ISO 9001:2015 Documentation Template

The following ISO 9001 document templates (toolkits) are provided totally complimentary, free of charge to use as a starting point for ISO 9001:2015 compliance. These are the actual ISO 9001 documents currently in use for compliance with ISO 9001:2015 requirements. As each business is different, additional ISO 9001 documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new ISO 9001 documents – Contact Us. We’re always looking for interesting new clients and projects.

Internal issues

Date (mm/dd/yy)Internal IssueEffectsActionResult Final Status (Open/ Closed/ NA)
      
      
      
      
      
      
      

External issues

Date (mm/dd/yy)External IssueEffectsActionResult Final Status (Open/ Closed/ NA)
      
      
      
      
      
      
      

Pest Analysis

Political FactorsEconomic Factors
  
  
  
  
  
  
  
  
  
Technological FactorsSocial Factors
  
  
  
  
  
  
  
  
  

SWOT Analysis

StrengthWeakness
  
  
  
  
  
  
  
  
  
OpportunitiesThreat
  
  
  
  
  
  
  
  
  

Porter’s 5 Forces

Supplier powerBARRIERS TO ENTRYRIVALRY
   
   
   
   
   
   
   
   
   
THREAT OF SUBSTITUTESBUYER POWER
  
  
  
  
  
  
  
  
  

Needs and expectations of Interested Parties

Date (mm/dd/yyyy)Interested partiesNeeds and expectationIssues related to needs and expectation
    
    
    
    
    

Steps to derive scope of the organization

1)Purpose:
2)Organization’s vision:
3)Organization’s mission:
4)Organization’s values:
5)Strategic Direction:
6)External issues:
7)Internal issues:
8)Interested parties and relevant requirements:
9)Products and services of the organization:
10)Manufacturing sites/Offices:
11)Determined scope:
12)Applicability:

Process definition

1)Name of Process:
2)Process Purpose:
3)Process objectives:
4)Process Owners:
5)Process input:
6)Process steps:
7)Process outputs:
8)Resources:

Sample Quality Policy

Divine tooling’s Quality Policy:
Divine tooling’s is committed to understand, meet & where possible exceed our customer requirement through continual improvement of our process. We dedicate ourselves to deliver high quality products on time and at most competitive price. This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.
Azurecontracting’s Quality Policy
We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output.   Commitment: Fully identify and conform to the needs of our customers, improving customer satisfaction. Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them. Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies. Achieving and maintaining a standard of excellence in the operation of our business. Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organisation. Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company. Ensuring that all company policies and procedures have the full support of senior management. Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers. Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements. The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery Implementation 
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete Quality manual detailing procedures will be available on the premises for reference by any employee.

Job Responsibilities

1)Job Title:
2)Department:
3)Locations:
4)Report to:
5)Minimum education qualification:
6)General Description:
7)Responsibilities:
8)Minimum skills:
9)Minimum experience:

Risk Register

Risk description“Likelihood
(L)”
“Severity
(S)”
 “Risk level
(L * S)”
Risk MitigationResponsibilityDeadlineEvaluation dateEvaluation result
         
         
         
         
         
         
         

Opportunity Register

Opportunity description“Likelihood
(L)”
“Benefit 
(B)”
 “Opportunity Factor
(L * B)”
Opportunity Pursuit PlanResponsibilityDeadlineEvaluation dateEvaluation result
         
         
         
         
         
         
         

Quality Objective

Item  Quality ObjectiveAction to Be TakenAction byDate for CompletionTarget / Measure of SuccessResources requiredReviewed byDate of review
         
         
         
         
         
         

Change Log

Change No.  Change TypeDescription of ChangeRequestorDate SubmittedAcceptance after risk assessmentDate ApprovedStatusComments
         
         
         
         
         
         
         

EMPLOYEE REQUISITION FORM

A)    REQUIREMENT:
1Department: 
2Position & Grade: 
3Qualification: 
4Experience: 
5Requirement: 
6Nature of VacancyPermanent  [  ] / Temporary [  ]
7Period in case of Temporary: ______months ____days
B) JUSTIFICATION :
1.Vacancy to be filled up due to :   [   ] Resignation of the present incumbent
   [   ]Termination of services of Mr./Ms
   [   ]Creation of new post
2. Justification for filling up post:
Date:
H.O.D.  Sign

LIST OF MACHINES

Sr. No.Machine No.Name of the MachineUsed started fromCapacityMake
      
      
      
      
      
      
      

Instruments Calibration history chart

Description: Location: 
Identification no: Specification: 
Acceptance criteria: Cal. Frequency: 
Sr no. Calibration DateCalibration.AgencyCertificate. No.Calibration StatusCal.Due OnInspected ByApproved ByREMARKS
         
         
         
         
         
         
         

Calibration Schedule

Sr.No    Device ID NO.DescriptionCalibration  FrequencyCalibration Done on  (Date)Next  Calibration Due on  (Date)REMARKS
       
       
       
       
       
       
       

Lessons Learnt log

IDDateEntered BySubjectSituationRecommendations & Comments
      
      
      
      
      
      
      

Communication Plan

Communications   item what WhoWho attendsWhenWhen Format
      
      
      
      
      
      
      

TRAINING NEEDS IDENTIFICATION

TRAINING NEEDS IDENTIFICATION FOR THE YEAR Jan-2018 TO Dec-2018
DEPARTMENT:
Sr.No.Name of EmployeeEmp NoTraining Topics
     
        
        
        
        
        
NOTE – MARK ” √ ” if particular employee needs training of specified topic
                                                                                                                                                                                                                                         HOD Name & Signature:

ON JOB TRAINING RECORD

Sr. NoName of employeesEmp – NoDateTimeDepartment/ SectionTraining TopicEmp SignTraining Give ByTraining EffectivenessRemarks
           
           
           
           
           
           
           
           
           
                                                                                                                                                                 VERIFIED BY: Dept Head                                                     CHECKED BY: HR. IR & ADMIN


TRAINING ATTENDANCE SHEET

Theme :
Trainer / Faculty :Date :
Venue : Time :
Sr.NoName of EmployeeEmp .NoSign.
1   
2   
3   
4   
5   
6   

EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

Please give your rating in scale of 1 to 10

S.N.QUESTIONNAIRERating
1Your Opportunity For Growth and Development in your departmant 
2Work culture of the company 
3Your superiors encouragement & delegation to you for doing present job 
4Your salary package and position / designation 
5Work environment in your department 
6Training and Development 
7Safety environment in your department and your awareness & environment 
Remarks :-
1 to 3 = Poor
4 to 6 = Good
7 to 8 = Very Good
9 to 10 = Excellent
Name of the Employee     :-_______________
T.No. & Designation        :- _______________
Department                       :- ______________
Date of Survey                 :- _______________

Document Matrix

Sr.No.Document Name and IdentificationLocationResponsibilityRevisionDocument TypeProtectionRetrievalRetention TimeDisposition
(Soft/ Hard/ Both)
          
          
          
          
          
          

Master list of Forms and formats

Sr. No  Forms & Formats No.DescriptionLocationRetention PeriodRev. No.Doc / Rec
       
       
       
       
       
       
       

Verbal order register

DateCustomerproduct Name &  NoScheduleDispatchDispatch % age
QtyDateQtyDate
        
        
        
        
        
        

Approved Supplier List

Sr No     DateSupplier ID#
(optional)
SupplierCity StateStatusNotes: If supplier is restricted, define restrictions here.”
       
       
       
       
       
       
       
      

BREAKDOWN MAINTENANCE REPORT

  SR. NoDATE & TIME OF REPORTINGM/C NameM/c NoNATURE OF BREAKDOWNREASONACTION TAKENLOSS of Hrs.PROD. In-charge Sign
         
         
         
         
         
         

PREVENTIVE MAINTENANCE CHART

Tick Mark after completion
SR. NO.M/C NAME & NOCHECK POINTSWEEKLYMONTHLY
1234
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

CONTRACT REVIEW CHECK LIST

 Date
CUSTOMER DETAILSORGANISATION DETAILS
CUSTOMER NAME ACCOUNT CODE 
DRAWING NO. DRAWING NO. 
MOD. NO. & DT. MOD. NO. & DT 
PO NO. & DT. S.O. NO. & DT. 
QUANTITY CHANGE ORDER NO. & DT. 
VENDOR CODE   
 AS PER P.O.AS FINALISEDREMARK
PRICE PER PIECE   
DIE DEVP. CHARGES   
EXCISE DUTY   
SALES TAX   
PAYMENT TERMS   
PRICE BASE   
PACKING INSTR.   

Input Adequacy Report

CUSTOMER / REFERENCE :
SR. NO.Item / Specification / FeatureRequired Data
   
   
   
   
   
   
   
   
   
   
DESIGNATION:                                                                                                   SIGN & DATE:
RECEIVER  Sign :                                                                                              Date:

DESIGN REVIEW RECORD

Design no:Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.REVIEW POINTSDECISIONREMARK
   
    
    
    
    
    
Others Points
 
 
 
 
DESIGNATION :                                                                                 SIGN & DATE :

DESIGN VALIDATION RECORD

Design no:Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.DESIGN PERFORMANCEPRODUCT PERFORMANCEVALIDATED BY
   
    
    
    
    
    
Others Points
 
 
 
 
DESIGNATION :                                                                                 SIGN & DATE :

DESIGN OUTPUT RECORD

Design no:Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.DESIGN OUTPUTDETAIL OF REVIEWREMARK
   
    
    
    
    
    
Others Points
 
 
 
 
DESIGNATION :                                                                                 SIGN & DATE :

SUPPLIER & SUB CONTRACTOR ASSESSMENT FORM

1. Name of the Firm:
 Address & Tel No./ Fax No.
2. PARTNER / Director’s Name
3. Banker’s Name
4. Details of land & shade
5.Yearly turnover (approx.)
6.Exports if any (percentage turnover)
7. No. of shifts working
8. List of machinery
9. Total No. of Workmen10. Total no. of staff / supervisor’s
11.   Weekly holiday
12.   Whether organization is ISO 9001:2015 certified
Prop./Director Signature :                                                                         Company / Firm Seal
CEO’s REMARKS –
 
APPROVED BY –
DATE

PURCHASE ORDER

PURCHASE ORDER No. :
Date           :
Please supply the under mentioned material / goods at our factory. Kindly write our purchase order No on  bills for processing of your bills.
SR. NO.DESCRIPTIONQUANTITYRATE IN $AMOUNT IN $
     
     
     
     
     
     
 TOTAL 
Taxes As Applicable.
PAYMENT TERMS
TRANSPORTATION
DELIVERY:
Purchase Manager Sign

LIST OF CUSTOMER DRAWING

Sr. No.    Customer NamePart Name Part NumberDrawing NoRev No
      
      
      
      
      
      
      

LIST OF CUSTOMER SUPPLIED ITEMS

Sr. No.    Customer NameItem Name & No  QtyUsed for Remarks
      
      
      
      
      
      
      

 

Stock Register

Sr.No. DATEOPENING BALANCERECEIVED QUANTITYTOTAL QUANTITYCONSUMPTION / ISSUECLOSING BALANCEREMARKRECEIVER SIGN
         
         
         
         
         
         
         

Sample Maintenance Agrement

Commencement Date:
Initial Term:
Name of Customer:
Address:
This agreement is made and entered effective as of the date shown above, by and between [AV Dealer] and the customer, whose name and address is set forth above. 1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule. If we or the manufacturer replace equipment that is under warranty with the same model number, the replacement equipment will also be covered. Except for this type of replacement, no new or additional equipment is covered by this agreement unless it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV Dealer] is covered by the manufacturer’s warranty. Replacement and repair of defective parts is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in good operating condition, the equipment itemized on such Equipment Schedule. Inspection and maintenance of equipment will vary by the nature of the equipment, and is set forth on the Equipment Schedule.
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenance Agreements are to be prepaid for each maintenance period.
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreement. If we cannot provide any maintenance service due to our fault, we will refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warranty. This agreement does not warrant any materials.
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DEALER] AND THE SOLE REMEDY OF THE CUSTOMER FOR DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY OR OTHER FORM OF ACTION. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Commencement date. This Agreement shall automatically renew for additional terms of one (1) year each unless either You or We gives notice of cancellation in writing to the other at least thirty (30) days prior to the expiration of the then current term. In the event of any such renewal period, the maintenance fees You will pay during such period shall be as set forth above.
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided for a quarterly service fee do not include:
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glass breakage or damage, failure to follow user maintenance and operating instructions, or the failure or results of failure of interconnected equipment not specified on an Equipment Schedule, including, but not limited to, wiring, conduit, or voice or data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or…………………………………
c.Services required because of service, inspection, or tampering with equipment by anyone other than [AV Dealer].
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the above, and the Customer requests [AV Dealer] to perform such service, the service will be provided under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer] then current list price for any replacement parts necessary for the performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not included in the service plan for equipment described on a specific Equipment Schedule, or for which no Equipment Schedule has been completed. [AV Dealer] will use reasonable efforts to provide such service at 90% of its then current and standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you still do not pay, for an additional 10 days after that notice, We can terminate this agreement.
12.  General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties concerning any service provided by [AV Dealer] to the Customer, and no representation, inducement, promises or agreements not embodied herein shall be of any force or effect.
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province of Alberta, applicable to contract to be performed wholly within such province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF THIS AGREEMENT. [AV Dealer]                                                                                 (Customer) ___________________                                                             ______________________ EQUIPMENT SCHEDULE: NOTES:

 

Nonconforming Service Report (NSR)

Date:Reported by:Recorded by:
Summarize the reported service nonconformity. Attach or reference applicable documentation (emails, etc.)
Initial Review:◙ Nonconformity affirmed, proceed with investigation
◙ Nonconformity could not be affirmed or replicated; stop and monitor for further occurrences.
◙ No nonconformity; stop.
Initial Review by:Date:
Root cause analysis:
Disposition (check all that apply)◙ Issue Refund
◙ Provide corrected service. Details:
◙ Provide new services. Details:
◙ File [CAR Form Abbreviation]; reference [CAR Form Abbreviation] #:
◙  Customer waiver. Details:
◙ Other action. Details:
Remark:
Disposition Approval by:Date:
Customer Approval by:

CUSTOMER COMPLAINT REGISTER

DateCustomerItem Name & NoDispatch QtyComplaint QtyComplaint DetailsCorrectionRoot CauseCorrective ActionReview of CAR
          
          
          
          
          
          

List of Internal Auditor

Sr. No.Name of Internal AuditorDesignationReporting to
    
    
    
    
    
    
    
Criteria for selection of Internal Auditor w.r.t. experience & skill –

NCR Status Log

S No.     NCR NoNCR issued toDateAction completion dateProposed follow-up dateDate NCR closedRemarksMR (Sign)
         
         
         
         
         
         
         

NCR

PRE DISPATCH INSPECTION REPORT

PDI


Nonconforming Part Disposition

Nonconforming Part Disposition

Tags

Tags

Production Plan and Status Report

Project Plan

Process Quality Plan

Process Quality plan
Training feedback
Training effectiveness
competency
Risk Assessment
Design Data Input Sheet
D & D plan
Design change record
D & D verification record
SCR log
Supplier Performance Record
Receipt inspection report
Daily Production report
out of tolerance impact study

Problem Analysis Report

problem analysis report

CUSTOMER SATISFACTION SURVEY FORM

Customer Satifation survey form

Annual Internal Audit Plan

IA plan

Internal Audit Schedule

IA schedule

Internal Audit Report

IA report
MRM

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8 thoughts on “ISO 9001:2015 Documentation Template

  1. Thanks a lot sir for these formats,but i want to know about the document no/format no. how to assign a format no.?

    Like

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