Example of documentation template for Process of Product Safety in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of Product Safety in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

Example of documentation template for Process of Identification of special characteristics in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of Identification of special characteristics in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach for process of Identification of special characteristics

2) Turtle Diagram for process of Identification of special characteristics

3) LISTING OF SPECIAL CHARACTERISTICS

Part Name:                                                                                Part Number:

Customer:                                                 

Preliminary Final
Sr. No.Description of Special CharacteristicsSpecification & TolerancesReason for Spl CharacteristicsControl MechanismRemarks
 ProcessProduct (Refer Notes below)  
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       

Note: Reason for Special Characteristics are Given below:

F/F =Fit / Function;                              

R =Regulatory Requirement                   

E=Environmental 

S=Safety Requirements;                     

CP=Customer Prescribed

These special characteristics must be taken care while formulating PFMEA & Control Plans.

                                                                                                                                                         (Signature)

Example of documentation template for Production Part approval Process (PPAP) in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Advanced Product Quality Planning (APQP) in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach for Production Part approval Process (PPAP)

2.0 Turtle Diagram of Production Part approval Process (PPAP)

Example of Production Part Approval Process of SHAFT COMP., GEAR SHIFT

List of documents submitted

Part Name : SHAFT COMP, GEAR SHIFT                                              Part No. & Rev:                     N8080530  Rev No : L4/d Customer :                                                                                                      Plant Location:   PPAP Submission Level :                                                                             Initial
Sr No.Document TitleApplicable Y/NSubmitted / RetainedRemarks
1List of documents submittedY  
2Design Records Bill Of Material Drawing Test Standards  Y Y N  
3Engineering Change DocumentsN  
4Customer Engineering ApprovalN  
5Design FMEAN  
6Process Flow Diagram Overall Process Flow (for Assembly)  Y  
Process Flow Chart (for Feeder shop & Assembly)
7Process FMEAY  
8Dimensional ResultsY  
9Material Performance Test ResultsY  
10Initial Process Study Control Chart Pp, Ppk Calculation Sheet  Y Y  
11Measurement System Analysis Studies MSA for variable characteristics MSA for attribute characteristics  Y Y  
12Qualified Laboratory DocumentationN  
13Control PlanY  
14PSW Weight Calculation SheetY  
Y
15Appearance Approval ReportN  
16Bulk Material Requirements ChecklistN  
17Sample ProductY  
18Master SampleY  
19Checking AidsY  
20Records of Compliance With Customer-Specific Requirements List of approved TIER 2 suppliers Process Qualification Records   
Y
N

Prepared by:xxxx                                                                                 Date:xx.xx.xxxx

Checked by:xxxx                                                                                          Date:xx.xx.xxxx

Approved by:xxxx                                                                                        Date:xx.xx.xxxx

CONTROL PLAN
 Prototype                   Pre-launch            ProductionKey contact/phone : xxxxDate (Orig.) : xx.xx.xxxxRev No.02/.Date : xx.xx.xxxx
 
Control plan Number :CP/SGS/28
    Part Number/Latest change level : N8080530                   Rev No : L4 / f    Core Team :A,B,C,D,E,F,G,H,I,J    Customer Engineering approval:
Part Name : Shaft Comp, Gear Shift ( Star )Plant approval/ date :Customer Quality approval:
Customer: TVS MOTOR COMPANY LTDOther approval / date (if reqd) :Other approval:
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
                                                                          0                                                                      Incoming Inspection (Bought out Materials)                                                                        1) Inspection of Shaft, Gear Shift (N8080549)  1  Distance    8.7 -0.15  Height gauge                                                                         As per Receiving Inspection Sampling Plan                                                                        Receiving Inspection Report (QA/FM/01)                                                                    Reject / Segregation / Rework / Send back to supplier
  2  Chamfer    1 x 30°  Visual 
  3  Surface roughness    6.3 Ra  Roughness tester 
  4  Outer dia    Ø10.1 -0.02  Micrometer 
  5  Radius    R0.2/0.4  Visual 
  6  Outer dia    11.5 -0.05  Micrometer 
  7  Outer dia    12e8 (-0.032/-0.059)  Micrometer 
  8  Surface roughness    6.3  Roughness tester 
  9  Surface roughness    1.6 Ra  Roughness tester 
  10  Groove Width    4.2 +0.5  Digital vernier caliper 
  11  Distance    192  VHG 
  12  Distance    183  VHG 
  13  Distance    17.5  VHG 
  14  Groove dia    9.7 -0.25  Digital vernier caliper 
  15  Distance    157.5 +0.15  VHG 
  16  Groove width    1.15 +0.15  Digital vernier caliper 
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
     17  Radius    R0.2Max  Visual    
  18  Groove dia    11.3 -0.2  Blade micrometer 
  19  Appreance    free from burr  Visual 
  20  Surface treatment    ZnFe Alloy plating  Verify Supplier Report 
  21  Appreance    Free from rust  
  22  Hardness    24±4  Hardness tester 
  23  Distance    2  Digital vernier caliper 
  24  Angle    45°  Bevel protactor 
                                                                        0 Cont.                                                                      Incoming Inspection (Bought out Parts)                                            2) Inspection of ARM (N5080959)  1  Thickness    3.2 +0.1/-0.2  Micrometer                                                                         As per Receiving Inspection Sampling Plan                                                                        Receiving Inspection Report (QA/FM/01)                                                                    Reject / Segregation / Rework / Send back to supplier
  2  Hole dia    7 H9 (+0.036)  Plug gauge 
  3  Height    3.5 ±0.1  VHG 
  4  Hole dia    10.2 ±0.1  Plug gauge 
  5  Distance    95  VHG 
  6  Flatness    0.15 max  VHG / Dial gauge 
  7  CD    107±0.15  Digital vernier caliper 
  8  Position    0.15 WRTB  CMM 
  9  Symmetry    0.15 WRT B  CMM 
  10  Height    12 -0.5  VHG 
  11  Appreance    Free from crack, Dent, burr  Visual 
  12  Case Depth    0.1/0.3  Verify supplier report 
  13  Hardness    80-91 HR15N  Verify supplier report 
  14  Appreance    No buldeg ouward allowed  Visual 
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
     15  Chamfer    0.5×45°  Visual    
                          3) Inspection of Pawl. ( N8080969 )  1  Distance    4.84 -0.05  CMM 
  2  Angle    35.34 +0.50°/  CMM 
  3  Distance    5 -0.5  CMM 
  4  Distance    61.55 +0.15  CMM 
  5  Distance    37.87 -0.15  CMM 
  6  Hole dia    5 +0.1  Plug gauge 
  7  Flatness    0.2  Dial 
  8  Appreance    Free from crack, Dent, burr  Lever Dial 
  9  HArdness    45 ±3  Hardness tester 
                                        4) Inspection of Rivet (N2080499)  1  Outer dia    Ø8.5 -0.1  Micrometer    
  2  Radius    R0.3 Max  Visual 
  3  Outer dia    Ø7 e9 (-0.025/-0.061)  Micrometer 
  4  Outer dia    Ø5 -0.02/-0.07  Micrometer 
  5  Inner Dia    2.5  Digital vernier caliper 
  6  Surface roughness    N9  Visual 
  7  Depth    2.5  Dial 
  8  Distance    8  VHG 
  9  Distance    3.35 ±0.05  VHG 
  10  Depth    1.5  Digital vernier caliper 
  11  Hardness    78±4  Hardness tester 
  12  Case Depth    0.5/1.0  Supplier Report 
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
     13  Hardness    247 BHN Max  Supplier Report    
                          5) Insp.of Spacer (N2080970 )  1  Inner Dia    Ø11.58 / Ø11.53  Plug gauge  
  2  Chamfer    0.5 x 45°  Visual 
  3  Outer dia    20.0 -0.15  Micrometer 
  4  Run out    0.05 WRT B  Dial 
  5  Thickness    24.5 -0.15  Micrometer 
  6  Surface roughness    N9  Visual 
  7  Surface roughness    N9  Visual 
  8  ID chamfer    0.3 x 45°  Visual 
  9  Surface roughness    N9  Visual 
                                                                         Welding                                                                        Shaft & Arm Welding   Machine Code:  M/c 1 : W003                              Check Sheet 
  1   Current   150 – 170 Amps  Ammeter   1  Daily  a,b,c
  2   Voltage   22 – 26 Volts  Voltmeter   1  Daily  a,b,c
  3   Gas Flow   15 – 20 LPM  Flow meter   1  Daily  a,b,c
  4 Rotary Welding Speed   H – Full Speed  Stop Watch   1  Daily  a,b,c
  5 Welding Wire Diameter   0.8 mm  Micrometer   1  Daily  a,b,c
  6   Nozzle Cleaning   No Weld Spatters on Nozzle  Visual   Once  Every 5 Piece  a,b,c
  7 Openning the Nozzle & Cleaning   No Weld Spatters on Nozzle  Visual   Once  Every 30 Piece  a,b,c
  8   Liner Cleaning   No Weld Spatters on Nozzle  Visual   Once  Every 1 Week  a,b,c
  9Weld Blow Holes, Incomplete Weld    No Weld Spatters & Incomplete Weld  Visual   100%  Daily        Setup cum In process Inspection Report(QA/FM/0  a,b,c
  10  Rust    Not allowed  Visual   100%  Daily  a,b,c
  11  Knurling Damages    Not allowed  Visual   100%  Daily  a,b,c
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
10Shaft & ARMMachine : W003  12  Groove Pressence    Not allowed  Visual   100%  Daily2) & Gauge Frequency check sheet(QA/FM/14) .  a,b,c
  13  Bush Float    Not allowed  Visual   100%  Daily  a,b,c
  14  Arm Flatness    Not allowed  Visual   100%  Daily  a,b,c
  15  Arm Height    18.2 + 0.2  Position Gauge / VHG                   Setup approval first 5 nos Inprocess 1 no / every 2 hrs by QA (Inspector), Gauge frequency check 5 nos/ every one hour by Operator & also by Final Inspector.                  Setup cum In process Inspection Report(QA/FM/0 2) & Gauge Frequency check sheet(QA/FM/14) .  a,b,c,d
  16  Perpendicularity    0.25 WRT F  CMM   a,b,c,d
  17  Arm to Shaft Height    5.5 ± 0.2  Position Gauge / VHG  
  18  Welding fillet    3mm  Digital vernier caliper   a,b,c,d
  19  Serration angle    5° ± 1°  CMM/ Position gauge   a,b,c,d
  20  Welding strength    >150 NM  UTM / once in a month   a,b,c,d
  21  Spacer rotation    Free Movement  Manual  
              20              Riveting            Riveting Machine : RM002  1   Air Pressure   5 – 6 Bar  Pressure Gauge   1  Daily  Check Sheet  a,b,c
  2   Pawl Bend & Twist   Pawl to be Freely Entry to Acc. Gauge  Acceptance Gauge   100%  DailySetup cum In process Inspection Report(QA/FM/0 2) & Gauge Frequency check sheet(QA/FM/14) .  a,b,c
  3   Pawl Free Rotation   Pawl to Freely Rotate on Axis  Visual   100%  Daily  a,b,c
    4     Pawl Float     Not allowed    Visual     100%    Daily    a,b,c
     I  Appearance  Inspection    Visual    
    1    Damages, Rust, Burr      Not allowed    Visual       a,b,d,e
  2Wrong parts,Child Parts & Operations Missed    Not allowed  Visual   a,b,d,e
  3  Dent    Not allowed  Visual   a,b,d,e
    OPN No.  Process Name/ Operation Description    Machine, device, Jigs & Fixtures for Mfg.CharacteristicsSpec ial Char . Clas sMethods    Reaction Plan
  No .  Product  Process  Product/ Process Specification / ToleranceEvaluation / Measurement Technique  Error proofingSample  Control Method
Size n  Freq.
 
        30        Final Inspection      Inspection Area with Measuring Instruments and Gauges  4  Weld spatters    Not allowed  Visual           As per sampling plan (QA/FM/03)        Final Inspection report (QA/FM/05)  a,b,d,e
  5  Rotation of Pawl    Free Rotation  Manual  
  6  Sharp corners    Not allowed  Visual   a,b,d,e
  II  DIMENSIONAL  INSPECTION      
  1  Perpendicularity    0.25 WRT F  CMM   a,b,d,e
  2  Symmetry    0.15 WRT  CMM   a,b,d,e
  3  Rivet Height    1.3 (ref)  Digital vernier caliper   a,b,d,e
  4  Serration angle    5°±1°  CMM   a,b,d,e
    40  Layout Inspection  Inspection Area with Measuring Instruments and Gauges  As per drawing Dimensions to be checked, as per layout inspection plan – Layout Inspection report.(QA/FM/12 / QA/FM/13)    a,b,d,e
  50  Dispatch  Dedicated crates – 16 Nos / Crate ( Photo attached )
  a – Stop Production,  b – Notify Supervisor,  c – Re-adjustment,  d – Segregate previous batch,  e – Quarantine non-conforming parts,  f – Tool Rectification
  Prepared By :Mohan raj         Approved By : Ashokkumar  
  Revision History
  Sl.no  Rev.No  Date  Details of Revision  Revised by
  1  01  xx.xx.xxxx  Inspection Details with Qty  xxxx
  2  02  xx.xx.xxxx  Dimension 5.5 ± 0.2 Parameter Added and also Gauge Inspection Added in Final Inspection Stage  xxxx

FINAL INSPECTION REPORT

VENDOR CODE : 20686VENDOR NAME :
CUSTOMER :Part No : N8080530                        Rev No : L4 / dPart Name : Shaft comp Gear shift
Invoice No :Date :Lot Size :Sample Size:
SL. #PARAMETERSSpecial Char. ClassSpecificationMethod of InspectionOBSERVATION BY TAL  Cp  CpKOBSERVATION AT TVS M
12345678910
IAPPEARANCE  INSPECTION   
  1  Damages, Rust, Burr   Not allowed  Visual             
  2Wrong parts,Child Parts & Operations Missed   Not allowed  Visual             
3Dent Not allowedVisual             
4No Weld spatters Shall presentVisual             
  5  Sharp corners   Not allowed  Visual             
IIDIMENSIONAL  INSPECTION    
1Perpendicularity yes0.25 WRT FCMM             
2Symmetry yes0.15 WRT FCMM             
3Rivet Height 1.3 RefVHG             
4Serration angle 5°±1°CMM/Position Gauge             
INSPECTED BY: Sign. / xxxxVerified at TVS Sign. / Dt.If RW/SG Job Order No:LAB / ETR NO:Acceptance Status DP / RW / SG / RJGRN NO: DATE:
For previous lot Rejection / RT/Segregation & Field failure parameters check double the Sampling Quantity.Sampling PlanLot Size0 – 50                  51 – 100                101 – 500                     501 – 2000            > 2000
Sample sizeAppearance/Dimensional3                             5                            10                               20                          40
Performance1                             1                             1                               2                             3

Product Weight Details

Part Name: Shaft comp gear shift                           Part No. & Rev : N8080530 Rev No :L4 /d Customer :                                                                         Plant Location : xxxx
Sr No.Weight in Kgs (upto 3 decimels)Remarks
  1  0.32 
  2  0.300 
  3  0.33 
  4  0.310 
  5  0.3 
  6  0.320 
  7  0.32 
  8  0.3 
  9  0.32 
  10  0.310 
Average0.313kg

Prepared by:xxxx                                                            Date.xx.xx.xxxx

Checked by.:xxxx                                                            Date.xx.xx.xxxx

Approved by.:xxxx                                                          Date.xx.xx.xxxx

List of Checking Aid

  Part Name : SHAFT COMP. GEAR SHIFT    Part No. & Rev:N800530& L4 / d
Customer Name :   Plant Location: 
  Sr No.  Characteristics / Specification / RequirementChecking Aid used (Attr/Var)  Checking Aid NameChecking Aid NumberCalibration Due Date  R&R details  Remarks
1Perpendicularity0.25 WRT FVCMMCMM-01xx.xx.xxxx  
2Symmetry0.15 WRT FVCMMCMM-01xx.xx.xxxx  
3Rivet Height1.3 RefVVHG – Dial ind.counter type with Hy.MandrelQA/VHG/01xx.xx.xxxx  
4Serration angle5°±1°ACMMCMM-01xx.xx.xxxx  

Prepared by: xxxx                                Date :xx.xx.xxxx

Checked by: xxxx                                 Date : xx.xx.xxxx

Approved by: xxxx                                Datexx.xx.xxxx

                                                                                                                                                      
                       Customer Specific Requirements
Annexure-07
Rev 01   dated -01.12.2020
Customer Spectific Requirement Matrix
IATF RequirementsCustomer specific additional Requirements for TVS Motor  ( ref. SQAM Supplier Quality Assurance Manual )Customer specific additional Requirements for MultimaticCustomer specific additional Requirements for Jay IndustriesCustomer specific additional Requirements for Lander AutomotivesCustomer specific additional Requirements for JostCustomer specific additional Requirements for Rockman IndustriesCustomer specific additional Requirements for Diado IndiaProcess Name
 (Where this requirement is applicable)
4.1No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
4.2No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
4.3No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
4.4No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
5.1No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
5.2No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
5.3
Organizational roles, responsibilities and authorities
The supplier shall submit an organisation chart including the roles and responsibilities of each function and number of persons (Manager, Executives, and Inspectors) along with the contact information.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsHR
The supplier shall notify TVSM of any changes in their contact information as and when they are made. Revised forms shall be sent within 7 days of such changes.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
6.1No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
6.2No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
6.3No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
7.1.5.1.1
Measurement systems analysis
Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Supplier shall use MSA reference manual latest edition of AIAG for all attribute and variable gauge studies.Quality
On an on going basis, the supplier shall conduct Gauge R&R (variable and attribute studies) on all types of measurement systems at least once in a year
The types of measurement system shall be identified / grouped based on instrument type, instrument range and resolution, part characteristics, operating environment and skills / competences of personnel using the instrument.
7.2No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
7.3No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
7.4No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
7.5
Documented information
Retention period- 2 Years
Inspection Standards, Inspection Reports, Tooling Maintenance Reports, Control Chart, Material Test Reports, Performance Test Reports, Calibration Records, Machine Capability Study Reports, Audit Reports, QUALITY DEVIATION HIGHLIGHTS, Action Plans, Kaizens, QC Story
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsControl of documented information
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
Retention period- Life of the product
Drawings, APQP Documents and Master Samples
8.1No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements 
8.2.3.1.3
Organization manufacturing feasibility
Prepare Manufacturing Feasibility and Risk Analysis format QSF PUR SQAM 002,003 and drawing feedback & agreement form QSF PRG 02 01 018 and feedback / suggestions for QCD improvementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsMarketing & Sale and New Product Development
manufacturing feasibility as per checklist QSF PUR SQAM 003No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
Supplier shall use TVSM format QSF QAD 10 11 05 for preparation of AOINo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.3.2
Design and development planning
Readiness Review– This is done by reviewing product and process design documents as per checklist CL QAD 10 11 001No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNew Product Development
IPTR (Initial Production Trial Run)– typically 50 nos. and reviewing the results as per checklist CL QAD 10 11 002No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
SPTR (Significant Production Trial Run)– (8 hours Production or 300 nos ) at planned run-at-rate and reviewing the results as per checklist CL QAD 10 11 003No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.3.3.3
Special characteristics
Safety / Statutory / regulatory- severity = 9 or 10.
 Minimum Process Performance index / process capability levels for variable characteristics 1.0 for geometric & 1.67 others
Follow as per DrawingFollow as per DrawingFollow as per DrawingFollow as per DrawingFollow as per DrawingFollow as per DrawingNew Product Development
Fit / Function – Critical- severity = 7 or 8.
Minimum Process Performance index / process capability levels for variable characteristics 1.0 for geometric & 1.67 others
Fit / Function – major- severity = 5 or 6.
Minimum Process Performance index / process capability levels for variable characteristics 1.0 for geometric & 1.33 others
Supplier shall send the of process capability reports on monthly basis for special characteristics, controlled through X-bar, R chart. Action plan to be submitted to improve the process capability, if Cpk is below the norms specified in the manual.Quality & Production
8.3.4.4
Product approval process
Submit the PPAP documents through Collaboration Folder link available on http://www.tradewithtvs.com and Table 1 shows the 19 requirements for the PPAP submissionPilot Lot of 300 nos along with PPAP Documents
Material reports to be uploaded on IMDS If required
Intial 10 nos  nos along with PPAP DocumentsIntial 5 nos  nos along with PPAP Documents
Material reports to be uploaded on IMDS if required
Intial 05 nos  nos along with PPAP DocumentsIntial 10 nos  nos along with PPAP DocumentsIntial 10 nos  nos along with PPAP DocumentsNew Product Development
8.3.5.2
Manufacturing process design output
FMEA shall follow the latest edition of FMEA reference manual published by AIAGNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNew Product Development
High risk in FMEA is defined where severity is high and / or RPN is high for a failure mode / cause. High Severity ³ 7 or High RPN ³ 63 ( action plan required to reduce severity or RPN ).No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
special attention to be given for high severity rankings even if RPN is low. Whenever severity is 9 or 10 and no actions are possible to reduce severity ranking, efforts shall be taken to minimize occurrence and detection ranking.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.4
Control of externally provided processes, products and services
Maintain master list of all the T2 suppliers with clear details of the operations carried out and provide a copy to TVSM along with PPAP.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsPurchase & Quality
Carry out special processes like heat treatment, plating, painting, powder coating etc only at the mutually approved sources.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
TVSM may review the PFD, PFMEA & Control Plan of the Tier 2 supplier during part development if required.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.4.2.4.1
Second Party Audit
Supplier shall make a plan for Tier 2 audit covering all Tier2 suppliers.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsPurchase, G.M Systems & Quality
Supplier shall verify following areas
– Availability of latest revision of drawing and inspection standard
– Adherence to Control Plan
– Condition & Calibration of Gauges / Instruments / Tool / Equipments
– Part parameter audit
– Condition of jig / fixture / tools / gauges & history maintenance.
– NC products identification and handling
– Deployment of certified operators and inspectors in critical processes
– If a special process is done by Tier 2, then the special process qualification to be verified and approval by TVSM.
– Layout inspection, product audits.
– Supplier may cover additional areas as required
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.5.1
Control of production and service provision
Process Qualification
Supplier shall identify the special processes ie (Heat treatment, Plating, Painting, Powder Coating, Welding, etc) and make a plan for conducting the process qualification, including Tier 2.
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality, Production & Purchase
The process shall be set at minimum condition for all process parameters as per the Control Plan and produce the product as per the normal batch size. (E.g. Temp: 160 ~ 200 deg Time: 5minutes ~ 8 minutes in a plating process then produce the batch by setting temp at 160 deg and time 5 minutes for minimum condition)No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.5.2.1
Identification & Traceability
Batch Number
Supplier Identification
LH / RH designation
Date of manufacture, Month, Year
Cavity no, Mould no, Die no,
Date Code / Heat Code
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsProduction, New Product Development & Tool Management
8.5.1.6
Management of production tooling and manufacturing, test, inspection
tooling and equipment
Issue Tool Ownership Certificate (QSF PUR SQAM 017) to TVSM, once the tools are proved.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsTool Management
Review the condition of tool when quantity produced reaches 75 % of the agreed life. Thereafter, review the tool condition at incremental 10% production of the agreed tool life quantityNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
8.5.6.1
Control of changes
Supplier shall submit request for engineering changes – format no. QSF PUR SQAM 014, process changes format no, QSF PUR SQAM 013 and obtain necessary clearance from TVSM for going ahead with the change implementation.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNPD
8.6No additional requirementsMaterial TC and Inspection report with each every dispatchMaterial TC and Inspection report with each every dispatchNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
8.7.1.1
Customer authorization for concession
Non-conformance of Minor in nature
If the non conformance is minor in nature and if the supplier feels that it will not affect either the subsequent process at TVSM or the intended functional requirements at TVSM customer’s end, then they shall request TVSM for clearance thro, Deviation Approval Request format (QSF PUR SQAM 007) immediately and explain the non conformance nature.
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality
The suppliers are notified through Quality Deviation Highlights (QDH) on Web http://www.tradewithtvs.com, the supplier shall ensure corrective actions on receipt of QDH and communicate the causes of failure.
QDH raised for non-conformance shall be replied within 24 hours through E-Mail, Fax, Courier, or in person.
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements 
8.7.1.6
Customer notification
Non-conforming parts shipped to TVSM and suppler end
Supplier shall send Notification of Suspected Shipment of Non-confirming Product format (QSF PUR SQAM 006) to TVSM Purchase / Quality
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality
9.1.1.1
Monitoring and measurement of manufacturing processes
SPC shall be in line with latest edition of AIAG manualNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality & Production
Process capability studies shall be carried out over a sample size of minimum 100 nos. (25 subgroups of 4 samples each or 20 subgroups of 5 samples each)No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
If the process becomes unstable or non-capable (as per table), supplier shall introduce 100% inspection for the parameter, till the Corrective Action is taken and normalcy restored.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
Supplier shall send the of process capability reports on monthly basis for special characteristics, controlled through X-bar, R chart. Action plan to be submitted to improve the process capability, if Cpk is below the norms specified in the manual.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirements
9.1.2.1
Customer satisfaction
Quality performance report for each supplier is published on the website http://www.tradewithtvs.com. Quality rating is arrived based on the quality performance covering lot, line rejections, and warranty returns including spare parts supply. If rating is less than 90%, supplier shall forward the action plans proposed / planned along with the time frame to meet the target, the progress of which shall be reviewed by the supplier management on monthly basis and to be presented to TVSM on demand.No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality, Marketing & Sale
9.2.2.4
Product Audit
Supplier shall perform product audit for ready for despatch parts, to confirm dimensions against standard, Functionality, Packaging, Labeling, etcNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsPurchase & Quality
9.3No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
10.1No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA
10.2.5
Warranty management systems
Analyze the failure, using warranty analysis guidelines and warranty analysis summary format QSF PUR SQAM 010 & QSF PUR SQAM 011. It is recommended to check 50 – 100 nos of failed parts randomly and verify the following observations.
– Phenomena of failure, kms etc
– Location of failure
– Bench mark study to identify the improvements
– Simulation of field failure in lab
– Identify the root cause of failure
– Identify the counter measure
– Compare the improvement in lab testing (before & after)
– Implement the action with time plan format
– Monitor the results
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality, Marketing & Sale
The implemented corrective action score shall be minimum 4
Detection type
Poka Yoke
• Design improvement
(Sev 5 to 7)
• Process improvement
(Cpk 1.33 to1.67)
• 100% additional
test station
• Automation of tool
change frequency
– visual control
No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality
10.2.6
Customer complaints and field failure test analysis
Upon the receipt of complaint (Email / Fax / Quality Deviation Highlights), supplier representative shall visit TVSM to understand the problem within 24 hours.Corrective action required to submit on DMN PortalNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsQuality
M1 action – Immediate action to be taken on stocks at TVSM- Quarantining / segregation / 100% inspection etc.
Target lead time for completion of M1 action -Within 24 hrs
M2 action -Temporary action to be taken at all stages of manufacturing, transit and storage through out the supply chain. to prevent the defect reaching TVSM.Example of means used –100% inspection / switch over from sampling to 100% inspection / Gauge introduction, etc
Target lead-time for completion of M2 action – Within 48 hrs
M3 action – Corrective action through problem solving approach (QC Story/Kaizen sheet/8D- report )
Target lead-time for( i) Submission of corrective action reports –within 7 days
(ii) completion of M3 action – Within 15 days (according to the nature of problem and resolution)
10.3No additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNo additional requirementsNA

Example of documentation template for Control of drawing including ECN and ECR in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Control of drawing including Engineering change note (ECN) and Engineering change Request(ECR) in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach For Drawing Control , ECN and ECR

2) Turtle Diagram For Drawing Control , ECN and ECR

3) Engineering Change Request

  Engineering Change Request
    Part Name :    Date:
  Part Number/Drg Number :  Deptt: Name ;-
  Request to Dept.Name 
  S.No.  Existing Dimensions/Part  Changes Required  Reasons of changes  Remark If any
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
  REQUESTED BY    APPROVED BY

4) Engineering change Note

5.0 Drawing Tracker sheet

Example of documentation template for Advanced Product Quality Planning (APQP) in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Advanced Product Quality Planning (APQP) in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach for Advanced Product Quality Planning (APQP)

2.0 Turtle Diagram for Advanced Product Quality Planning (APQP)

3.0 AQP Timing Plan Macro Level

Project Name :                 Project No : Project Leader :
 Description PlannedActualRemarks
1CFT Sign OffTeam Leader & CFT   
2Availibility  of Ref sample /3d model    
3Feasibility reviewTeam Leader & CFT   
4Drawings finalize on TAL FormatTeam Leader & Engg. HOD   
5Lsit of Discrepenceies observed in drgs.Team Leader & Engg. HOD   
6Share Observations with Customer & Ask for Clarifications   5- samples along with Insp. Report to be submit to customer 25th Dec.2015
 Submiited for ClearanceProcess owner   
 Signed for clearance of Gate -1Engg HOD   
 Signed for clearance of Gate -1DGM-   
1BOM /List of Raw material – In – ERP    
2Verification of Material TC from NABL Approved LabQuality   
3Fit & Finish Requirements & Agreement on Specimen / level with customerTeam Leader / Engg. Head & Customer  5- samples to be submit to customer 25th Dec.2015
4Completion of Preliminary PFD /FMEA/CPTeam Leader  & CFT   
5List OF Tools , Gauges & Jig fixturesTeam Leader  & CFT   
6Closer of all Clarifications & Sign offCustomer SQA  / Team Leader  Will be close after getting feed back of Customer
7Tools, Fixture & Jig Designing (Tooling concepts to be Review & finalize in CFT )Team leader /CFT   
8Gauges Designing (Concepts to be Review & finalize in CFT) (Final check fixture & in process gauges)Team leader /CFT   
9Validation of Tools, Jig & Fixture Design ( w.r.t. FMEA )Engg HOD / CFT   
10Validation of Gauge Designs (Final check fixture & in process gauges)Engg HOD / CFT   
 Submiited for ClearanceProcess owner   
 Signed for clearance of Gate -2Engg HOD   
 Signed for clearance of Gate -2DGM-   
1Tools, Jig & Fixture ManufacturingTool Room   
2Tools, Jig & Fixture Inspection ( Assy. & Stage inspection)Tool Room   
3Tools, Jig & Fixture Issue to ProductionTool Room / Process Owner   
4Gauges ManufacturingTool Room   
5Gauges Inspection -Tool room ( Assy. & Stage inspection)Tool Room   
6Gauges Calibration -Standard RoomQuality   
7Floor plan Layout approved by DirectorsTeam leader   
8New / Existing Machines/Equipment RequirementTeam leader /CFT   
9Tool Trial report with 10 no’s of samplesTool Room   
1010 no’s child parts hand over to Std Room for layout with inspection reportProcess Owner / Quality   
11Approved Samples along with Signed ISIR Document -Send to CustomerQuality /Team Leader   
12Fitment Trials at Customer End    
      

4.0 TEAM FEASIBILITY COMMITMENT

 Date:

Part Name:                                                                                            Part Number :

 Customer :                                                                                           Vehicle / Model:

  Feasibility Consideration:

 CFT has considered the following questions, not intended to be all-inclusive in performing a feasibility evaluation. The drawings and / or specifications provided have been used as a basis for analyzing the ability to meet all specified requirements. All “NO” answers are supported with attached comments  identifying comments and / or proposed changes to enable us to meet the specified requirements.      

YESNOCONSIDERAION
  Is product adequately defined (application requirements etc.) to enable feasibility review?
  Can Engineering Specification be met as written?
  Can product be manufactured to tolerances specified on drawing?
  Can Product be manufactured with Cpks’ that meet requirements?
  Is there adequate capacity to make the product?
  Does the design allow the use of efficient materials handling techniques?
 Can the product be manufactured without incurring any unusual :
  Cost for Capital Equipment?
  Cost for Tooling?
  Alternative Manufacturing Methods?
  Is Statistical Process Control required on product?
  Is Statistical Process Control presently used on similar products?
 Where Statistical Process Control is used on similar products :
  Are the processes in control and stable?
  Are Cpk’s greater than 1.33?

     CONCLUSION :

 FeasibleProduct can be produced as specified with no revisions
 FeasibleChanges Recommended (See Attached Comments)
 Not FeasibleDesign Revision required to produce product with in specified requirements
     Comments:  _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _  _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _    _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _

    SIGN-OFF

  Team Member/Title/Date  Team Member/Title/Date                  Team Member/Title/Date

   Team Member/Title/Date            Team Member/Title/Date            Team Member/Title/Date

SUPPLIER SIGN-OFF

Supplier Name/Date                       Supplier Name/Date                         Supplier Name/Date

5.0 APQP Cross Functional Team

Date:  

Product:                                                                         Part No.:                                        

Customer:

Scope of Team:

Team Leader:                                                               Position:

Team Members:

Sr. No.NameDeptt.DesignationMajor ResponsibilitySignature
01     
02     
03     
04     
05     
06     
07     
08     
09     
      

Meeting Frequency:

Team Leader:                                                                         Date:

6.0 Customer Specific Requirements

    S. No.    Name of Customer    Part #    PPAP Level  APQP Timing Plan  Special Characteristics of Products  Delivery InstructionsPre Dispatch Inspection Report    Packaging standard  Record Retention Period  MSA Plan  SPC (Cpk)  Callibration Lab ApprovalCustomer Approved Supplier (If any)  Inspection Standards (If any)  Ref. Standard  Proto type Samples sizeLine Rejection at Customer end from other supplier    Remarks
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   

7.0 Listing of Special Characteristics

LISTING OF SPECIAL CHARACTERISTICS

Part Name:                                                                                                        Part Number:

Customer:                                                 

Preliminary 
Final 
Sr. No.Description of Special CharacteristicsSpecification & TolerancesReason for Spl CharacteristicsControl MechanismRemarks
 ProcessProduct (Refer Notes below)  
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       

Note: Reason for Special Characteristics are Given below:

F/F =Fit / Function;                              

R =Regulatory Requirement                   

E=Environmental

S=Safety Requirements;                     

CP=Customer Prescribed

  These special characteristics must be taken care while formulating PFMEA & Control Plans.

                                                                                                                                                         (Signature)

8.0 Identification of New Machine

IDENTIFICATION OF NEW MACHINES/  EQUIPMENTS
1. Identify significant characteristics (a) Product b)Process (Machining / Heat treatment /Welding / Surface protection) c) EEC parameters etc.
S.No.CharacteristicsOperation (Stage)Control  Mechanism
    
    
2. Fit & Finish Requirements & Agreement on Specimen /Level
Aesthetics: Agreement on Surface finish, Appearance ,Abnormalities and Assy related like Gap,Mismatch,Eveness and eccentric etc
Reference Sample Sign Off
Revalidation  Frequency
3. Tooling  – Cutting tools &  jigs and fixtures
S.No.Tooling  RequirementMakeQuantityCompletion date
     
     
4. New / Existing Machines / Equipment requirement
S.No.Machine / EquipmentMake / TypeAvailability Status
    
    
5. Material Handling Equipment Requirement
S.No.EquipmentMakeQuantityCompletion date
     
     
6. Supplier selection for Bought-out Parts
S.No.PartsSupplier NameTVS to approve (Yes / NO)
    
    
7. Sub-contracting requirements
S.No.Operation NameSupplier NameTVS to approve (Yes / NO)
    
    
8.Gauges/Instruments / Test Equipment requirements
S.No.Gauges / Instruments / Test Equipment DescriptionMakeQuantityCompletion date
     
     
9. Identification & Traceability
MethodStamp
Supplier  identificationTAL & IR No.
LocationHing, Rear Brake
TraceabilityTAL & IR No.
10.Packing Method agreement-Explain the method briefly
Part preparation (Cleaning and oil application etc.):                                   
Method of Primary packing:
Method of Secondary packing:.
Type of strapping:

9.0 PROCESS FAILURE MODE AND EFFECT ANALYSIS (PROCESS FMEA)

Item :Process Responsibility :FMEA Number :
Core Team :Key Date :Prepared By :
Part No./Latest Change Level: FMEA Date(ORG) :Rev :
ModelYear  (S)/Program(S)Customer:-
  OPN No.  Process Function/ Requirement    Potential Failure Mode    Potential Effect(s) of Failure    Sev.    ClassPotential Cause(s) Mechanism(s) of FailureCurrent Process Controls    RPN  Recommended Action(s)  Resp. & Target, Completion DateAction Results
Controls Prevention  Occ.Controls Detection  Det.Actions Taken Completion Date    Sev    Occ    Det    RPN
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
  Prepared By:                                                                                                                                                                                                                                                                                                                                                                    Approved By:

10) Control Plan

Customer:-   Customer code:-Other Approval  /Date (if Reqd.) Other Approval / Date:- 
   Characteristics Methods 
 Process Name/Machine,Device,No.ProductProcessSpecialProduct/ProcessEvaluationSamplesControl MethodReaction Plan
Part/ProcessOperationJig,Tools   Char.Specification/MeasurementSize nFreq.  
NumberDescriptionFor  Mfg.   ClassTolerancesTechnique  
             
             
             
             
             
             
             
             
             
             
a – Stop Production,   b – Notify Supervisor,   c – Re-adjustment,   d – Seggregate previous batch,   e – Quarantine non-conforming parts,   f – Tool Rectification    
 Prepared by :-        
Approved by :  
Revision History    

11) Process flow diagram

Part Name  :   Customer:-   Revision :
Part No./Latest Change Level:      PPD BY :
OPN No.FabricateMoveStoreInspect  Operation DescriptionItem No.Key product / process characteristics  Key Control Characteristics
    productProcess
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          

12) Floor Plan Check list

CUSTOMER OR INTERNAL PART NO. :-

QUESTIONYESNOCOMMENT/
ACTION REQUIRED
PERSON RESPONSIBLEDUE DATE
1Does the floor plan identify all required process and inspection points?Yes    
2Have clearly marked areas for all material, tools, and equipment at each operation been considered?Yes    
3Has sufficient space been allocated for all equipment?Yes    
           Are process and inspection areas: 
4Of adequate size?Yes    
5Properly lighted?Yes    
6Do inspection areas contain necessary equipment and files?Yes    
           Are there adequate:  
7Staging areas?Yes    
8Impound areas?Yes    
9Are inspection points logically located to prevent shipment of nonconforming products?Yes    
10Have controls been established to eliminate the potential for an operation, including outside processing, to contaminate or mix similar products?Yes    
11Is material protected from overhead or air handling systems contamination?Yes    
12Have final audit facilities been provided?Yes    
13Are controls adequate to prevent movement of nonconforming incoming material to storage or point of use?Yes    

13.0 Measurement System Analysis(MSA) Plan / Study Results

Part Name:                                                                        

Part Number:

Customer:                                                                                                                                                       

S.No.Instrument & ID No.RangeResolution (Least Count)CharacteristicsSpec of PartReason for MSA*Type of analysisObserved ResultsAction, if any
       R&RBias/ LinearityR&RBias/ Linearity 
            
            
            
            
            
            
            
            
            
            
            

14.0 PpK and CpK PLAN / STUDY RESULTS

        Part Name:                                                                                              Part Number:

        Customer:   

Sr. NoProduct CharacteristicsReason for IdentifyingStage & M/C (Operation)Results of Cpk / Ppk StudyAction, if any
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      

 NOTE: Refer FMEA/Control Plan and ensure that for all Special Characteristics, Ppk must be identified.

1)  Ppk / Cpk are applicable only for such operations which are stable.

2)  For unstable processes, 100 % inspection is carried out.

                                                                                                                                                                                                                                                                                          Signature                                                                                                                              

14.0 PRODUCT / PROCESS QUALITY SYSTEM REVIEW

 Part Name:                                                                                                Part Number:

 Customer:                                                                                     

SR NoExpected ModificationsRequired Yes / NoIf Yes, Action ReqdResponsibilityRemarks
1Any Change in Documentation :   – Manual – Procedures – Work Instruction – Control Plan – Inspection Std. – Process Control  Sheet      
2.Changes in the Materials Storage Systems    
3.Change in the Inventory Norms    
4.Change in the Material Handling Systems    
5.Any Training required for new instruments being taken    
6.Any Modification in the existing processes    
7.Additional SPC tools to be used    
8.Mistake Proofing required, if any    
9.Change in Plant Layout    
10.Any Change in the Purchasing System    
11.New Vendors to be developed    
12.Modifications in the  Internal Audit Schedule    
13.      Any other not referred above:      

                                                                                                 (Signature)

15 Process Sign Off Sheet

SUPPLIER: PROGRAM:  
MFG LOCATION:CHANGE LEVEL (S):  
PART NUMBER (S):PRE-PSO MEETING DATE
PART NAME (S):ISO CERT. #         TS CERTIFICTE #   ISO 14001CERT. #  

EXPIRATION DATE:  
EARLY CONTAINMENT REVIEWED      YES                 NO      
PSO PROCESS ELEMENTS VERIFIEDDOCUMENTATIONPROCESS
 ACCEPT UNACCEPT ACCEPT UNACCEPT
1PART NUMBER, DESCRIPTION AND CHANGE LEVEL        
2PROCESS FLOW DIAGRAM AND MANUFACTURING FLOOR PLAN    
3PROCES FMEA    
4ERROR AND MISTAKE PROOFING COMPLETE    
5PROBLEM SOLVING METHODS 8-D & 5-WHY    
6INCOMING AND OUTGOING MATERIAL QUALIF/CERT    
7TEST SAMPLE SIZES AND FREQUENCIES    
8PARTS PACKAGING AND SHIPPING SPECIFICATION    
9PARTS HANDLING PLAN    
10ENGINEERING STANDARDS IDENTIFIED    
11PREVENTIVE MAINTENANCE PLANS    
12GAUGE AND TEST EQUIPMENT EVALUATION    
13TOOLING, EQUIPMENT AND GAUGES IDENTIFIED    
14SPECIAL PRODUCT AND PROCESS CHARACTERISTICS IDENTIFIED    
15CONTROL PLAN    
16EVIDENCE OF PRODUCT SPECIFICATIONS    
17PROCESS MONITORING AND OPERATOR INSTRUCTION    
18LINE SPEED DEMONSTRATION    
19INTERNAL AUDIT    
20CUSTOMER SPECIFIC    
CORRECTIVE ACTION REQUIRED YESPROMISE DATE:
 NO
 
ALL PROCESS SIGN – OFF ELEMENTS APPROVED ?                 YES   NO  
PROCESS SIGN OFF TEAM    

TITLE                                        PRINT NAME & SIGN                                                         


TITLE                                         PRINT NAME & SIGN


TITLE                                         PRINT NAME & SIGN
  ALL CORRECTIVE ACTIONS ARISING FROM THIS PSO SHALL BE SUBMITTED TO THE CUSTOMER WITHIN THE PROMISE DATE SHOWN ON THIS FORM.

16) Bill of Materials

 Doc No :
Part No :                                                Drg.Rev.No : Part Name : Customer Name :Rev No :               Date:
Page No : 1 of 1
Control status :
BILL OF MATERIALS
  Sl.No  PART NO  DESCRIPTION  LEVELDrg.Rev. Status  Supplier  No.Off  units
        
        
        
        
        
        
        
        
        
        
        
        
        
      Prepared By :                                                                                                                      Approved By :

17) Part Submission Warrent

18) BENCH MARK DATA / PRODUCT – PROCESS ASSUMPTION

Part Name:                                                    Part Number:    

Customer:                                                     Person Contacted/ Interviewed, if any                                                                                                                        

Date of Visit:

A. Bench Marking Data

S. No.Bench Marking CriteriaBench Marking DataCompany’s Data (Similar Product)
  Supplier (Competitor)ProductDataCurrent StatusAssumed Target
1.1Specific Applicable Features Requiring Attention :     
a)Productivity     
b)Cost / Unit     
c)Cost of Consumption of Consumables Per Unit     
d)Delivery Performance %     
e)Customer Satisfaction Index     
f)Plant Rejections %     
g)Re-works %     
h)Customer Returns     
i)Warranty Claims (ppm)     
j)Others (Specify)               

B. Product / Process Assumptions

2.1Specific Assumptions Related to Product Under Development: TechnologyMaterialsOperational Control / Features
2.2The process of Bench Marking Partner (other supplier) and if the company needs the technological modification / acquisition.  
2.3Special Features of the process, (if Company does not have it).  
2.4Source of Acquisition if the Technology is new.  

Note : For Company’s Assumed Targets, make Action Plan (after feasibility is over) for achieving     or exceeding the Bench Marking Data.

                                                  (SIGNATURES)

19) CHECK LIST FOR RELIABILITY & QUALITY GOALS

   Part Name         :                                                                                   Part Number      :

   Customer          :                                                                                   Vehicle / Model:

A. Reliability Goals

S.NoReliability & SafetyRequirements
  Normal ConditionsAbnormal Conditions
a.Expected Life of development Product under different operating conditions    
b.Safety Features (If any)     

 ote: Use Bench Marking Data if any.

B ) QUALITY  GOALS

(Make Action Plans for Achieving Targets)

Rejection at:                           Current Data               Bench Marking            Assumed Target

(Ppm / %)                                 Similar (Product)            (If any)                      

Customer End:                           ——————         ——————     ——————

End User           :                       ——————          ——————      —————-

Car Mfr End       :                       ——————         ——————         ——————

(OEM)

Different Stages of Production at Co. End

a)                     :                       ——————              ——————              ——————

b)                     :                       ——————              ——————              ——————

c)                     :                       ——————              ——————              ——————

d)                     :                       ——————              ——————              ——————

e)                     :                       ——————              ——————              ——————

                                                                                                                              (Signature)

20 ) CHECK LIST FOR MATERIAL SPECIFICATION

 Part Name     :                                                                  Part Number :

 Customer      :                                                                  Vehicle / Model:

S.No.Check PointRequiredComments / Action RequiredResponsibilityDue Date
  YesNo   
1.Are Special Characteristics for materials been identified?     
2.Are specified materials, heat treat and surface treatments compatible with the product durability requirements? (For Design Companies only)     
3Are the intended materials suppliers on the customer approved list?     
4Will materials suppliers be required to provide Test Certificate / Report with each shipment?     
5.Have the materials characteristics requiring inspection been identified? If so:     
a)Will Characteristics be checked in-house?     
b)Is Test Equipment available?     
c)Will training be required to assure accurate result?     
6Will Out-side Laboratories be used for the purpose?     
7Are all Laboratories used accredited (if required)?     
8.Have the following materials requirements been considered?     
a)Handling     
b)Storage     
c)Environment during storage     
d)Identification during storage     

                                                                                                                        (SIGNATURE)

21) WORK INSTRUCTION FOR SPECIFIC PPAP REQUIREMENT

PURPOSE: To generate instruction for Customer Specific Requirements to perform PPAP Documents.

SCOPE: Applicable to all New Produced Parts, Correction of Discrepancy on previously submitted Parts & In case to change in part through Engineering change in design/specification/ material.                         

PPAP REQUIREMENTS:

Sr. No.PPAP DocumentsTo CustomersFrom Suppliers
Level-1Level-2Level- 3Level-4Level-5Non ISO/TSISO/TS
16949
1Product DrawingRSS*RSS
2Product SpecificationRSS*RSS
3Engineering change documents, if anyRSS*RSS
4Customer Engg. approval, if requiredRRS*R
5Process Flow ChartRRS*R
6Process flow diagramsRRS*RSS
7Process FMEARRS*RS
8Dimensional resultsRSS*RSS
9Customer Inspection Report (If Available)RSS*RSS
10Material performance Test resultsRSS*RSS
11Initial process studyRRS*RS
12Measurement system analysis studiesRRS*RS
13Qualified laboratory documentationRSS*S
14Control planRRS*RSS
15Part submission warrant (PSW)SSSSRS
16Appearance approval report,(AAR)
If applicable
SSS*
17Sample productRSS*RSS
18Master sample If availableRRR*R
19Packaging and Labelling  Std & Logistics       
20List of checking aids for all drawing dimnsRRR*R
21Records of compliance with customer- specific requirementsRRS*R
22Sub Supplier PPAP (s)       
         
  • If customer demands PPAP and does not specify level or requirements, Level 3 shall be considered as default level.
  • Level 4 shall be followed if customer does not specify the level but gives only specific requirements.
  • If customer does not demand PPAP, level 5 shall be followed.

*  If required by customer.

R: Retain      S: Submit

Perform only specific PPAP – if any of the following situations take place:

  • When an Optional construction or material than the previously submitted part in used.
  • When production is carried out using new or modified tooling (not the perishable tools).
  • When there is any rearrangement/ refurbishment of equipment / tooling.
  • When there is any change in process or method of manufacture that affects quality of end product.
  • When production is carried out from equipment /tooling transferred to different plant / location on from an additional plant / location.
  • When there is any change in source of subcontractor of non standard Part or material that affects end product quality.
  • When a production is carried out with a tooling inactive for last 12 month or more.
  • When there is any change in component or its process that affects end product quality.
  • When there is any change in Test / inspection methodology / technique

Example of documentation template for Customer Satisfaction Measurement Process in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Customer Satisfaction Measurement Process in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach for Customer Satisfaction Measurement Process

2.0 Turtle Diagram of Customer Satisfaction Measurement Process

3.0 CUSTOMER ASSESSMENT SCHEDULE

    SR.NO  NAME OF THE CUSTOMER  PARTS BEING SUPPLIED  CUSTOMER SATISFACTION EVALUATED ON  NEXT CUSTOMER SATISFACTION EVALUATION DUE ON    REMARKS
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
  NOTE:- CUSTOMER SATISFACTION  EVALUATION TO BE CARRIED ONCE IN A YEAR

4.0   Customer Satisfaction Assessment Form

Customer Name :   Period Under Review:  
  Sl. #  Criteria DescriptionRating  Comments (If any)
12345
Dissatisfied   Fully Satisfied
1Quality
1.1Consistency in Product Quality to meet specified requirement / needs      
a)Chemical Properties      
b)Mechanical Properties      
c)Dimensional      
d)Draw Ability      
e)Appearance      
f)Product Performance      
1.2Knowledge about the products being supplied      
1.3Response time for attending quality problems and timely corrective action taken for avoiding recurrences      
1.4Line Disruptions / Stoppage due to Quality / Delivery problems      
1.5Field Returns / Warranty Issues      
1.6Supplies are mostly cleared for direct use      
1.7Any Notification / Penalty imposed due to Quality / Delivery Problems      
2Cost
2.1Fair pricing / transparency in dealings      
2.2Competitive prices and minor inflation’s absorbed through productivity      
3Delivery
3.1Supplies are made as per customer releases      
3.2Products supplied as per agreed packing norms.      
3.3Supplies are properly identified.      
3.4Defective supplies/ rejections are negligible.      
3.5Response to customer’s production schedule changes      
3.6Correctness of documentation.      
3.7Timely receipt of documentation      
3.8Timely information (Delivery status)      
3.9Premium freight paid if any      
4Management
4.1Supports customer’s vision and goal      
4.2Solution oriented approach      
4.3Attitudes of our employees to your needs      
4.4Accessibility of key personnel      
4.5Positive management attitude to your needs      
5Any other, (Please specify)RANK
 A (Top )BCDE (Poor ) 
6How do you rank Our Company as compared to other similar Suppliers?      
6.1If our rank as is lower, please suggest areas for improvements 
7Any other suggestions? 
Kindly specify any Specific Dis-satisfaction Indicators or Improvements required by you
Dis-satisfaction Indicators (Suggested by Customers)Dis-satisfaction Indicators observed above (If no indicators are suggested by Customer )
  
Signature:Name: Andrew Wilson
Date: 06/04/2019Designation: Quality Lead Tech
Thanks  you for sparing your valuable time

5.0 Internal Assessment For Customer Satisfaction

Customer Name  : —        Assessment  Year :-
  S.No.  Criteria Description  APR  MAY  JUN  JUL  AUG  SEP  OCT  NOV  DEC  JAN  FEB  MAR
  1Total No of lots Supplied            
  2No. of complaints in supplied lots (Q.A)            
  3No of lots with less quantity  supplied from schedule            
  4No. of lot supplied after scheduled delivery            
  5No. of lot supplied at premium freight            
  6Internal Customer Satisfation Index 
  Formula : 100- (0.2*Less qty. supplied from schedule +0.3No. Of lot supplied delay + 0.2 * No. of complaints in supplied lots + 0.2 lots rejected internaly of respective customer + 0.1 * No. of lot supplied at premium freight.

Example of documentation template for process of Contract Review in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of Contract Review in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach for process of Contract Review

2. Turtle Diagram for Contract Review

3. Contract Review

Customer Name ;           ………………………………………………….

Purchase Order No./ Dt;  ………………………………………………….

Part Name / No.             ………………………………………………………

Any Instruction               ………………………………………………………..

Check Points:

  Points  OkNot Ok
Price    
Quantity    
Specification    
Delivery Terms    
Packing    

Contract Accepted ………………………………………………….

Refer to customer for Clarification ( Given Details ) ………………………………………………….

Remarks                                                                                                                                                            Approved by

4.0 Order Amendment Sheet

Date : Order No:
Customer         : From                :
Product            : To                    :
Part Number     : Amendment Effective From :
Model               :  
Details Of Earlier OrderAmendment Details
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
                                                                                                    Signature / Date
ACTION TAKEN





      
PLANT Manager / DATEINCHARGE – PLANNING

5.0 CUSTOMER NEEDS ASSESSMENT FORM

Customer Name:Date:
Customer Representative Name: 
Part Description:Part No.:
Sl #Check PointsStatus / Description
1Drawing Received from Customer. (If Yes,  Drg No. with Rev / Amendment No:)YES / NO
2Is Drawing adequate? Discuss with Head (Engg) and record.YES / NO
3Does Customer want the approval of company transformed Drawings /  Spec / FMEA / Control Plan / PCS? Tick (3) as applicable.YES / NO
4Is / Are sample(s) received from Customer? If yes, mention Sample Number:YES / NO
  5  Finished Product Quantity Required :Per Day:
Per Week:
Per Month:
Per Year:
6Does customer have any approved suppliers of materials / components? If yes, provide details:YES / NO
7Will customer inspect the materials at Supplier end before the same are used at company end? If yes, provide details:YES / NO
  8Will Customer be supplying any materials (e.g. Raw Materials, Components, Packing Materials / Bins / Pallets, Tools, checking Gauges) for use / incorporation in product? If yes, provide details:  YES / NO
9Is there any customer requirement for Product Traceability? If yes, provide upto what extent:YES / NO
10What is the recommendation of customer for Lot Size of initial production run and number of samples for submission?Prodn Trial Run  =
Samples  =
11Is Ppk and / or Cpk desired by Customer? If Yes, provide Characteristics & values.Ppk  =
Cpk  =
12Does customer define any MSA manual? If Yes, Provide details:YES / NO
13Does customer specify any CAR response time ?Days =
14Does Customer have any Packaging Standard and / or requires any special markings / labels on the packing / product? If Yes, Provide details:YES / NO
  15Are there any Product Characteristics (fit,form,fuction ,durabilty etc referred in drawing /Spec )which are Safety Related / Critical / Major in view of the customer. If yes, provide details: 
16Are there any Govt / Statutory Regulations applicable on the product? If yes, details of same: 
17Will customer or his representative inspect each lot of the products prior to their release?YES / NO
18Is Test certificate required by the customer along with each supply sent to them?YES / NO
19Who will bear the transportation of Finished Product :Company / Customer
20Which Product Quality Planning (PQP) manual is recommended by customer (e.g. APQP (level required); Project Management etc.)?APQP/PJM/Customer Defined
    21Any Details available for competitor’s Product being supplied to Customer:
Rejection:
Rework:
Customer Returns:                        Line Rejections:                                   Warranty:                    Reliability:                                 
22Any specific records to be retained by the company and their period of Retention: (Provide Details)
23Other special Instructions (If any from customer?
24Are there any specfic manuals of Customer?
Signature:                                                                                     Date:
Name:                                                                                           Designation:

6.0 Customer Enquiry Register

Customer Decision Legend:
a) Dead Customer did not get the Order  b) Awarded : Tech Auto awarded the Project   c) Response Awaited : Customer still Awaiting Response from Customer d) Not Competitive : Tech Auto quote not competitive and project awarded to someone else
Sl. #Date of Enquiry  Part #  Project Description  Customer NameEnquiry Review DetailQuote DateQuote Details LocationCustomer Decision  P.O. #  P.O. DateContract Review DateContract Review Details  Remarks
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              
              

7.0 Feasibility Check List

Customer Name   :-Part No : Date: 
Part Description   :-Annual Volume: Per Day Volume:0
  Sl.#   Check Point  Assessment (Yes / No)  Any Clarifications reqd.  Responsibility  Target Date
  A   FEASIBILITY EVALUATION Feasibility factor No                                          Yes   
12345
1 Is Drawing Received for Quote  adequate ?        
2 Can existing raw material be used for new product.        
3 Are all specified tests, methods, equipment and acceptance criteria clearly defined and understood?        
4 Can specified requirements be evaluated by using known inspection techniques?        
5 Has all special characteristics been identified?        
6 Will all product testing be done in house?        
7 If not, is it done by an approved subcontractor ?        
8 Is the specified test sampling size and / or frequency feasible?        
9 Has material characteristics requiring inspection been identified?        
10 Will characteristics be checked in-house?        
11 Is a similar component being manufactured in the plant presently/previous        
12 Is test equipment available?        
13 Can the product be manufactured with available existing external Sources ?        
14 Can we assure for accurate results without any new Training ?        
15 Will outside laboratories be used?        
  16 Has following material requirements been considered:    
(a)Handling?        
(b)Storage?        
  17 Has lists been prepared identifying    
(a)New equipment, Tools, Gauges, Jig & Fixtures etc        
(b)New test equipment?        
18 Has process characteristics been identified?        
19 Were special product characteristics used in determining acceptance criteria?        
20 Has the customer approved the packing specification ?        
21 Do we have capacity for production?        
22 Is price of product known / costing details worked out?        
Feasibility Score0Out of total score of 1200.00%
  B   RISK ANALYSISRisk factor Low                                                                                                          High
12345678910
1 Is it all together a new product or with minor modification of existing products?          
2 Is it for a new ( High) or existing ( Low) customer?          
3 Does it require a new material or material already being used (New Material ( High) / Existing Material( Low))?          
4 Is investment in new machine required (Low / High) ?          
5 In case the enquiry is for a similar existing product, what is the present rejection level (Low / High)?          
Total Risk Factor (out of score of 50)0
Overall Assessment:
a) Design and Manufacturing – Feasible / Not Feasible (> 70 – Feasible)Not Feasible
c) Risk Involved                          – High / Low  (> 30 – High Risk)Low
Over all Comments (if any):
CFT Members:
Signature:Date
Person Name:Designation:
Below section to be filled in by Marketing Department only:
Decision Taken:              Send Quotation / Send Quotation Conditionally / Send Regret Letter / Negotiate with customer for better terms
Signature:Date:
Name:Designation: Director & VP Business Development

8.0 PREMIUM FREIGHT REGISTER

  S.NO  CUSTOMER  PART NAME /PART NO.  P.O NO. AT DATE  SCHEDULED DELIVERY DATEMODE OF TRANSPORT USED TO GET THE MATERIAL ON DUE DATEPREMIUM FREIGHT PAID TO GET THE MATERIAL ON SCHEDULE (EXCESS AMOUNT THAN WHAT IS MENTIONED IN  P.O)  REMARKS
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
 

Example of documentation template for process of customer complaint handling in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of customer complaint Handling in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1.0 Process Approach of the process of Customer Complaint Handling.

2.0 Turtle Diagram of of the process of Customer Complaint Handling.

3.0 Customer Complaint Register

  Sr. No.  CUSTOMER  NATURE OF COMPLAINTDATESSTATUS
Complaint ReceiptForwarded to CFTAction TakenClosed / DateOpen
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

4 CORRECTIVE & PREVENTIVE ACTION ( 8-DISCIPLINE REPORT)

Part Name Model 
Part No. Supplier part No. 
Drg. Ref. Drg. Modification status 
Date Feedback form 
(1) PROBLEM AWARENESS
Problem ScopeProblem SeverityProblem Source                                           % Defect
  New Safety   
Regulatory 
Functioonal   
  Existing Aesthetic 
Reliability   
  Reopened 
Others   
(2) PROBLEM DEFINITION
 
(3) CONTAINMENT ACTION / SHORT TERM ACTION
NO.Immediate Action TakenCompletionResponsibleDate
     
     
(4) ROOT CAUSES (ttached root cause analysis Sheet -Fish Bone, Brainstorming,Pareto analysis,Why-Why analysis etc.)
 
(5) CORRECTIVE ACTIONS VERIFICATIONDATEMETHODRESULTS
  TARGETEFFECTIVE  
     
     
     
     
     
     
(6) PREVENTION (6) VERIFICATIONDATEMETHODRESULTS
 RESPONSIBILITYTARGETEFFECTIVE  
     
     
     
     
     
(7) REVIEW -DOCUMENTS / SYSTEM(Attach copies of all revised documents)
No.QMS DOCUMENTIF YESRESPONSIBLEPLANNED DATEACTUAL DATESTATUS
1Control Plan     
2Process sheet     
3Drawing / Process flow diagram     
4PFMEA / DFMEA / PPAP     
5Process Map     
6Acceptance Standard     
7PM checklist     
8Work Instruction / Calibration Plan     
(8) PROBLEM CLOSURE & SIGN-OFF
PROBLEM PROGRESS SUMMARYCLOSURE SIGN-OFF
S.No.PhaseStart dateEnd dateTeam MemberAreaSign-off
1Problem Definition     
2Containment action     
3Root cause analysis     
4Corrective action     
5Solution confirmation     
6Closure     
MANAGEMENT VERIFICATION & CLOSURE
Sign     
Date     
Name     
HeadManufacturing ChiefQuality ChiefDesign chiefmanagement RepresntativePlant Head

Example of documentation template for process of Dispatch of Finished products in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for Process of Dispatch of Finished products in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1. Process Approach for process of Dispatch of finished Products

2) Turtle Diagram for process of Dispatch of finished Products

3) Domestic Dispatch Plan

DAILY CUM WEEKLY DISPATCH PLAN
  S. No  Customer Part No.  Part Description  Firm Schedule  Actual Dispatch  Balance  Disp %  Plan Vs ActualDispatch Plan(Date wise)
01.Apr02.Apr03.Apr04.Apr05.Apr06.Apr07.Apr08.Apr09.Apr10.Apr11.Apr12.Apr13.Apr14.Apr15.Apr16.Apr17.Apr18.Apr19.Apr20.Apr21.Apr22.Apr23.Apr24.Apr25.Apr26.Apr27.Apr28.Apr29.Apr30.Apr
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                
                                       
                                
                                

2) Export Dispatch Plan

Exports Dispatch Plan    DATE:
  Sr N o  Assy.    Part #    DescriptionReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.ReleaseDate of Disp.
  Date  Qty  Date  Qty  Date  Qty  Date  Qty  Date  Qty  Date  Qty  Date  Qty  Date  Qty  Date  Qty
                               
            
            
            
            
            
            
                               
            
                               
                      
                      
                      
                               
                               
                               
                               
                               
                              
                              
                              
                               
                               
                            
                               
                               
                               
                               
                               
 

3) Stock Register

    Stock Register
Month:
  S.No.  DateComponent Name  Part No  Quantity  Remarks
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
PREPARED BY  Approved By

4) List of Approved Transporters

  LIST OF APPROVED TRANSPORTERS
  S.No.TRANSPORTER NAMEAPPROVED CRITERIACONTACT PERSONTELEPHONE NUMBER
LANDLINEMOBILE
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
  PREPARED BY                                                                  APPROVED BY

5) Daily dispatch Statement

    Daily Dispatch Statement
Month:   Customer Name :-
  S.No.  Inv No  Invoice Date  ASN No.  Part No  Part Name  Quantity  Case  GR WT  Vehicle No  Transport  Remarks
            
            
            
            
            
            
            
            
            
            
            
            
            
  PREPARED BY       Approved By

6) Monthly Dispatch Summary

        Sr.# 
Monthly Dispatch Summary
  Item Code  Item Name  Customer Name  Dispatch QtyBasic Amount  GSTFreight AmountTotal Amount
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
         
PREPARED BY   APPROVED BY

Example of documentation template for HR process in IATF

The following document templates (tool kits) are provided totally complimentary, free of charge to use as a starting point for HR process in IATF. As each business is different, additional documents or revisions would be required to meet your organization’s specific needs, requirements, context, risk profile, etc. ​​If after reading through all of these documents, you feel like you still need a consulting partner to help you develop your new documents – Contact Us. We’re always looking for interesting new clients and projects.

1) Process Approach of Employee Motivation

2. Process Approach of Training

3. Turtle Diagram for Employee Motivation and Training

3) Induction Program

 Date:Induction Programme  
All concerned HOD are requested to attend the new joinee for their Induction Training as per schedule given below:-
Name: 
Designation :
  S.N0  Department  TopicPerson to be contacted  Date  TimeSign of induction authority  Remarks if any
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
Prepared by:Approved by:

4) Employee Satisfaction Assessment Form

  .                                                                                SATISFACTION ASSESMENT FORM
DESIGNATION:( Mgr /Engineer/Operator) PERIOD UNDER REVIEW
1.0Please put (  X  )  in appropriate Box
 DescriptionRATINGRemarks
1 (low)2345 (high)
1.1Knowledge & support provided by Head of Deptt. (HOD)      
1.2Attitude of HOD towards me      
1.3Freedom to take initiatives      
1.4Recognition of my initiatives & work      
1.5Authority to carry out the responsibilities      
1.6Approach of HOD in case of mistakes      
1.7Training and Awareness about : Organizational Goals : Quality Systems   : Related Job      
     
     
     
1.8Motivation by management for innovation and Continual improvement      
1.9Awareness about the appraisal system & its effectiveness      
1.10FeeI to share my views without any fear      
1.11Freely sharing of information with in the organization/team      
1.12Job security in the organization      
1.13Salary paid on specified/fixed date      
1.14Cleaneless of the wash rooms      
1.15Implementation of statutory and regulatory requirments      
2.0    Answer the following      
2.1Are you aware of your departmental objectives? Can you name at least one 
2.2What was the major achievement of your Deptt. during last year ? 
2.3What are the major issues which affect the performance of your Deptt. ? 
2.4What are your major Responsibilities ? 
2.5How many suggestions you have made in the last one year ? 
2.6How do you rate your efficiency on a scale of 1-100 ? 
2.7Do you think efficiency can be improved  ? If yes, how ? 
2.8How many KAIZENS you have implemented during the last one year 

5) Annual Training Calendar (Internal)

 
        S.NO  ANNUAL TRAINING CALENDAR (INTERNAL/ External)
  TRAINING TOPICS  DEPTT.  FACULTY VENUEPL. VS ACH.  Total no to be TrainedPositionMonth
  Managers  Engineers  Supervisors  Operators    4    5    6    7    8    9    10    11    12    1    2    3
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
      PL.                 
  ACH.                 
  Prepared by:   Approved by:
 

6) Kaizen Suggestion slip

    DATE :
KAIZEN SUGGESTION SLIP
Suggested By :Deptt /MF :-Desgination :
Suggestion Detail :

























Accepted /Not AcceptedSign HOD  Sign Co- Ordinator

7) Kaizen Sheet

ProductivityQualityCostDeliverySafetyMethodEnergy
Kaizen  Theme :





Idea Originator:
Team Member’s :
Department:
Effectiveness (Y/N)
Problem Status :Results / Benefits :  Before Improvement :
Problem Analysis :Standardization :




After Improvement :




Why :.
Why ;
Root Cause :.Action taken :
Idea to Eliminate Root Cause :


Horizontal Deployment:


8) Training Attendance Sheet

TRAINING ATTENDANCE SHEET
  Faculty Name & Sign:
    S.No.    Participant Name    Date    Topic    Duration    Signature
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
PREPARED BYApproved By:

9) Training Feedback Form

Date:  TRAINING FEEDBACK FORM
TRAINING TOPIC : DATE TRAINING FACULTY:
PLEASE TICK THE APPROPRIATE
S.NOTITLETO GREAT EXTENTAVERAGETO SOME EXTENTNOT EFFECTIVELY
1.0Was the training useful ?    
2.0Was the training topic appropriate ?    
3.0How was the Presentation given by the faculty ?    
4.0Was the faculty able to commuicate properly ?    
5.0Were you given an opportunity to discuss yours problems?    
6.0Please give yours observation on duration of training programmeToo LongGoodAverageShort
    
7.0Name the topic which you feel needed greater stress/elaboration 
8.0Your’s comments on overall impact of Programme. 
  
9What suggestions do you have for improving the program? 
  
  Name of Participant
  Signature
  Deptt.

10) Training History Card

Name:Age:Qualification:Department:
Joining Date:Total Work Exp (in yrs):Date:from
S. NoCourse AttendedDateDurationFaculty/ Training AgencyRemarks
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      

11) Training Effectiveness Evaluation Form (Managment)

Training TopicE.CodeNameTrg. DateDurationVenueInt./Ext.Conducted by
        
Training Objectives / Purpose
 
Comments by Faculty
  Class Room Evaluation by Faculty ( Marks obtained or observation if any ) 
    To be filled by TraineeWere you given a chance to implement the learning of the training on job?YesNoSignatature of Trainee  Remarks
Please list down at least 2 projects/Areas in which you have used the learning?
   
Review by Dept. Head
Has the employee been able to implement the learning on the job? If yes, please explain how, if no then why?
1st Review Ratings2nd Review Ratings        Remarks 
  Date:  Date:
Signatature of  Immediate Supervisor 
Signatature of  Dept Head 
For HR Use
Overall Rating Signatature of  HR  Head 
Further evaluation required / Retraining Yes No 
Note:
The ratings would be based on five points scale namely, 1=Poor, 2=Average, 3=Good, 4=Very Good and 5=Outstanding1st Review will be done at the end of the one month from the date of training, 2nd review shall be done after 6 monthsThis evaluation format to be used only for staff level employees.
Prepared by:                                                                                                                                                                                                                                            Approved by:

11A) Training Effectiveness Evaluation Form (General)

Training Effectiveness Evaluation Form.
    Training Topic:   Trg.Date:
    Evaluation Date:   Trg.Faculty:
    Name:  
    Code:  
    Department:  
Effectiveness check
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    Overall Rating:       HOD SIG :
    The ratings would be based on five point scale namely,1=Poor(20%-40%),2=Average(41%-50%),3=Good(51%-60%),4=Very good(61%-80%),and 5=Outstanding(81%-90%)
  For HR use only
  Further Evaluation Required/Retraining: 
NOTE1.Effectiveness will be find out within 3 month from the date of training.
2.Retraining is requried if overall rating is below 60%

12) On Job Training

  DATE                                                                                             TOPIC
  S.No.  Participant Name  Existing/New employee  DEPTTSIGNATURE OF PARTICIPANT  REMARKS OF TRAINER
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
SIGNATURE OF TRAINER 

13) Job Description Format

Job Details
  Job Title   Department 
Reporting to Grade 
Jobs Reporting Into Location/Unit 
  No. of Reportees (Direct & Indirect) 
Job Objective
 
  Primary Responsibilities
¢
¢
¢
¢
¢
¢
¢
Key Result Areas (KRAs) & Key Performance Indicators (KPIs)
 
    
  
  
  
Key Interfaces
InternalExternal
¢¢
  Desired Qualifications, Experience & Competencies
  Desired Qualifications 
  Desired Experience 
  Knowledge & Skills 
    Competencies 
  PREPARED BY:  APPROVED BY:

14) Action for Motivation/ Improvement

  FUNCTION / DEPARTMENT:
S.NO.IMPROVEMENT AREAACTION PLANNED /REQUIREDRESPONSIBILITYTARGET DATESTATUS
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
  PREPARED BY  APPROVED BY

16) Skill Matrix

17.0 Competence Matrix

DEPTT:   
DOC.REF.DEPTT/COMPETENCE MATRIXDATE:
REVISION:00:Page :   1   of   1
Sr. No.Level of PersonnelEducational QualificationExperience RequiredSkill Required (If any)Remarks
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
        
      

18.0 Responsibility Matrix

                                 RESPONSIBILITY MATRIX
DEPTT:              
DOC.REF.DEPTT/RESPONSIBILITY MATRIX  DATE:
`REVISION:00:Page :   1   of   1
S.NO.Name of PersonDesignationResponsibility