The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of Management Review in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.
1.0 Process Approach of Process of Management Review


2.0 Turtle diagram of Process of Management Review

3.0 Quality Objective Format
Management Policy Deployment & Related Objectives
Deptt: As on Date: __/__/__
Management objectives
1 – Improve Customer Satisfaction
2 – Zero Defect Products to Customers
3 – Provide a Safe and Healthy Environment in Organization
4 – Continual Improvement through Kaizan
5 – Reduce Overall Costs
6 – Improve Overall Effectiveness of 7M’s (Man, Material, Method, Machine, Measurement, Maintenance, Management)
S. No. | Dept. Key Performance Indicators | 6 | 5 | 4 | 3 | 2 | 1 | COORD-INATOR | STATUS 2022 | UNIT | B.Mark Data | 2023 | |||||
Q1 | Q2 | Q3 | Q4 | T | |||||||||||||
1 | PL | ||||||||||||||||
AC. | |||||||||||||||||
2 | PL | ||||||||||||||||
AC. | |||||||||||||||||
3 | PL | ||||||||||||||||
AC. | |||||||||||||||||
4 | PL | ||||||||||||||||
AC. | |||||||||||||||||
5 | PL | ||||||||||||||||
AC. | |||||||||||||||||
6 | PL | ||||||||||||||||
AC. | |||||||||||||||||
7 | PL | ||||||||||||||||
AC. |
Legend : PL = Planned; AC = Achieved
Note : Bench Mark data may be either from better company than ours or If not available, the target as defined by management is taken.
Support each Indicator with “Cause Analysis” and “Action Plan” for its achievement
HOD Director
4.0 MANAGEMENT REVIEW MEETING MINUTES(DEPARTMENT)
MRM. NO: | MANAGEMENT REVIEW MEETING MINUTES(DEPARTMENT) | Date: | ||||||||||
Department ; / / / | DETAILS | SCORE OF Last Month | SCORE OF Current Month | TARGET OF Last Month | TARGET FOR Next Month | TARGET OF Next Month | ACTION PLAN | TARGET DATE | RESPON- SIBILITY | STATUS | BETTER | |
a). | Results of Internal/External Quality Audits | |||||||||||
b). | Key Indicator Summary | |||||||||||
5S score% | Lowest score of any zone | 75 | ||||||||||
Customer Complaint External (Nos) | Record the Customer complaints received through any mode of communication i.e. e- mail, etc. | 0 | ||||||||||
Customer Complaint Internal (Nos) | Record the Customer complaints received through any mode of communication i.e. e- mail, etc. | 0 | ||||||||||
Customer Return (Lot Rej.) | Includes lot rejection, line rejection and warranty | |||||||||||
Supplier Return | ||||||||||||
Customer Return (Line Rej.) | ||||||||||||
Customer Return (Warranty) | ||||||||||||
Rework in (PPM) | Non conformance means rejection and rework and any concession / deviations. Final Inspection data includes all products / all lines. | 35000 | ||||||||||
Rejection In (PPM) | 10000 | |||||||||||
Material Fault Rejection PPM | ||||||||||||
Material Fault Rework PPM | ||||||||||||
Plating Fault Rework PPM | ||||||||||||
Plating Fault Rejection PPM | ||||||||||||
Production Plan Vs Actual % | Do not calculate on the quantity despatced basis | |||||||||||
Overall Equipment Effectiveness (OEE) % | 80 | |||||||||||
Cost Of Poor Quality | 45000 | |||||||||||
Tool Break Down Hour (hour) | ||||||||||||
Tool Break Down Frequency (Nos) | ||||||||||||
M/c Breakdown Hours (Hours) | Includes mechanical / electrical / electronic breakdowns | |||||||||||
M/c Breakdown Frequency (Nos.) | ||||||||||||
Non conformance due to handling (PPM) | Non conformance means rejection and rework and any concessions / deviations | |||||||||||
Inventory Quality – Red (%) | ———– | |||||||||||
c). | Follow up action from previous MRM. | |||||||||||
d). | Changes that could affect the QMS | Quality Cost.Trainings. | ||||||||||
e). | Recommendation for improvement (suggestion scheme) | |||||||||||
f). | Training | |||||||||||
g). | Resource requirement | |||||||||||
h). | Others | |||||||||||
Attended By: List of Department Team Members |
5.0 MANAGEMENT REVIEW MEETING MINUTES( COMPANY CONSOLIDATED )
MRM. NO: | MANAGEMENT REVIEW MEETING MINUTES( COMPANY CONSOLIDATED ) | Date: | |||||||||
AGENDA POINTS | DETAILS | SCORE OF Last Month | SCORE OF Current Month | TARGET OF Last Month | TARGET FOR Next Month | ACTION PLAN | TARGET DATE | RESPON- SIBILITY | STATUS | BETTER | |
a). | Results of Internal/External Quality Audits | NC raised | |||||||||
b). | Key Indicator Summary | ||||||||||
5S (Company score) % | Lowest sccore of any zone for any “S” will be the company score. | ||||||||||
Customer Complaint (Nos.) | Record the Customer complaints received through any mode of communication i.e. Verbal, phone, fax, letter, e-mail, etc. | ||||||||||
Customer Return (Lot Rej.) | Includes lot rejection, line rejection and warranty | ||||||||||
Customer Return (Line Rej.) | |||||||||||
Customer Return (Warranty) | |||||||||||
Rework PPM | Non conformance means rejection and rework and any concession / deviations. Final Inspection data includes all products / all lines. | ||||||||||
Rejection PPM | |||||||||||
Material Fault Rejection PPM | |||||||||||
Material Fault Rework PPM | |||||||||||
Plating Fault (Domestic) Rework PPM | |||||||||||
Plating Fault (Domestic) Rejection PPM | |||||||||||
Customer Delivery Schedule Adherence (%) | Do not calculate on the quantity despatced basis | ||||||||||
Tool Break Down Hour (plant) (hour) | Includes Domestic/Export | ||||||||||
Tool Break Down Frequency (plant) (Nos) | |||||||||||
M/c Breakdown Hours (plant) (Hours) | Includes mechanical / electrical / electronic breakdowns | ||||||||||
M/c Breakdown Frequency (plant) (Nos.) | |||||||||||
Absenteeism (%) | Includes Authorised and unauthorised absenteeism. | ||||||||||
SMED (%) <30 <20 <10 Minutes | show the % of tools / set ups converted to single digit change over. | ||||||||||
Overall Equipment Effecetiveness (OEE) % | Include Domestic & Export | ||||||||||
Cost of Poor Quality (Rs) | Include Domestic & Export | ||||||||||
ITR (Inventory Turn Ratio) (Ratio) | ———– | ||||||||||
Labour Productivity (Ratio) | Calculate for the choosen line / machine. | ||||||||||
Floor space Utilisation (Rs/Sq.Mtr). | Do not include the floor area occupied by the R&D staff. | ||||||||||
Accident Frequency Rate (Ratio) | Capture all the Minor and Major accidents. | ||||||||||
Accident Severity Rate (Ratio) | Capture all the Minor and Major accidents. | ||||||||||
VAPCO (Value Added per employee cost) (Ratio) | ———– | ||||||||||
Employees Involved in Improvement activities (%) | ———– | ||||||||||
Implemented suggestions per employee (cumulative) (No./Pers./Annum) | ———– | ||||||||||
Sales Turn over ( Net) (Rs. Lakhs.) | Net sales means exclusive of excise and sales tax. | ||||||||||
New Customers added (No.) | All the enquiries converted into the production schedules should be considered. | ||||||||||
New Products added (No.) | |||||||||||
Non conformance due to handling (PPM) | Non conformance means rejection and rework and any concessions / deviations | ||||||||||
Inventory Quality – Red (%) | ———– | ||||||||||
Kaizens documented on the Kaizen sheet format (Nos.) | Show the progressive total for the months. | ||||||||||
Poka Yoke documented on the Poka Yoke format (Nos.) | Show the progressive total for the months. The work station should display the Poka Yoke implemented. | ||||||||||
Model M / Cs created (Nos.) | Show the progressive total for the months. The three steps of autonomous maintenance should be implemented on the machine before handing it over to | ||||||||||
c). | Follow up action from previous MRM. | Attached extra sheet | |||||||||
d). | Changes that could affect the QMS | ||||||||||
e). | Recommendation for improvement (suggestion scheme) | ||||||||||
f). | Training | ||||||||||
g). | Resource requirement | ||||||||||
h). | Others | 1Harassment to the Worker by Account Dept. |