POWER

Needs and expectations of Interested Parties

Date (mm/dd/yyyy)	Interested parties	Needs and expectation	Issues related to needs and expectation

Steps to derive scope of the organization

1)	Purpose:
2)	Organization’s vision:
3)	Organization’s mission:
4)	Organization’s values:
5)	Strategic Direction:
6)	External issues:
7)	Internal issues:
8)	Interested parties and relevant requirements:
9)	Products and services of the organization:
10)	Manufacturing sites/Offices:
11)	Determined scope:
12)	Applicability:

Process definition

1)	Name of Process:
2)	Process Purpose:
3)	Process objectives:
4)	Process Owners:
5)	Process input:
6)	Process steps:
7)	Process outputs:
8)	Resources:

Sample Quality Policy

Divine tooling’s Quality Policy:

Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement through continual improvement of our process. We dedicate ourselves to deliver high quality products on time and at most competitive price. This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.

Azurecontracting’s Quality Policy

We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output.
Commitment: Fully identify and conform to the needs of our customers, improving customer satisfaction. Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them. Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies. Achieving and maintaining a standard of excellence in the operation of our business. Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation. Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company. Ensuring that all company policies and procedures have the full support of senior management. Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers. Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements. The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery
Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.

Job Responsibilities

1)	Job Title:
2)	Department:
3)	Locations:
4)	Report to:
5)	Minimum education qualification:
6)	General Description:
7)	Responsibilities:
8)	Minimum skills:
9)	Minimum experience:

Risk Register

Risk description	“Likelihood (L)”	“Severity (S)”	“Risk level *(L S)”**	Risk Mitigation	Responsibility	Deadline	Evaluation date	Evaluation result

Opportunity Register

Opportunity description	“Likelihood (L)”	“Benefit (B)”	“Opportunity Factor *(L B)”**	Opportunity Pursuit Plan	Responsibility	Deadline	Evaluation date	Evaluation result

Quality Objective

Item	Quality Objective	Action to Be Taken	Action by	Date for Completion	Target / Measure of Success	Resources required	Reviewed by	Date of review

Change Log

Change No.	Change Type	Description of Change	Requestor	Date Submitted	Acceptance after risk assessment	Date Approved	Status	Comments

EMPLOYEE REQUISITION FORM

A) REQUIREMENT:
1	Department:
2	Position & Grade:
3	Qualification:
4	Experience:
5	Requirement:
6	Nature of Vacancy	Permanent [ ] / Temporary [ ]
7	Period in case of Temporary	______months ____days
Vacancy to be filled up due to :	[ ] Resignation of the present incumbent
	[ ] Termination of services of Mr./Ms
	[ ] Creation of new post
Date:
H.O.D. Sign

LIST OF MACHINES

Sr. No.	Machine No.	Name of the Machine	Used started from	Capacity	Make

Instruments Calibration history chart

Description:					Location:
Identification no:					Specification:
Acceptance criteria:					Cal. Frequency:
Sr no.	Calibration Date	Calibration. Agency	Certificate. No.	Calibration Status	Cal.Due On	Inspected By	Approved By	REMARKS

Calibration Schedule

Sr.No	Device ID NO.	Description	Calibration Frequency	Calibration Done on (Date)	Next Calibration Due on (Date)	REMARKS

Lessons Learnt log

ID	Date	Entered By	Subject	Situation	Recommendations & Comments

Communication Plan

Communications item	what	Who	Who attends	When	When Format

TRAINING NEEDS IDENTIFICATION

	TRAINING NEEDS IDENTIFICATION	Year:	Jan-2023 TO Dec-2023
	DEPARTMENT:
Sr No	Name of Employee	Employee No	Signature






	NOTE – MARK ” √ ” if particular employee needs training of specified topic
	HOD Name & Signature:

ON JOB TRAINING RECORD

Sr. No	Name of employees	Emp – No	Date	Time	Department/ Section	Training Topic	Emp Sign	Training Give By	Training Effectiveness	Remarks








	VERIFIED BY:	Dept Head				CHECKED BY	: HR. IR & ADMIN

TRAINING ATTENDANCE SHEET

Name of Trainer:		Title of Trainer:
Title of Training Course:
Date of Training:		Duration:
List of Attendees
LAST NAME	FIRST NAME	TITLE	SIGNATURE

EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

Please give your rating in scale of 1 to 10

	Date of Survey:
	Name of the Employee :-
	T.No. & Designation
	Department
S.N.	QUESTIONNAIRE	Rating
1	Your Opportunity For Growth and Development in your departmant
2	Work culture of the company
3	Your superiors encouragement & delegation to you for doing present job
4	Your salary package and position / designation
5	Work environment in your department
6	Training and Development
7	Safety environment in your department and your awareness & environment
	Remarks: 1 to 3 = Poor 4 to 6 = Good 7 to 8 = Very Good 9 to 10 = Excellent

Document Matrix

Sr.No.	Document Name and Identification (Soft/ Hard/ Both)	Location	Responsibility	Revision	Document Type	Protection	Retrieval	Retention Time	Disposition

Master list of Forms and formats

Sr. No	Forms & Formats No.	Description	Location	Retention Period	Rev. No.	Doc / Rec

Verbal order register

Date	Customer	product Name & No	Schedule Date	Dispatch Date	Dispatch % Qty

Approved Supplier List

Sr No	Date	Supplier ID# (optional)	Supplier	City State	Status	Notes: If supplier is restricted, define restrictions here.”

BREAKDOWN MAINTENANCE REPORT

SR. No	DATE & TIME OF REPORTING	M/C Name	M/c No	NATURE OF BREAKDOWN	REASON	ACTION TAKEN	LOSS of Hrs.	PROD. In-charge Sign

PREVENTIVE MAINTENANCE CHART

	Tick MARK ” √ “	after completion
SR. NO.	Machine name	Asset no.	Daily	Weekly	Monthly	Half Yearly	Yearly

CONTRACT REVIEW CHECK LIST

Customer:
Enquiry No. :	Date
Quotation Ref:	Date:
P. O. No. :	PO Received Date : Confirmation on :

TECHNICAL REQUIREMENT REVIEW :

Sr. No	Review Points	Review Comments
1	Nature of work
2	Scope of work specified by customer
3	Is drawing, specification and standards mentioned in drawing are available and are latest.
4	Product specification
5	Material
6	Manufacturing requirements
7	Testing/Inspection requirements
8	Order within SOS capacity. Any outsourcing required.
9	Monogram requirements

2. COMMERCIAL REQUIREMENT :

Sr. No	Review Points	Review Comments
1	Price
2	Payment Terms and Conditions
3	Freight
4	Any Other Points

3. .Legal Requirements :

Sr. No.	Legal Requirements	Review comments

4.. RISK ASSESSMENT

Sr. No.	Risk Identified	Review comments

5.. JOB SPECIFIC TRAINING REQUIREMENTS:

Sr. No.	Training Requirements	Review comments

Order Accepted : Yes / No

Date :

Contract review done By: Commercial officer

Approved By:

Input Adequacy Report

	CUSTOMER / REFERENCE :
SR. NO.	Item / Specification / Feature	Required Data










	DESIGNATION:	RECEIVER
	SIGN & DATE:	SIGN & DATE:

DESIGN REVIEW RECORD

	Design no:	Date:
	CUSTOMER / REFERENCE :
	PROJECT NO.
	REVIEW OF :
	REVIEW MEMBERS :
	TEAM LEADER:
SR. NO.	REVIEW POINTS	DECISION	REMARK






	Others Points





	DESIGNATION :	SIGN & DATE :

DESIGN VALIDATION RECORD

	Design no:	Date:
	CUSTOMER / REFERENCE :
	PROJECT NO.
	REVIEW OF :
	REVIEW MEMBERS :
	TEAM LEADER:
SR. NO.	DESIGN PERFORMANCE	PRODUCT PERFORMANCE	VALIDATED BY






	Others Points





	DESIGNATION :	SIGN & DATE :

DESIGN OUTPUT RECORD

	Design no:	Date:
	CUSTOMER / REFERENCE :
	PROJECT NO.
	REVIEW OF :
	REVIEW MEMBERS :
	TEAM LEADER:
SR. NO.	DESIGN OUTPUT	DETAIL OF REVIEW	REMARK






	Others Points





	DESIGNATION :	SIGN & DATE :

SUPPLIER & SUB CONTRACTOR ASSESSMENT FORM

1. Name of the Firm:

Address & Tel No./ Fax No.

2. PARTNER / Director’s Name

3. Banker’s Name

4. Details of land & shade

5.Yearly turnover (approx.)

6.Exports if any (percentage turnover)

7. No. of shifts working

8. List of machinery

9. Total No. of Workmen

10. Total no. of staff / supervisor’s

Weekly holiday

12. Whether organization is ISO 9001:2015 certified

Prop./Director Signature : Company / Firm Seal

CEO’s REMARKS –

APPROVED BY –

DATE

PURCHASE ORDER

	PURCHASE ORDER No. :		Date :
Sr.no.	DESCRIPTION	QUANTITY	RATE IN $	AMOUNT IN $












	TOTAL
	Taxes As Applicable.
	PAYMENT TERMS
	TRANSPORTATION
	DELIVERY:
	Purchase Manager Sign

Please supply the under mentioned material / goods at our factory. Kindly write our purchase order No on bills for processing of your bills.

LIST OF CUSTOMER DRAWING

Sr. No.	Customer Name	Part Name	Part Number	Drawing No	Rev No

LIST OF CUSTOMER SUPPLIED ITEMS

Sr. No.	Customer Name	Item Name & No	Qty	Used for	Remarks

Stock Register

Sr.No.	DATE	OPENING BALANCE	RECEIVED QUANTITY	TOTAL QUANTITY	CONSUMPTION / ISSUE	CLOSING BALANCE	REMARK	RECEIVER SIGN

Sample Maintenance Agreement

Commencement Date:
Initial Term:
Name of Customer:
Address:

This agreement is made and entered effective as of the date shown above, by and between [AV Dealer] and the customer, whose name and address is set forth above.
1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer replace equipment that is under warranty with the same model number, the replacement equipment will also be covered. Except for this type of replacement, no new or additional equipment is covered by this agreement unless it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in good operating condition, the equipment itemized on such Equipment Schedule. Inspection and maintenance of equipment will vary by the nature of the equipment, and is set forth on the Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance Agreements are to be prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreement. If we cannot provide any maintenance service due to our fault, we will refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warranty. This agreement does not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Commencement date. This Agreement shall automatically renew for additional terms of one (1) year each unless either You or We gives notice of cancellation in writing to the other at least thirty (30) days prior to the expiration of the then current term. In the event of any such renewal period, the maintenance fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for a quarterly service fee do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass breakage or damage, failure to follow user maintenance and operating instructions, or the failure or results of failure of interconnected equipment not specified on an Equipment Schedule, including, but not limited to, wiring, conduit, or voice or data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other than [AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above, and the Customer requests [AV Dealer] to perform such service, the service will be provided under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer] then current list price for any replacement parts necessary for the performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not included in the service plan for equipment described on a specific Equipment Schedule, or for which no Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to provide such service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still do not pay, for an additional 10 days after that notice, We can terminate this agreement.
12. General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties concerning any service provided by [AV Dealer] to the Customer, and no representation, inducement, promises or agreements not embodied herein shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of Alberta, applicable to contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS AGREEMENT. [AV Dealer] (Customer) ___________________ ______________________ EQUIPMENT SCHEDULE: NOTES:

Nonconforming Service Report (NSR)

Reported by:	Recorded by:	Date:
Summarize the reported service nonconformity. Attach or reference applicable documentation (emails, etc.)
Initial Review:	◙ Nonconformity affirmed, proceed with investigation ◙ Nonconformity could not be affirmed or replicated; stop and monitor for further occurrences. ◙ No Nonconformity ; stop	Remark:
Initial Review by:		Date:
Root cause analysis:
Disposition (check all that apply)	◙ Issue Refund ◙ Provide corrected service. Details: ◙ Provide new services. Details: ◙ File [CAR Form Abbreviation]; reference [CAR Form Abbreviation] #: ◙ Customer waiver. Details: ◙ Other action. Details:	Remark:
Disposition Approval by:		Date:
Customer Approval by:		Date:

CUSTOMER COMPLAINT REGISTER

Date	Customer	Item Name & No	Dispatch Qty	Complaint Qty	Complaint Details	Correction	Root Cause	Corrective Action	Review of CAR

List of Internal Auditor

Sr. No.	Name of Internal Auditor	Designation	Reporting to






	Criteria for selection of Internal Auditor w.r.t. experience & skill –

NCR Status Log

S No.	NCR No	NCR issued to	Date	Action completion date	Proposed follow-up date	Date NCR closed	Remarks	MR (Sign)

PRE DISPATCH INSPECTION REPORT

Nonconforming Part Disposition

Production Plan and Status Report

Process Quality Plan

Problem Analysis Report

CUSTOMER SATISFACTION SURVEY FORM

Annual Internal Audit Plan

Internal Audit Schedule

Internal Audit Report

Published by Pretesh Biswas

Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. He has helped dozens of organizations in implementing effective management systems to a number of standards. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has taught literally hundreds of students over the past 5 years. He has experience in training at hundreds of organizations in several industry sectors. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. This greatly accelerates the learning curve and application of the knowledge acquired. He is now ex-Certification body lead auditor now working as consultancy auditor. He has performed hundreds of audits in several industry sectors. As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions. Experience Consultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. Industries include automotive, metal stamping and screw machine, fabrication, machining, assembly, Forging electrostatic and chrome plating, heat-treating, coatings, glass, plastic and rubber products, electrical and electronic equipment, assemblies & components, batteries, computer hardware and software, printing, placement and Security help, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc. Training: He has delivered public and on-site quality management training to over 1000 students. Courses include ISO/TS -RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. Auditing: He has conducted over 100 third party registration and surveillance audits and dozens of gap, internal and pre-assessment audits to ISO/QS/TS Standards, in the manufacturing and service sectors. Other services: He has provided business planning, restructuring, asset management, systems and process streamlining services to a variety of manufacturing and service clients such as printing, plastics, automotive, transportation and custom brokerage, warehousing and distribution, electrical and electronics, trading, equipment leasing, etc. Education & professional certification: Pretesh Biswas has held IRCA certified Lead Auditor for ISO 9001,14001 and 27001. He holds a Bachelor of Engineering degree in Mechanical Engineering and is a MBA in Systems and Marketing. Prior to becoming a business consultant 6 years ago, he has worked in several portfolios such as Marketing, operations, production, Quality and customer care. He is also certified in Six Sigma Black belt . View all posts by Pretesh Biswas

Published July 29, 2018June 6, 2023

8 thoughts on “ISO 9001:2015 Documentation Template”

SMITA KALE says:

March 14, 2019 at 9:24 AM

Very Good information . Immense reference material .

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Ram Lakkoju says:

April 13, 2020 at 12:01 PM

Thanks for the information and templates

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Arun Pratap Singh Chauhan says:

August 28, 2020 at 9:46 AM

Thanks a lot sir for these formats,but i want to know about the document no/format no. how to assign a format no.?

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santosh parashar says:

September 9, 2020 at 1:56 PM

Sir can you do the same for ISO 22000:2018

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Margaret says:

October 20, 2020 at 2:34 PM

Thank you sir

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Narayanan says:

April 30, 2021 at 2:13 PM

Highly appropriate & useful information. Appreciate your selfless service of knowledge sharing. Thanks.

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kheng kimhong says:

June 23, 2021 at 6:22 AM

Thank you so much for your helpful information.

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shashank rh says:

December 21, 2021 at 2:25 PM

thanks for content, very helpful

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