Example of documentation template for Production and Maintenance

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Production and Maintenance. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Consolidated Timesheet for the month

2. Daily Work Control and Time sheet

    SN.    Empl. No.    NAME    DESIGNATION  Working TimeTime allocation
JO /    /           JO /    /           JO /    /           Maintainance/  Other Works 
InOutHRSOTHRSOTHRSOTHRS/OT OT 
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               

3 Production Planning and Control

  S.No  Job No  Client  Description  QTYDateAllocationReview
DeliveryMaterialProductionINSP & TEST  Men  Machine  Completion  Performance
Client Req.In ShopStartEndFinal
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
Prepared by                                                                                                             

Approved by:  

4. Customer /Supplier Property Record

    S. No.  Receipt / Delivery Order No.    Date  J.O / W.O. No.    Customer / Supplier NameType of Property    Description  Qty. / Copy No.  Disposition details & date    Receipt By
Product / Instrument Identification No.Document Ref No. (with current Rev No. and Date)
           
           
           
           
           
           
           
           
           
           
           
           
           
           
Prepared By: Approved By:
Name:Name:
Sign:Sign:
Date:Date:
Issue No / Date : xx/xx.xx.xxxx
Rev No / Rev Date: xx/xx.xx.xxxx

5.0 Operation and Execution Plan

Product / Service Details

Asset Owner / Client 
Job description 
Purchase order Location 
JOB NO Country 

Section I: General

Synopsis:


1.1 Scope of Work:

1.2 Location (Suitable work environment):


1.3 Codes and Specifications:


Section II: Initial Information about the Job

2.1 Product / Customer Specified requirements:
S. NoProduct DescriptionQuantityCustomer requirement
    
2.2 Legal and Other applicable requirements:  

2.3: Design and Development Requirements:  


Section III: Activities and Responsibilities

S. NoActivities (Operational, inspection and testing activities)ResponsibilitiesTarget Date
1  
2  
3  
4  
5  
6  
7  
8  
9  
10  
11  

Section IV: Risk Assessment, Contingency & MOC

Scope:
Risk:

Action taken:

Conclusions from the risk assessment:

Section V: Method Statement

S. NoActivities (Operational, inspection and testing activities)Reference Standard / Procedures / Work Instruction
1  
2  
3  
4  
5  
6  
7  
8  

Section VI: Required Resources and Records

6.1 Resources (Machines / Equipment / Manpower)
6.2 Records

6. Breakdown Maintenance Report

EQUIPMENT Details  M/C No. 
Manufacturer Serial No. 
Breakdown reported by Date 
TOTAL BREAKDOWN HOURS
PROBLEM DESCRIPTION
PROBLEM DIAGNOSED
REMEDIAL ACTION TAKEN
PARTS REPAIRED & REPLACED
ADDITIONAL REMARK
Maintenance Engineer
(Name & Signature & Date)
Operationa Manager
(Name & Signature & Date)

7. Breakdown Maintenance Register

Sr. No.DateMachine No.Reason for breakdownDamaged partsDown timeRe-startSpare usedSign of MechanicRemarks
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
Total Breakdown Hours :
Prepared byReviewed byApproved by
NameNameName
Signature Signature Signature 
Date Date Date 
Issue No / Date : xx/xx.xx.xxxx
Rev No / Rev Date: xx/xx.xx.xxxx

8. Complete Overhauling / Reconditioning Plan

EQUIPMENT DETAILS SOS M/C NO. 
MANUFACTURER SERIAL NO. 
START DATE COMPLETION DATE 
MECHANICALELECTRICAL
AHYDRAULIC SYSTEMYES/ NoAPOWER SUPPLYYES / NO
1)Pump 1)Incoming Power Supply 
2)Valves 2)Earthing 
3)Hydraulic Lines BCONTROL WIRING(Control panel)
4)Lubrication System 1)MCB’S & Contractors 
5)Filtering System 2)Fuses & Terminal Blocks 
6)Clutch System (If any) 3)Relays & Timers 
BGUIDS & MOVEMENT4)Push Buttons & Lights 
1)Scrapping (If needed) 5)Wiring 
2)Polishing of Guide & Bed CPOWER WIRING(Control Panel)
CMAINDRIVE 1) MCCB 
1)Gears & Shafts 2)MCB’S & Contractors 
2)Bearings 3)Fuses & Terminal Blocks 
3)All Moving & Engaging Parts 4)Wiring 
DFEED SYSTEMDMACHINE SIDE
1)Gears & Shafts 1)Motors 
2)Beams 2)Coolant pump 
3)Head Screw 3)Lights 
4)screw Nut / Sleeve 4)Wiring 
Remarks:
Prepared by Reviewed by Approved by 
Name Name Name 
Signature Signature Signature 
Date Date Date 
Iss No / Date : 01/20.07.2020
Rev No / Rev Date: 00/–

9. Annual Preventive maintenance plan

SRL#MACHINE NAMEASSET #DAILYWEEKLYMONTHLYQUARTERLYYEARLY
1AIR COMPRESSOR             Daily__Mar,Jun,spt,dec25-Dec
2RADIAL DRILLING M/C Daily__Mar,Jun,spt,dec23-Dec
3LATHE M/C DailyThursday_Mar,Jun,spt,dec26-Dec
4VTL M/C DailyThursday11th_24-Dec
5MILLING M/C DailyThursday10th_21-Dec
6BORING M/C DailyThursday10th_21-Dec
7PIPE THREADING M/C _Monday12th_23-Dec
8 FURNACE _Tuesday13th 21-Dec
9ELECTRODE OVEN DailyTuesday5th_17-Dec
10WELDING M/C _Saturday15th_30-Dec
11SA WELDING M/C Daily__Mar,Jun,spt,dec21-Dec
12OVERHEAD CRANE  _Wednesday5th_22-Dec
13BENCH GRINDER _Tuesday10th_27-Dec
14ELECTRODE QUIVER DailySaturday15th_30-Dec
15BANDSAW CUTTING M/C DailyMonday10 th_20-Dec
16PIPE BEVELING M/C  _Sunday11th_27-Dec
17HYDROSTATIC TEST PUMP DailyWednesday5th_20-Dec
18Air PRESSURE PUMP  DailyWednesday5th_20-Dec
19WATER PRESSURE PUMP  DailyWednesday5th_20-Dec
20TORQUE WRENCH PUMP Daily__Mar,Jun,spt,dec20-Dec
21SAND BLASTING MACHINE DailyMonday20th_19-Dec
22PORTABLE AIR COMPRESSOR             Daily__Mar,Jun,spt,dec25-Dec
23HIGH PRESSURE PAINT SPRAYER M/C Daily_20th_19-Dec
24ELECTRODE OVEN DailyTuesday5th_17-Dec
Prepared by Reviewed by Approved by 
Name Name Name 
Signature Signature Signature 
Date Date Date 
Issue No / Date :xx/xx.xx.xxxx
Rev No / Rev Date: xx/xx.xx.xxxx

10. Preventive Maintenance Checklist

Month/Year:            Machine Name:                Machine ID / No
FrequencySl.NoActivityDays
12345678910111213141516171819202122232425262728293031
Daily1                               
2                               
3                               
4                               
 
Quarterly1                               
2                               
3                               
 
Yearly1                               
2                               
3                                
4                                
Last PM Month: Quarterly: Half Yearly: Yearly: 
Remarks:                                 

11 Preventive Maintenance Checking Parameters

  1. Preventive Maintenance For Air Compressor
    • Daily:
      • a) Clean the compressor
      • b) Check the oil level
      • c) Check the coolers & Clean if required
      • d) Check for any oil leakage
    • Quarterly:
      • a) Check the section coolers
      • b) Remove air filter and clean
      • c) Check all the flexible hoses
    • Yearly:
      • a) Replace Oil filters
      • b) Change Oil
      • c) Change Oil separator
      • d) Check all electrical and safety controls
  2. Preventive Maintenance for Drilling Machine
    • Daily:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check hydraulic oil level
      • d) Check for any oil leakage
    • Quarterly:
      • a) Check all the electrical controllers
      • b) Apply grease on greasing points
    • Yearly:
      • a) Check all functions of machine
      • b) Check all the electrical and safety controls
      • c) Change spares as required
  3. Preventive Maintenance For Lathe Machine
    • Daily:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the oil level
      • d) Check for any oil leakage
    • Weekly:
      • a) Check the coolant tank
      • b) Apply grease on greasing ports
      • c) Check the spindle unit
    • Quarterly:
      • a) Check all the electrical and safety controls
      • b) Clean the coolant tank and Top up the coolant
      • c) Check the hydraulic unit
    • Yearly:
    • a) Overall cleaning of the machine
    • b) Check the overall conditions of machine c) clean & change the parts as required
  4. Preventive Maintenance for VTL Machine
    • Daily:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the oil level
      • d) Check for any oil leakage
    • Weekly:
      • a) Check lead screws & feed shaft
      • b) Apply grease on greasing ports
    • Monthly:
      • a) Check main spindle unit
      • b) Clean the coolant tank and Top up the coolant
      • c) Check & adjust lead screw nuts
      • d) Check the cross bar leveling & Adjust if required
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Check the overall conditions of machine c) clean & change the parts as required d) Check all the electrical devices
  5. Preventive Maintenance for Milling Machine
    • Daily:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the oil level
      • d) Check for any oil leakage
    • Weekly:
      • a) Check lead screws & feed shaft
      • b) Apply grease on greasing ports
    • Monthly:
      • a) Check main spindle unit
      • b) Clean the coolent tank and Top up the coolent
      • c) Check & adjust leadscrew nuts
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Check the overall conditions of machine
      • c) Clean & change the parts as required
      • d) Check all the electrical devices
  6. Preventive Maintenance for Boring Machine
    • Daily:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the oil level
      • d) Check for any oil leakage
    • Weekly:
      • a) Check lead screws & feed shaft
      • b) Apply grease on greasing ports
    • Monthly:
      • a) Check main spindle unit
      • b) Clean the coolent tank and Top up the coolent
      • c) Check & adjust leadscrew nuts
      • d) Check main drive belt
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Check the overall conditions of machine
      • c) clean & change the parts as required
      • d) Check all the electrical devices
  7. Preventive Maintenance for Pipe Threading M/C
    • Weekly:  
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the foot switch
      • d) Check the emergency stop
    •   Monthly:  
      • a) Check the electrical devices
      • b) Check & lubricate the gear box
      • c) Check & stop oil leakage  
    • Yearly:  
      • a) Overall cleaning of the machine
      • b) Check the overall conditions of the machine
      • c) Check all the electrical devices
      • d) Clean & change parts as required
  8. Preventive Maintenance for furnace
    • Weekly:
      • a) Clean the machine
      • b) Lubricate all moving parts
      • c) Check the foot switch
      • d) Check the emergency stop
    • Monthly:
      • a) Check the electrical devices
      • b) Check & lubricate the gear box
      • c) Check & stop oil leakage
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Check the overall conditions of the machine
      • c) Check all the electrical devices
      • d) Clean & change parts as required
  9. Preventive Maintenance for Electrode oven
    • Daily:
      • a) Check the A/C cables
      • b) Check the A/C plug
    • Weekly:
      • a) Check the thermostat
      • b) Check the temperature
    • Monthly:
      • a) Overall function checking of the oven
      • b) Overall cleaning of the oven
      • c) Clean the thermostat
    • Yearly:
      • a) Overall cleaning of the oven
      • b) Overall functional checking of the oven
      • c) Change the parts if required
  10. Preventive Maintenance for Welding Machine
    • Daily:
      • a)Clean the machine
      • b) Check the cables
      • c) Check the cooling system
    • Quarterly:
      • a)Check the flow meter/regulator
      • b)check the cables
      • c)Check the electrode holder
    • Yearly:
      • a)Check the electrode holder
      • b)Check wear & tear on cables
      • c) Check the isolation switch
      • d)Change the parts as required
  11. Preventive Maintenance for SA Welding Machine
    • Daily:
      • a)Clean the machine
      • b)Lubricate All Moving Parts
      • c)Check for any oil leakage
    • Quarterly:
      • a)Check the limit switches
      • b)Check & fill Lubricating Oil
      • c)Check & clean Job Holder
    • Yearly:
      • a)Overall cleaning of the machine
      • b)Check all electrical connections
      • c) Check all the functions
      • d)Check and change parts if required
  12. Preventive Maintenance for Overhead crane
    • Weekly:
      • a)Check cables
      • b)Check the safety switches
      • c)Check for the propper functioning of remote control
    • Monthly:
      • a)Check lifting slings
      • b)Check the lifting hook condition
      • c)Check the oil level in gear motor
    • Yearly:
      • a)Overall cleaning
      • b)Check all electrical parts
      • c) Change the parts if required
  13. Preventive Maintenance for Bench Grinder
    • Weekly:
      • a) Clean & remove grinding stone particles
      • b) Check the grinding wheel
      • c) Dress the wheel
    • Monthly:
      • a) Check the machine guards
      • b) Check the electrical connections
      • c) Apply grease on greasing points
    • Yearly:
      • a) Check the main power supply
      • b)Check the spindle bearing
  14. Preventive Maintenance for Electrode Quiver
    • Daily:
      • a)Check the A/C cables
      • b)Check the A/C plug
    • Weekly:
      • a)Check the thermostat
      • b)Check the temperature
      • Monthly:
        • a)Overall function checking of the oven
        • b)Overall cleaning of the oven
        • c)Clean the thermostat
    • Yearly:
      • a)Overall function checking of the oven
      • b)Overall cleaning of the oven
      • c) Change the parts if required
  15. Preventive Maintenance for Band saw Cutting Machine
    • Daily:
      • a) Clean the machine
      • b)Check blade for wear
      • c)Check functionality of shield & emergency stop
    • Weekly:
      • a)Remove shavings from coolant tank
      • b)Clean pump suction filter & suction zone
    • Monthly:
      • a)Check the tightening of the drive wheel screw
      • b)Check the blade guide bearings
    • Yearly:
      • a)Check the tightening of the screws of the motor, pump, & accident protection guard
      • b)Changing gear oil
      • c)Check the tightening of the drive wheel screws
  16. Preventive Maintenance for Pipe Beveling Machine
    • Weekly:  
      • a)Clean the machine
      • b)Lubricate all moving parts
      • c)Check for any physical damage  
    • Monthly:  
      • a)Overall cleaning of the machine
      • b)Check the overall conditions of the machine
      • c)Check the electric & pneumatic
      • motors  
    • Yearly:  
      • a)Overall cleaning of the machine
      • b)Check the overall conditions of the machine
      • c)Check the electric & pneumatic motors
      • d)Clean & change the parts as required
  17. Preventive Maintenance for Hydrostatic Test Pump
    • Daily:
      • a) Clean the Pump
      • b)Check for any leakage
    • Weekly:
      • a)Check the Valves
      • b)Check the Hoses
    • Monthly:
      • a)Check & Clean the Air filter
      • b)Check the safety Valve
      • c)Check the NRV
    • Yearly:
      • a)Overall cleaning of the pump
      • b)Do the functional test
      • c)Change the parts if required
  18. Preventive Maintenance for Air Pressure Pump
    • Daily:
      • a) Clean the Pump
      • b) Check for any leakage
    • Weekly:
      • a) Check the Valves
      • b) Check the Hoses
      • c) Lubricate the parts
    • Monthly:
      • a) Check & Clean the Air filter
      • b) Check the safety Valve
    • Yearly:
      • a) Overall cleaning of the pump
      • b) Electrical motor inspection
      • c) Replaced damaged seals & hoses
  19. Preventive Maintenance for Water Pressure Pump
    • Daily:  
      • a) Clean the Pump
      • b)Check for any leakage   
    • Weekly:  
      • a)Check the Valves & hoses
      • b)Check the tightening of the fittings
      • c)Check for any damage in power codes  
    • Monthly:  
      • a)Check & Clean the filters & nozzles
      • b)Check the correct oil level  
    • Yearly:  
      • a)Pump oil & filters replaced
      • b)Filters & nozzles replaced
      • c)All valves are checked & cleaned
  20. Preventive Maintenance for Torque Wrench Pump
    • Daily:
      • a) Check couplings,lock pins & safety cables
      • b) Inspect blast hose, couplings & nozzle holders for leaks
      • c) Check all external piping, control hoses & valves for leaks
    • Weekly:
      • a) Inspect the blast hose for wear & worn
      • b) Check the nozzle & washer condition
      • c) Check & clean the filter
    • Monthly:
      • a) Check for wear pop-up valves urethane coating
      • b) Inspect the rubber pop-up seal,replace at first sight of wear or cracking
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Inspect the whole machine & replace any parts if required
  21. Preventive Maintenance for Sand Blasting Machine
    • Daily:
      • a)Check couplings,lock pins & safety cables
      • b)Inspect blast hose, couplings & nozzle holders for leaks
      • c)Check all external piping, control hoses & valves for leaks
    • Weekly:
      • a)Inspect the blast hose for wear & worn
      • b)Check the nozzle & washer condition
      • c)Check & clean the filter
    • Monthly:
      • a)Check for wear pop-up valves urethane coating
      • b)Inspect the rubber pop-up seal,replace at first sight of wear or cracking
    • Yearly:
      • a)Overall cleaning of the machine
      • b)Inspect the whole machine & replace any parts if required
  22. Preventive Maintenance for Portable Air Compressor  
    • Daily:
      • a)Clean the compressor
      • b)Check the oil level
      • c)Check the coolers & Clean if required
      • d)Check for any oil leakage
    • Quarterly:
      • a)Check the section coolers
      • b)Remove air filter and clean
      • c)Check all the flexible hoses
    • Yearly:
      • a)Replace Oil filters
      • b)Change Oil
      • c)Change Oil separator
      • d)Check all electrical and safety controls
  23. Preventive Maintenance for High Pressure Paint Sprayer Machine
    • Daily:
      • a) Flush hose & gun
      • b) Drain water from air filter
      • c) Clean the suction tube
    • Monthly:
      • a) Check & tighten all fluid connections
      • b) Check for any leakage
      • c) Clean fluid line filter
    • Yearly:
      • a) Overall cleaning of the machine
      • b) Check hoses,tubes & couplings replace if required
  24. Preventive Maintenance for Electorde Oven
    • Daily:
      • a) Check the A/C cables
      • b)Check the A/C plug
    • Weekly:
      • a)Check the thermostat
      • b)Check the temperature
    • Monthly:
      • a)Overall function checking of the oven
      • b)Overall cleaning of the oven
      • c)Clean the thermostat
    • Yearly:
      • a)Overall function checking of the oven
      • b)Overall cleaning of the oven
      • c) Change the parts if required
Prepared by :Approved by :
Signature :Signature :
Designation :Designation :

Example of documentation template for QA

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Quality Assurance. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Quality Plan

Description 
Customer Client Supplied Material 
Date of Receiving Client Supplied Tools and Equipments 
Job No.. Client Witness  
Plan No. Rig no.Serial No. 
S.NoActivity/ Work PackageQA/QC Release  Procedure/ Drawing/ ATPEquipment Required  Performed  Date  Signature
  Work break down to be set process wise   Plan  Actual  OperatorOperation EngineerQA/QC Engineer
01          
02          
03          
04          
05          
06          
07          
08          
09          
10          
11          
12          
13          
NOTE: NO PROCESS HAVE BEEN OUTSOURCED.
LEGEND : H -Hold, W- Witness, I-Inspect, R-Review, S-Surveillance
PREPARED BY: REVIEWED BY: APPROVED BY: 
SIGNATURE: SIGNATURE: SIGNATURE: 
DATE: DATE: DATE: 

2.0 Dimensional Inspection Report

Client:   Inspection Stage: As received / In process Inspection/ Final Inspection
Job No: MI Traceability:
Report No.:Rig No:
#ItemLocationDimensions RequiredVisual ConditionRecommendationRemark
Inspected by:
Name:

Sign:
Date
Witnessed or Verified by:
Name:

Sign:
Date
Recommendation Approved by:
Name:

Sign:
Date

3.0 Eye Test Report

Candidate Name:
Date of Birth:
Tested on:
Near Vision
Method:

Acuity:
Colour Vision
Method:

Colours Involved
Green – Capable/Not Capable
Yellow – Capable/Not Capable
White – Capable/Not Capable
Red – Capable/Not Capable
Black – Capable/Not Capable
Shades of Grey – Capable/Not Capable


Test Carried-out by: ( Signature) Company Stamp
Name:
Designation:
Registration No:
Company Name:
Place:

4.0 Welder Qualification Review

5.0 Customer Complaint Record

Sl.No DateCustomer PO No. & DateCustomer NameDescription of ProductQty. SuppliedQty. Rejected / ReturnedComplaint DetailsRoot CauseNCR/NCP No.Remarks

6.0 Annual Calibration Plan

Date:Year:
Equipement typeJanFebMarAprMayJunJulAugSepOctNovDec
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            
 (P)            
(A)            

7.0 In-House Calibration Certificate

  CERT. NO. ——————-   DATE              ——————-
Equipment I.D.:Made/Make:
Manufacturer:Model No :
Type of Machine:Serial No.:
Drive:Physical Condition:
Referance Procedure:Revision Status:
  CALIBRATION DATA
  Regulator Scale Marking   Measured marking  Variation     Remarks
    
    
    
    
    
    
    
  MASTER EQUIPMENT TRACEBILITY
Equipment Type 
Equipment I.D. No. 
Calibration By. 
Calibration Certificate No. 
 
Calibrated By:Certified by:
Name:Name:
Signature:Signature:
DateDate:
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

7A) In-House Calibration Certificate For Pressure Equipment

 CERT. NO. 
CAL. DT : 
DUE DATE 
Equipment I.D.: Made/Make: 
Manufacturer: Model No : 
Type of Machine: Serial No.: 
Drive: Physical Condition: 
Referance Procedure: Revision Status: 
CALIBRATION DATA
UPSCALE READINGS:
Input (% Pressure)DWT Pressure Applied  (psi)  Test Gauge PressureErrors  Result
     
     
     
     
     
 
Input (% Pressure)DWT Pressure Applied  (psi)Test Gauge PressureErrorsResult
     
     
     
     
     
Acceptance criteria :Ambient Temperature :
MASTER EQUIPMENT TRACEBILITY
Equipment I.D. No.DescriptionRangeCalibration DateCal. Certificate No.
     
     
 
Calibrated By:Reviewed by:
Name: Name: 
Signature: Signature: 
Date: Date: 
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

8.0 API – Gauge Engagement Record

Note:                                               Gauge to be calibrated after every 1000 engagements
Gauge ID:
Form ID/Ref:
Sl.No.DateNumber of EngagementsAccumulated EngagementsSignature
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
 Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

9.0 API – Monogram Issue Register (LOG)

DATEAPI SPEC No.JOB #CLIENTDESCRIPTION OF PRODUCTTRACEABILITY
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
 Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

10.0 API Monogram Control Logbook

    Sl.No.    Media    Purchase Order (PO) Date    QuantityInspection Status – Sign and Date
  RemarksPrior to sending POAfter receiving Printed Material
Certification Eng.Certification Eng.
       
       
       
       
       
       
       
       
       
       
       
       
       
 Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

11.0 API Working Gauge Usage Record

Gauge Description 
Gauge ID 
FIRST CALIBRATION 
APPLICABLE SPEC 
FIRST TIME RECALIB 
SECOND TIME RECALIB 
USAGE DETAILS
  DATE  DESCRIPTION / JOB NUMBERACCUM USAGEREQUIRE CALIB NOW
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
TOTAL 
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

12.0 Document Transmittal

Ref no:Transmittal No:
Doc:Date
Rev Status:Project/Contract:
Rev Date:Job No/ Order No.
Doc Transmitted to:
 
 
For information  As Requested
 
For RecordFor Construction
For ApprovalOthers
Doc or Drawing No.Rev StatusDoc TitleNo. of CopiesNo. of Pages
     
     
     
     
     
     
     
     
     
     
     
Remarks:  Proceed the Works / Construction
 
Doc: Issued By:Doc Received By:
Name:Name:
Signature:Signature:
Please send the original back to the issuer
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

13 CERTIFICATE OF CONFORMANCE 

Cert. No. :                                                                                   

CUSTOMER NAME 
JOB NUMBER 
CUSTOMER PO NO. 
PRODUCT DESCRIPTION 
SERIAL NUMBER 
PART NUMBER 
DATE OF MANUFACTURING 
CODES, STANDARDS APPLIED 

This is to certify that the product identified above is manufactured in accordance with the API – xx requirements based on the traceability records maintained. The scope covered by this certificate is limited to the extent covered within the respective inspection procedure. XXX retains supporting documentation for a period of time as specified in the applicable standards.

“This document and conclusions within, as on the date of manufacturing do not alter any terms or conditions between the parties. Any historical or present deviation from traceability and equipment operation is at the sole risk of the customer.

FOR XXX

 14.0 Welder training specification

TRAINING MATERIAL
1
2
3
TRAINING SCORES, ORAL EXAMINATION-Effectiveness
S.No.NamesScoresWelding – score Criticality
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
Notes:
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

15.0 Visual Inspection Report

REFERENCE:
Client: Report No: 
Part: Test date: 
Sr. No:  Job No: 
PO No: Client’s Ref:Email/Verbal
Procedure Ref. 
 
Test Details:
Sr. No:Description of ItemSerial NumberObservationRemarks
     
NOTE:
Inspection Stage: Incoming In- Process Final
Equipment Detail:
Light Source: Light meter Cal. Cert. 
Light Level: Cal Due Date: 
Inspected By:STAMPWitnessed & Certified By:
Name:         Name:        
Date:           Date:          
Signature:Signature:

16.0 Good Receiving And Inspection Document

CLIENT NAME: REPORT NO : 
CLIENT REF NO. /JOB NO. DATE : 
ITEM EQUIPMENT: 
Detail of the item/equipment :
SIZE / CONNECTION 
PRESSURE RATING 
ID NUMBER/TAG NUMBER 
DATE OF MANUFACTURE 
ACCESSORIES IF ANY 
INITIAL PHOTO TAKEN 
VISUAL CONDITION 
OBSERVATIONS :
 
REMARKS, IF ANY
 
INSPECTED BY  REVIEWED BY 
NAME:- NAME:- 
DATE:- DATE:- 
SIGNATURE:- SIGNATURE:- 
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

17.0 Calibration History Card

Equipment I.D.: Made/Make: 
Manufacturer: Model No : 
Type of Machine: Serial No.: 
Drive / Range: Physical Condition: 
Calibration Frequency 
CALIBRATION DETAILS
Calibration DateCalibration AgencyCertificate NoCalibration Due DateQC Remarks
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
Acceptance Criteria :
 
Prepaired By: Approved by: 
Name: Name: 
Signature: Signature: 
Date Date 
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

17.0 Material Verification Certificate

  Customer/Supplier   Customer Purchase Order/Supplier Purchase order 
Description  Specification reference 
Part Number Material 
Job Number Heat Number 
Quantity Heat Code 
 
Chemical Composition %
ElementCMnSiPSCrNiMoCuH(ppm)
Min          
Max          
Actual          
Grain Size Forging Ratio 
Heat Treatment Cycle with Batch Number
 
 
 
Mechanical Properties
  RequirementsYield StrengthTensile Strength%Elongation%ReductionHardness
  Psi  Psi  GL:50MM  In area  BHN
Minimum     
Maximum     
Actual     
Charpy Impact 10x10x55mm CVN 2mm IN 45°TemperatureRequired Value(J)1(J)2(J)3(J)Av(J)
      
 
Inspected By:        StampApproved By:
Sign:Sign:
Name:Name:
Designation:Designation:
Date:Date:

18.0 Process Validation Record

NAME OF PROCESS:                                                          DATE OF ASSESSMENT :
If In-house  

Responsible Person:
Location:
If Outsourced

Supplier Code:
Supplier Name and Location:
VALIDATION REPORT
Qualification of Personnel performing the process:    

Welders Name:
Position:
Process:
Specification:
Qualification of equipments used for the process:
Evidence of adherence of special process parameters / characteristic when process is performed:
Validation of process carried out by Accredited Third Party if any:  
  Report by the process validating official:

 
Validation conducted by                                                                  Reviewed by
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

19.0 Equipment / Product Specification Record

20.0 Inspection Release Note (Final Inspection Status)

Customer Report No. 
Description Job / WO # 
Product/Unit ID Date 
  Scope of Work:  
#Activity PerformedInspection StatusRef. Std/Doc.Record
1.    
2.    
3.    
4.    
5.    
6.    

Release Status:

 All found acceptable and released                 Released based on client requirement

 Released based on urgency                           Non-conforming/Returned

  Final Release Statement: The above detailed products has been fabricated, inspected as per client Purchase Order requirements, applicable manufacturing specification requirements and released.  
Organization Rep.Client/TPI/Owner Rep.
  

21.0 Non Conforming Product Report

                         SPECIALIST OILFIELD SERVICES K. S. C.
NON CONFORMING PRODUCT REPORTSOS / QA / 42
Originator NCP Number 
Job No. NCP Date 
Product details Acceptance Std. 
Process/Activity Process owner 
N. C Findings  :
 



Signature of Orignator: DateProcess owner 
Sign & Date
Root Cause of the Non-Conforming product:
 


Name/ Title Signature & Date: 
Disposition method/Rework recommendation
Concession –
Accept as is    
Repair/Rework    
Reject/Scrap    
Returned to customer
 


Recommended by: Sign & Date


Approved By: Sign & Date
Description of actions taken
 






Reviewed By Sign & Date


Approved By: Sign & Date
Action complete By:
 

Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

22. Non-Calibrated / Scrap Equipment Record

S. NoDateInstrument / Equipment IDDescriptionLocationReason for scrapStatus
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
  
Prepared by: Calibration and Inspection  EngineerReviwed by: QA/QC EngineerApproved by: MR
Name:Name:Name:
Sign:Sign:Sign:
Date: xx.xx.xxxxDate: xx.xx.xxxxDate: xx.xx.xxxx
Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

23. Preservation Report

Client : Date 
Part : Job No.: 
Part Ser.: OEM Procedure No. 
Sr. No.Inspection ItemsComment
1Perservation Performed 
2Perservation Label fixed 
3Corrosion Inhibitor installed 
4Storage Protection implemented 
5Transport Protection Implemented 
6Ship Loose Material Marking and Preserved 
7Periodical Preservation Carried out 
 
Verified By:
 
Name :
Date :
Signature :
 Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

24 Pre-Dispatch checklist

Client : Date 
Part : Job No.: 
Part Ser.: Report Number 
 
Sr. No.DescriptionObservation/Remark
  1Final Inspection Carried out and product released for dispatch(As per Production and Quality Plan) 
  2Visual check ? Surface condition Critical parts  
3Critical area protection ? 
4Delivery note with details (i.e PO, JO, SRV, etc) ? 
5Inspection Reports or Certificates ? 
6  Preservation Done? If aplicable 
7Any accessories or spares to be delivered? 
 8 ………………………………………………………………………… 
 9 ………………………………………………………………………… 
 10 ………………………………………………………………………… 
 
Checked By:Verified By:
Name :Name :
Date :Date :
Signature :  Signature :
Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

25 Ultrasonic Examination Report

  CUSTOMER:  PROCEDURE REF :
  PRODUCT NAME :ANY  IDENTIFICATION OR MARKING
EQUIPMENT DETAILS       :  DRAWING         :SURFACE CONDITION
  MAKE                      :COUPLANT BRAND / TYPE :  AS CAST                       AS FORGED
  MODEL                   :BASIC CALIBRATION REF.BLOCK :  AS ROLLED                    AS WELDED
  SPECIAL EQUIPMENT USED :IDENTIFICATION & LOCATION OF WELD :  AS MACHINED
COMPUTER PROGRAMMER ID & Rev  TIME OF EXAMINATION:  AS MACHINED                  MACHINED
  SIMULATOR BLOCK IF USED ID  DATA CORRELATING SIMULATOR :ACCEPTANCE STANDARD:
  SEARCH UNIT CABLE TYPE:  LENGTH:
  PROBE DETAILS:
 045°60°70° 
PROBE USED    
PROBE MAKE    
Sr.No    
DIA /FREQUENCY    
DAC(PRL)   db     
SCANNING db     
                    DETAILS OF INDICATION(Above 50%PRL)
  LOCATION  RESPONSE LEVEL  TYPE OF INDICATION  DEPTH  DIMENSION (SIZE/SHAPE)  RESULT
      
      
      
      
TEST RESULTS :
 TESTED BYEVALUATED BYACCEPTED BY
SIGNATURE   
NAME   
DATE   
DESIGNATIONNDT Level I  /  IINDT Level  II  /  IIICLIENT REP/AI/TPI
 Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

26 Product Recall

CLIENT : REPORT NO : 
JOB NO : REPORT DATE : 
ITEM DESCRIPTION : CLIENT REFERENCE / PO : 
SERIAL NUMBER : PART NUMBER : 
 
Re-Call Notification
   
Reason For Re-Call
     
Disposition / Replacement
  Internal (NCR)   
  Client   
Recommended by:   Sign & DateApproved By:   Sign & Date
Status of API Monogram and Action :
     
NOTE : If the product is API monogramed, the monogram shall be removed with an immediate effect.
Action Taken By : Sign & Date 
 Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

27. Material Compliance Checklist

SUPPLIER DETAIL : PO NUMBER : 
MTC REFERENCE : MRIR # 
SRV # DATE OF INSPECTION : 
SR#CHECK POINTSCOMPLIANCEREMARKS
YESNO
  1  MATERIAL TYPE   
  2  SIZE   
  3  SPECIFICATION   
  4MECHANICAL PROPERTIES (Please refer material specification and confirm the compliance on reuirement by the specfications)   
  5CHEMICAL COMPOSITION (Please refer material specification and confirm the compliance on reuirement by the specfications)   
  6  MANUFACTURING PROCESS REQUIREMENTS   
  7  HEAT TREATMENT REQUIREMENTS   
  8  NDE REQUIREMENTS   
  9  NO WELD REPAIR   
  10  MARKING & TRACEABILITY OF THE MATERIAL   
  11  SUPPLIED PRODUCT   
  12  CERTIFICATION   
 13  …………………………………………………………………………     
 14  …………………………………………………………………………   
 15  …………………………………………………………………………   
The material is complying to the requirements as verified above.
Inspected and verified byReviewed by
Name Name 
Date Date 
Sign Sign 
  Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

28. Discrepancy Report

Job No. Report Number 
Client Name DR Date 
Product Traceability 
Product Requirements / Scope of work :


Discrepancy identified:


Disposition recommendation / Clarification Note :




Clarification Note :    


NOTE:
Recommended by:


Sign & Date
Approved By:


Sign & Date
Description of actions taken
 
Reviewed By

Sign & Date
Approved By:

Sign & Date
Action complete By:




  Issue: 01, Rev No.: xx
Issue / Rev. Date: xx.xx.xxxx

29. Load Test Certificate

Contract/Job No.: JO-Report No.: JO-Date:-  
Customer:  M/s.
Item/Component:-  Serial No.:-
Total Assembly Weight                 (WT)Number of Lifting Eyes                   (Nos)Lifting  Time                      1-Set of Lifting Eyes MinutesLifting  Time                      2-Set of Lifting Eyes Minutes
 Tons042 Min2 Min
LOAD TEST (SELF) WAS CARRIED OUT ON THE SUBJECT ITEM IN ACCORDANCE WITH ABOVE HYDRIL SPECIFICATION AFTER REPAIR, ASSEMBLY AND HYDROSTATIC PRESSURE TEST.  

PROCEDURE
FIRST LIFT WAS CARRIED OUT ON 2 OF THE FOUR PAD EYES, THE ASSEMBLY WAS THEN HELD FOR 2 MINUTES AND THE TEST WAS REPEATED ON THE ADJACENT PAD EYES AND ALSO HELD FOR 2 MINUTES, FOLLOWING THE LOAD TEST AN MPI WAS CARRIED OUT ON ACCESSIBLE SURFACES OF ALL THE FOUR PAD EYES AND ADJACENT AREAS ½” FROM THE CAST IN ACCORDANCE WITH THE HEMPS 10.202 AND FOUND NO SIGNIFICANT INDICATIONS.  

RESULTS
PROOF LOAD TEST – ACCEPTABLE @  TON PER PAD EYE.
MPI : ACCEPTABLE      

NOTE: IF THE PAD EYES ON THE UNIT ARE USED TO LIFT UP MORE THAN THE WEIGHT OF THE ASSEMBLY (E.G. SUPPORT THE WEIGHT OF STACK), CONTACT HYDRIL ENGINEERING FOR REVIEW OF THE REQUIREMENTS.
NDT Technician:

(Level II)  

Sign :
 
Date :
  Verified By :

(Level II)  

Sign :  

Date :  
Client witness :    

Sign :  

Date :

30 Phosphating Inspection Report

REFERENCE:
Client: Report No: 
Product detail: Test date: 
Sr. No: Job No: 
PO No: Client’s Ref:
Procedure Ref. 
 
Test Details:
Sr. No:InspectionInstrument usedObservationRemarks
1Visual inspectionInspection lamp  
2Adhesion testPencil eraser  
3Thickness checkUltrasonic thickness gauge  
Bath Control:NOTE:
Bath Temperature: 
Total Acid: 
Free Acid: 
Ferrous Iron Titration:
Equipment Detail:
Thickness gauge ID: Cal. Cert. 
Cal Due Date: 
Inspected By:STAMPWitnessed & Certified By:
Name: Name:    
Date:           Date:          
Signature:Signature:

31 Hardness Test Report

32 Pressure Test Report

Reference:
Client: Report No: 
Part: Test date: 
Sr. No.: SOS Job No: 
PO No: Client’s Ref:     Email / Verbal
Proce. Ref: 
Test Details:
Sr. No:Item DescriptionSerial No.Chart No.Test Pressure (psi)Test Duration
1.     
Hydro test performed on above items and no visible leak observed during holding period, hence test accepted.
Test Media:Test Temperature:
Potable Water with anti RustMetal Temperature:     °C
Test Equipments:
Test Pump: High pressure positive displacement pump
Pressure Gauge / Recorder Details:
Range:Gauge Id:Used forCalibrated On:Calibration Ref:
     
     
Observation : 
Test Result   :Accepted    /   Rejected 
Remarks       : 
Witnessed By:StampWitnessed & Certified By:
Name: Name:  
Date:   Date:    
Signature:Signature:

33. Liquid Penetrant Examination (PT) Report

Contract/Job No.:  Report No.:  Date:
Customer:
Item/Component:  Part: 
Thickness: 
Materials:  Ambient Temperature:          ٭C
Procedure No.:  Surface temperature:              ٭C                     
Acceptance Standard:     Light level: >1000 lx 
Penetrant Type:  Lighting Equipment:
Type/Designation:  Light Equipment: Equipment ID: Calibration Due Date:
Penetration Time: Development Time:  Inspection Time:  
EXAMINED PRODUCT CONDITION:
PLATETUBE / PIPEFORGINGCASTINGWELDSOTHER:
 As rolled As Drawn As Forged As Cast As Welded As Received
 Machined Machined Machined Machined Machined PWHT / Stress relieved
 Heat treated Heat treated Heat treated Heat treated Heat treated Machined
­COVERAGE / AREA EXAMINED:EXAMINATION STAGE:CONSUMABLES DETAIL
  100% Initial                                  Penetrate Batch No.-
 All Accessible area Intermediate                        Developer Batch No: –
 Ring Groove(s) FinalCleaner Batch No: –
 Specific Location (Detail) –
NOTE:
Item Sl. No.LocationIndication TypeSize (mm)ResultRemark
       
       
       
       
  Examined & Evaluated By:

(Level I / II)

Signature  :_________________  


Name         :    

Date         : 
STAMP    Witnessed By:

(Level II)

Signature    :___________  

Name        :   

Date          :

34 Magnetic Particle Examination (MT) Report

Contract/Job No.:Report No.:Date:
Customer:
Item/Component:  Part:
Material:Thickness:
Procedure No & Rev.: –MT Equipment: Yoke machine (AC)
Acceptance Standard:
Model   :             
Make: Magnaflux
Consumable Manufacturer: Lifting Capacity & Current Type:               Kg & AC
Technique / Method Wet Non-FluorescentPole Separation (3 to 8”): Actual:              mm
 Wet FluorescentLight Equipment: Inspection lamp-
Surface enhancement contrast: – 2 thin coatsLight level: >                  Lux
MT Yoke:
Equipment ID.:
Calibration Due date: 
Light Equipment:
Equipment ID:
Calibration Due Date:
Demagnetization: YesDrawing No. (if applicable): N/A
EXAMINED PRODUCT CONDITION:
PLATETUBE / PIPEFORGINGCASTINGWELDSOTHER:
 As rolled As Drawn As Forged As Cast As Welded As Received
 Machined Machined Machined Machined Machined PWHT / Stress relieved
 Heat treated Heat treated Heat treated Heat treated Heat treated Grit Blasted
­COVERAGE / AREA EXAMINED:EXAMINATION STAGE:CONSUMABLES DETAIL
  100% Initial                                 White Contrast Paint Batch No.-
 All Accessible area Intermediate                        MPI Ink Batch No: –
 Weld Joint (s) FinalCleaner Batch No: –
 Specific Location (Detail) –
NOTE:
ItemSl. No.LocationIndication TypeSize in MMResultRemark
       
       
       
       
  Examined and Evaluated By:

(Level- I / II)

Signature  :   _________________  

Name         :  

Date           :  
     Witnessed/Reviewed  By :

(Level- II)

Signature    :   _________________  

Name        :  

Date             :  

35 Radiography Examination Report

Report No.:Date:
JOB/Contract No:ITEM NO.:IQI Type:CUSTOMER:
BASE MATERIAL:STAGE:PROCEDURE:ACCEPTANCE STD:
FILM MAKE:TYPE/CLASS:FILM/CASSETTE:NO OF EXPOSURES:
SOURCE:STRENGTH:X-RAY VOLTS:SOURCE TO OBJECT DISTANCE:
SOURCE SIDE OF OBJECT TO FILM DISTANCE:EXPOSURE TYPE:REINFORCEMENT:SHIMS:
SL. #PART/WELD NO.SIZESegmentOBSERVATIONRESULTSREMARKS
       
       
Performed by:Interpreted & Evaluated by:
SIGN SIGN
NAME:NAME
DATEDATE

36 Ultrasonic Thickness Report

 
Customer Report Number 
Item Description Date 
Serial/ID Number Instrument ID 
Job Number Procedure ref. 
PO Number Specifications 
 
ITEM S/N :POINTSTHICKNESS POSITIONSMIN. THICKMAX. THICKREMARKS
ABCDEFGH
             
            1           
2           
3           
4           
5           
6           
7           
8           
9           
10           
11           
12           
13           
14           
15           
16           
      17           
18           
19           
20           
21           
22           
23           
NOTE : Readings are in inches.
Sketch










Inspected & Evaluated By:

Name :         
Date          :         

Signature :
 Witnessed & Evaluated By:-

Name   :   
Date       :     

 Signature :

37. Blasting and Coating Report

Job No. Report No: 
Client Name: Date: 
Part Description Drawing No. 
Part / ID No. Ref. Procedure 
SURFACE PREPARATION DETAILS
Type of Abrasive & Size TIME  
Abrasive Batch Ambient (C°)  
Surface Cleanliness Std Dew Point (C°)  
Surface Profile Relative Humidity (%)  
Bloter Test Surface Temperature (C°)  
Blasting Machine ID No.: Location 
Blasting Operator Coating Applicator 
COATING DETAILS
DateTimeA.T(C°)D.P(C°)RH %S.T(C°)Paint DetailsPrimerIntermediateTop Coat
  08.05.2019     Product Name&No   
     Color / Shade No.   
    09.05.2019     Base Batch No. Exp Dt.   
     Curing Batch No. Exp Dt.   
  11.05.2019     Mixing Ratio   
     Coating MethodAirless Spray
#ITEM DESCRIPTIONWFT(microns)Visual Insp.
PrimerIntermediateTop Coat
1         
          
          
#ITEM DESCRIPTIONDFT(microns)Visual Insp.
PrimerIntermediateTop Coat
1         
          
          
Remarks:Visual, Surface Profile, Dust Level, Chloride level of blasted surface inspected and found acceptable.
Surface Preparation Dust Level
Date Rating 2
 
Total Dry Film Thickness (microns) :Result:
Dew Point meter Gauge Sl.No :Calibration Due Date:
Surfcae profile Gauge Sl. No.:Calibration Due Date:
Conductivity meter Sl. No.:Calibration Due Date:
DFT Gauge Sl.No :Calibration Due Date:
Adhesion Test :Result:
Inspected By:Reviewed By:Reviewed By: (NACE LEVEL II)
NAMENAMENAME
SIGNATURE SIGNATURE SIGNATURE 
DATE DATE DATE 
Abbreviations:
AT-Ambient Temperature,
D.P-Dew Point,
RH-Relative Humidity,
ST-Surface Temperature,
ACC-Accepted,
REJ-Rejected Preparation               

38. Heat Treatment Report

CLIENT: 
JOB NUMBER: CHART REF. : 
REPORT NUMBER: PROCEDURE : 
DATE: WPS NO. 
ITEM NUMBER: PWHT TEMP. : 
MATERIAL THICKNESS: SOAKING TIME : 
APPLICABLE CODE: HEATING RATE: 
TEMP.  PROGRAMMER: COOLING RATE: 
CAL. DATE : NO. OF THERMOCOUPLES: 
TEMP. RECORDER : THERMOCOUPLE  TYPE 
CAL. DATE :   
 
#Item DescriptionSN / PN
   
   
   
   
 
NOTES : The thermocouples are attached as per API 6A requirements.
 
CARRIED OUT BY:  
NAME      
SIGN.
DATE      
      STAMPREVIEWED BY:  
NAME        
SIGN.
DATE          

Example of documentation template for Procurement and Store

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Procurement and Store. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Purchase Order

Purchase Order
Purchase Order/Req No:  Ref No: Material Req No: Date: 
  Vendor Details:   FAX No:   Delivery Terms:   Payment Terms : 
Item No.DescriptionGrade/BrandStock StatusCost No.UnitQTYUnit PriceTotal
1       
2       
3       
4       
5       
6       
7       
8       
9       
10       
General Terms of Supply : Refer general terms and conditions of purchase .Other specific requirements : Applicable  / Not Applicable  , (If applicable See PO Annex-1)Currency:Sub Total
 Discount 0% :
G.Total
Copy store:
Prepared By: Signature : Date :Reviewed By : Signature : Date :Reviewed By : Signature : Date :Authorized By Signature : Date :
Iss.No./Date:xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

1a) Purchase order Annex

  Item NoPurchase order Annex
PO Annex: PO No Rev. # 
Technical Delivery ConditionsInspection Type (See Note 1)Qualification Req. (See Note 2)QMS Req.Packaging & DeliveryLegal or other Req. (if any) (See Note 3)
1      
       
       
       
       
       
       
       
       
       
Special Instruction (if any):
Prepared By :
Signature :  
Date
Reviewed By :
Signature :  
Date
Reviewed By : Signature :   DateAuthorized By : Signature :   Date
Note:
1. Inspection Type: Third Party Inspection; Client Inpection; Client Appointed TPI; Inspection; Vendor/Supplier Inspection
2. Qualification Requirement: Approved Manufacturer (Eg. Customer approved manufacturer, Self approvals, etc.); Personal Qualification (Eg. NDE Technician, welder/welding machine operator, etc.); Equipment Qualification (Calibration, accuracy requirements, type, etc.); Procedure Qualification (Eg. WPS, NDE Pro, etc.) ; Process Qualification (Eg. Welding)
3.Legal or other requirement: Certificate (Eg. Certificate of origin, proof of non radioactive, Certificate of Conformity, etc.)
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date: xx/xx.xx.xxxx

2. Price Comparison Sheet

  DescriptionVendor / Unit  Qty 1.2.3.4.
U.PriceTotalU.PriceTotalU.PriceTotalU.PriceTotal
           
           
           
           
           
           
           
           
           
           
           
           
Extended Amt .        
Price Selected based on :Quality:SingleAuthorizePaymentOthers:

3. Supplier Evaluation Form

4. Vendor Rating

  APPROVED VENDOR
  Name of supplier  Quality  Ach_Score-1`  Commercial  Ach_Score-2  Grade  Total  Retain  Delete  Remarks
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
    Iss.No./Date:  xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx                                                                    APPROVED VENDOR LIST

5. Master Procurement Register

 Total Average =
PO . NO  PO Date  MR . NO  MR Date  Supplier  Item  Job  Curr  Amount  Payment TypePO Expected delivery in Days (a)Actual delivery date (b)Diff b/w PO Date & Act Date ( C)Diff (d = a-c)Diff in % (e = a/d)100% as expected deliveryActual Delta %Average Performace %
                  
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                  
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                  
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
 

6. Supplier Registration form

Please fill in this questionnaire in order to register. Information given in this questionnaire will be handled confidentially. Please attach all other documents requested in the questionnaire.

a.NAME OF COMPANY: ……………………………………………………………….

MAILING ADDRESS: …………………………………………………………………

..………………………………………………………………………………………….

COUNTRY: …………………………………………………………………………………

CONTACT PERSON(S): ……………………………………………………………..

TELEPHONE: ………………………………………………………….…………………

FAX: ………………………….E-mail: …………………………….………………….

WEBSITE: …………………………………………………………………….….   

b. TYPE OF ORGANISATION (Please check)      

       Individual                Partnership             Non-Profit Organization

    Private Limited Liability Company Public Limited Liability Company

         ……………………………….………………………………………………………….

Year Established:……….…….  

Please attach copy of registration certificate

c. TYPE OF BUSINESS        (Please check)

Manufacturing       Construction                    Trading                   Consultancy                 

Service Provider (e.g. transport, warehousing, quality control, etc.)

……………………………………………………………………………………………

Please describe your company’s major business activity: ………………………….

…………………………………………………………………………………………….

……………………………………………………………………………………………………..

……………………………………………………………………………………………………..

Please indicate the main commodities/services your company offers:…………

……………………………………………………………………………………………

……………………………………………………………………………………………

…………………………………………………………………………………………….

d. SIZE OF BUSINESS (Please provide a copy of your latest audited financial statements)  

   Turnover (last financial year)          Ended:    __/__/__ US$________________                

         Annual Reports from last three years.

         No. of Employees:  ……………..………..   No. of Branches:  ……….………….

         No. of International Offices: …………………………………………………….…

         Location of Factories: ………………   No. of Warehouses: ……………………….

e.AFFILIATED/HOLDING/SUBSIDIARY COMPANIES

NameAddressNature of Affiliation
   
   
   

Please attach an organisation chart

f. PERSONS AUTHORISED TO SIGN BIDS, OFFERS AND CONTRACTS

NamePositionTelephone / Fax
   
   
   

g. BANKING INFORMATION        

Name:  ………………………………………………………………………………………..

Address:………………………………………………………………………………….……

Account Number: ……………………………….   SWIFT Code: ……………………….  

IBAN: …………………………………………………….

h. NAMES OF OFFICERS, OWNERS OR PARTNERS

Owner(s):

Chief Executive Officer:

Chief Financial Officer:

i. QUALITY ASSURANCE (Please attach any certificates or documents which denote quality assurance)

Name and Title:…………………………………………………………………

Signature:………………………..……………. Date: …………………………

7.0 Vendor Appraisal Form – Critical Suppliers

Questionnaire for Vendor Evaluation of Supplier/Service Provider/Manufacturers. Please fill in bold letters only. Enclosures may be used wherever the space is inadequate.
I. GENERAL :
Registered Name of the Organization 
Category of Industry 
Whether sole Proprietorship or Partnership or Limited Company etc. 
Name of Executive to be contacted 
Office Address    
Telephone Nos. (Including STD/ISD Code      Fax No. (Including STD/ISD Codes)               E-mail Address  
 
 
Factory / Works Address
Telephone Nos. (Including STD/ISD Codes) Fax No. (Including STD/ISD Codes)
E-mail Address
 
 
 
 
Factory / Works Area (in Square Feet) 
Office Area (in Square Feet) 
Year of Establishment 
Year of Starting Manufacturing 
List of main products/ Services/ manufactured with details of specification, range and sizes and products offered. (Add pages if required) 
Enclose your Product Catalogue 
Is there any Foreign Collaboration? 
Technical Collaboration 
  Financial Collaboration 
Names of few large and prominent customers and the items and values of the supplies made in the last three years.     
State details if your products are also exported 
II. PERSONNEL EMPLOYED CURRENTLY :
Management 
Design 
Production 
Quality Control 
Marketing 
Total 
III. PRODUCTION FACILITIES :
 Details of Plant and Machinery and Equipment available at your works :
Sr. No.Description of Plant & MachinerySize / CapacityNo. of MachinesDate of InstallationMake / Brand
                 See attached brochure    
V. QUALITY ASSURANCE:
Is there a Quality Manual 
Is there Inwards Goods Inspection? If yes, state details of instruments and equipment’s a available 
If in – house facility is not available state the alternative provided 
VI. QUALITY CONTROL:
 
 
VI. DETAILS OF PRODUCT UNDER AUDIT :
VI.1. Description of product (s) :
VI.2. Names of Consultants and Users who have approved you.        
VI.3. Have your products been tested by independent testing agencies? If yes, state details / attach certificates / test results.      
VI.4. Have you been certified for ISO 9001 or are you in process of initiating the same: Yes    
VII. PRODUCTION INFORMATION OF THE PART / ITEM CONCERNED :
VII.1. Flow chart of the process with inspection points.      
VII.2. How is traceability maintained in the production line?      
VII.3. Which documents/standards are used for production and product assurance inspection stages?    
VII.4. How is the rejected parts identified? What procedure is followed to ensure rejected parts are not used / shipped?    
VII.5. Does the manufacturer take periodic samples of finished product for analysis?    
VII.6. How is parts stored on completion of production?    
VII.7. How is stored parts identified? Is there specific storage conditions?    
VII. 8. What final documents are provided with the supply? Like MTCs, User Manual etc    
VII. INSPECTION SYSTEMS USED BY THE MANUFACTURER :
VII.1 CONTROL OF SUPPLIERS
VII.1.1. How do you evaluate / qualify / assess / register your suppliers?  
VII.1.2. How is Purchase Orders on outside suppliers controlled to ensure incorporation of all authorized technical and quality clauses.  
VII.2. CONTROL OF RAW MATERIALS :
VII.2.1. Are Specifications / Drawings used for all raw materials?    
VII.2.1. Are Certificates supplied with delivered raw materials?    
VII.2.3. How can raw material is traced to certificate supplied?  
VII.2.4. Are periodic Chemical, Physical tests performed to check conformance to requirements? How often are these tests performed?  
VII.2.5. How do you identify / isolate raw materials which may have exceeded their shelf life.              
VIII. Are the organization or its customer intends to perform verification at the supplier premises?  
 
REMARKS AND COMMENTS : (FOR OFFICE USE ONLY)   __________________________________________________________________________________   ________________________________________________________________________________   __________________________________________________________________________________    

For Trading/ Manufacturer/Local Supplier Co,       

Signature & Date     :                                                   

Name                        :                                              

Designation              :                                                   

8. Supplier Audit Checklist

RECORD NO:ASSESSMENT DATE:
SUPPLIER NO:  
NAME OF SUB-CONTRACTOR/SUPPLIER:        
ADDRESS:        


     
RESPONSIBILITY FOR QHSE SYSTEM:   NAME:                                                                                                                                                                      DESIGNATION:                                                                                                                                                       C : Comply, NC:  Not Comply,   NA: Not Applicable
S. NO.  DESCRIPTIONSTATUS
C  / NC/ NA
1        Availability of documented Quality manual             
2System and practice of tender review / contract review
3System for controlling of customer supplied product  
4System for product identification and traceability
5Documented Quality plan
6 Availability of inspection & test records
7System and practice of in-process inspection & testing
8Availability of sufficient inspection & test equipments
9Availability of trained Quality Control personnels
10Availability of Qualified Welders / Fitters
11Designated storage area
12Storage and handling system
13System for control of nonconformance and corrective action
14Capability to read and understand the technical specification
15Knowledge in understanding of International Codes, Stds and HSE requirements
16Usage of PPE and relevant safety equipment
17First aid, fire fighting, DDC / other relevant trainings
18Periodic audit / performance review of QHSE management system
19Basic HSE and operational control
20Tool box talk / other safety meetings
  Report by assessing officials




















   
AuditorSupplier RepresentativeM.R
Name, Sign & DateName, Sign & DateName, Sign & Date
Iss.No./Date: xx / xx.xx.xxxx
Rev.No/Rev.Date:xx / xx.xx.xxxx

9. Audit Evaluation Schedule

  #  Supplier ID  Supplier Name  Category  Last EvaluationEvaluation Results / GradeNext DueActual Date of Evaluation
StartEnd
         
         
         
         
         
         
 
Prepared ByReviewed ByApproved By
 Name, Sign & Date Name, Sign & Date Name, Sign & Date
Iss.No./Rev. No : xx/xx
Date: xx/xx/xxxx

10. Technical Delivery Conditions

SL NoDescriptionRequirements
1Material Type 
2Manufacturing Process Requirements 
3Specifications 
4Standards / Internationally Acceptable 
5Delivery Conditions 
6Acceptable Tolerances in Size / Quantity 
7Special Characteristics requirements 
8Value added requirements – Material &  Services 
9Product analysis
10Testing / Inspections
11Certifications
12Packing/ Packing Instructions
13Special Requirements NOTE

11. EVALUATION : SUPPLIER’S CONTROL ON THEIR SUPPLY CHAIN

12 SUPPLIER EVALUATION / RE-EVALUATION ASSESSMENT RECORD

a. Supplier evaluation / re-evaluation criteria

SL NoAssessment/ extent of controlControl implied / Feedback
1Supplier QMS confirms to Quality System requirement .
QMS of the supplier
Supplier Audit
Verifying the QMS requirements with suppliers
2Type and extent of controls applied by the supplier in their SC  
3First off inspection in case of manufacturing (QC/TPI)
4Ability to meet (Proprietary, Legal, Contractual) requirements
5Third Party Inspection – Auditing by TPI Agency (Stage Inspection)
6Assessment of product/service upon receipt or completion

b) Risk Assessment

#CONCERN % ASSOCIATED RISK% IMPACT ON PRODUCT
1Limitation (Proprietary, Legal, or other)Limitations for the specific product range305
Laboratory cannot meet the manufacturers accuracy7080
Laboratory cannot provide repair/rectification service305
2Product / Service QualityNon-conformities on the product / service8070
Non availability of the master equipment5010
Correction in the documentation2010
Not meeting the specified requirements8080
3Cost on rejectionSupplied non-conforming product / service7070

13. Request for Quote

Date                :                                                                       Fax No.           :

Attn                 :            

To                   :          

Subject           :           Request for Quote

Our Ref No.   :           MR #

Dear Sir,

Kindly send us the best and lowest prices for the items as per below as early as

possible.

Sl. No.DescriptionUnitQty.
    
    
    
    
    
    
    
    
    
    
    

General Terms and Condition of

Purchase:

(1) The items should be exactly as per our requirement. Any deviation should be informed while quoting. (2) Price-Ex-our stores. (3) Local Supplier to Quote within one working day. (4) Batch/Material Test Certificate is a must where ever applicable.

With regards,

Procurement In Charge

14.Material Receiving Inspection Report

Location of supplier:W.O / J.O No.:Date:   MRIR No.:
Supplier CodeSupplier Name & AddressSupplier DO Ref.#PO Ref.#
MATERIALS DETAILS
Sl. NoPart / Item NumberPart / Item DescriptionQuantityDetails to be Verified / InspectedResults of Verification /  inspectionRemarks
As per POAs per Supplier DOAccep.Rej.
       
 
 
 
 
 
 
 
 
 
Received & Verified By (Store Keeper)Inspected By (QA/QC Engineer)Approved By (Machine Shop Manager)
     
(Name, Sign & Date)(Name, Sign & Date)(Name, Sign & Date)
The accepted items are credited to Stores and rejected items are sent back to supplier

Iss.No./Date: xx/xx.xx.xxxx Rev. No/ Rev. Date: xx/xx.xx.xxx

15. Welding Consumable Withdrawal Slip

Date: Welder No. 
Sl.No.DescriptionQuantityJob. No.Quantity Returned
RequiredIssued
      
      
      
      
      
      
      
      
      
      
      
Approved By                                                                                         
Signature
Date


Issued By                                           
Signature
Date                                              

16. Consumable /Tools Issue Record

Job Number : 
Client : 
Ref (if any): 
S.NODateItem CodeItemQtyNameSign
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
Requested By : Issued by
 Iss.No./Date: xx/xx.xx.xxxx
Rev. No/ Rev. Date: xx/xx.xx.xxx

17. Consumables/Tools Return Record

S.NODateItemQtyNameSign
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
Foreman :                                                                           
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

18. Material Receiving / Withdrawal Register

S.NOP.O.No.DescriptionUnitQtySupplierDate DeliveredQty ReceivedDate ReceivedBalance
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
Prepared By:                                                                                                       
Iss.No./Date:  xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

19.Customer Property in Register

S.NODescriptionClientJob /SVR#D/Note #DateTime
       
       
       
       
       
       
       
       
       
 
Notes:
Upon receiving on any equipment, this form must be filled in with SRV#.  
2 Security Guard must must record in all details and provide a copy of this form to the Account and concerned every Sunday of the week    
Prepared By:                                                                                            
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

20.Customer Property out Register

S.NODescriptionClientJOB/SRV#P.O #Invoice #D/Note #DateTime
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
 
Notes:
  Upon releasing any job, this form must be filled in with P.O/Invoice#.  
Security Guard must must record in all details and provide a copy of this form to the Account and concerned every Sunday of the week    
Prepared By:                                                                                                
Iss.No./Date:  xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

21. Stores – Assessment form

Date & Month:
  Product Specification  Size  Stock code  Quantity  SRV No.  BATCH No  EXP DATEChecked / Verified
Quantity AvailableCertificate / MSMDStorage ConditionPhysical ConditionRemark
NDE
            
            
            
            
            
            
WELDING
ELETCRODE
            
            
            
            
            
            
            
            
            
            
            
            
            
Filler rod & Coil
            
            
            
            
            
            
Flux
            
            
PAINTS
            
            
            
            
            
            
            
Oil and Grease
            
            
            
            
            
PPE’ s
            
            
            
            
            
            
            
            
Others
            
            
Note: All items to be assessed as per parameters defined in the ML
  Assessed by:   Approved By: 
  Sign & Date   Sign & Date 
Iss.No./Date:  xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

22. Personal Protection Equipment Issue record

S.NODateDetails of PPE IssuedQtyNameRemarkSign
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       

Example of documentation template for Management Representative

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Management Representative. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1. Document Change Request

Requestor:                                                        DCR No.:         

Department:                                                      Date:   

Document code:                                              Rev. No:        
    
Document title:                                               Rev. Date:      
      
NATURE OF CHANGE REQUIRED:


       
INSTEAD OF:        

SIGNATURE OF REQUESTOR    
CHANGE REVIEW REMARKS:      





   
APPROVED BY    
CHANGE INCORPORATED IN DOCUMENT: Yes /No

MASTER COPY UPDATE:  Yes /No

Revision No: Revision Date:    

SIGNATURE OF MANAGEMENT REPRESENTATIVE      

Iss.No./Date: XX/XX.XX.XXXX
Rev.No/Rev.Date: XX/XX.XX.XXXX

2. New Document Request

Requester:                                                       NDR No.:    

Department:                                                     Date:     
DOCUMENTED  REQUIRED:        



DETAILS:        


SIGNATURE OF REQUESTOR    
NAME OF THE ORIGINATOR:
 
DECISION: ACCEPTED /REJECTED  

APPROVED BY    
REQUIREMENTS  INCORPORATED IN DOCUMENT: Yes /No

MASTER LIST UPDATE:  Yes /No

Document No:

Revision No:

Revision Date:
 
SIGNATURE OF MANAGEMENT REPRESENTATIVE      

Iss.No./Date: XX/XX.XX.XXXX
Rev.No/Rev.Date: XX/XX.XX.XXXX

3. Document Control and Issue Register

Sl No.  Description of Document  Doc No.  Issue# / Rev #  Copy #  Issued To  Receivers’s Sign  Date  Status of Doc.  Withdrawal  Remarks  
Managing Director
           
           
           
Management Representative
           
           
           
Operational Manager
           
           
QA/QC Department
           
           
           
Maintenance
           
           
           
Sales
           
           
           
Procurement
           
           
           
Human Resource
           
           
           
HSE
           
           
           

4. Quality System Documents Amendment Register

Sl No.  Description of Document  Doc No.  CurrentPreviousAmendmentsRemarks  
Issue#  Rev #Date  Issue#Rev #Date  Details of changes
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           
           

5. Annual Internal Audit Plan/Annual MRM Plan

Month / WeekJANFEBMARAPRILMAYJUNJULAUGSEPOCTNOVDEC
I                                                            
II                                                    
III                                                    
IV                                                            
Prepared byApproved by
DateDate
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date: xx/xx.xx.xxxx

6. Annual Internal Audit Schedule

DepartmentAuditeeAuditorScope  of the auditTimeDate
      
      
      
      
      
      
      
Prepared By:Approved By:  
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date: xx/xx.xx.xxxx
 

7. Internal Audit Report

Date: – Dept:Auditor:Auditee:
+ Obs: Positive Observation  OI: Opportunity for Improvement  MN – NC: Minor Non Conformance  MJ – NC: Major Non Conformance  
Sr. No.Standard ReferenceAudit QuestionnaireAudit QuestionnaireCompliance Type
+ Obs  OI  MN – NC  MJ – NC  
        
        
        
        
        
Auditors Signature: Auditee : Signature:  
Iss.No./Date: xx/xx.xx.xxxx Rev.No/Rev.Date: xx/xx.xx.xxxx 

8. Internal audit summary report

To:
Cc:
From:
Date:
Audit Description:


Executive Overview


Audit Objective and Scope
Audit Team





Criteria




Positive Observations





Repeated Findings


Audit Findings


Recommendations
Corrective Action Status
Signature Management Representative:
Date:
Iss.No./Date: xx/xx.xx.xxxx  
Rev.No/Rev.Date: xx/xx.xx.xxxx  

9. Non Conformance Report

Originator  NCR Number 
Reference NCR Date 
Department Auditee 
N. C Findings   :                  MAJOR/     MINOR          
 



Signature & Date of Orignator:

Auditee signature

Root cause and correction of non-conformance
Root Cause :
 


CORRECTION:
 


CAR Agreed By: Name/ Title
 
Signature & Date:
Corrective Action:
 

QA/QC Manager : Sign & DateTarget date of completion :
Follow-up audit: Verification of correction and corrective action
 


QA/QC Manager :



Sign & Date
 
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date: xx/xx.xx.xxxx

10. NonConformities Tracking Sheet

Sl No.  Departments/AreasNon Conformance Report  NCR Number Type DateAuditees Auditors Status MR Sign.
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          

11 MANAGEMENT REVIEW MEETING MINUTES

Management Review Meeting Agenda

  1. Quality Policy
  2. Quality Objectives & Targets
  3. Effectiveness of actions resulting from previous management reviews
  4. Results of Audits
  5. Changes that could affect the quality management system, including changes to legal and other applicable requirements (such as industry standards)
  6. Analysis of customer satisfaction, including customer feedback
  7. Process performance
  8. Results of Risk assessment
  9. Status of corrective and preventive actions
  10. Analysis of supplier performance
  11. Review of analysis of product conformity, including nonconformities identified after delivery or use
  12. Recommendations for improvement
Venue:
Date:
Period:
Time:
PARTICIPANTS
 
 
 
 
 
 
 
 Absentees     :
 Management Representative:
Sno.Topic discussedReview of TopicDecision on ImplementationImprovement / Corrective actionResponsibilityTime frame
A.Follow-up actions from previous management reviews
       
B.Results of Audits
 Internal Quality Audit     
 External Quality Audit     
CCustomer Audit
 Customer Feedback     
 Customer Complaints     
DResults of risk assessment
       
 
EProcess performance and product conformity
 Monthly Outgoing Inspection Report     
 Continual Improvement Plan     
FStatus of Corrective  & Preventive Action
       
GSupplier Performance
       
HChanges that could affect the Quality Management
 Organizational Structure     
 Customer specific requirements     
 Legal & other applicable requirements     
 Certification Council     
IAchievement of Objectives and Targets
 Quality Policy     
 Quality Objective     
 Staff Training needs review     
JReview of all elements of the entire Quality System
 Review of Quality Manual     
 Organization Chart     
 Calibration Frequency review     
 Timely Invoicing Review                 
 Resources needs for personnel     
 Product related to customer requirements     
 Recommendations for improvement     
 Effectiveness of all elements in the entire quality management system and its processes     
Prepared by                                                                                                 Approved by                                                                                                                                                                                                
Issue No. / Date : xx/ xx-xx-xxxx
Rev. No. / Date : xx/ xx-xx-xxxx

12. Action Plan

Sl.No.WhatWhereWhichHow many
How much
Why do (Cause)How to do
(Method)
WhoWhen
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
Prepared by:                                                                                                    Approved by:      
Issue.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date: xx/xx.xx.xxxx   
  

13) NC Closure – Verification Checklist

NC #Date:
Root Cause Analysis Addressed?Yes/ NO
Actions Taken to Correct Nonconformity Addressed?
Yes/ NO
Actions Taken to Minimize Recurrence Addressed?
Yes/ NO
Documents Revised As Part of Corrective Action?
Yes/ NO
Training Performed As Part of Corrective Action?
Yes/ NO
Training Effectiveness Determined?
Yes/ NO
Corrective Action Closed & Determined to be Effective?
Yes/ NO
 Record Objective Evidence
Include revised documents, training dates, closure dates, effective dates and any other relevant information
Name of the Management Representative:
Signature of the Management Representative :
Date:

14) QMS Self Assessment form

1Is your department working efficiently?

1aIf not why?      


1bWhat is recommendation?      


2Do you have enough resources?

2aIf not describe.          


3Is the applicable section of the QMS is relevant within your department?

3aIf not describe.          


4Is there any customer complaints due to your/department failure?

4aIf yes, what corrective action taken? Is it effective?      

   
5What is your recommendation for overall improvement of the QMS?



 Date of analysis: 
 Name of customer: 
 No of order carried out during last 3 months: 

15) Record of Management of Change

Process/Process  Area:                                                                                                          Initiated or Identified by:  MOC No.
 Date:
CHANGE IN THE SYSTEM NEEDED
Proposed or identified changePresent Process/Function
 


 
MOC PROCESS
Change in Organizational Structure  Yes        No
Change in Critical Supplier                 Yes        No
Change in Key Personnel or Essential Personnel           Yes         No   
Change in Management System Procedure                   Yes         No  
Others, Please Specify:

Reviewe by :Management Representative (MR)Date: 
RISK ASSOSCIATED WITH THE CHANGE
#RiskImpact onSignificanceAction/Elimination/ Mitigation
High (H) Medium (M) Low (L)
1    
2    
3    
4    
5    
Note: High = Required change in QMS, process, technology, knowledge, personnel or supply chain partners/process, time constrains Medium = Required implementation, resources planning/allocation, or training but possible within the set time frame; Low = none of H or M
RECOMMENDED / NECESSARY ACTIONS FOR THE MITIGATION OF RISK
#ActionTargetResponsibility
1   
2   
3   
4   
5   
APPROVED BY: Date: 
MOC  IMPEMENTATION
#ActionStatusComments
1   
2   
3   

16. Risk Assessment & Management

   Cross Functional Team
RA Performed on:  
Prepared by: Risk Assessement & Management 
Approved by: Define the process:Doc No.:  SOS / MR / 18 
Process Function    Potential Failure Mode    Potential Effect(s) of Failures  s e vC l a s s  Potential Cause(s)/Mechanism(s) of FailuresO c c u r    Current Process Controls Prevention    Current Process Controls DetectionD e t e c t  R P N    Recommended Action(s)  Responsibility & Target Completion Date  Action Results
  Requirements  Action TakenS e vO c cD e tR P N
                  
                 
                 
                 
Issue / Rev. No.:Date:Summary of Changes:Reason for Revision
    
    
    
    

17. Contingency Planning

    Sl. No.Process / Function in the Organization  Identified Critical activity in the OrganizationOutcome of Risk Assessment Identified Risk    Impact  Contingency Plan    Responsibility / Authority  Internal Communication Control  External Communication Control    Remarks
WhatWhenWhereWhyWhoHowHow much?
                
                
                
                
                
                

18. Corrective and/or Preventive Action Request

REQUEST RAISED FOR

CORRECTIVE ACTION  
PREVENTIVE ACTION  
TO:

PAR/CAR NO:


DATE:


Incident Details:Identified by: (source/employee)Potential Risk/Opportunity
     


  
Action Planned:Responsibility & Target (for action):Action Taken:
       

  
Action Details:




   




Completed by (Signature & Date)


 
Verified & Accepted by: (MR/Top Management) 
Follow-up:Effectiveness:Status: Closed / New CAR/PAR
     
Action Details: 
Completed by (Signature & Date)  Verified & Accepted by: (MR/Top Management) 

19. Quality Performance Analysis Report

  1. Quality Objectives
S. NODepartmentObjectivesTargetCurrent StatusRemark
S. NOPerformance ParameterCurrent StatusRemark
2Review of Quality Policy:
3Effectiveness of action resulting from previous MRM:
4Result of Audits:
a) Internal Audit:
b) External Audit:
5Changes that could affect the quality management system, including changes to legal and other applicable requirements:
6Customer Complaints:
7Customer Satisfaction Survey Data:
9Order Summary (Process Performance):
10Internal and External issues, Needs and Expectation of Interested parties,
11Results of Risk Assessments and Contingency planning:
12Product/service Non conformances, including non conformances identified after delivery or use:
13Status of Corrective & Preventive actions:
(NCR / NCMR)
14Supplier Performance Summary:
15Resource needs:
a) Quality Improvements:
b) Recommendation for Improvement:
Prepared by:   Approved by: 
Name: Name: 
Sign: Sign: 
Date: Date: 

20 Monthly Key Performance Indicator (KPI)

Department : Month/Year :__________ / 20____
Person responsible : 
 
Sr. NoTaskCompletionRemarks
TargetActual
     
     
     
     
     
     
     
     
Approved By :  _________________Verified By : ___________________

21. Standards User Register

S. NoDescription of the StandardsNameReceived onReturned onSignRemarks
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
Iss.No./Date: xx/xx.xx.xxxx
Rev.No/Rev.Date:xx/xx.xx.xxxx

22 Minutes of Meeting

Subject:
Venue:
HSE Regulation:
Minutes taken by:
Attendee:Department:Signature:
 
 
 
 
 
 
 
 
 
 
 
Distribution List:
Agenda:

Issues
Actions
ActioneeDue DateStatus
   
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

API Specification Q1 Internal Audit checklist

API Specification Q1 Audit checklist

The following checklist can be used for both internal audits as well as Gap Analysis tools.

API Specification Q1 Internal Audit checklist
1.0Scope
Has the organization claimed exclusion for any of the following sections
5.4 Design and Development;
5.7.1.2, Servicing;
5.7.1.5, Validation of Processes for Production and Servicing;
5.7.5, Customer-supplied Property;
5.8, Control of Testing, Measuring, and Monitoring Equipment.
Where exclusions are made, is the basis for claiming exclusions identified?
Does such exclusions affects the organization’s ability, or responsibility, to provide products and related servicing that meet customer and applicable regulatory requirements?
4.0 Quality Management System Requirements
4.1 Quality Management System
4.1.1General
1Has the organization established , documented and implemented a Quality Management System for all products and servicing provided for use in the petroleum and natural gas industry?
2How does the organization maintains the Quality Management system at all times?
3How does the organization measure the effectiveness the quality management system in accordance with the requirements of API Specification Q1?
4How does the organization improve upon the quality management system in accordance with the requirements of API Specification Q1?
4.1.2 Quality Policy
1Has the organization established a Quality policy for its commitment to quality?
2Has the quality policy been defined, documented, and approved by top management?
3Does the organization’s top management review the quality policy periodically?
4How does the organization ensures that Quality policy is appropriate to the organization?
5How does the organization ensures that Quality policy is the basis for the development of quality objectives?
6How does the organization ensures that Quality policy is communicated, understood, implemented, and maintained at all relevant functions and levels within the organization?
7 Does the policy includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system.
4.1.3Quality Objectives
1How does the management ensures that quality objectives, including those needed to meet product and customer requirements, are established at relevant functions and levels within the organization?
2Is the Quality objectives approved from top management?
3Is the Quality objectives measurable?
4Is the Quality objectives consistent with the quality policy
4.1.4 Planning
How does the management determine the criteria and methods needed for the operation and control of all quality management system processes?
How does the management effectively management the criteria and methods needed for the operation and control of all quality management system processes?
How does the management ensures the planning of the quality management system is carried out in order to meet the requirements of API Specification Q1?
4.1.5 Communication
4.1.5.1Internal
1How does the management ensures that appropriate communication processes are established within the organization?
2How does the management ensures that and the effectiveness of the quality management system is communicated?
3How does the organization establishes processes to ensure that the importance of meeting customer, legal, and other applicable requirements is communicated at relevant functions within the organization?
4How does the organization establishes processes to ensure that the results of analysis of data are communicated at relevant levels and functions within the organization?
4.1.5.2 External
1How does the organization determine and implement the process for communicating with external organizations, including customers, to ensure requirements are understood throughout contract execution and product realization?
2How does the communication process addresses execution of inquiries, contracts, or order handling and amendments?
3How does the communication process addresses provision of product information, including product nonconformities identified after delivery to the customer?
4How does the communication process addresses feedback and customer complaints?
5When required by contract how does the organization provide information required by product quality plans and subsequent changes to those plans?
4.2 Management Responsibility
4.2.1 General
1How does the top management ensures the availability of resources essential to establish, implement, maintain, and improve the quality management system? Does it includes human resources and specialized skills, organizational infrastructure, financial resources, and technology?
2How does the management ensures that quality objectives are established including key performance indicators for use in data analysis?
3 Does the management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improve its effectiveness by establishing quality objectives and conducting management reviews?
4.2.2 Responsibility and Authority
1 Are the responsibilities, authorities, and accountabilities of personnel within the scope of the Quality Management System defined, documented, and communicated throughout the organization?
4.2.3Management Representative
1 Has the top management appointed and maintained a member of the organization’s management as a a Management Representative?
2How does the Management Representative ensure that processes needed for the quality management system are established, implemented, and maintained?
3How does the Management Representative report to top management on the performance of the quality management system and any need for improvement?
4How does the Management Representative ensure initiation of action(s) to minimize the likelihood of the occurrence of nonconformities?
5How does the Management Representative ensure the promotion of awareness of customer requirements throughout the organization
4.3 Organization Capability
4.3.1 Provision of Resources
1How does the organization determines and allocates the resources needed to implement, maintain, and improve the effectiveness of the requirements of the quality management system?
4.3.2 Human Resources
4.3.2.1General
1Does the organization maintains a documented procedure for defining personnel competency and identifying training requirements or other actions to achieve the necessary competency of personnel whose responsibilities fall within the scope of the quality management system?
2Does the procedure includes provisions for determining and documenting the effectiveness of the training or other actions taken toward the achievement of required competency?
4.3.2.2Personnel Competence
1How does the organization ensure that Personnel are competent based on the appropriate education, training, skills, and experience needed to meet product and customer requirements?
2Are the records of evidence of the determination of competence of personnel maintained?
4.3.2.3Training and Awareness
1Does the organization provide for quality management system training and job training?
2Does the organization ensure that customer-specified training and/or customer-provided training, when required, is included in the training program?
3Does the organization ensure that the frequency and content of training is identified?
4Does the organization ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
5Does the organization maintain appropriate records of education, training, skills, and experience?
4.3.3Work Environment
1How does the organization determine, provide, manage, and maintain the work environment needed to achieve conformity applicable to the manufacture of the product?
2Does work environment include
a) buildings, workspace, and associated utilities;
b) process equipment and its maintenance (both hardware and software) ;
c) supporting services (e.g. transport, communication, information systems); and
d) conditions under which work is performed such as physical, environmental, or other factors.
4.4 Documentation Requirements
4.4.1General
1Does the quality management system documentation includes statements of quality policy and quality objectives?
2Does the quality management system documentation includes a quality manual that addresses each requirement of API Specification Q1?
3Does the quality manual includes the scope of the quality management system, including justification for any exclusions to specific quality management system elements?
4Does the quality manual includes a description of the sequence and interaction between the processes of the quality management system?
5Does the quality manual includes identification of processes that require validation?
6Does the quality manual includes reference to documented procedures that control the quality management system processes?
7Does the quality management system documentation includes documented procedures established for the quality management system?
8Does the quality management system documentation includes documents and records to ensure the effective planning, operation, and control of its processes and compliance with specified requirements?
9Does the quality management system documentation includes identification of legal and other applicable requirements to which the organization claims compliance that are needed to achieve product conformity?
4.4.2Procedures
Are all procedures referenced within API Specification Q1 established, documented, implemented, and maintained for continued suitability?
4.4.3 Control of Documents
1Does the organization maintains a documented procedure for the identification, distribution, and control of documents required by the quality management system and API Specification Q1, including required documents of an origin external to the organization?
2Does the procedure specifies responsibilities for approval and re-approval?
3Does the procedure identify the controls needed to ensure that the documents required by the quality management system, including its revisions, translations, and updates
a) are reviewed and approved for adequacy prior to issue and use,
b) identify changes and revision status,
c) remain legible and readily identifiable, and
d) are available where the activity is being performed.
4How are Documents of external origin controlled to ensure that the relevant versions are used and maintained?
6How Obsolete documents removed from all points of issue or use, or otherwise identified to ensure against unintended use if they are retained for any purpose?
7How are Procedures, work instructions, forms required by the quality management system controlled?
4.4.4Use of External Documents in Product Realization
1When API product or external specification requirements, including addenda, errata, and updates, are used in the design or manufacture of the product, does the organization maintains a documented procedure for the integration of these requirements into the product realization process and any other affected processes?
4.5 Control of Records
1Does the organization maintains a documented procedure to identify the controls and responsibilities needed for the identification, collection, storage, protection, retrieval, retention time, and disposition of records.
2Are Records established and controlled to provide evidence of conformity to requirements and the organization’s quality management system?
3Are Records established and controlled from those originating from outsourced activities?
4Does the records remain legible, identifiable, and retrievable?
5Are the records retained for a minimum of five years or as required by customer, legal, and other applicable requirements, whichever is longer?
5.0 Product Realization
5.1Contract Review
5.1.1General
1Does the organization maintain a documented procedure for the review of requirements related to the provision of products and required servicing?
5.1.2Determination of Requirements
1How does the organization determine the requirements specified by the customer?
2How does the organization determine the legal and other applicable requirements?
3How does the organization determine the requirements not stated by the customer but considered necessary by the organization for the provision of the product?
4Where the customer provides no documented statement of the requirements, is the customer requirements confirmed by the organization and records maintained?
5.1.3          Review of Requirements
1How does the organization reviews the requirements related to provision of products?
2Is this review conducted prior to the organization‘s commitment to deliver product to the customer?
3How does the organization ensures that requirements are identified and documented?
4How does the organization ensures that requirements differing from those previously identified are resolved?
5How does the organization ensures that the organization has the capability to meet the documented requirements?
6Where contract requirements are changed, how does the organization ensures that relevant documents are amended and that relevant personnel are made aware of the changed requirements?
7Are the records of the results of the review, including resulting actions, maintained?
5.2 Planning
1Has the organization identified and planned the processes and documents needed for product realization?
2 Is the planning of product realization shall be consistent with the requirements of the other processes of the quality management system?
3How does the organization plan for required resources and work environment management?
4How does the organization plan for the product and customer-specified requirements?
5How does the organization plan for the legal and other applicable requirements?
6How does the organization plan for the contingencies based on risk assessment?
7How does the organization plan for the design and development requirements?
8How does the organization plan for the required verification, validation, monitoring, measurement, inspection, and test activities specific to the product and the criteria for product acceptance?
9How does the organization plan for management of change (MOC)?
10How does the organization plan for the records needed to provide evidence that the product realization processes meet requirements?
11Is the output of planning documented?
12Is the output of planning updated as changes occur?
13Is the plans maintained in a structure suitable for the organization‘s method of operations?
5.3 Risk Assessment and Management
1Does the organization maintains a documented procedure to identify and control risk associated with impact on delivery and quality of product?
2Does the procedure identifies the techniques, tools and their application for risk identification, assessment, and mitigation? Does it include consideration of severity, detection methods, and probability of occurrence?
3Does Risk assessment associated with product delivery includes facility/equipment availability and maintenance?
4Does Risk assessment associated with product delivery includes supplier performance and material availability/supply?
5Does the Risk assessment associated with product quality includes delivery of nonconforming product?
6Does the Risk assessment associated with product quality includes availability of competent personnel?
7 Is the Records of risk assessment and management including actions taken maintained?
5.4Design and Development
5.4.1 Design and Development Planning
1Does the organization maintains a documented procedure to plan and control the design and development of the product?
2Does the procedure identifies the plans, including plan updates, used for design development?
3Does the procedure identifies the design and development stages?
4Does the procedure identifies the resources, responsibilities, authorities, and their interfaces to ensure effective communication? 
5Does the procedure identifies the review, verification, and validation activities necessary to complete each design and development stage?
6Does the procedure identifies the requirements for a final review of the design?
7When design and development activities are performed at different locations within the organization, does the procedure identifies the controls required to ensure that the designs meet the requirements of Design and Development?
8When design and development are outsourced, how does the organization ensures the supplier meets the requirements of outsourcing?
5.4.2 Design and Development Inputs
1How does the organization identifies and reviews the Inputs for adequacy, completeness, and lack of conflict?
2Does the Inputs includes functional and technical requirements?
3Does the Inputs includes customer-specified requirements?
4Does the Inputs includes requirements provided from external sources, including API product specifications?
5Does the Inputs includes environmental and operational conditions?
6Does the Inputs includes methodology, assumptions, and formulae documentation?
7Does the Inputs includes historical performance and other information derived from previous similar designs?
8Does the Inputs includes legal requirements?
9Does the Inputs includes results from risk assessments?
10Are the records of design inputs maintained?
5.4.3Design and Development Outputs
1How does the organization document its output to allow verification against the design and development input requirements?
2Does the output meet the input requirements for design and development?
3Does the output provide appropriate information for purchasing, production, and servicing?
4Does the output identifies or refer to the design acceptance criteria (DAC)?
5Does the output include identification of, or reference to, products and/or components deemed critical to the design?
6Does the output includes results of applicable calculations?
7Does the output specifies the characteristics of the product that are essential for its safe and proper use?
8Are the Records of design outputs maintained?
5.4.4 Design and Development Review
1Are Design and Development Review performed at suitable stages?
2Are review performed to evaluate the suitability, adequacy, and effectiveness of the results of design and development stages to meet specified requirements?
3Are review performed to identify any problems and propose necessary actions?
4Are review performed by representatives of functions concerned with the design and development stage(s) being reviewed?
5Are the records of the results of the review(s) and any necessary actions maintained?
5.4.5 Design and Development Verification and Final Review
1To ensure that the design and development outputs have met the design and development input requirements, How does the organization ensures that design and development verification and a final review are conducted and documented in accordance with planned arrangements?
2Are the records of design and development verification and the final review maintained?
5.4.6 Design and Development Validation and Approval
1Are Design and development validation performed in accordance with planned arrangements?
2How does the organization ensures that Design and development validation of the resulting product is capable of meeting the specified requirements?
3When possible does the organization ensure that validation is completed prior to the delivery of the product?
4How does the organization ensures that completed design is approved after validation?
5How does the organization ensures that Competent individual(s) other than the person or persons who developed the design approves the final design?
6Are records of the design and development validation, approval, and any necessary actions maintained?
5.4.7 Design and Development Changes
1How are Design and Development changes identified?
2How does the organization ensures that the changes are reviewed, verified, and validated, as appropriate, and approved before implementation?
3How does the organization ensures that the review of design and development changes includes evaluation of the effect of the changes on product and/or their constituent parts already delivered?
4How does the organization ensures that the design and development changes, including changes to design documents, have the same controls as the original design and development?
5Are the records of design and development changes, reviews of those changes, and any necessary actions maintained?
5.5Contingency Planning
5.5.1 General
1Does the organization maintains a documented procedure for contingency planning needed to address risk associated with impact on delivery and quality of product?
2Is Contingency planning shall be based on assessed risks?
3Are the output of Contingency planning documented and communicated to the relevant personnel?
4Are the output of Contingency planning updated as required?
5.5.2Planning Output
1Does the contingency plan include actions required in response to significant risk scenarios to mitigate effects of disruptive incidents?
2Does the contingency plan include identification and assignment of responsibilities and authorities?
Does the contingency plan include internal and external communication controls ?
5.6 Purchasing
5.6.1Purchasing Control
5.6.1.1 Procedure
1Does the organization maintains a documented procedure to ensure that purchased products or outsourced activities conform to specified requirements?
2Does the procedure determines the criticality of the activities or products as they are applicable to conformance to product or customer specifications?
3Does the procedure address initial evaluation and selection of suppliers based on their ability to supply products or activities in accordance with the organization‘s requirements?
4Does the procedure address type and extent of control applied to the supplier based on the criticality of the product or activity?
5Does the procedure address criteria, scope, frequency, and methods for reassessment of suppliers?
6Does the procedure address maintaining a list of approved suppliers and scope of approval
7Does the procedure address type and extent of control to be applied to outsourced activities?
5.6.1.2 Initial Supplier Evaluation—Critical Purchases
1For purchase of critical products, components or activities , is the criteria for the initial evaluation of suppliers by the organization site-specific for each supplier ?
2 Does the initial Supplier Evaluation for Critical Purchases includes the verification that the supplier’s quality management system conforms to the quality system requirements specified for suppliers by the organization?
3Does the initial Supplier Evaluation for Critical Purchases includes the assessment of the supplier to ensure its capability to meet the organization’s purchasing requirements?
4Does the initial Supplier Evaluation for Critical Purchases includes performing an on-site evaluation of relevant activities?
5Does the initial Supplier Evaluation for Critical Purchases includes performing first article inspection to ensure conformance to stated requirements?
6Does the initial Supplier Evaluation for Critical Purchases includes identifying how the supplied product conforms to stated requirements when limited by proprietary, legal, and/or contractual arrangements?
5.6.1.3 Initial Supplier Evaluation—Noncritical Purchases
1For purchase of noncritical products, components, or activities that impact product realization or the final product, does the criteria for evaluation of suppliers by the organization meets the requirements as that of initial Supplier Evaluation for Critical Purchases or satisfy the one of the following
a) verification that the supplier’s quality management system conforms to the quality system requirements specified for suppliers by the organization;
b) assessment of the supplier to meet the organization’s purchasing requirements;
c) assessment of the product upon delivery or activity upon completion
5.6.1.4Supplier Reevaluation
1For reevaluation of all suppliers (critical and noncritical), does the requirements of Initial Supplier Evaluation for Noncritical Purchases apply?
5.6.1.5Supplier Evaluation—Records
1Are the Records of the results of all evaluations and any necessary actions arising from the evaluations maintained?
5.6.1.6 Outsourcing
1Where an organization chooses to outsource any activity within the scope of its quality management system, how does the organization ensures that all applicable elements of its quality management system are satisfied?
2 How does the organization maintains responsibility for product conformance to specified requirements, including applicable API product specifications, associated with product realization?
Are the Records of outsourced activities maintained?
5.6.2Purchasing Information
1How does the organization ensures the adequacy of specified purchasing information prior to their communication to the supplier?
2Does the Purchasing information provided to the supplier documented and adequately describe the product or activity to be purchased, including acceptance criteria?
3Does the Purchasing information describes requirements for approval of supplier’s procedures, processes, and equipment?
4Does the Purchasing information describes applicable version of specifications, drawings, process requirements, inspection instructions, traceability, and other relevant technical data?
5Does the Purchasing information describes requirements for qualification of supplier’s personnel?
6Does the Purchasing information describes quality management system requirements?
5.6.3 Verification of Purchased Products or Activities
1Does the organization maintains a documented procedure for the verification or other activities necessary for ensuring that purchased products or activities meet specified purchase requirements?
2Where the organization or its customer intends to perform verification at the supplier‘s premises, does the organization states the intended verification arrangements and method of product release in the purchasing information?
3 How does the organization ensures and provides evidence that purchased products and activities conform to specified requirements?
4Are the Records of verification activities maintained?
5.7 Production and Servicing Provision
5.7.1 Control of Production and Servicing
5.7.1.1 Production
1Does the organization maintains a documented procedure that describes controls associated with the production of products?
2Does the procedure address the availability of information that describes the characteristics of the product?
3Does the procedure address implementation of the product quality plan, when applicable?
4Does the procedure address ensuring design requirements and related changes are satisfied, when applicable?
5Does the procedure address the availability and use of suitable production, testing, monitoring, and measurement equipment?
6Does the procedure address the availability of work instructions, when applicable?
7Does the procedure address process control documents?
8Does the procedure address implementation of monitoring and measurement activities?
9Does the procedure address implementation of product release including applicable delivery and post-delivery activities?
5.7.1.2 Servicing
1Does the organization maintains a documented procedure that describes controls associated with the servicing of products?
2Does the procedure address review and implementation of the organization’s, customer-specific, product servicing, and other servicing requirements?
3Does the procedure address the availability and use of suitable servicing, testing, monitoring, and measurement equipment?
4Does the procedure address the availability of work instructions, when applicable?
5Does the procedure address ensuring identification and traceability requirements are maintained throughout the servicing process?
6Does the procedure address the implementation of monitoring and measurement activities?
7Does the procedure address process control documents?
8Does the procedure address requirements for release of the product that was serviced?
5.7.1.3 Process Control Documents
1Are process controls shall be documented in routing, travelers, checklists, process sheets, or equivalent controls required by the organization?
2Does Process control documents includes shall include requirements for verifying conformance with applicable product quality plans , API product specifications, customer requirements, and/or other applicable product standards/codes?
3Does Process control documents includes or reference instructions and acceptance criteria for processes, tests, inspections, and required customer’s inspection hold or witness points?
5.7.1.4 Product Realization Capability Documentation
1Does the organization maintains a documented procedure that includes product realization plans?
2Does the organization maintains a documented procedure that includes records of review/verification, validation, monitoring, measurement, inspection, and test activities, including criteria for product acceptance that demonstrates the capability of the organization to satisfy specified product and/or servicing requirements?
5.7.1.5Validation of Processes for Production and Servicing
1How does the organization validates the processes for production and servicing where the resulting output cannot be verified by subsequent monitoring or measurement, and as a consequence, deficiencies become apparent only after the product is in use or the servicing has been delivered?
2How do you ensure that validation demonstrates the ability of processes to achieve planned results?
3When an organization chooses to outsource a process that requires validation,how does the organization ensures that the supplier conform to requirements of outsourcing
4Does the organization maintains a documented procedure to address methods for review and approval of the processes that includes
a) required equipment;
b) qualification of personnel;
c) use of specific methods, including identified operating parameters;
d) identification of acceptance criteria;
e) requirements for records
f) revalidation.
5Does the organization validates those processes identified by the applicable product specification as requiring validation?
6If applicable to the products, does the organization validates the following process that is nondestructive examination, welding, and heat treating?
5.7.2 Product Quality Plans
1When required by contract, does the organization has developed a product quality plan that specifies the processes of the quality management system (including the product realization processes) and the resources to be applied to a product?
2Does the Product Quality plan addresses the description of the product to be manufactured?
3Does the Product Quality plan addresses the required processes and documentation, including required inspections, tests, and records, for conformance with requirements?
4Does the Product Quality plan addresses the identification and reference to control of outsourced activities?
5Does the Product Quality plan addresses the identification of each procedure, specification, or other document referenced or used in each activity?
6Does the Product Quality plan addresses the identification of the required hold, witness, monitor, and document review points?
7Are the product quality plans and any revisions to them documented and approved by the organization to ensure customer requirements are met?
8Are the product quality plans and any revisions communicated to the customer?
5.7.3 Identification and Traceability
1Does the organization maintains a documented procedure for identification and traceability while the product is under control of the organization as required by the organization, the customer, and/or the applicable product specifications throughout the product realization process, including applicable delivery and post-delivery activities?
2Does it includes requirements for maintenance or replacement of identification and/or traceability marks?
3Are the Records of identification and traceability shall be maintained?
5.7.4 Product Inspection/Test Status
1Does the organization maintains a documented procedure for the identification of product inspection and/or test status throughout the product realization process that indicates the conformity or nonconformity of product with respect to inspections and/or tests performed?
2How does the organization ensures that that only product that meets requirements or that is authorized under concession is released?
5.7.5 Customer-supplied Property
1Does the organization maintains a documented procedure for the identification, verification, safeguarding, preservation, maintenance, and control of customer-supplied property, including intellectual property and data, while under control of the organization?
2Does the procedure includes requirements for reporting to the customer any loss, damage, or unsuitability for use of customer-supplied property?
3Are the records for the control and disposition of customer-supplied property maintained?
5.7.6 Preservation of Product
5.7.6.1General
1Does the organization maintains a documented procedure for describing the methods used to preserve the product and constituent parts throughout product realization and delivery to the intended destination in order to maintain conformity to requirements?
2Does it includes identification and traceability marks, transportation, handling, packaging, and protection?
5.7.6.2 Storage and Assessment
1Does the procedure for preservation of product identify the requirements for storage and assessment?
2Does the organization uses designated storage areas or stock rooms to prevent damage or deterioration of product, pending use or delivery?
3Does the procedure identifies to intervals to assess the condition of product or constituent parts in stock order to detect deterioration?
4It the interval appropriate to the products or constituent parts being assessed?
5Are the records of the results of assessments maintained?
5.7.7 Inspection and Testing
5.7.7.1 General
1Does the organization maintains a documented procedure for inspection and testing to verify that product requirements have been met?
2Does the procedure includes requirements for in-process and final inspection and testing?
3Are the records of inspection and testing maintained?
5.7.7.2 In-process Inspection and Testing
1Are the   In-process Inspection and Testing of the products are conducted at planned stages as required by the product quality plan, process control documents, and/or documented procedures
2 Are the evidence of conformity with the acceptance criteria maintained?
5.7.7.3 Final Inspection and Testing
1Are the   Final Inspection and Testing of the products are conducted as required by the product quality plan, and/or documented procedures?
2Does it validate and document conformity of the finished product to the specified requirements?
3Is the final acceptance inspection at planned stages of the product realization process performed by personnel other then those who performed or directly supervised the production of the product?
5.7.8 Preventive Maintenance
1Does the organization maintains a documented procedure for the establishment of preventive maintenance for equipment used in product realization?
2Does the procedure identifies the requirements for the type of equipment to be maintained,  frequency of Preventive Maintenance and  Responsible personnel?
3Are the Records of preventive maintenance maintained?
5.8 Control of Testing, Measuring, and Monitoring Equipment
1How does the organization determines the testing, monitoring, and measurement requirements and the associated equipment needed to provide evidence of conformity to those requirements?
2Does the organization maintains a documented procedure in order to ensure that testing, measurement, and monitoring equipment is calibrated and maintained?
3How does the organization ensures that the equipment is used in a manner that is consistent with monitoring and measurement requirements
4Does the procedure includes requirements for the specific equipment type that addresses unique identifier, calibration status, acceptance criteria and frequency of calibration, at specific intervals or prior to use?
5Does the procedure includes equipment traceability to international or national measurement standards and where no such standards exist, the basis used for calibration or verification shall be recorded?
6Does the procedure includes calibration or verification method, including adjustments and readjustments, as necessary?
7Does the procedure includes the control of equipment identified as out-of-calibration in order to prevent unintended use?
8When the equipment is found to be out of calibration, how is the assessment done on the validity of previous measurements?
9When the equipment is found to be out of calibration what actions are taken on the equipment and product?
10Are records being maintained on the assessment done and action taken?
11Are there evidence of notification to the customer if suspect product has been shipped?
12Are Testing, measuring, and monitoring equipment being calibrated or verified, or both, against measurement standards?
13Are the calibration status of the testing, measuring, and monitoring equipment identifiable by the user for the activities being performed at all times?
14Are Testing, measuring, and monitoring equipment safeguarded from adjustments that would invalidate the measurement result or the calibration status?
15Are Testing, measuring, and monitoring equipment protected from damage and deterioration during handling, maintenance, and storage?
16Are Testing, measuring, and monitoring equipment used under environmental conditions that are suitable for the calibrations, inspections, measurements, and tests being carried out?
17When used in the testing, monitoring, or measurement of specified requirements, how does the organization confirm the ability of computer software to satisfy the intended application prior to initial use and reconfirmed as necessary?
18When the equipment is provided from a source external to the organization, including third-party, proprietary, employee- and customer-owned equipment, how does the organization verify that the equipment is suitable to the requirements of Control of Testing, Measuring, and Monitoring Equipment?
19How does the organization provide evidence of conformity?
20Are the Records of the results of calibration and verification maintained?
5.9 Product Release
1Does the organization maintains a documented procedure for product release?
2How does the organization ensures that the release of product to the customer does not proceed until all the planned arrangements have been satisfactorily completed, or unless otherwise approved by a relevant authority and, where applicable, by the customer?
3Are Records to enable identification of the individual releasing the product maintained?
5.10Control of Nonconforming Product
5.10.1General
1Does the organization maintains a documented procedure to identify the controls and related responsibilities and authorities for addressing nonconforming product?
2For addressing nonconforming product identified during product realization, does the procedure includes the controls for product identification to prevent unintended use or delivery?
3How does it address the detected nonconformity?
4How does it address taking action to preclude its original intended use or delivery?
5How does it address authorizing its use, release, or acceptance under concession by relevant authority and, where applicable, by the customer?
6How does the procedure address identifying, documenting, and reporting nonconformances or product failure identified after delivery?
7How does the procedure address taking action appropriate to the effects, or potential effects, of the nonconformance when nonconforming product is detected after delivery?
8How does the organization ensure the analysis of product nonconformance or failure, provided the product or documented evidence supporting the nonconformity is available to facilitate the determination of the cause?
5.10.2 Nonconforming Product
Does the organization addresses nonconforming product by performing one or more of the following:
a) repair or rework with subsequent inspection to meet specified requirements;
b) re-grade for alternative applications;
c) release under concession
d) reject or scrap
5.10.3 Release of Nonconforming Product Under Concession
1For the nonconforming product that does not satisfy manufacturing acceptance criteria (MAC), how does the organization ensures that its release under concession meet the one of the following condition:
a) products continue to satisfy the applicable Design Acceptance criteria (DAC) and/or customer criteria; or
b) the violated MAC are categorized as unnecessary to satisfy the applicable DAC and/or customer criteria; or
c) the DAC are changed and the products satisfy the revised DAC and associated MAC requirements
2How does the organization ensures that the organization’s relevant authority and the customer (where applicable) have authorized the release?
5.10.4 Customer Notification
1How does the organization notifies customers of product not conforming to DAC or contract requirements, that has been delivered?
2Are records of such notification maintained?
5.11 Management of Change (MOC)
5.11.1 General
1What is the process of MOC of the organization?
2How does the organization ensures that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented?
3For MOC, does the organization identifies the potential risks associated with the change ?
4What approvals are required prior to the introduction of such changes?
5Are records of MOC activities maintained?
5.11.2 MOC Implementation
Are the process of MOC implemented for changes in the organizational structure?
Are the process of MOC implemented for changes in key or essential personnel?
Are the process of MOC implemented for changes in critical suppliers?
Are the process of MOC implemented for changes to the management system procedures, including changes resulting from corrective and preventive actions?
5.11.3 MOC Notification
For the changes that have either been initiated by the organization or requested by the customer, how does the organization notify relevant personnel, including the customer when required by contract, of the change and residual or new risk due to changes?
 
6.0 Quality Management System Monitoring, Measurement, Analysis, and Improvement
6.1 General
1Have the organization planned and implemented the monitoring, measurement, analysis, and improvement processes needed to ensure conformity of the quality management system to the requirements of API Q1 specification and to continually improve the effectiveness of the quality management system?
2 Does the Quality management system monitoring, measurement, analysis, and improvement includes determination of applicable methods, including techniques for the analysis of data, and the extent of their use?
6.2 Monitoring, Measuring, and Improving
6.2.1 Customer Satisfaction
1Does the organization maintains a documented procedure to measure customer satisfaction?
2Does the procedure addresses the frequency of measurement, obtaining customer feedback, key performance indicators (KPIs), and other information that the organization uses to determine whether the organization has satisfied customers in meeting identified requirements?
3Are the records of the results of customer satisfaction  information maintained?
6.2.2 Internal Audit
6.2.2.1General
1Does the organization maintains a documented procedure to define responsibilities for planning, conducting, and documenting internal audits?
2Does the Audits verifies that the quality management system is effectively implemented and maintained and conforms to the requirements of API Q1 specification?
3Does the planning of internal audits take into consideration the results of previous audits and criticality of the process being audited?
4Has the organization identified the audit criteria, scope, frequency, and methods of the internal audit?
5Does the organization ensure that all  processes of the quality management system claiming conformity to the requirements of API Q1 specification are audited at least every 12 months?
6Does the organization ensure that outsourced activities that impact the quality of the product and that are performed at the organization’s facility shall be included as part of the internal audit of the organization?
6.2.2.2 Performance of Internal Audit
1Are the Audits shall be performed by competent personnel independent of those who performed or directly supervised the activity being audited to ensure objectivity and impartiality of the audit process?
2Are records of Internal audit maintained?
3Do the records provide objective evidence that the quality management system is implemented and maintained?
4Are all processes of the quality management system required to meet API Q1 specification audited prior to claiming conformance to the requirements of this specification?
6.2.2.3Audit Review and Closure
1How does the organization identify response times for addressing detected nonconformities?
2 How does the management responsible for the area being audited ensure that necessary corrections and corrective actions are undertaken as per requirements for corrective action?
3Are the results of internal audits and the status of corrective actions reported in the management review?
Are the Records of internal audits maintained?
6.2.3 Process Evaluation
1Has the organization applied suitable evaluation methods to demonstrate the ability of the quality management system processes to achieve planned results, including conformity to product requirements?
2Are correction and corrective action taken when planned results are not achieved?
6.3 Analysis of Data
1Does the organization maintains a documented procedure for the identification, collection, and analysis of data to demonstrate the suitability and effectiveness of the quality management system?
2Does the analysis shall include data generated from monitoring and measurement, internal audits, management reviews , and other relevant sources.
3Does the data analysis output provides information relating to customer satisfaction, conformity to product requirements,supplier performance and quality objectives?
4Does it includes the nonconformities and product failures identified after delivery or use, provided the product or documented evidence is available to facilitate the determination of the cause?
5Does it includes the characteristics and trends of processes and products including opportunities for preventive action?
6Does the organization use data to evaluate where continual improvement of the effectiveness of the quality management system can be made?
6.4 Improvement
6.4.1General
1Does the organization continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions, and management review?
6.4.2 Corrective Action
1Does the organization maintains a documented procedure to correct nonconformities and to take corrective actions, both internally and within the supply chain, to eliminate the causes of nonconformities in order to minimize the likelihood of its recurrence?
2Are the Corrective actions taken appropriate to the effect(s) of the nonconformity encountered?
3Does the process identifies requirements for reviewing a process nonconformity (including customer complaints?
4Does it identifies requirements for determining and implementing corrections?
5Does it identifies requirements for identifying the root cause of the nonconformity and evaluating the need for corrective actions?
6Does it identifies requirements for implementing corrective action to reduce the likelihood that a nonconformity recurs?
7Does it identifies requirements for identifying the time frame and responsible person(s) for addressing corrections and corrective action?
8Does it identifies requirements for verification of the effectiveness of the corrections and corrective action taken?
9Does it identifies requirements for MOC when the corrective actions require new or changed controls within the quality management system?
10Are the records of the activities for control of a nonconforming process maintained?
11Does the Records identify the activities performed to verify effectiveness of the corrective actions taken?
6.4.3Preventive Action
1Does the organization maintains a documented procedure to determine and implement preventive actions, both internally and within the supply chain, to eliminate the causes of potential nonconformities in order to minimize the likelihood of their occurrence?
2Is the preventive actions appropriate to the effect(s) of the potential problems?
3Does the procedure identifies requirements for identifying opportunities for improvements?
4Does the procedure identifies requirements for identifying a potential nonconformity and its potential cause(s)?
5Does the procedure identifies requirements for evaluating the need for preventive action, including any immediate or short-term action required, to prevent occurrence of a nonconformity?
6Does the procedure identifies requirements for identifying the timeframe and responsible person(s) for implementing a preventive action?
7Does the procedure identifies requirements for reviewing the effectiveness of the preventive action taken?
8Does the procedure identifies requirements for MOC when the preventive action require new or changed controls within the quality management system?
9 Are the records of the activities for control of potential process nonconformities maintained?
6.5 Management Review
6.5.1General
Are the organization‘s quality management system reviewed at least every 12 months by the organization’s management?
Does the management review evaluates the quality management system’s continuing suitability, adequacy, and effectiveness?
Does the reviews includes assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives?
6.5.2 Input Requirements
1Does the input to management review includes effectiveness of actions resulting from previous management reviews?
2Does the input to management review includes results of audits?
3Does the input to management review includes changes that could affect the quality management system, including changes to legal and other applicable requirements?
4Does the input to management review includes analysis of customer satisfaction, including customer feedback?
5Does the input to management review includes process performance?
6Does the input to management review includes results of risk assessment?
7Does the input to management review includes status of corrective and preventive actions?
8Does the input to management review includes analysis of supplier performance?
9Does the input to management review includes review of the analysis of product conformity, including nonconformities identified after delivery or use?
10Does the input to management review includes recommendations for improvement?
6.5.3 Output Requirements
1Does the output from the management review includes a summary assessment of the effectiveness of the quality management system?
2Does the assessment shall include any required changes to the processes and any decisions and actions, required resources, and improvement to products in meeting customer requirements?
3Do the Top management reviews and approves the output of management reviews?
4Are management review documented?
5Are the records of the management review maintained?
Use of API Monogram by Licensees
A.4 Quality Management System Requirements
1Has the organization applying the API Monogram to products developed, maintained, and operate at all times a quality management system conforming to API Q1.
A.5 Control of the Application and Removal of the API Monogram
1Does the Licensee ensure that Products that do not conform to API-specified requirements shall not bear the API Monogram
2Has the Licensee developed and maintained an API Monogram marking procedure that documents the marking/monogramming requirements and any applicable API product specification(s) and/or standard(s)?
3Does the marking procedure define the authority responsible for application and removal of the API Monogram?
4Does the marking procedure define the method(s) used to apply the Monogram?
5Does the marking procedure identify the location on the product where the API Monogram is to be applied?
6Does the marking procedure require the application of the Licensee’s license number and date of manufacture of the product in conjunction with the use of the API Monogram?
7Does the marking procedure require that the date of manufacture, at a minimum, be two digits representing the month and two digits representing the year (e.g. 05-12 for May 2012) unless otherwise stipulated in the applicable API product specification(s) or standard(s)?
8Does the marking procedure require controls for the application of the additional API product specification(s) and/or standard(s) marking requirements, as applicable?
9Is the application of the API Monogram and its designated license number to API monogrammable products done by API Licensee?
10Is the API monogram applied at the site for which the API Monogram license is issued?
11Is the API Monogram removed in accordance with the Licensee’s API Monogram marking procedure if the product is subsequently found to be out of conformance with any of the requirements of the applicable API product specification(s) and/or standard(s) and API Monogram Program?
A.6 Design Package Requirements
1Does the Licensee and/or applicant for licensing maintains a current design package for all of the applicable products that fall under the scope of each Monogram license?
2Does the design package information provides objective evidence that the product design meets the requirements of the applicable and most current API product specification(s)?
3Is the design package(s) made available during API audits of the facility?
A.7Manufacturing Capability
1Has facilities demonstrated the ability to manufacture equipment that conforms to API specifications and/or standards?
A.8 API Monogram Program: Nonconformance Reporting
1As a customer do you report to API all problems with API monogrammed products using the API Nonconformance Reporting System available at http://compositelist.api.org/ncr.asp.

ISO 29001:2020 Internal Audit checklist

ISO 29001:2020 Audit checklist

The following checklist can be used for both internal audits as well as Gap Analysis tools.

ISO 29001:2020 Checklist
Clause 4: Context of the organization
4.1 Understanding the organization and its context
1Has the organization determined the external and internal issues relevant to the Purpose & strategic direction of its QMS and that can affect its ability to achieve the intended results?
2Does the organization monitor and review information about these external and internal issues?
3While determining the internal and external issues has the organization considered positive and negative factors or conditions?
4Was the understanding of the external context facilitated by considering issues arising from legal, technological, competitive, market, cultural, social and economic environments, whether international, national, regional or local?
5Was the understanding of the internal context facilitated by considering issues arising from values, culture, knowledge and performance of the organization?
6Does the organization retains documented information that demonstrates the understanding of its context?
4.2 Understanding the needs and expectations of interested parties
1Has the organization determined the interested parties that are relevant to the QMS?
2Has the organization determined the requirements of these interested parties relevant to the QMS?
3Does the organization monitor and review the information about these interested parties and their relevant requirement?
4Does the organization retains documented information that demonstrates the understanding of the needs and expectations of interested parties?
4.3Determining the scope of the quality management system
1Has the organization established the scope of its QMS?
2Has the organization determined the boundaries and applicability of the QMS?
3While determining the scope, has the organization determined the external and internal issues, requirements of relevant interested parties, product and services of the organization?
4While determining Applicability, does the organization determine if it affects its ability or responsibility to ensure the conformity of its products and services and the enhancement of customer satisfaction?
5Does the scope state the types of products and services covered?
6Does the scope give justification for any requirements that the organization determines and is not applicable to the scope of its QMS?
7Is the organization’s scope made available and maintained as a Documented Information?
8When requested, does the organization advises interested parties of any requirements of this document that the organization determines are not applicable to the scope of its quality management system?
4.4 Quality management system and its processes
1Has the organization established, implemented, maintained and continually improved its QMS?
4.4.1
1Has the organization determined the processes needed for the QMS?
2Has the organization determined the application of these process throughout the organization?
3Has the organization determined the sequence and the interaction of these process?
4Has the organization determined and applied the criteria and methods needed to ensure the effective operation and control of these processes?
5Do these methods include the monitoring, measurement and related performance indicator?
6Has the organization determined the resources needed for the organization?
7Has the organization ensured the availability of the resources needed for these processes?
8Has the organization assigned the responsibilities and authorities for these processes?
9Has the organization addressed the risk and opportunities associated with these processes?
10Has the organization evaluated these processes and implemented any changes needed to ensure that these processes achieve its intended results?
11Has the organization made improvement in its processes and its QMS?
4.4.2 
1Has the organization maintained documented information to support the operation of its processes?
2Do the organization retain documented information as evidence that the processes have been carried out as planned?
4.4.3
1Has the organization defined the extent of documented information required to meet relevant
interested parties’ requirements?
Clause 5Leadership
5.1Leadership and commitment
5.1.1General
1Does the top management demonstrate leadership and commitment by taking accountability for the effectiveness of its QMS?
2Has the top management ensured that the quality policy and quality objective are established?
3Is the quality policy and quality objective compatible with the context and strategic direction of the organization?
4Has the organization integrated the requirements of QMS with the business processes?
5Is the organization promoting the use of process approach and risk-based thinking throughout the organization?
6Is the top management ensuring that the resources needed for the QMS are available?
7Is the importance of the effectiveness of QMS and meeting QMS requirements communicated?
8Does the top management ensure that the QMS is achieving its intended results?
9Does Top Management engage, directs and supports the persons required to contribute to the effectiveness of the QMS requirements?
10Is Top Management promoting improvements?
11Is Top Management supporting other relevant management roles to demonstrate their leadership as it applies to their area of responsibilities?
5.1.2Customer Focus
1Does the Top Management demonstrate leadership and commitment by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and are consistently meeting the requirements?
2Are the risks and opportunities that can affect the conformity of products and services and the ability to enhance customer satisfaction are determined and addressed?
3Is the focus of enhancing customer satisfaction maintained?
5.2Policy
5.2.1Establishing the Quality policy
1Has the Top Management established, implemented and maintained a quality policy?
2Is quality policy appropriate to the purpose and context of the organization and does it supports its strategic directions?
3Does the Quality policy provide the framework for setting quality objective?
4Does the Quality policy include the commitment to satisfy applicable requirements and to continually improvement of the QMS?
5.2.2Communicating the quality policy
1Is Quality policy maintained as documented information?
2Is Quality policy communicated, understood and applied within the organization?
3Is Quality policy appropriate and made available to the relevant interested parties?
5.3Organizational roles, responsibilities and authorities
1Has the Top management ensured that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization?
2While assigning the responsibilities and authorities, do the top management ensure that the processes are meeting their intended results?
4While assigning the responsibilities and authorities, do the top management ensure that there is the promotion of customer focus throughout the organization?
5While assigning the responsibilities and authorities, do the top management ensure that performance of its QMS and opportunities for improvement are reported to them?
6While assigning the responsibilities and authorities, do the top management ensure that integrity of QMS is maintained when changes to the QMS are planned and maintained?
7Has the organization defined the relevant roles?
8Has the organization maintained and retained documented information (record and procedure) covering responsibilities and authorities for these roles?
Clause 6Planning
6.1Actions to address risks and opportunities
1While planning for QMS, does the organization considers the issues referred to in clause 4.1 and requirement referred to in clause 4.2?
6.1.1
1Has the organization determined the risks and opportunities that have to be addressed so that QMS can achieve its intended results, enhance desirable effects, prevent, or reduce undesired effects and achieve improvement?
6.1.2
1Has the organization planned actions to address these risks and opportunities?
2Have these actions implemented and integrated into its QMS processes?
3Has the organization evaluated the effectiveness of these actions?
4Is the action proportionate to the potential impact on the conformity of product and services?
6.1.3
1For managing risks and opportunities has the organization defined techniques, tools and their application for identification and assessment of risks and opportunities, and prevention and mitigation of risks?
2For managing risks and opportunities has the organization identified relevant interested parties?
3For managing risks and opportunities has the organization identified sources of risk and opportunity, areas of impacts, events and their causes, and their potential consequences?
4For managing risks and opportunities has the organization analysed potential risk and opportunity by determining consequences and their likelihood?
5For managing risks and opportunities has the organization evaluated risk and opportunity and develop controls for them?
6For managing risks and opportunities has the organization applied appropriate risk treatments and opportunity realization plans?
7Has the organization maintained and retained documented information (records and procedure) to support and demonstrate the management of risks and opportunities?
6.2Quality objectives and planning to achieve them
6.2.1
1Has the organization established quality objectives at relevant functions, levels and process needed for the QMS?
2Are the quality objectives consistent with the quality policy?
3Does the organization have quality objectives which are relevant to the conformity of product and services and enhancement of customer satisfaction?
4Are the quality objective measurable and do they take account of applicable requirements?
5Are the quality objectives monitored, communicated and updated as required?
6Does the organization maintain documented information on the quality objectives?
6.2.2
1For achieving quality objectives do the organization determines what will be done, what resources are required, who will be responsible, when will it be completed and how are the result to be evaluated?
6.3Planning for change
1While determining changes for the QMS, are changes carried out in a planned manner?
2While planning for change, does the organization consider the purpose of the change and their potential consequence; the integrity of the QMS; the availability of resources; and allocation and reallocation of responsibilities and authorities?
3How does the organization manage risks and opportunities associated with proposed changes?
4Has the organization maintained and retained documented information (records and procedure) to manage the process of change?
7Support
7.1Resources
7.1.1General
1Has the organization determined and provided the resources needed for the establishment, implementing, maintaining and continually improvement of the QMS?
2Has the organization considered the capabilities and constraints of existing internal resources?
3Has the organization considered what needs to be obtained from external providers?
7.1.2People
1Has the organization determined and provided the persons required for effective maintenance of QMS and for operation and control of its processes?
7.1.3Infrastructure
1Has the organization determined and maintained the infrastructure needed for the operation of its processes and to achieve conformity of product and services?
7.1.3.1
1Does the organization maintains and retains documented information of the processes for the
determination and usage of its infrastructure to achieve conformity of products and services?
2Does the documented Information addresses infrastructure to be maintained?
3Does the documented Information addresses method of maintaining the infrastructure, including frequency and monitoring, that ensure infrastructure integrity to performance requirements?
4Does the documented Information addresses outcome of maintenance, including applicable testing methods and acceptance criteria?
5Does the documented Information addresses responsible personnel?
7.1.3.2
1For service-related infrastructure, does the documented information addresses usage history, repairs or redress, modifications, remanufacturing, inspection, and test activities that allow direct verification for reuse of infrastructure?
2For service-related infrastructure, does the documented information addresses list of critical spare parts required by the customer and/or technical requirements including those
recommended by the original equipment manufacturer?
7.1.3.3
1Does the organization applies risk-based maintenance which typically includes the concepts of preventive and predictive maintenance and /or reliability centred maintenance and /or mean time between failures and /or system, design and process failure mode and effects analysis and /or failure mode and criticality effects analysis and /or process control plans and/or others that are in context of the organization and its risks.
7.1.4Environment for the operation of processes
1 Has the organization determined, provided and maintain the environment necessary for the operation of its processes and to achieve conformity of products and services?
7.1.5Monitoring and measuring resources
7.1.5.1General
1Has the organization determined and provided the necessary resources needed when monitoring and measuring are used to verify conformity to product and service requirement?
2Are resources suitable for the type of monitoring and measurement activities undertaken?
3Are resources maintained to ensure their continuing fitness?
4Does the organization retains appropriate documented information (record) as evidence of fitness for the purpose of the monitoring and measurement resources?
5Does the organization maintains documented information that defines the processes and controls employed to manage monitoring and measurement resources that meet the requirements?
7.1.5.2Measurement traceability
1Is there a requirement for measurement traceability?
2Where measurement traceability is a requirement, is measurement equipment calibrated or verified at a specified interval or prior to use?
3Is the calibration or done against measurements standards traceable to national or international standards?
4Where no such standard is existing, are documented information retained for the basis used for calibration or verification?
5Are the measuring equipment identified in order to determine their status?
6Are the measuring equipment safeguarded from adjustments, damage or deteriorated that would invalidate the calibration and subsequent measurement results?
7Does the organization maintains and retains documented information (records and procedure )demonstrating the conformance and measurement traceability of the measuring equipment used to determine product conformity to requirements? Does it includes some of the Common practice like a measuring equipment register?
8Does documented information includes a unique identification, specific to each piece of equipment?
9Does the organization determine and take appropriate action if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose?
10Does the organization shall retain documented information of the action taken and of customer notification, if product(s) or services have been delivered?
7.1.6Organizational knowledge
1Does the organization determine the knowledge necessary for the operation of its processes and to achieve conformity of product and services?
2Does the organization maintain this knowledge and make it available to the extent necessary?
3While addressing changing needs and trends, does the organization considers its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates?
7.2Competence
1Does the organization determine the necessary competence of its employees whose work affects the performance and effectiveness of the QMS?
2Does the organization ensure that its employees are competent on basis of appropriate education, training or experience?
3Does the organization take applicable actions to acquire the necessary competence and evaluate the effectiveness of action taken?
4Does the organization retain the appropriate documented information as evidence of competence?
7.2.1
1Does the organization validates the competence to the risk level associated with the task?
2Does the organization maintains documented information that defines the practices employed to manage competence requirements of personnel whose responsibilities influence the achievement of quality objectives?
 
3Does it includes developing a competence model that defines a competence catalogue, proficiency levels, criteria for attaining and maintaining proficiency, and resulting competence profiles which can include technical interviews, assessments and online training.
7.3Awareness
1Does the organization ensure that the persons doing work under the organization’s control are aware of its quality policy, relevant quality objectives, their contribution to the effectiveness of QMS including the benefits of improved performance and the implications of not meeting QMS requirements?
2How does the organization ensures that persons doing work under the organization’s control, including external provider’s personnel, are aware of specified regulated and customer quality requirements, risk mitigations and conformity assessment requirements related to their work.?
7.4Communication
1Does the organization determine the internal and external communication relevant to the QMS including on what it will communicate, when to communicate, with whom to communicate, how to communicate, and who communicates?
7.5Documented Information
7.5.1General
1Does the organization’s QMS include documents required by ISO 9001:2015 and documents determined by the organization necessary for the effectiveness of the QMS?
7.5.2Creating and updating
1While creating and updating documented information, does the organization ensure it is appropriate in terms of identification descriptions?
2While creating and updating documented information does the organization ensure that it is in proper format and in the correct media?
3While creating and updating documented information, does the organization ensure that there are appropriate review and approval for suitability and adequacy?
7.5.3Control of documented information
7.5.3.1
1Does the organization control its documented information to ensure that it is available and suitable for use, whenever it is needed?
2Is the documented information adequately protected?
7.5.3.2
1Is the distribution, access, retrieval and use of documented information adequately controlled?
2Is the documented properly stored and adequately preserved and it is legible?
3Is there control of changes (e.g. version control)?
4Are their adequate control in place for retention and disposition?
5Is external origin documented information necessary for planning and operation of QMS appropriately identified and controlled?
6Are records protected for unintended alterations?
7.5.3.3
1The organization shall maintain documented information (Procedure) that defines the processes and controls used to meet the requirements of control of Documented Information?
2When external specification requirements, including addenda, errata, and updates, are used in the design or manufacture of a product or service, does the organization maintain and retain documented information for the practices employed for the integration of these requirements into the related operating processes?
Clause 8Operations
1Does the organization plan, implement and control the processes needed to meet the requirement for the provision of product and services and to implement the action determined in clause 6?
8.1Operation planning and control
1Does the organization determine the requirements for the products and services?
2Has the organization established criteria for the processes and acceptance of products and services?
3How does the organization determine the resources needed to achieve conformity to the product and service requirements?
4How does the organization implement controls of the processes in according with the criteria?
5How does the organization determine, maintain and retain necessary documented information to have confidence that the processes have been carried out as planned and to demonstrate the conformity of products and services?
6How does the organization control its planned changes and review the consequences of unintended changes?
7How does the organization take action to mitigate any adverse effects of its unintended changes?
8How does the organization ensure that outsourced processes are controlled?
9When determining the requirements for the products and services, how does the organization take into account the customer’s scope?
10Do the organization have documented information specifying the processes of the quality management system and the resources to be applied to a specific product, service, project or contract such as a quality plan, service quality plan or inspection and test plan?
11How do the organization maintain documented information as the basis for operational process control and retain documented information to demonstrate conformance has established the controls?
12How does the organization apply change management processes in respect to risks to the achievement of specified requirements and to the realization of improvement opportunities when planning the operations?
13Has the organization established contingency plans as a risk treatment and in case it has does it include roles and responsibility for response, communication, immediate actions?
8.2Requirements for products and services
8.2.1Customer communication
1Does the organization communicate with customers to provide information relating to products and services, handling enquiries, contracts or orders (including any changes)?
2Does the organization obtain customer feedback relating to products and services including customer complaint?
3Does the organization communicate with the customers relating to handling or controlling customer property?
4Has the organization established requirements for contingency action, where required?
8.2.2Determining the requirements for products and services
1Has the organization determined the requirements for product and services to be offered the customer?
2Are the requirements defined and does it includes applicable statutory regulatory requirements and those considered necessary by the organization?
3Can the organization meet the claims for the product and services it offers?
8.2.3Review of the requirements for products and services
8.2.3.1
1Has the organization ensured that it has the ability to meet the requirements for products and services?
2Has the organization conducted a review before committing to supply product and services?
3Has the organization reviewed the requirements specified by the customer, including the requirements for delivery and post-delivery activities?
4Has the organization reviewed the requirements not stated by the customers but necessary for the specified or intended use when know?
5Has the organization reviewed the statutory & regulatory requirements applicable to the product and services and requirements specified by the organization?
6Have the organization reviewed and resolved contract or order requirements differing for those previously defined?
7When the customer does not provide a documented statement of their requirement, does the organization conform to the customer’s requirements before acceptance?
8.2.3.1.1
1Does the organization maintain documented information (Procedure )that defines the process for the review of requirements related to the provision of products or services?
8.2.3.2
1Does the organization retain documented information on the results of the review and on any new requirements for the products and services?
8.2.4Changes to requirements for products and services
1Does the organization ensure that the relevant documented information is amended and the relevant persons are made aware of the changed requirements when the requirements for the products and services are changed?
8.3Design and development of products and services
8.3.1General
1 Has the organization established, implemented and maintain a D&D process that is appropriate to the subsequent provision of product and services?
8.3.2Design and development planning
1In determining the stages and controls for D&D, has the organization is taken into consideration the nature, duration and complexity of D&D activities?
2In determining the stages and controls for D&D, has the organization taken into consideration the required process stages including D&D reviews?
3In determining the stages and controls for D&D, has the organization taken into consideration the D& D verification and validation activities?
4In determining the stages and controls for D&D, has the organization taken into consideration the responsibilities and authorities involved in the D&D process?
5In determining the stages and controls for D&D, has the organization taken into consideration the external and internal resources needed?
6In determining the stages and controls for D&D, has the organization taken into consideration the need to control interfaces between persons involved in D&D?
7In determining the stages and controls for D&D, has the organization taken into consideration the need for involvement of customer and user?
8In determining the stages and controls for D&D, has the organization taken into consideration the requirements of the subsequent provision of product and services?
9In determining the stages and controls for D&D, has the organization taken into consideration the level of the control expected for the D&D by customers and other relevant interested parties?
10In determining the stages and controls for D&D, has the organization taken into consideration the documented information needed to demonstrate that design and development requirement has been met?
11How does the organization ensures that ensure that the required activities for managing risks and opportunities are incorporated in the design development process?
12Has the organization maintained documented information (Procedure) that defines the processes used to plan and control design and development activities of products and/or services?
8.3.3Design and Development inputs
1Has the organization determined the essential requirements for the specific types of products and services to be designed and developed?
2Does the organization consider the following functional and performance requirements; statutory and regulatory requirements; standards or code of practices that the organization has committed to implement; information derived from previous design and development activities; potential consequences of failure due to the nature of the product and services?
3Does the organization ensure that the inputs are adequate for D&D purpose, complete and unambiguous?
4Does the organization resolve the conflicting D&D inputs?
5Are documented information for D&D inputs retained?
6Has the organization included environmental and safety conditions as the Performance requirements?
7Has the organization considered outputs of process of managing risks and opportunities?
8.3.4Design and development controls
1Has the organization applied the necessary controls to D & D processes to ensure that the result to be achieved are defined?
2Has the organization conducted a review to evaluate the ability of the results of D& D to meet the requirements?
3Has the organization conducted the verification to ensure that D&D meet input requirements?
4Has the organization conducted the validation to ensure that the resulting product and service meet the requirements of the specified application or intended use?
5Has the organization taken necessary action on the problems determined during reviews, verification or validation activities?
6Has the organization retained documented information on the above-mentioned activities?
8.3.5Design and Development outputs
1Does the organization ensure that D&D outputs meet the input requirements?
2Does the organization ensure that D&D outputs are adequate for the subsequent processes for the provision of product and services?
3Does the organization ensure that D&D outputs include (or has reference) monitoring and measuring requirements and acceptance criteria?
4Does the organization ensure that D&D outputs specify the characteristics of the products and services that are essential for their intended use?
8.3.6Design and Development changes
1Has the organization identified, reviewed and controlled changes made during, or subsequent to the D & D of the product and services to ensure that there is no averse to the impact on conformity to requirement?
2Has the organization retained the documented information on D&D changes, the result of reviews, authorization of the changes and the action taken to prevent adverse impact?
8.4Control of externally provided processes, products and services
8.4.1General
1Does the organization ensure that the externally provided processes, products and services conform to the requirements?
2Does the organization determine the controls needed when the product and services from the external providers are incorporated into their own product and services?
3Does the organization determine the controls needed when the product and services from the external providers are provided directly to the customer by external providers?
4Does the organization determine the controls needed when the process or part of the process is provided by the external providers?
5Has the organization determined and applied the criteria for selection, evaluation, monitoring of performance and re-evaluation of external providers?
6Has the organization retained the documented information of these activities and any action arising out or evaluation/re-evaluation?
8.4.2Type and extent of control
1Does the organization ensure that the externally provided processes, product and services do not adversely affect its ability to consistently deliver conforming products and services to the customers?
2Does the organization ensure that the externally provided process remains within the control of its QMS?
3Has the organization defined the controls to be applied to an external provider and its resulting outputs?
4Has the organization taken into consideration the potential impact of the organization’s ability to consistently meet customer and applicable statutory and regulatory requirement?
5Has the organization taken into consideration the effectiveness of the controls applied by the external providers?
6Has the organization determined the verification or other activities, necessary to ensure that the externally provided processes, products and services meet requirements?
8.4.2.1
1How does the organization assess external provider performance at planned intervals, and adjust the type and extent of controls to manage associated risks and opportunities?
2Has the organization maintained documented Information (procedure ) that defines how the requirements of type and extent of control of externally provided processes, products and services are met?
3 How does the organization addresses the determination of the risks to the achievement of specified requirements and to the realization of improvement opportunities for the products and/or services to conformance to specified requirements?
4Has the organization retained documented information (records) that demonstrates the effectiveness of verification, or other activities, necessary to ensure that the externally provided
processes, products and services meet requirements?
8.4.3Information for external providers
1Does the organization ensure the adequacy of requirements prior to their communication to the external provider?
2Does the organization communicate to the external providers its requirements for the processes, products and services required?
3Does the organization communicate to the external providers its requirements for the approval of the product and services; methods, processes and equipment; the release of product and services?
4Does the organization communicate to the external providers its requirements for competence including any qualification of persons?
5Does the organization communicate to the external providers its requirements for external provider’s interactions with the organizations?
6Does the organization communicate to the external providers its requirements for control and monitoring of the external providers’ performance to be applied by the organization?
7Does the organization communicate to the external providers its requirements for verification or validation activities that the organization or its customer intends to perform at the external providers’ premises?
8.5Production and Service provision
8.5.1Control of production and service provision
1Has the organization implemented production and service provision under controlled conditions?
2 Are there any documented information available that defines the characteristics of the product, services or activities to be performed and the results to be achieved?
3Are any suitable monitoring and measuring resources available? Are they being used?
4Are monitoring and measuring activities being performed at appropriate stages?
5Are competent persons (including qualification) being appointed?
6Is the infrastructure and environment being used suitable for operation of processes?
7Has the organization implemented any actions to prevent human error?
8Has the organization implemented any release, delivery and post-delivery activities?
9Where resulting output cannot be verified by subsequent monitoring or measurement, has the organization conducted validation and periodic revalidation of the process for production and service provision?
8.5.1.1
1For the validation and periodic revalidation has the organization considered required equipment, competence of personnel, use of specific methods, including identified operating parameters, identification of acceptance criteria and revalidation.
2How does the organization maintains documented information that defines the controls used to meet the requirements of Control of production and service provision?
3How does the organization retain documented information (records) to demonstrate the control effectiveness?
8.5.2Identification and traceability
1Has the organization used any suitable means to identify output when it is necessary to ensure the conformity of products and services?
2Has the status of outputs with respect to monitoring and measuring requirements throughout the production and service provision being identified by the organization?
3Has the organization controlled the unique identification of the outputs when traceability is a requirement?
4Has the organization retain the documented information necessary to enable traceability, when traceability is a requirement?
8.5.2.1
1How does the organization maintains documented information that defines the processes used to meet the requirements of Identification and traceability?
8.5.3Property belonging to customers or external providers
1When property belonging to customers or external providers is under the organization’s control or being used by the organization, does the organization exercise adequate care?
2Does the organization identify, verify, protect and safeguard customers’ or external providers’ property?
3When the property or the customer or external provider is lost, damaged or otherwise, fount to be unsuitable for use, does the organization report this to the customer or external provider? Does the organization retain documented information on what has occurred?
8.5.3.1
1How does the organization maintains documented information that defines the processes that are used to meet the requirements of Property belonging to customers or external providers?
8.5.4Preservation
1Does the organization preserve the outputs during production and service provision, to the extent necessary to ensure conformity to requirements?
2Does the organization maintains documented information (Procedure ) for risk-based preservation?
3Does the documented information defines the methods used to preserve products, including environment controls , and constituent parts throughout operations, delivery to the intended destination, and/or service delivery, in order to maintain conformity to requirements?
Does the documented information defines the storage areas designated to prevent damage or deterioration of product and constituent parts, pending use or delivery?
4Does the documented information defines the type and frequency of assessment, appropriate to the product being assessed, to detect deterioration?
5Does the documented information defines the identification and traceability marks, transportation, handling, packaging, and protection requirements, as applicable?
Post-delivery activities
8.5.5
1Does the organization meet requirements for post-delivery activities associated with the product and services?
2In determining the extent of post-delivery activities does the organization considers the statutory & regulatory requirements; the potential undesired consequences associated with its product and services; customer requirement & feedback; nature, use and intended lifetime of its product and services?
8.5.6Control of change
1Do the organization conduct review and control changes for production or service provision to ensure continuing conformity with requirements? The changes for production or service provision includes
a) the organizational structure;
b) key or essential personnel;
c) critical providers;
d) design;
e) the management system.
2How does the organization notify customers where changes impact product and/or services to be delivered to the customer?
3Does the organization retain documented information describing the results of the review of changes, the person(s) authorizing the change and any necessary actions arising from the review?
4How does the organization reviews changes resulting from assessments of risks and opportunities and corrective actions?
5When specified how does the the organization notifies the customer of the effect of changes on residual or new risks?
8.6Release of products and services
1Has the organization implemented planned arrangements, at appropriate stages, to verify that the product and service requirements have been met?
2Does the organization ensure that the release of product and service proceed only after the planned arrangement is satisfactorily completed or approved by the relevant authority and as applicable by the customer?
3Does the organization retain the documented information on the release of products and services and it includes information relating to the evidence of conformity with the acceptance criteria; traceability of the person authorizing the release?
4How does the organization maintains documented information that defines the processes that are used to meet the requirements of Release of products and services?
8.7Control of nonconforming outputs
8.7.1
8.7.1
1Does the organization ensure that the outputs which do not conform to their requirements are identified and controlled to prevent their unintended use or delivery?
2Is the action appropriate to the nature of the nonconformity and its effect on the conformity of products and services?
3Do the organization also consider nonconforming product and services detected after delivery of products, during and after the provision of services?
4When non-conforming products and services are detected does the organization take correction action and/or segregation, containment, return, or suspension of the provision of product & services and/or informing the customer and/or obtaining authorization for acceptance under concession?
5How are the Conformity to the requirements shall be verified when nonconforming outputs are corrected?
8.7.1.1
1How does the organization maintains documented information that defines the processes that are used to meet the requirements of Control of nonconforming outputs?
8.7.2
1Does the organization retain documented information that describes the nonconformity; describes the actions taken; describes any concession obtained; identifies the authority deciding the action in respect of the nonconformity?
Clause 9Performance evaluation
9.1Monitoring, measurement, analysis, and evaluation
9.1.1General
1Did the organization plan how to monitor, measure, analyze, and evaluate its QMS?
2Did the organization plan how to monitor QMS performance and effectiveness?
3Did the organization figure out what needs to be monitored and select methods?
4Did the organization determine its QMS monitoring requirements?
5Does the organization select monitoring methods that can produce valid results?
6Did the organization establish when monitoring should be done and who should do it?
7Did the organization plan how to measure QMS performance and effectiveness?
8Did the organization figure out what needs to be measured and did the organization select methods?
9Did the organization determine its QMS measurement requirements?
10Does the organization select measurement methods that can produce valid results?
11Did the organization establish when measuring should be done and who should do it?
12Did the organization plan how to analyze QMS performance and effectiveness?
13Did the organization select analytical methods that are capable of producing valid results?
14Did the organization decide when monitoring and measurement results are analyzed?
15Did the organization plan how to evaluate QMS performance and effectiveness?
16Did the organization select evaluation methods that are capable of producing valid results?
17Did the organization decide when monitoring and measurement results are evaluated?
18Do the organization monitor, measure, analyze, and evaluate the organization’s QMS?
19Does the organization monitor the performance and effectiveness of the organization’s QMS?
20Do the organization record monitoring results and does the organization retain and control these records?
21Does the organization measure the performance and effectiveness of the organization’s   QMS?
22Do the organization record measurement results and does the organization retain and control these records?
23Does the organization analyze the performance and effectiveness of its   QMS?
24Do the organization record analytical results and does the organization retain and control these records?
25Does the organization evaluate the performance and effectiveness of its QMS?
26Do the organization record evaluation results and does the organization retain and control these records?
9.1.2Customer satisfaction
1Does the organization establish methods that the organization can use to monitor customer perceptions?
2Does the organization figure out how the organization is going to obtain information about how customers feel about how well it is meeting their needs and expectations?
3Does the organization figure out how the organization is going to review information about how customers feel about how well it is meeting their needs and expectations?
4Do the organization monitor how well customer needs and expectations are being fulfilled?
5Do the organization monitor how the organization’s customers feel about how well the organization is meeting their needs and expectations (do the organization monitor the organization’s customers’ perceptions)?
6How does the organization maintains documented information that defines the process employed to measure customer satisfaction?
9.1.3Analysis and evaluation
1Does the organization analyze its monitoring and measurement results?
2Does the organization analyze and evaluate appropriate data and information?
3Does the organization use its analytical results to evaluate performance?
4Does the organization evaluate the performance of its QMS?
5Does the organization determine if it needs to improve its performance?
6Does the organization evaluate the performance of its external providers?
7Does the organization use its analytical results to evaluate effectiveness?
8Does the organization evaluate the effectiveness of its QMS?
9Does the organization determine if it needs to improve its effectiveness?
10Does the organization evaluate the effectiveness of its planning?
11Does the organization determine if its plans were effectively implemented?
12Does the organization evaluate the effectiveness of its actions?
13Does the organization evaluate the effectiveness of actions taken to address risks?
14Does the organization evaluate the effectiveness of actions taken to address opportunities?
15Does the organization use its analytical results to evaluate conformity?
16Does the organization evaluate the conformity of products and services?
17Does the organization use its analytical results to evaluate satisfaction?
18Does the organization evaluate the degree of customer satisfaction?
19How does the organization maintain documented information that defines the process for the identification, collection and analysis of data to demonstrate the suitability and effectiveness of the quality management system?
20Does the analysis includes include data generated from monitoring and measurement,
internal audits, management reviews, and other relevant sources?
9.2Internal Audit
9.2.1
1Does the organization conduct internal audits at planned intervals?
2Did the organization plan a program that can find out if QMS meets the Organization’s own requirement and ISO 9001:2015 requirements?
3Did the organization plan a program that can find out if QMS is effectively implemented and maintained?
9.2.2
1Did the organization plan, establish, implement, and maintain an audit program?
2Did the audit program include the frequency, methods, responsibilities, planning requirements, and reporting?
3Does the audit program take into consideration the importance of the process concerned, changes affecting the organization, and the results of previous audits?
4Did the organization define the audit criteria and scope of each audit?
5Does the organization ensure that the audit is conducted by the auditors to ensure objectivity and impartiality of the audit process?
6Does the organization ensure that the results of the audits are reported to relevant management?
7Does the organization take appropriate correction and corrective action without undue delays?
8Does the retain documented information as evidence of the implementation of the audit program and the audit results?
9.2.3
1How does the planned intervals of internal audits takes into consideration the risks and
opportunities associated with the process of Operational planning and control and the results of performance evaluation?
9.3Management review
9.3.1General
1Does the Top Management review the organization QMS at planned intervals?
2Does the review ensure QMS’s continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization?
9.3.2Management review inputs
1Does the review take into consideration the status of actions from previous management reviews?
2Are the changes in external and internal issues relevant to QMS considered?
3Does the review take into consideration information on the performance and effectiveness of the QMS?
4Does the review take into consideration customer satisfaction and feedback from relevant interested parties?
5Does the review take into consideration the extent to which the quality objectives have been met?
6Does the review take into consideration the process performance and conformity of products and services?
7Does the review take into consideration nonconformities and corrective actions?
8Does the review take into consideration monitoring and measuring results?
9Does the review take into consideration audit results?
10Does the review take into consideration the performance of external providers?
11Does the review take into consideration the adequacy of resources?
12Does the review take into consideration the effectiveness of actions taken to address risks and opportunities?
13Does the review take into consideration the opportunities for improvement?
9.3.3Management review outputs
1Do the outputs of the Management review include decisions and actions related to the opportunities for improvement; any need for changes to the QMS; and resources needed?
2Does the organization retain documented information as evidence of the result of the management review?
Clause 10Improvement
10.1General
1Has the organization determine and select opportunities for improvement?
2Has the organization implemented any necessary action to meet customer requirements and enhance satisfaction?
3Has the organization taken action for improving products & services to meet requirements as well as to address future needs and expectations?
4Has the organization taken action for correcting, preventing, or reducing undesired effects?
5Has the organization taken action for improving the performance and effectiveness of the QMS?
10.2Nonconformity and corrective action
1When any nonconformity (including complaints) occurs, does the organization take action to control and correct it and deal with the consequences?
2When any nonconformity (including complaints) occurs, does the organization evaluate the need for action to eliminate the causes of the nonconformity?
3Does the organization reviews and analyzes the nonconformity?
4Does the organization determine the causes of the nonconformity?
5Does the organization determine similar nonconformity exist or could potentially occur?
6Has the organization implemented any action needed?
7Has the organization reviewed the effectiveness of the corrective action taken?
8Has the organization updated risk and opportunities determined during planning if necessary?
9Has the organization made changes to the QMS if necessary?
10Are the corrective actions appropriate to the effects of the nonconformities encountered?
10.2.2
1Does the organization retain documented information on the nature of the nonconformities and any subsequent actions taken; and the result of any corrective action?
2How does the organization maintains documented information that defines the processes that are used to meet the requirements of Nonconformity and corrective action?
10.3Continual improvement
1Does the organization continually improve the suitability, adequacy, and effectiveness of the QMS?
2Does the organization consider the results of analysis and evaluation, and output from management review to determine if there are needs or opportunities to be addressed as part of continual improvement?
10.3.1
1Does the implementation of improvements shall be subject to management of change processes in accordance with planning of change?
2How does the organization maintains documented information that defines the processes that are used to meet the requirements of Continual improvement?
3Does the organization retains documented information to demonstrate its effectiveness?

Example of Procedure for management of change

1.0 PURPOSE

The purpose of the procedure is to maintain a process for management of change (MOC).  XXX ensure that quality management system is maintained when changes to the quality management system are planned and implemented. The potential risks associated with the change and any required approvals prior to the introduction of such changes are identified and addressed.

2.0 SCOPE

This procedure is applicable to all the following systems and standards

  • ISO 29001: 2020/ API Spec Q1, 9th edition
  • API Spec …
  • API Spec ….
  • API Spec ….
  • API Spec …..
  • API Spec …..

3.0 RESPONSIBILITY

  1. Management Representative
  2. Quality Systems Manager
  3. All concerned process heads

4.0 INPUT:

Management of Change note, Corrective actions report

5.0 RESOURCES

Competent Manpower, Computers, Printer & Internet connection, XXX Procedures          

6.0 DESCRIPTION

All members of the XXX, including Company, contractors and vendors are responsible for identification, communication and management of change. The changes that might affect quality of the product:

  1. Changes in the organizational structure,
  2. Changes in key or essential personnel,
  3. Changes in crucial suppliers,
  4. Changes to the management system procedures, including changes resulting from corrective and preventive action

It is important when reviewing a potential change, that each of the above ‘Key Areas’ is considered, as each one could be influenced by, and in turn affect, others. Also, the potential changes should be circulated around the company in an expeditious manner so that a positive and prompt response can be issued to the initiator of the change notice.

7.0 PROCEDURE

The early identification, communication of management of change are the responsibility of all members of XXX. The management of change review process is illustrated Figure 1. Once a potential change is identified, the initiator who can be an individual or department shall inform the MR and raise a management of change request form.

7.1 CHANGES TO PROCESSES

  1. Management system processes will undergo changes, typically when:
    • Improvement opportunities have been identified, typically to improve process effectiveness
    • Nonconformities within a process are identified and require corrective action
    • Conditions in the industry or company change, requiring a process to be updated
    • New processes are added which impact on existing processes, requiring changes
    • Customer requirements result in a need to change processes
    • Any other reason determined by management
  2. In such cases, the process must be changed in a controlled manner to ensure proper authorization and implementation of the changes.
  3. At a minimum, process changes shall include the steps herein:
    • The request for a process change shall be documented, in Management of change format XXX/MR/16. The justification for the change shall be recorded.
    • The change shall be reviewed by appropriate management, including the senior most manager responsible for the process. Changes must be approved prior to implementation.
    • The appropriate process will be updated to reflect the change. This document will undergo review and approval per the procedure of Control of Document
    • The follow-up verification step of the CAR process shall seek to ensure the change has had the intended effect, and/or has improved the process. If not, the change may be rolled back or a new change made to correct any new issues that arise as a result of the change.

7.2 CHANGES TO PROCESS OUTPUTS

  1. Where a process output is a document, the rules for changing documents above shall apply.
  2. Formal changes to process outputs will be used when the change is significant. Minor changes may be made without formal control, however the decision on what constitutes a significant vs minor change must be agreed upon by those involved in the change. If a customer indicates a change is significant, this will trump any internal decision.

7.3 CHANGES TO DOCUMENTATION

  1. Management system documents undergo changes when there is a need to revise them.
  2. Changes to documentation are done in accordance with the procedure of Control of Document

7.4 CHANGES TO ORDERS OR CONTRACTS

  • Changes to active orders or contracts may occur when the customer changes the requirements after the work has begun, or may be initiated by XXX when unforeseen circumstances are encountered.
  • When changes are initiated by the customer, the new requirements will undergo the same review and acceptance per the procedure for Contract review. If the changes cannot be accepted by XXX a satisfactory solution will be negotiated with the customer.
  • When changes are initiated by XXX the Machine shop Manager will notify the customer and negotiate a resolution.

7.0 OUTPUT:

Management of change form, training plan, related actions

8.0 KEY PERFORMANCE INDICATOR:

Management of change by taking actions.

9.0 ASSOCIATED DOCUMENTS & RECORDS

DESCRIPTIONFORMAT NUMBERRESPONSIBILITY
Record of Management of ChangeXXX / MR / 16MR

Example of procedure for Preventive Action

1.0 PURPOSE

The purpose of the procedure is:

  • To determine and implement preventive actions, both internally and within the supply chain.
  • To eliminate the causes of non-conformities in-order to minimize the likelihood of its recurrence.

2.0 SCOPE

This procedure is applicable to all the following systems and standards

  • ISO 29001:2020/ API Spec Q1, 9th edition
  • API Spec …..
  • API Spec …..
  • API Spec …..
  • API Spec …..
  • API Spec …..

3.0 RESPONSIBILITY

  • Management representative
  • All concerned process owners

4.0 PROCEDURE

  1. The Management determines action to eliminate the causes to potential nonconformities in order to prevent their occurrence.
  2. Preventive Actions are appropriate to the effects of the potential problems.
  3. The preventive action requires the following:
    • Identifying the areas of improvement.
    • The effective handling of customer complaints and reports of actual non-conformances.
    • Reviewing of nonconformities including customer complaints.
    • Determining potential nonconformities and their causes.
    • Evaluating the need for action to prevent occurrence of nonconformities.
    • Determining and implementing action needed.
    • Identifying the timeframe and responsible person(s) for implementing a preventive action.
    • Preventive actions are implemented to prevent and eliminate non-conformance to a degree, appropriate to the magnitude of problems and commensurate to the risks encountered.
    • Records of the results of action taken.
    • Reviewing the effectiveness of preventive action taken.
    • MOC when the preventive actions require new or changed controls within the Quality Management System.
  4. Preventive actions which are implemented are monitored and audited by the Management Representative & Quality Systems Manager to assess the effectiveness of the action taken.
  5. Records of Preventive Actions taken are maintained and retained for five years.

4.1 Effectiveness Review on Preventive Action:

  1. In XXX, effectiveness of the Preventive action taken is reviewed through a NC closure verification checklist.
  2. Management Representative reviews effectively and may insist for more action, if required. This activity is subject to further evaluation at the time of the Management Review.

4.2 Areas of responsibility:

  1. The management and all employee of the respective location are responsible for introducing preventive action in the company
  2. All employees in departments, which influence product quality are obliged to:
    • Identify and eliminate potential non conformities
    • Introduce effective preventive measures and show that these are effective

4.3 Source of information:

  1. It is necessary for appropriate sources of information to be checked so that potential cause of discrepancy can be recognised, analysed and eliminated.
  2. Such sources are:
    • Quality data from processes
    • Data and trends from goods inwards inspection
    • Data on scrap material
    • Data on rework
    • Results of intermediary and final inspection and checking
    • Results of system, procedure and process audits
  3. The Management Representative/Quality Systems Managereither carry out these checks himself or organise and assess them
  4. Common problem solving methodologies like QC story, Fish-Bone diagrams are used to solve the problems.
  5. The results of the problem solving methodology are documented appropriately by concerned personnel and these documents are subject to verification during MRM.

    5.0 ASSOCIATED DOCUMENTS & RECORDS

    DESCRIPTIONFORMAT NUMBERRESPONSIBILITY
    Customer Complaint RecordXXX / QA / 14QA/QC Engineer
    Non conformance Product ReportXXX / QA / 42QA/QC Engineer
    Non conformance ReportXXX / MR / 09Management Representative
    Preventive Action RequestXXX / MR / 17Management Representative

    Example of Procedure for Analysis of Data

    1.0 PURPOSE

    The purpose of the procedure is to establish a system for the identification, collection, and analysis of data to demonstrate the suitability and effectiveness of the quality management system. At XXX, Data analysis includes data generated from monitoring and measurement, internal audits, management reviews, and other relevant sources.

    2.0 SCOPE

    This procedure is applicable to all the following systems and standards

    • ISO 9001: 2020/ API Spec Q1, 9th edition
    • API Spec ….
    • API Spec …..
    • API Spec …..
    • API Spec …..
    • API Spec ….

    3.0 RESPONSIBILITY

    • Management Representative
    • Quality Systems Manager
    • All concerned process heads

    4.0 INPUT

    • Customer satisfaction Feedback
    • Customer Complaints
    • Audit Results
    • Conformity to product requirements.
    • Nonconformities and product failures identified after delivery or use.
    • External provider/Suppliers Performance
    • Quality objectives

    5.0 RESOURCES

    Competent Manpower, Computers, Printer & Internet connection, Stationaries, XXX Procedures

    6.0 PROCEDURE

    • Management Representative reviews the data collected like customer complaints and identifies the statistical techniques for establishing, controlling and verifying process capability, product characteristics.
    • As soon as suitable technique is identified, it is used in the relevant area.
    • The analysis of data provides information relating to;
      • Customer satisfaction
      • Customer Complaints
      • Self – Assessment
      • Audit Results
      • Conformity to product requirements.
      • Nonconformities and product failures identified after delivery or use, provided the product or documented evidence is available to facilitate the determination of the cause
      • Characteristics and trends of process and products including opportunities for preventive action.
      • Suppliers Performance
      • Information on Quality objectives
    • Corrective actions taken are to ensure their effectives.
    • The Data Analysis record is maintained.
    • The data from the above is analyzed periodically (at least once in 3 months) and statistical report is prepared and submitted to the top management (CHAIRMAN) for information and necessary follow-up for the corrective action and continual improvement of the system/area. 
    • Summary of the statistical analysis is produced in the Management Review Meeting.

    6.1 CUSTOMER FEED BACK

    Customer Satisfaction is detailed in procedure for Customer Satisfaction

    6.2 CUSTOMER COMPLAINT

    1. All customer complaints received within XXX are recorded in the customer complaint Record.
    2. It is the responsibility of all managers and staff to report in case of receipt of any customer complaints to the Quality Systems Manager and Management Representative by forwarding such written complaints received from the client. In case of verbal complaints the concerned personnel records such complaint in the customer complaint Record or send a written note to the Management Representative.
    3. The customer complaint is used as a tool for the verification of customer satisfaction. All customer complaints within XXX are logged in the customer complaint record and are subject to the verification of Management Representative, and a review of customer complaints is carried out periodically.
    4. All personnel in XXX have the responsibility to inform the Management for any customer complaints reported verbally or in written format.
    5. Each customer complaint is treated as Non-conformities within XXX and necessary corrective and preventive actions taken accordingly.
    6. No of customer complaints/ or the frequency of customer complaints are monitored in weekly basis and the trend of NCs are reviewed accordingly.
    7. Management Representative summarizes the above with the status of corrective and preventive action and furnish the same for the Management Review.

    6.3 VERIFICATION OF CONFORMITY TO PRODUCT REQUIREMENT

    1. XXX realize that the product conformance are the results of using right personnel on right job, using right material, machinery, tools etc., and well understanding of customer requirements. All personnel performing product manufacturing or providing services are trained to carry out their task in order to meet the product service requirements.
    2. This requirement is being monitored during various stages of the manufacturing process or service by the supervisors and Inspection personnel.
    3. Training needs and records are verified during Management Review Meetings once in 12 months.
    4. All production equipments are checked periodically and monitored for its fitness for the intended use. All measuring equipments are calibrated, validated and checked prior to use. Records are maintained for historical review.
    5. Deviations and non-conformities, trends of NCs, reasons, occurrence and recurrence are recorded and verified periodically, and necessary corrective action and opportunities for preventive measures are verified accordingly.

    6.4 SUPPLIER OR SUB-CONTRACTOR VERIFICATION

    1. In order to maintain the product/service quality, XXX has to be aware of the performance of the vendor/supplier/ sub-contractor that can be managed within this Quality Management System.
    2. XXX follows an approved vendor/subcontractor list and the suppliers and sub-contractors are reviewed once in 12 months.
    3. Data pertaining to each supplier or subcontractor are maintained in the Procurement Department.

    7.0 OUTPUT

    Analysis of Customer feedback, analysis of Supplier performance, Quality objectives status, Analysis of Audit Results, Conformity to product requirements.

    8.0 KEY PERFORMANCE INDICATOR

    All analysis done and related action plans & corrective actions

    9.0 ASSOCIATED DOCUMENTS & RECORDS

    DESCRIPTIONFORMAT NUMBERRESPONSIBILITY
    Master List of Quality ObjectivesXXX / MR / D07Management Representative
    Nonconformance ReportXXX / MR / 09Management Representative
    QHSE Performance AnalysisXXX / MR / 22Management Representative
    Customer feedback formXXX / COM / 04Commercial Officer
    Annual Customer EvaluationXXX / COM / 09Commercial Officer
    Production Monitoring & Delivery StatusXXX / COM / 10Commercial Officer
    Supplier Evaluation FormXXX / PRO / 04Procurement Engineer
    Vendor RatingXXX / PRO / 06Procurement Engineer
    Customer Complaint RecordXXX / QA / 14QA/QC Engineer
    Nonconformance Product ReportXXX / QA / 42QA/QC Engineer

    Example of Procedure for Control Of Non Conforming Products

    1.0 PURPOSE

    The purpose of this procedure is

    • To identify the controls and related responsibilities and authorities for addressing non-conforming product
    • To address detected non-conformities
    • To take action to preclude its original intended use or delivery
    • To authorize its use, release, or acceptance under concession by relevant authorities.

    2.0 SCOPE

    This procedure is applicable to all the following systems and standards

    • ISO 29001: 2020/ API Spec Q1, 9th edition
    • API Spec 6A
    • API Spec 16A
    • API Spec 5CT
    • API Spec 5DP
    • API Spec 7-1

    3.0 RESPONSIBILITY

    • Management Representative
    • QA/QC Engineer
    • All concerned process owners

    4.0 INPUTS

    Final Product/output inspection

    5.0 RESOURCES

    ALL MMEs, trained man power Computers, Printer & net connection, XXX Procedures/QIPs/ Work instructions

    PROCEDURE

    1. The nonconforming Materials during receiving, in-process and final inspection are identified and corrective actions are taken as appropriate.
    2. The nonconforming Materials are dealt with and reviewed by QA/QC Engineer.
    3. The review includes the following.
      • By taking action to eliminate the detected nonconformity.
      • By authorizing its use, release or acceptance under concession by a relevant authority and where applicable, by customer.
      • By taking action to preclude its original intended use or applicable.
      • By taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product/output is detected after delivery or use has started.
    4. Non-conforming product are identified, by means of attachment of a yellow sticker, documented and after evaluation are segregated, to ensure un-authorised use is not permitted prior to disposition action.
    5. Disposition of non-conforming material is made at inspection level, which ensures that where notification to functions affected is required and it can be achieved.
    6. When nonconforming product/output is corrected, that product/output is subjected to re-verification to demonstrate conformity to the requirements.
    7. Records of the nature of nonconformities and any subsequent actions taken including concessions obtained are maintained.
    8. The product/output that does not satisfy the original customer acceptance criteria satisfies that changes / new customer acceptance criteria.
    9. The details of nonconformity and repairs are recorded and maintained.
    10. The repaired or reworked product/output is re-inspected and records are maintained.

    6.1 Responsibility

    1. All department managers and their staff are responsible to implement this procedure in order to attain its objective.
    2. It is the responsibility of QA/QC personnel to identify the non-conforming material immediately after inspection and notifying to the concerned personnel (production/or store).
    3. Production personnel are responsible for segregating or where segregation is not possible, clearly identified and stopped for further processing unless the procedure for disposition action being established. (Refer: Master List of Independent Inspection Personnel)
    4. Storekeeper is responsible for segregating, where possible and following with the concerned supplier/or procurement for disposition action.
    5. The QA/QC Engineer is the final authority of XXX to accept any non-conforming material based on the application and design/product acceptance criteria. The QA/QC Manager may contact the concerned authority (customer/design engineer) for acceptance of such, when required.

    6.2 Non Conformance after product delivery:

     The procedure for addressing non-conformance after delivery of product includes:

    1. Identification of customer complaints otherwise referred as field non-conformances.  .
    2. The customers are notified in the event that product/output not conforming to customer acceptance criteria has been delivered and such notification records are maintained.
    3. The customer complaints are handled by Manager QA/QC and records are maintained. (Refer :Customer Complaint Record – XXX/QA/14)
    4. If the product is under the warranty period, based on the nature of complaint, the course of action towards the satisfactory completion of the complaint is initiated.
    5. The customer is informed in writing about the course of action and if required suitable person is deputed to the customer’s site to attend the complaint.
    6. The customer’s complaint and root cause of nonconformance is analyzed and corrective action is taken suitably to minimize recurrence of similar problems in future.

    6.3 IDENTIFICATION

    1. All non-conforming materials are identified in accordance with this procedure and are recorded in the NCR.
    2. Non-conforming materials awaiting disposition action are identified by yellow sticker (“NON-CONFORMING”) or attached with a round yellow sticker on the material identification card.
    3. Non-conforming material, which cannot be rectified or utilised within the system is identified by red sticker (“REJECTED”) or attached with a round red sticker on the material identification card.
    4. All non-conformance materials are to have non-conformance report filled with disposition action and are followed accordingly.

    6.4 REVIEW AND DISPOSITION OF NON-CONFORMING PRODUCT/OUTPUT

    1. The QA/QC Engineer is responsible for the review of non-conformity of the product/service or the quality system. On behalf of the Chairman, the QA/QC Engineer has the authority and organizational freedom for the disposition action.
    2. All non-conforming product are reviewed in accordance with this Procedure/Contract Technical requirement/or the product/output manufacturing specification (including API-specification and standards).
    3. Where the disposition action established is either repaired or re-work, acceptance with or without repair by concession, the product/output is regarded for alternative applications, or rejected/scrapped.
    4. The QA/ QC Engineer have to agree on disposition, concession or uplift of the non-conforming product/output or return of the non-conforming product/ output to the supplier or company stores. Details of the disposition action taken are recorded on the relevant inspection reports and/or NCR.
    5. Where required by the contract, the proposed use or repair of product/output which does not conform to specific requirement is reported for concession to the customer or customer’s representative. The description of non-conformity that has been accepted and of repair is recorded to denote the actual condition. All such records are maintained in accordance to Manual.
    6. Repair and/or reworked product are re-inspected in accordance with the quality plan and/or documented procedure.

    6.5 Records

    XXX has maintained the records of non-conformities and any subsequent action taken, including concessions obtained in the Non-conformance Product Report.

    7.0 OUTPUTS

    Non conforming output records.

    8.0 KEY PERFORMANCE INDICATOR

    Zero non conforming product

    9.0 ASSOCIATED DOCUMENTS & RECORDS

    DESCRIPTIONFORMAT NUMBERRESPONSIBILITY
    Customer Complaint RecordXXX/QA/14QA/QC Engineer
    Non Conformity Product ReportXXX/MR/42QA/QC Engineer