| Process : Management Representative | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Does he know his responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 4.2.3 | Check on random basis that the document distribution with current revision and issue date are being maintained. | |
| 4.2.3 | Check whether the Master Files for the Process Approaches and Relevant Document are being maintained. | |
| 4.2.3 | Check & Verify that the acknowledgement taken from the concerned dept. for the documents mentioned in the document distribution record. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.6 /8.2.2 | Do they have Annual Plan for Internal Quality Audits and Management Review Meeting & the same plan is being followed or not. | |
| 8.2.2 | Check the availability of Department & Month -wise trend graphs made for audit non- conformances for comparison. | |
| 8.2.2 | Review the action taken by the dept. to close the non-conformance are implemented effectively and also review the verification results. (Verify Non Conformity Report with the help of evidences) | |
| 8.2.2 | Are they using proper check list for Internal Audit covering all the requirement of ISO/TS- 16949: 2002. | |
| 5.6 | Check whether all the clauses of ISO/TS are being discussed during management review meeting.( Key Performance Indicators must be reviewed in MRM ) | |
| 5.6 | Check whether the periodic follow-up being done with the concerned HOD’s for the points raised during management review meeting. (Verify the current status of the Minutes of Management Review Meeting report ) | |
| 5.6.2 | Check whether the Overall Cost of Quality for the Organization are being calculated. | |
| 5.6.2 | Check whether the Action Plan is being taken from the concerned dept. for reducing cost of quality. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same is made. i.e.K.P.I. Trends |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Check whether the Inter-relation Matrix of the department is displayed at appropriate place and do they aware about the inter- relations with the other department | |
| 4.2.4 | Check whether the Record Matrix for all the Quality System Documents made and displayed at appropriate place. Also verify that, the documents are located as mentioned in the record matrix. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : Engineering | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Are they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart | |
| 4.2.1 | Do they have Procedures & Formats of APQP, New Parts Development , Handling ECN, Supplier Selection , Resource Management, Initial Supply Control, in line with TS Standards. ( Verify the effectivness of the procedures ) | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 4.2.3 | Check whether the distribution records are being maintained whenever new or revised documents issued. | |
| 4.2.3 | Check whether the List and Distribution records are being maintained for external origin documents. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 4.2.3.1 | Check whether the engg. Drawings and all relevant documents are being revised in case of ECN received from customer. (i.e. find out any of the engineering change made in process and review the PPAP file revised accordingly and document issue record.) | |
| 7.1 | Check whether the APQP study are being carried for all the new components parallel with Time Planning Chart. (Find out any component being developed in Tool Room and co-relate the same with APQP stages). | |
| 7.3.6 | Check whether the PPAP files are being made during Pilot Lot Production of the new components and submitted to customer. (i.e. Find out any component for which Pilot Lot being manufactured and co- relate the same with PPAP file.) | |
| 7.3.6 | Check whether the PPAP files for existing components are being made . (Verify any one of the existing part and relevant PPAP documents) | |
| 7.3 | Check whether APQP & PPAP files consist all the documents as per Check List for APQP & PPAP. | |
| 7.3.6 | Check whether the Mistake Proofing, Productivity and Cost Saving concept are being considered during tool designing. | |
| 7.3.2.2 | Check and co-relate the Process Control Sheet with relevant Control Plan. | |
| 7.3.6 | Check whether the Action Plans are being made on the basis of feedback received from customer for new components. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.3.2 | Check whether the Bench Marks during APQP are decided on the basis of competitor data or data of similar products. | |
| 7.5.1.5 | Check whether the Tool Progress Chart are being made & followed in case Tools are fabricated from outside agency. | |
| 7.5.1.1 | Check whether the Control Plan Compatible with FMEA. | |
| 4.2.3 | Date of implementation of engineering change is being maintained ( ECN Records ). | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. (Verify the list of documents handed over during transfer of part for production ) | |
| 6.3 / 6.4 | Do they have List of Infrastructure & Work Environment and actions have been taken where available infrastructure is not good. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement? | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made. i.e. On Time Submission of PPAP. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Check whether the Inter-relation Matrix of the department is displayed at appropriate place and do they aware about the inter- relation with the other department | |
| 4.2.4 | Check whether the Record Matrix for all the Quality System Documents made and displayed at appropriate place. Also verify that, the documents are located as mentioned in the record matrix. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process: Plant Maintenance | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 7.5.1.4 | Verify & co-relate the Breakdown Maintenance Report & Preventive Maintenance Schedule with History Cards. ( Check for availability of P.M.Plan Vs Actual status) | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.2.3 | Review the History Card, if any problem repeated for any critical machine then proper analysis is being done.( Verify the action plan for Improvement ) | |
| 7.5.1.4 | What is their system of Predictive Maintenance and are they using proper checklist for the same. | |
| 7.5.1.4 | On the basis of history card , do they prepare predictive maintenance plan & follow the same. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made. i.e. Key Performance Indicators. | |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 7.5.1.4 | Are they maintaining Pending Job Register for pending jobs related with maintenance? | |
| 8.5.2.2 | Review the process and Check that Preventive actions are being implemented where any problem likely to occur and review also Effectiveness & Efficiency parameter for the same.. | |
| 7.6.2. | Check whether all the measuring devices are properly calibrated & identified i.e. Pressure Gauges, Welding Machine Instruments, Tachometer or speedometer. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 6.3 | Do they have List of Infrastructure & Work Environment and actions have been taken where available infrastructure is not good.Check for availability of contingency plan. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement? | |
| 6.4 | Whether the safety devices are effectively implemented in shop floor. Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : Stores & Despatch | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 8.5.2.2 | Review the process and Check that Preventive actions are being implemented where any problem likely to occur and review also Effectiveness & Efficiency parameter for the same, are they are likely to fail from target. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.4.3.2 | Do they have List of Direct on Line Items and are they updating the same periodically. | |
| 7.4.1 | Do they have list of Process Consumables and Machine Spares indicating the sources. | |
| 7.5.5 | Check and co-relate whether the material is being issued on the line as per the requirement of Bop /raw material given by In-charge Planning. | |
| 7.5.5 | Check & Physically verify that proper monitoring of KANBAN system is being done as per the norms decided. ( Verify the availability of Inventory Norms ). | |
| 7.5.5 | Check whether the material lying at Receipt Store indicating the Inspection and Test Status of the goods. | |
| 7.5.5 | Check & Co-relate that the Weekly Plan for PPC made on the basis of stock statement & Customer requirement. | |
| 7.5.5 | Are they maintaining the extra freight paid record and are they taking action to avoid the extra freight in future. | |
| 7.5.5 | Check whether the corrective actions are being taken and recorded in case of Delivery Performance Rating is less that 100%. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.5 | Do they intimate their Out-station Customer (Distance>200 Kms.) Through Advance Shipment notification at the time of dispatch. | |
| 7.5.5 | Do they have packing instructions for all the finished goods to be dispatched? And also verify that material is being packed as per the Packing Instructions. | |
| 7.4.3.2 | Check whether the DOL items are being received along with DOL Stickers. | |
| 7.5.5.1 | Check whether the stock of the material at incoming stages are being maintained as per Inventory Norms. | |
| 7.5.5.1 | Check what is the criteria or basis for deciding Inventory Norms . | |
| 7.5.5.1 | Are they calculating the Inventory Turnover Ratio and what is their target. Verify the Trend of inventory turnover ratio. | |
| 7.5.5.1 | Do they have any action plan for reducing inventory. | |
| 7.4.1 | Are they maintaining the List of Minimum Spares / Consumables required. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.5.1 | Do they have any disposal system for slow moving or obsolete material lying at store and are they making action plan for disposal. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : Purchase | ||
| Date : | Name Of Auditors : | |
| Time : | Name Of Audittees : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. (Purchasing, Supplier Selection & evaluation, Supplier Development etc.) | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 7.4.3 | Check whether the Vendor Capability Assessment is being carried out before selecting the vendor. | |
| 7.3.6 | Are they receiving all the applicable PPAP documents from the supplier during new sample submission? (Verify the List of PPAP Documents ) | |
| 7.4.1 | Do they have List of Approved Vendors for Job Work Material, BOP,. Raw Material Process Consumables and Machine Spares. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.4.1.2 | Are the entire supplier certified to ISO-9000 or they have plan to get certification and also verify the progress being done by supplier for getting ISO-9000 certification. | |
| 7.4.1.2 | Check whether the System Audit of ISO-9002 supplier are being carried out as per ISO/TS- 16949:2002 Check Sheet. ( Verify the Supplier Audit Check sheet ) | |
| 7.4.3.2 | Do they have any documented criteria for declaring any item as Dol or Non-DOL. Also verify that that criteria is being followed. | |
| 7.4.3.2 | Do they have DOL items Audit Plan for verifying the Quality Status of the lots of the DOL items. | |
| 7.4.1.2 | Check whether the Follow-up audit is being carried out after target dates for verification of the corrective actions against supplier audit. | |
| 7.4.3.2 | Are they considering the Extra Freight and Line Stoppage factors during calculation of Vendor Performance Rating. | |
| 7.4.3.2 | Do they receive Corrective Action Report in case Vendor Delivery Rating observed less than100%. | |
| 7.4.3.2 | Do they receive Corrective Action Report in case of Quality Problems (QPCR). | |
| 7.4.3.2 | Check whether the Purchase Order indicating the 100% On-time delivery requirement and Inspection Criteria. (Packing instructions & mode of transports / special requirements) |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.4.1 | Check whether they are dispatching vendor delivery schedule letters on time. | |
| 7.4.1 | Check whether the Schedule vs. Supply statement are being made and | |
| 7.4.3.2 | Are they maintaining the extra freight paid record which is paid due to vendor mistake and are they taking action to avoid the extra freight in future. | |
| 7.4.3.2 | Do they have List of DOL Items and are they updating the same periodically. | |
| 7.4.1 | Do they have list of Process Consumables and Machine Spares indicating the sources. | |
| 7.4.1 | Check whether the amendment in BOP/RM requirement given by In-charge- Planning is incorporated in the Vendor Schedules. | |
| 7.4.1 | Are they maintaining the Pending Purchase Order File for follow-up with vendors. | |
| 5.1.1 | Do they monitor & make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.4.1.3 | Check the criteria of Vendor selection in line with Procedures. Verify at random the evaluation sheet of any of the running vendor. | |
| 7.4.2 | Do they inform the Vendor Rating to concerned vendors for improvement | |
| 7.4.3.2 | Do they have any action plan for Vendor Upgradation. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : PPC | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission . | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 7.5.1.6 | Check & Co-relate that the Weekly Schedule for Production Dept. is being made on the basis of Inventory Status and Dispatch Schedule received from Dispatch Section. | |
| 7.5.1.6 | Do they prepare the Weekly Production Plan for each section and send to the respective section In- charge. | |
| 7.5.1.6 | Do they submit the weekly Raw Material /BOP requirement to Purchase Deptt. | |
| 7.5.1.6 | Check whether they revise the production plan and send to the concerned section incharge ,in case of amendment in schedule received from Mktg. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.1.6 | Do they make Shop-wise Monthly trend graph (Actual Production Vs Production Planned.) | |
| 6.4.4 | Check whether the Shop-wise OEE trend Graphs are being made and action are being taken where OEE observed less. | |
| 7.5.16 | Are they getting Countermeasure Report from concerned section in case of production failure. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 6.3 / 6.4 | Do they have List of Infrastructure & Work Environment and actions have been taken where available infrastructure is not good. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. | |
| 8.4.1 | Do they monitor their Key Performance Indicator & Analyse for Failures. Do they take preventive measures to eliminate such failures. | |
| 7.2.2.2 & | Do they Maintain : | |
| 7.2.3 | a) Master List of Products – Customer & Model | |
| Wise. | ||
| b) List Of Machines & equipments with capacity. | ||
| c) Partwise No. of Tools & respective machine | ||
| capacity requirement. | ||
| d) Annual & Monthly Delivery Requiremets – | ||
| Customerwise. | ||
| e) Cycle time for all the operations. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 6.3.2 | Do they know the contingency plan to meet Customer’s Requirements | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process: PRODUCTION | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission . | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 7.5.1.6 | Are they following Monthly / Weekly Production Plan and correlate the same with daily loading plan for critical machine. | |
| 8.2.3 | Check whether all the relevant Process Sheets/Work Instructions are displayed on the machine for all the components while in operation. Are they properly controlled & Legible. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.3.2.2 | Review the fitment/critical function of the products being manufactured and check the fitment/critical dimensions are highlighted in process sheet as Ma/Cr. | |
| 7.5.2 | Check whether Process Qualification of all the components have been made and co-relate the Parameter finalized with the parameter monitored on machine and mentioned in process sheet. | |
| 8.2.3.1 | Check and Co-relate the Process Sheets with Relevant control Plan for the dimensions. | |
| 6.3.2 | Do they have Contingency Plan for the Critical eventualities (I.e. Critical Machines, Tools ,Machines, Tools, Jig& fixtures) and do they made any action plan whenever there is non availability of source for the same. | |
| 4.2.3 | Check whether the Uncontrolled copy of the Work Instruction/Procedures or photocopy of the control stamped W.I./Procedures are being used. | |
| 7.5.2 | Check whether the machine parameters of special processes are being monitored and recorded. ( PPM ,FEED,Pressure, Shut Height etc.) | |
| 7.5.1.6 | Check whether the Daily Production Records are being maintained. | |
| 8.3.2 | Review the Rework & Rejection status of the shop and verify that re-inspection of the reworked pieces & proper disposal of scrapped parts. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.1.2 | Are they conducting SPC (Attribute/Variable) for Cr/Ma Characteristics and action plans are being followed where Cp/Cpk value found less than 1.33. | |
| 6.4.2 | Check whether the 5-S & Safety Instructions are displayed at the appropriate places and being effectively implemented. | |
| 8.3.4 | Review the Inspection records , if production is carried out under any deviation then, under deviation note approved from Head-QA. (Verify Deviation Notes ). | |
| 7.5.3.1 | Check whether the Inspection & test Status of the Products In-process is being maintained as per the Prescribed Procedure. | |
| 8.2.3.1 | Do they have identified & displayed any reaction plan for taking action immediately on the Process Non-conformances. | |
| 7.5.3.1 | Check whether the Product Identification and Traceability is being maintained. Verify the identification of Master samples & Limit samples . | |
| 7.5.2 | Check & Co-relate the Process parameters mentioned in process Sheets with the parameters finalized in Process Qualification Records. | |
| 8.3.2 | Check whether Rework Are has been identified & Rework Instructions Displayed at appropriate place. | |
| 8.5.2. | Check whether the daily non-conformances register is being maintained & co-relate the same with the rejection lying at shop floor. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.5.2 | Are they making summary of the non-conformances observed on daily basis and are they taking corrective action for the same. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . i.e. Rejection, Rework, Plan Vs Produced etc. | |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 8.5 | Are they maintaining the Before and After Status for the Projects where Mistake Proofing done.(This may be recorded in the format of Kaizen Projects) | |
| 8.2.3 | Check whether the machine -wise OEE trend Graphs made and analysis done where OEE found Less. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 7.5.2 | Check whether the Operators are adequately qualified for operation . ( Verify the Skill Matrix ). | |
| 8.5.2.2 | Review the process and Check that Preventive actions are being implemented where any problem likely to occur and review also Effectiveness & Efficiency parameter for the same, are likely to fail from target. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.5 | Check whether the Packing Instructions displayed if On-line packing is being done. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. | |
| 8.2.4 | Do they carry out the inspection of the first of Pieces processed at the time of setting. (FOP -First of Production Approval). | |
| 8.2.4 | Check whether the Recording of the FOP and Patrol inspection is being carried out. | |
| 7.5.1.3 | How do they inform the Maintenance department regarding Die Repair ? Do they verify & record the inspection results whenever there is loading of Die after maintainence or repair ? | |
| 8.2.4 | Do they have the Inspection Reports for the Product found non-conforming during Patrol Inspection being carried out. | |
| 8.2.4 | Check whether the Final Inspection is being carried out for the components, which are directly submitted to the dispatch section after completion of the process.(Final Inspection of the Components arenot being done by the QA Dept.) |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.2.4 | Do they have Final Inspection Standards or customer Specified Standard for the components being processed. | |
| 6.2.2.2 | Do they have identified Training needs for their operator’s Skill Upgradation.? Is there any annual Training plan / Schedule ? | |
| Signature of Auditors Signature of Audittees | ||
| Process : HR | ||
| Name Of Auditors : | Date : | |
| Name Of Audittees : | Time : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission . | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 6.2.2 | Check whether the Training Programmes are being held as per the Monthly/Annually Schedule. | |
| 6.2.2 | Check whether the Induction Trainings are being Provided to New Entrant and Records are being maintained. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 6.2.2 | Check whether the Monthly Schedule consist On The Job Training requirements. | |
| 6.2.2 | Are they getting feedback from the participants after completion of training programme. | |
| 6.2.2 | Check whether the Training Effectiveness assessment frequency is defined & being carried out as per plan. | |
| 6.2.2 | In case Skill Improvement is not found during Effectiveness Assessment , Verify the Action Plan made for improvement in future. | |
| 6.2.2.4 | Check whether the Job Description Manual Updated whenever new designation introduced in the organization. | |
| 6.2.2 | Check Competency Norms and Matrix for all the Critical Stages in the Departments have been made. | |
| 6.2.2 | Are they identifying the training needs before imparting trainings. | |
| 6.2.2 | Check whether Attendance Records for the Training Programmes are being maintained. | |
| 6.2.2 | Do they have Plan Vs Actual Trend Graphs for the Training Programmes. | |
| 6.2.2.4 | Check whether the suggestions are being received. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 6.2.2.4 | Check whether the assessment of the valid suggestions are being carried out properly by section in charge(s). | |
| 6.2.2.4 | Do they have any Evaluation criteria for deciding Prize for the valid suggestions received. | |
| 6.2.2.4 | Do they have decided the schedule for Empowerment Assessment of the Employees and the same is being followed. | |
| 6.2.2.4 | Check whether the Action Plan made where discrepancies found during empowerment assessment. | |
| 6.2.2.4 | Do they have Monthly Trend Graphs for No. of Suggestions Received. and no. of suggestions implemented. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . i.e. Training Scheduled Vs Actual, No. of Suggestions Received Vs No. of Valid Suggestions, Down Time due to Manpower, Employee Turnover Ratio, Skill Enhanced Trend Through Training etc. | |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 6.3.2 | Do you have contingency plan for Resource related eventualities. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 6.3 / 6.4 | Do they have List of Infrastructure & Work Environment and actions have been taken where available infrastructure is not good. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : Unit Head | ||
| Date : | Name Of Auditors : | |
| Time : | Name Of Audittees : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Does he aware about Company Quality Policy, Vision & Mission | |
| 5.5 | Check whether the company objectives (Business Plan) are identified on the basis of Quality Policy. | |
| 5.5 | Does he knows his responsibilities & authorities for achieving the departmental objectives. Check the availability of organisation chart. | |
| 4.2.1 | Does he have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5 | Check whether he has made any road map or action plan to achieve the company objectives . | |
| 5.4.1 | Check whether the monitoring of Business Parameters are being done. | |
| 5.1.1 | Does he have trend graph for the objectives defined in Business Plan. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.1.1 | Check and review the Monitoring of individual departmental performance is being done as per plan. ( MRM Report ) | |
| 8.5 | Check whether the Review of Kaizen Projects are being done . Check whether the Continuous Improvement Projects are being identified on the basis of Business Parameters. | |
| 6.4 | Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process: Tool Management | ||
| Date : | Name Of Auditors : | |
| Time : | Name Of Audittees : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission . | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives? Check the availability of Organisation Chart . | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 7.5.1.5 | Do they have Master list of Tooling and are they updating the same whenever new tool received . | |
| 7.5.1.5 | Check & verify physically that, Breakdown reports are being received for the tools lying at Tool Maintenance dept. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.1.5 | Are they up-dating the Tool Breakdown History in Tool Histoy card. | |
| 7.5.1.5 | Do they have any Preventive maintenance schedule for Press Tools and verify that the schedule is being followed. | |
| 7.5.1.5 | Are they getting comments of the Shift Supervisor after repairing and trial of the tool. | |
| 7.5.4.1 | Check whether the Identification of Customer Supplied Product Tools are being done properly for ownership. | |
| 7.5.1.5 | Check whether Tool Status cum Rectification Reports are being maintained during loading and unloading of the tool for recovery. | |
| 7.5.1.5 | Do they receive the Tool Breakdown report from concerned Shift Incharge or observation from std room during validation for repairing the jig/fixtures | |
| 7.5.1.5 | Are they up-dating the Tool Breakdown History Card after trial of the repaired tool | |
| 7.5.1.5 | Check and Co-relate the Tool History Record and Tool Breakdown Reports. |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.1.5 | Whether the product is inspected after tool repair & recorded in Inspection Sheet. Verify the records. Does any procedue exists for the same. ( Verify QA / Prod. Approval after repair) | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . i.e. B.D. Hrs Trend Graph | |
| 5.1.1 | Do they have done analysis and make any action plan for achieving their Effectiveness and Efficiency target and are they following the same. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. | |
| 8.5.2.2 | Review the process and Check that Preventive actions are being implemented where any problem or customer complaint likely to occur and review also Effectiveness & Efficiency parameter for the same, are they are likely to fail from target. | |
| 7.5.2 | Check whether the Operators are adequately qualified for Tool Repair . ( Verify the Skill Matrix ) | |
| 6.4 | Whether the safety devices are effectively implemented in shop floor. Check the condition of 5S. | |
| Signature of Auditors Signature of Audittees | ||
| Process : Quality Assurance | ||
| Date : | Name Of Auditors : | |
| Time : | Name Of Audittees : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 5.5 | Check whether the departmental objectives are identified on the basis of Quality Policy. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives. Verify the Organisation Chart. | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 8.5 | Do they have identified the continuous improvement projects to achieve the departmental objectives and improvements in Audit Results, Conformity to Product Requirement. | |
| 6.4 | Whether the safety devices are effectively implemented in shop floor. Check the condition of 5S. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Receiving Inspection | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 7.4.3 | Do they have any list of Inspection Quality Standards for all the items. (BOP, Raw Material, Job Work Items) and are they updating the same whenever new item added ? Whether DOL items are identified & approved supplier list maintained ? | |
| 7.4.3.1 | Check whether the verification of the each lot of Non- DOL Items is being done and recorded. (BOP, Raw Material, Job Work Items). | |
| 7.4.3.2 | Do they receive the Dimensional Report with each lot of the DOL/Non DOL from the vendors. | |
| 7.4.3.2 | Check & verify that, material test report of the material is being received from the vendors with every lot. Are they verifying the major characteristics (e.g. Hardness , Penetrations etc.) | |
| 7.4.3.2 | Have they maintained a list of Inhouse inspection & test instruments for carrying out Inspection & testing activities. | |
| 7.4.3.2 | Do they have any plan for Third part inspection/test of Incoming parts & whether the frequency have been defined. | |
| 8.2.4 | Check whether the Quality of the Product being monitored in case of any BOP/Raw material issued due to urgent production requirement. | |
| 7.1.2 | Do they refer Zero Defect Sampling Plan for selecting the sample size during inspection. If no, Which sampling method they follow & is it effectively implemented. | |
| 7.4.3 | Do they get Under Deviation Note approved from Head- QA whenever there is urgent requirement and part is not conforming the requirements. (Verify Deviation Records) | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.5.1.1 | Do they raise & receive Quality Problem Countermeasure Report from the vendors in case of non- conformances observed in Non-DOL / DOL Items ( NCs from Internal/Inhouse Customers & from the External Customers ). | |
| 8.5.2 , 8.5.3 | Do they verify the effectiveness of Corrective & Preventive actions furnished by vendors in case of NCs. How they Close the QPCR. | |
| 8.4, 8.5 | Are they carrying out Supplier Quality Rating. What are the criteria for Rating. How do they Inform the same to the vendors. Is there any vendor upgradation plan for improvement in their quality. | |
| 7.4.3.2 | Do they examine and give their remarks on the test report received from vendor for DOL items. | |
| 7.4.3.2 | Do they have any DOL item Audit Plan for verification of the Quality Status of the DOL items periodically and are they following the same plan. | |
| 7.4.3.2 | What is the criteria for declaring any item as a DOL Item and are they conducting Audit of the items to be declared for DOL Supplies. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 | Do they record the COPQ due to BOP items ? | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Product Audit | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 8.2.2.3 | Check whether they have made any schedule for product audit and that is being followed. | |
| 8.2.2.3 | Do they have audit check list for all product being manufactured considering customer specific requirement,drawings,packing & product data & audit is being done as per check list ? | |
| 8.2.2.3 | Do the have a list of qualified auditors & and audit is being done by qualified auditors ? | |
| 8.2.2.3 | Check whether corrective & preventive action is being taken for any non-conformity observed & effectiveness of action taken is also being measured. | |
| 5.1.1 , 8.4 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Final Inspection | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 8.2.4 | Do they have Component Wise Matrix Chart indicating the responsibilities for final inspection of the finished goods being manufactured in the different shops. | |
| 8.2.4 | Do they have concession records for the material dispatched under deviation after getting approval from customer.(I.e. Co-relate & Verify the same with the Under Deviation Note approved for in-house production of any component.) | |
| 8.2.4 | Do they have Final Inspection Standards/Customer Specified Standards/ Visual Aids for all the components. | |
| 7.1.2 | Do they refer Zero Defect Sampling Plan or sampling plan specfd. By customer for selecting the sample size during inspection.(Review the No. of Samples mentioned in Inspection Report) | |
| 8.2.4 | Check whether the recording of the final inspection is being done. | |
| 8.2.2.3 | Check whether the Dock Audit of the material lying at dispatch store is being conducted and recording is being done. | |
| 8.2.2.3 | Do they have relevant checkpoints to be verified during Dock Audit. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.5.2 | Check whether the Inspectors are adequately qualified for Inspection. ( Verify the Skill Matrix ). | |
| 6.2.2.2 | Do they have identified Training needs for their inspector’s Skill Upgradation.? Is there any annual Training plan / Schedule ? | |
| 7.5.5 | Do they have packing instructions for all the finished goods to be dispatched? And also verify that material is being packed as per the Packing Instructions. | |
| 7.5.5 | Check whether the material lying at dispatch store indicating the inspection & test status. | |
| 8.4 | Are Reaction Plan for Various types of Defects Displayed in concerned shop for containment actions ? | |
| 8.4 | Do they maintain segregation/rework records ? | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Control Of Non Conforming Products | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 8.3 | Are the responsibilities and authorities for dealing with non-conforming product defined in the procedure? | |
| 8.3 | Do the procedure address identification and control of non-conforming products to prevent unintended use or delivery? | |
| 8.3 | Do the procedure address the ways of disposition of the non-conforming product in form of rework, use-as it is, alternate use? | |
| 8.3 | Are records & nature of non-conformities maintained? | |
| 8.3 | Is re-verification carried out for the corrected product? | |
| 8.3 | Are appropriate actions taken in case of a non- conformity detected after delivery of the product, after analyzing the effects of non-conformity? | |
| 8.3.1 | What is the criteria of considering suspected products as non-conforming materials (e.g. Lost Test Status, materials tested with instrument out of calibration and obsolete materials )? | |
| 8.3.2 | Do work instructions for re-inspection of re-work products for the type of defects exist? | |
| 8.3.3 | How do they inform the Non Conformity to their immediate customer ? | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.3.4 | Do they maintain Deviation Records ? | |
| 8.4 | Do they analyse the Non Conformity on Daily & Monthly Basis? | |
| 8.4 | Do they initiate CAPA for eliminating / Reducing the Non Conformities ? | |
| 8.4 | Are Reaction Plan for Various types of Defects Displayed in concerned shop for containment actions ? | |
| 8.4 | Do they maintain segregation/rework records ? | |
| 8.4 | Do they update / revise the Control Plan / FMEA/PFC/Inspection Standards etc. as a result of CAPA ? | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 | Do they record the COPQ due to NC items ? | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Callibration | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 7.6.2 | Do they have Master list of Instruments & gauges & their Locations | |
| 7.6.2 | Do they maintain callibration schedule for every equipments & gauges. | |
| 7.6.2 | Do they have a list of Accredited External laboratories for carrying out Callibration. | |
| 7.6.2 | Do they update the History card of individual instruments | |
| 7.6.2 | Are all the gauges/instruments are traceable (whether callibrated or not & due dates of callibration etc.) | |
| 7.6.2 | Check whether the records for the rejected and deviated instruments are being maintained and status is mentioned on the instruments in case being used for inspection. | |
| 7.6.2 | How do you communicate in case the lot shipped is suspected being made as per rejected gauge/instrument | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Callibration | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 7.6.1 | Do they have schedule for conducting Measurement System Analysis of all the equipments identified from Control Plans. | |
| 7.6.1 | Do they have any action Plan, in case of R & R found Unsatisfactory. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| Lab Management | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 7.6.3.2 | Do they have a list of Internal Lab scope & External Lab scope. | |
| 7.6.3 | Check whether the environmental parameters are being monitoring and recorded. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Layout Inspection | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 8.2.4.1 | Do they have Master list of products. | |
| 8.2.4.1 | Do they have Layout Inspection Schedule for all regular items processed in the plant (Review the same, is it covering all the items) | |
| 8.2.4.1 | Check whether the Layout Inspection of the components are being done as per the schedule and recorded. | |
| 8.2.4.1 | Check & verify that are they taking corrective action whenever any non-conformance observed during Layout Inspection. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| Process Audit | ||
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 8.2.2.3 | Do they have audit check list for all product being manufactured considering customer specific requirement,drawings,packing & product data & audit is being done as per check list ? | |
| 8.2.2.2 /8.5.2/8.5.3 | Check whether the Process Audits are being carried as per schedule and Corrective Action being taken where non-conformances observed. | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| Validation | ||
| 4.2.1 | Do they have Procedures / work Instructions & Formats defined for executing the work. Is it effectively implemented ? | |
| 7.6.2 | Do you have a plan for Validation of Jigs & Fixture / Panel Checkers. | |
| 7.6.2 | Are the plan being effectively adhered. | |
| 7.6.2 | Check & verify that, all the parameters are being checked as per drawing / check list during validation and being recorded. | |
| 7.5.2 | Do you have a plan for process validation & is it effectively adhered. | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| Control of Dawing & ECN | ||
| 4.2.1 | Do they have Procedures / work Instructions & Formats defined for executing the work. Is it effectively implemented ? | |
| 4.2.3.1 | Do they maintain drawing control register ? | |
| 4.2.3.1 | Do they maintain ECN register. (Verify any of the ECN being effectively implemented )? | |
| Handling of Customer Complaints | ||
| 4.2.1 | Do they have Procedures / work Instructions & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.5.3 | How do they Communicate the Customer Complaints to the concerned department as well as the top management ? | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 7.2.3 , | How do you communicate the CAPA and NC part being | |
| 8.3.3 | shipped to the customers. Do they have any Time Frame | |
| decided for Customer Complaint Handling (e.g. Time for | ||
| Containment action, Corrective action, Preventive action | ||
| etc.) | ||
| 8.5.2 , 8.5.3 | Do they determine the causes of non-conformity & accordingly initiate CAPA ? | |
| 8.5.2, 8.5.3 | Do they review the Customer complaint status (e.g. Monthwise, shopwise, modelwise,4M distribution, pareto analysis, Cause & effect Diagram etc. ) | |
| 8.5.2, 8.5.3 | Is there any criteria for closing the QPCR against Customer Complaints ? | |
| 8.5.2, | Do they maintain the record of Segregartion / Repair | |
| 8.5.3 | done as containment action against customer complaints. | |
| 8.5.2.2 | Do they use error proofing techniques as CAPA? Verify the Records. | |
| 8.5.2.3 | Do they apply to other similar processes & products the CAPA & Controls implemented to eliminate the cause of non-conformity. ( Horizontal deployment ) | |
| 8.5 | Do they update & record the Non conformity & CAPA details in relevant documents ( e.g. FMEA , Control Plan , Process Flow Diagram , Check sheets, Inspection standards , Visual Aids , Process Control sheets , Product history sheets etc. ) |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| Signature of Auditors Signature of Audittees | ||
| Process : Marketing / Business Development | ||
| Date : | Name Of Auditors : | |
| Time : | Name Of Audittees : | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 5.3 | Do they aware about Company Quality Policy, Vision & Mission. | |
| 4.2.1 | Do they have Procedures & Formats defined for executing the work. Is it effectively implemented ? | |
| 5.4.1 | Are the Quality Objectives deployed in the marketing department? i.e. Same Objectives as determined along with Quality Policy or Supporting Departmental Objectives. | |
| 5.5 | Do they know their responsibility & authority for achieving the departmental objectives. Verify the Organisation Chart. | |
| 5.5 | Check whether they have made any road map or action plan to achieve the dept. objectives and are they following the same or not. | |
| 5.5.3 | Review the Communication Matrix of the department, is there any communication missing which is provided by the department and check is it displayed at appropriate place. | |
| 8.3 | How customer is informed promptly, when non-conforming products have been dispatched to them? (If not covered by QC ) | |
| CLAUSE NO. | ITEMS TO BE AUDITED OR GUIDELINES FOR AUDIT | AUDIT OBSERVATIONS |
| 8.2.1 | Is method of measurement of customer satisfaction / perception determined? i.e. customer feedback, customer audits, customer survey, feedback to obtain product image in the market, handling customer complaints, increased market share, repeat orders, cost effectiveness, enhance met in product properties, product development and innovations, etc. | |
| 8.2.1 | Verify the Corrective & preventive actions in case the Request For Quotations ( RFQs) are rejected. | |
| 7.2.2 | Is the output from the marketing department communicated to the relevant departments? Verify. | |
| 6.2 | Is the competence defined for the personnel performing marketing process? | |
| 6.2 | Are these competence requirements complied with? | |
| 5.1.1 | Check whether the Effectiveness Indicators are identified by the department and trend graphs for the same made . | |
| 5.1.1 , 8.4 | Do they have done analysis and make any action plan for achieving their target and are they following the same ? | |
| Signature of Auditors Signature of Audittees | ||
