The following ISO 9001 document templates (toolkits) are provided totally complimentary, free of charge to use as a starting point for ISO 9001:2015 compliance. These are the actual ISO 9001 documents currently in use for compliance with ISO 9001:2015 requirements. As each business is different, additional ISO 9001 documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new ISO 9001 documents – Contact Us. We’re always looking for interesting new clients and projects.
Internal issues
Date (mm/dd/yy) | Internal Issue | Effects | Action | Result | Final Status (Open/ Closed/ NA) |
External issues
Date (mm/dd/yy) | External Issue | Effects | Action | Result | Final Status (Open/ Closed/ NA) |
Pest Analysis
Political Factors | Economic Factors |
Technological Factors | Social Factors |
SWOT Analysis
Strength | Weakness |
Opportunities | Threat |
Porter’s 5 Forces
Supplier power | BARRIERS TO ENTRY | RIVALRY | THREAT OF SUBSTITUTES | BUYER POWER |
Needs and expectations of Interested Parties
Date (mm/dd/yyyy) | Interested parties | Needs and expectation | Issues related to needs and expectation |
Steps to derive scope of the organization
1) | Purpose: |
2) | Organization’s vision: |
3) | Organization’s mission: |
4) | Organization’s values: |
5) | Strategic Direction: |
6) | External issues: |
7) | Internal issues: |
8) | Interested parties and relevant requirements: |
9) | Products and services of the organization: |
10) | Manufacturing sites/Offices: |
11) | Determined scope: |
12) | Applicability: |
Process definition
1) | Name of Process: |
2) | Process Purpose: |
3) | Process objectives: |
4) | Process Owners: |
5) | Process input: |
6) | Process steps: |
7) | Process outputs: |
8) | Resources: |
Sample Quality Policy
Divine tooling’s Quality Policy: |
Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement through continual improvement of our process. We dedicate ourselves to deliver high quality products on time and at most competitive price. This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee. |
Azurecontracting’s Quality Policy |
We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output. Commitment: Fully identify and conform to the needs of our customers, improving customer satisfaction. Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them. Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies. Achieving and maintaining a standard of excellence in the operation of our business. Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation. Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company. Ensuring that all company policies and procedures have the full support of senior management. Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers. Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements. The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery Implementation This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee. |
Job Responsibilities
1) | Job Title: |
2) | Department: |
3) | Locations: |
4) | Report to: |
5) | Minimum education qualification: |
6) | General Description: |
7) | Responsibilities: |
8) | Minimum skills: |
9) | Minimum experience: |
Risk Register
Risk description | “Likelihood (L)” | “Severity (S)” | “Risk level (L * S)” | Risk Mitigation | Responsibility | Deadline | Evaluation date | Evaluation result |
Opportunity Register
Opportunity description | “Likelihood (L)” | “Benefit (B)” | “Opportunity Factor (L * B)” | Opportunity Pursuit Plan | Responsibility | Deadline | Evaluation date | Evaluation result |
Quality Objective
Item | Quality Objective | Action to Be Taken | Action by | Date for Completion | Target / Measure of Success | Resources required | Reviewed by | Date of review |
Change Log
Change No. | Change Type | Description of Change | Requestor | Date Submitted | Acceptance after risk assessment | Date Approved | Status | Comments |
EMPLOYEE REQUISITION FORM
A) REQUIREMENT: | ||
1 | Department: | |
2 | Position & Grade: | |
3 | Qualification: | |
4 | Experience: | |
5 | Requirement: | |
6 | Nature of Vacancy | Permanent [ ] / Temporary [ ] |
7 | Period in case of Temporary | ______months ____days |
Vacancy to be filled up due to : | [ ] Resignation of the present incumbent | |
[ ] Termination of services of Mr./Ms | ||
[ ] Creation of new post | ||
Date: | ||
H.O.D. Sign | ||
LIST OF MACHINES
Sr. No. | Machine No. | Name of the Machine | Used started from | Capacity | Make |
Instruments Calibration history chart
Description: | Location: | |||||||
Identification no: | Specification: | |||||||
Acceptance criteria: | Cal. Frequency: | |||||||
Sr no. | Calibration Date | Calibration. Agency | Certificate. No. | Calibration Status | Cal.Due On | Inspected By | Approved By | REMARKS |
Calibration Schedule
Sr.No | Device ID NO. | Description | Calibration Frequency | Calibration Done on (Date) | Next Calibration Due on (Date) | REMARKS |
Lessons Learnt log
ID | Date | Entered By | Subject | Situation | Recommendations & Comments |
Communication Plan
Communications item | what | Who | Who attends | When | When Format |
TRAINING NEEDS IDENTIFICATION
TRAINING NEEDS IDENTIFICATION | Year: | Jan-2023 TO Dec-2023 | |
DEPARTMENT: | |||
Sr No | Name of Employee | Employee No | Signature |
NOTE – MARK ” √ ” if particular employee needs training of specified topic | |||
HOD Name & Signature: |
ON JOB TRAINING RECORD
Sr. No | Name of employees | Emp – No | Date | Time | Department/ Section | Training Topic | Emp Sign | Training Give By | Training Effectiveness | Remarks |
VERIFIED BY: | Dept Head | CHECKED BY | : HR. IR & ADMIN |
TRAINING ATTENDANCE SHEET
Title of Training Course: | |||
Date of Training: | Duration: | ||
Name of Trainer: | Title of Trainer: | ||
---|---|---|---|
List of Attendees | |||
LAST NAME | FIRST NAME | TITLE | SIGNATURE |
EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
Please give your rating in scale of 1 to 10
Date of Survey: | ||
Name of the Employee :- | ||
T.No. & Designation | ||
Department | ||
S.N. | QUESTIONNAIRE | Rating |
1 | Your Opportunity For Growth and Development in your departmant | |
2 | Work culture of the company | |
3 | Your superiors encouragement & delegation to you for doing present job | |
4 | Your salary package and position / designation | |
5 | Work environment in your department | |
6 | Training and Development | |
7 | Safety environment in your department and your awareness & environment | |
Remarks: 1 to 3 = Poor 4 to 6 = Good 7 to 8 = Very Good 9 to 10 = Excellent |
Document Matrix
Sr.No. | Document Name and Identification (Soft/ Hard/ Both) | Location | Responsibility | Revision | Document Type | Protection | Retrieval | Retention Time | Disposition |
Master list of Forms and formats
Sr. No | Forms & Formats No. | Description | Location | Retention Period | Rev. No. | Doc / Rec |
Verbal order register
Date | Customer | product Name & No | Schedule Date | Dispatch Date | Dispatch % Qty |
Approved Supplier List
Sr No | Date | Supplier ID# (optional) | Supplier | City State | Status | Notes: If supplier is restricted, define restrictions here.” |
BREAKDOWN MAINTENANCE REPORT
SR. No | DATE & TIME OF REPORTING | M/C Name | M/c No | NATURE OF BREAKDOWN | REASON | ACTION TAKEN | LOSS of Hrs. | PROD. In-charge Sign |
PREVENTIVE MAINTENANCE CHART
Tick MARK ” √ “ | after completion | ||||||
SR. NO. | Machine name | Asset no. | Daily | Weekly | Monthly | Half Yearly | Yearly |
CONTRACT REVIEW CHECK LIST
Customer: | |
Enquiry No. : | Date |
Quotation Ref: | Date: |
P. O. No. : | PO Received Date : Confirmation on : |
- TECHNICAL REQUIREMENT REVIEW :
Sr. No | Review Points | Review Comments |
1 | Nature of work | |
2 | Scope of work specified by customer | |
3 | Is drawing, specification and standards mentioned in drawing are available and are latest. | |
4 | Product specification | |
5 | Material | |
6 | Manufacturing requirements | |
7 | Testing/Inspection requirements | |
8 | Order within SOS capacity. Any outsourcing required. | |
9 | Monogram requirements |
2. COMMERCIAL REQUIREMENT :
Sr. No | Review Points | Review Comments |
1 | Price | |
2 | Payment Terms and Conditions | |
3 | Freight | |
4 | Any Other Points |
3. .Legal Requirements :
Sr. No. | Legal Requirements | Review comments |
4.. RISK ASSESSMENT
Sr. No. | Risk Identified | Review comments |
5.. JOB SPECIFIC TRAINING REQUIREMENTS:
Sr. No. | Training Requirements | Review comments |
Order Accepted : Yes / No |
Date : |
Contract review done By: Commercial officer |
Approved By: |
Input Adequacy Report
CUSTOMER / REFERENCE : | ||
SR. NO. | Item / Specification / Feature | Required Data |
DESIGNATION: | RECEIVER | |
SIGN & DATE: | SIGN & DATE: |
DESIGN REVIEW RECORD
Design no: | Date: | ||
CUSTOMER / REFERENCE : | |||
PROJECT NO. | |||
REVIEW OF : | |||
REVIEW MEMBERS : | |||
TEAM LEADER: | |||
SR. NO. | REVIEW POINTS | DECISION | REMARK |
Others Points | |||
DESIGNATION : | SIGN & DATE : |
DESIGN VALIDATION RECORD
Design no: | Date: | ||
CUSTOMER / REFERENCE : | |||
PROJECT NO. | |||
REVIEW OF : | |||
REVIEW MEMBERS : | |||
TEAM LEADER: | |||
SR. NO. | DESIGN PERFORMANCE | PRODUCT PERFORMANCE | VALIDATED BY |
Others Points | |||
DESIGNATION : | SIGN & DATE : |
DESIGN OUTPUT RECORD
Design no: | Date: | ||
CUSTOMER / REFERENCE : | |||
PROJECT NO. | |||
REVIEW OF : | |||
REVIEW MEMBERS : | |||
TEAM LEADER: | |||
SR. NO. | DESIGN OUTPUT | DETAIL OF REVIEW | REMARK |
Others Points | |||
DESIGNATION : | SIGN & DATE : |
SUPPLIER & SUB CONTRACTOR ASSESSMENT FORM
1. Name of the Firm: |
Address & Tel No./ Fax No. |
2. PARTNER / Director’s Name |
3. Banker’s Name |
4. Details of land & shade |
5.Yearly turnover (approx.) |
6.Exports if any (percentage turnover) |
7. No. of shifts working |
8. List of machinery |
9. Total No. of Workmen |
10. Total no. of staff / supervisor’s |
Weekly holiday |
12. Whether organization is ISO 9001:2015 certified |
Prop./Director Signature : Company / Firm Seal |
CEO’s REMARKS – |
APPROVED BY – |
DATE |
PURCHASE ORDER
PURCHASE ORDER No. : | Date : | |||
Sr.no. | DESCRIPTION | QUANTITY | RATE IN $ | AMOUNT IN $ |
TOTAL | ||||
Taxes As Applicable. | ||||
PAYMENT TERMS | ||||
TRANSPORTATION | ||||
DELIVERY: | ||||
Purchase Manager Sign |
LIST OF CUSTOMER DRAWING
Sr. No. | Customer Name | Part Name | Part Number | Drawing No | Rev No |
LIST OF CUSTOMER SUPPLIED ITEMS
Sr. No. | Customer Name | Item Name & No | Qty | Used for | Remarks |
Stock Register
Sr.No. | DATE | OPENING BALANCE | RECEIVED QUANTITY | TOTAL QUANTITY | CONSUMPTION / ISSUE | CLOSING BALANCE | REMARK | RECEIVER SIGN |
Sample Maintenance Agreement
Commencement Date: Initial Term: Name of Customer: Address: |
This agreement is made and entered effective as of the date shown above, by and between [AV Dealer] and the customer, whose name and address is set forth above. 1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer replace equipment that is under warranty with the same model number, the replacement equipment will also be covered. Except for this type of replacement, no new or additional equipment is covered by this agreement unless it is listed on an equipment schedule. 2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts is also covered by the manufacturer’s warranty. 3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in good operating condition, the equipment itemized on such Equipment Schedule. Inspection and maintenance of equipment will vary by the nature of the equipment, and is set forth on the Equipment Schedule. 4.Fees: The fee for services to be performed under this Agreement are: 5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance Agreements are to be prepaid for each maintenance period. 6.Limited/Warranty: a.We will re-perform any maintenance service that proves defective during the term of this agreement. If we cannot provide any maintenance service due to our fault, we will refund that portion of your fee. b.Any materials provided during maintenance services are covered by that materials specific warranty. This agreement does not warrant any materials. c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM. 7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Commencement date. This Agreement shall automatically renew for additional terms of one (1) year each unless either You or We gives notice of cancellation in writing to the other at least thirty (30) days prior to the expiration of the then current term. In the event of any such renewal period, the maintenance fees You will pay during such period shall be as set forth above. 8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for a quarterly service fee do not include: a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass breakage or damage, failure to follow user maintenance and operating instructions, or the failure or results of failure of interconnected equipment not specified on an Equipment Schedule, including, but not limited to, wiring, conduit, or voice or data transmission equipment or facilities; b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or………………………………… c.Services required because of service, inspection, or tampering with equipment by anyone other than [AV Dealer]. d.Requested service outside our normal hours of operation. If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above, and the Customer requests [AV Dealer] to perform such service, the service will be provided under section 10. 9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer] then current list price for any replacement parts necessary for the performance of service on equipment. 10.Other Services: You may from time to time request that [AV Dealer] provide other services not included in the service plan for equipment described on a specific Equipment Schedule, or for which no Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to provide such service at 90% of its then current and standard hourly rates. 11.Termination: a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments. b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still do not pay, for an additional 10 days after that notice, We can terminate this agreement. 12. General: a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties concerning any service provided by [AV Dealer] to the Customer, and no representation, inducement, promises or agreements not embodied herein shall be of any force or effect. b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of Alberta, applicable to contract to be performed wholly within such province by resident thereof. c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS AGREEMENT. [AV Dealer] (Customer) ___________________ ______________________ EQUIPMENT SCHEDULE: NOTES: |
Nonconforming Service Report (NSR)
Reported by: | Recorded by: | Date: |
Summarize the reported service nonconformity. Attach or reference applicable documentation (emails, etc.) | ||
Initial Review: | ◙ Nonconformity affirmed, proceed with investigation ◙ Nonconformity could not be affirmed or replicated; stop and monitor for further occurrences. ◙ No Nonconformity ; stop | Remark: |
Initial Review by: | Date: | |
Root cause analysis: | ||
Disposition (check all that apply) | ◙ Issue Refund ◙ Provide corrected service. Details: ◙ Provide new services. Details: ◙ File [CAR Form Abbreviation]; reference [CAR Form Abbreviation] #: ◙ Customer waiver. Details: ◙ Other action. Details: | Remark: |
Disposition Approval by: | Date: | |
Customer Approval by: | Date: |
CUSTOMER COMPLAINT REGISTER
Date | Customer | Item Name & No | Dispatch Qty | Complaint Qty | Complaint Details | Correction | Root Cause | Corrective Action | Review of CAR |
List of Internal Auditor
Sr. No. | Name of Internal Auditor | Designation | Reporting to |
Criteria for selection of Internal Auditor w.r.t. experience & skill – |
NCR Status Log
S No. | NCR No | NCR issued to | Date | Action completion date | Proposed follow-up date | Date NCR closed | Remarks | MR (Sign) |
PRE DISPATCH INSPECTION REPORT

Nonconforming Part Disposition

Tags

Production Plan and Status Report
Process Quality Plan














Problem Analysis Report

CUSTOMER SATISFACTION SURVEY FORM

Annual Internal Audit Plan

Internal Audit Schedule

Internal Audit Report


Very Good information . Immense reference material .
Thanks for the information and templates
Thanks a lot sir for these formats,but i want to know about the document no/format no. how to assign a format no.?
Sir can you do the same for ISO 22000:2018
Thank you sir
Highly appropriate & useful information. Appreciate your selfless service of knowledge sharing. Thanks.
Thank you so much for your helpful information.
thanks for content, very helpful